Akia Contactless Check-In vs. FaceID Smart Kiosk:
Which Is Right for You?

The Decision

Choosing between Akia Contactless Check-In by Akia and FaceID Smart Kiosk by EyeQ hinges on your hotel’s specific needs. Both aim to streamline check-in and enhance security—Akia through guest communication and contactless self-check-in, and EyeQ with facial recognition to manage visitors. Yet, Akia’s widespread adoption, recent reviews, and extensive feature set make it the more proven choice for most hoteliers.

If your goal is to reduce guest touchpoints, improve communication, and simplify operations quickly, Akia has already demonstrated its value. Conversely, if security and visitor management are your primary concerns, FaceID offers a high-tech solution, though it lacks recent review data or market presence.

Akia Contactless Check-In vs FaceID Smart Kiosk: Which Should Your Hotel Choose?

If your hotel needs to enhance guest experience with contactless check-in, Akia is the clear option, especially given its 38 recent reviews and 4.95/5 overall rating. It simplifies pre-arrival communication, automates guest messaging, and integrates with PMS systems within hours—a crucial advantage for hotels aiming to modernize quickly.

If your focus is on security through facial recognition technology, FaceID’s state-of-the-art AI could be appealing. However, with no recent reviews or market presence, its reliability and long-term support are less certain. Akia’s proven track record makes it more suitable for hotels seeking immediate, tested improvements.

Is Akia Contactless Check-In or FaceID Smart Kiosk Easier to Use?

Akia scores a 4.82/5 for ease of use, driven by its intuitive interface, mobile friendliness, and onboarding process averaging 4.67/5. Hoteliers highlight its straightforward setup and effective staff adoption, describing it as “easy to communicate with guests” and “saving time on check-in and messaging.”

In contrast, FaceID offers a simple user interface designed for quick facial recognition, but lacks detailed user feedback or onboarding ratings. Its ease of use remains unverified, whereas Akia’s recent reviews indicate a high level of staff satisfaction.

Edge: Akia.

Which Has Better Features: Akia or FaceID?

Akia boasts over 35 unique features, including SMS messaging, automated replies, guest history, PMS integration, digital waivers, pre-arrival upselling, and door lock integration—covering virtually every aspect of contactless guest management. It also offers multi-lingual support, analytics, and device-agnostic operation.

FaceID focuses solely on facial recognition, with no detailed feature set publicly available. The lack of additional functionalities makes it unsuitable if your hotel needs comprehensive check-in and guest communication tools.

Edge: Akia.

Which Has Better Customer Support: Akia or FaceID?

Akia’s support scores 4.86/5, with recent reviews praising its knowledgeable staff and quick responses. Hoteliers mention that "getting a hold of a representative has been the easiest and best customer service we’ve experienced," and appreciate ongoing support during onboarding and troubleshooting.

FaceID’s support and support ratings are unavailable, and the lack of recent user reviews raises questions about ongoing customer service levels. Akia’s proven support track record makes it the safer choice for hotels valuing responsive assistance.

Edge: Akia.

Which Has More Integrations: Akia or FaceID?

Akia integrates with 32 verified partners, including major PMS providers like RoomRaccoon, InnRoad, Stayntouch, and WebRezPro, as well as access control systems like FLEXIPASS. These integrations streamline operations and extend Akia’s functionality.

FaceID’s integration ecosystem is not publicly documented or verified, limiting its compatibility with existing hotel systems. For seamless operation, Akia’s broader integration network offers a significant advantage.

Edge: Akia.

Which Do Hoteliers Rate Higher: Akia or FaceID?

Akia’s recent reviews and high ratings (4.95/5 from 38 reviews) reflect strong hotelier satisfaction, especially among boutique hotels and independent properties. Hotels appreciate its role in improving reputation and guest communication, noting it “improved our hotel reputation and customer service.”

In contrast, FaceID lacks recent reviews or ratings, making it impossible to assess hotelier satisfaction. Based on available data, Akia is clearly the better-rated solution among hoteliers.

Edge: Akia.

How Much Do Akia and FaceID Cost?

Pricing details for Akia and FaceID are not publicly available, but Akia does not offer a free tier or trial—implying a bespoke quote based on hotel size and needs. FaceID’s cost structure remains unclear, with no public pricing or trial options.

Given the absence of transparent pricing, your team should consider Akia’s established market presence and support as part of your value assessment.

What Type of Hotel Should Use Akia?

• Hotels seeking a comprehensive contactless check-in solution with built-in guest communication and automation.
• Properties looking to reduce labor costs through automated messaging and self-check-in features.
• Hotels that prioritize integration with PMS and access control systems.
• Boutique, independent, or branded hotels wanting to enhance guest experience and reputation.
• Teams that want scalable technology with proven support and frequent updates.

Not ideal if your hotel primarily needs facial recognition security or visitor management outside the guest check-in process.

What Type of Hotel Should Use FaceID?

• Hospitality venues prioritizing high-security visitor management.
• Businesses that want to automate facial recognition for arrivals and