EXTouch Room-package Counter vs. Squirrel POS:
Which Is Right for You?

The Decision

Choosing between the EXTouch Room-package Counter by Extouch International Co., Limited and Squirrel POS by Squirrel Systems hinges on your hotel’s operational needs. The former specializes in managing guest packages like breakfast and spa services through an integrated system, while the latter is a broad point-of-sale platform primarily designed for restaurants and retail. If your hotel prioritizes package management and guest service integration, EXTouch might be more suited. Conversely, if your focus is on comprehensive POS functionality for multiple outlets, Squirrel POS could be the better fit.

However, the key differentiator is the review volume and recency. Extouch has a solid review base with 32 reviews, all recent, and an overall high satisfaction score. Squirrel, on the other hand, has no recent reviews or ratings, making it harder to assess its current performance. Given the data, which product truly meets your hotel’s specific needs?

Is EXTouch or Squirrel POS Better for Hotels?

In the hotel POS category, EXTouch’s primary strength lies in its specialization for hotel package management and its ability to integrate with various hotel departments. Its core features include real-time data synchronization, automated reporting, and tailored modules that serve the unique needs of hotels, especially those offering packages tied to guest rooms. Its review scores reflect high satisfaction, with a 97% likelihood to recommend and an average rating of 4.69/5 for value and ease of use, based on 32 recent reviews.

Squirrel POS, by contrast, is a general POS system with a focus on restaurants, bars, and retail outlets. It supports order management, inventory, and payment processing but lacks specific features for hotel package management. Its review ratings are nonexistent, which makes it difficult to gauge current user satisfaction or performance. The absence of recent reviews suggests limited recent market presence or hotel-specific validation.

In essence, if your hotel needs a specialized system for managing guest packages and integrated department workflows, EXTouch is clearly more relevant. If your hotel operates multiple F&B outlets requiring a robust POS for daily transactions, Squirrel POS might be suitable—though currently, the lack of recent feedback is a concern.

EXTouch vs Squirrel: Which Should Your Hotel Choose?

Your choice hinges on your hotel’s operational priorities. If your hotel needs a dedicated system to manage packages, track guest services, and automate departmental reporting, go with EXTouch. Its focus on hospitality environments and recent positive reviews demonstrate reliability and usability for this niche.

If your hotel requires a flexible POS solution for food and beverage outlets, and you're prepared to evaluate a system with no recent reviews, Squirrel POS could be an option. However, the absence of recent validation makes it less advisable unless you’re already familiar with its performance.

For property types like luxury hotels or serviced apartments, where package management and guest experience are key, EXTouch offers proven value. Conversely, for hotels with multiple F&B outlets seeking scalable POS infrastructure, Squirrel POS may have potential if future reviews affirm its suitability.

Is EXTouch or Squirrel Easier to Use?

Based on current data, EXTouch scores a 4.63/5 for ease of use, supported by reviews praising its intuitive interface and straightforward implementation. Users note that while it may require initial training, the system stabilizes quickly, and staff adopt it efficiently. The onboarding process is rated 4.5/5, and customer support is highly rated at 4.59/5, further easing staff adoption.

Squirrel POS, with no recent reviews or ratings available, leaves its usability unverified in the current market. Its reputation from prior knowledge suggests a user-friendly interface designed for quick staff training, but without recent data, this remains speculative.

Edge: EXTouch

Which Has Better Features: EXTouch or Squirrel?

EXTouch offers four features exclusive to its platform—Payment Log Reports, Sales Reporting, Mobile Analytics, and Report Exporting—that support detailed operational insights and flexible reporting. Its core functionality is tailored to hotel package management, integrating with card readers and POS terminals for guest services, streamlining verification, and reconciliation.

Squirrel POS’s key features revolve around order management, inventory tracking, and payment processing, designed primarily for F&B outlets. It lacks dedicated hotel package management features and the exclusive reporting tools that EXTouch provides. With no unique features highlighted for Squirrel, EXTouch clearly has the edge in hotel-specific capabilities.

Edge: EXTouch

Which Has Better Customer Support: EXTouch or Squirrel?

Extouch International has a proven support record, with a 4.59/5 rating based on reviews emphasizing responsive service and helpful onboarding. Users mention that support staff are proactive, guiding new users effectively and resolving issues swiftly, which is crucial for smooth hotel operations.

Squirrel Systems has no recent customer support ratings or reviews available, making it difficult to assess its support quality in the current market. Without recent validation, the support experience remains uncertain.

Edge: EXTouch

Which Has More Integrations: EXTouch or Squirrel?

While Extouch has no verified partners listed, it integrates directly with hotel PMS systems, supporting smooth operational workflows for package verification and departmental coordination. It also supports hardware like card readers and POS terminals specific to hotel environments.

Squirrel Systems boasts one verified integration—Actabl—along with other unspecified POS and inventory tools. Its platform supports integrations with various restaurant and retail systems, but lacks explicit hotel-specific integrations.

Given the current data, EXTouch’s tailored integrations for hotel operations make it more suitable for hotel-specific needs, despite fewer listed partners.

Edge: Squirrel (by virtue of having at least one verified integration, though limited)

Which Do Hoteliers Rate Higher: EXTouch or Squirrel?

Extouch’s recent reviews and high NPS score (9.69/5) reflect strong hotel satisfaction, especially in luxury segments and branded hotels. Its review comments highlight its customization, stability, and efficiency, with 97% of users willing to recommend it.

Squirrel lacks recent reviews and ratings, so it’s impossible to determine current user sentiment. Its market presence is limited, and without recent feedback, hoteliers cannot confidently rate its performance.

Based on existing data, Extouch is rated significantly higher by hotel operators.

Edge: EXTouch

How Much Do EXTouch and Squirrel POS Cost?

EXTouch’s pricing is straightforward at $300.00 upfront, with no mention of monthly fees or trial options. This makes it accessible for hotels seeking a one-time investment in package management technology.

Squirrel POS’s pricing details are unavailable, which could indicate a customized quote or a less transparent pricing model. Without concrete figures, assessing value or affordability is challenging.

In sum, EXTouch’s transparent, affordable pricing makes it easier for hotels to budget and plan.

What Type of Hotel Should Use EXTouch?

• Hotels that manage guest packages like breakfast, spa, or amenities tied to room bookings.
• Hotels seeking integrated solutions for department coordination, especially in food & beverage or guest services.
• Hotels prioritizing automated reporting and real-time data for operational efficiency.
• Hotels that want customizable modules tailored to their specific service offerings.

Not ideal if:

• Your hotel operates only small-scale or limited service without package management needs.
• You prefer a POS solution primarily for retail or F&B outlets outside of guest services.
• Your team is uncomfortable with initial training or software adaptation.

What Type of Hotel Should Use Squirrel?

• Hotels with multiple F&B outlets needing a versatile POS for order processing, payments, and inventory.
• Small to medium properties aiming for a scalable POS system for daily operations.
• Hotels that already have a robust hotel management system and want integrated POS.

Not ideal if:

• Your hotel needs specialized package management or guest service verification.
• You require recent, hotel-specific user feedback to validate performance.
• Your hotel relies heavily on detailed, hotel-centric reporting and analytics.

The Bottom Line for Hotels

In summary, EXTouch’s Room-package Counter is a specialized solution with proven recent reviews, high user ratings, and a tailored feature set. Its focus on hotel package management and departmental coordination makes it the ideal choice for hotels seeking operational efficiency in guest services.

Squirrel POS remains a general POS system with broad F&B capabilities but lacks recent validation in the hotel segment. Its limited hotel-specific features and no recent reviews place it behind EXTouch for hotel-specific needs.

If your hotel values a verified, well-rated, hotel-focused system, EXTouch is the clear choice. For properties with multiple outlets needing flexible POS infrastructure and no immediate hotel-specific needs, Squirrel might be considered—but with caution due to the lack of recent feedback.

This comprehensive comparison should guide your decision. Prioritize your hotel’s operational focus, review recent user satisfaction, and weigh the specific features that align with your property.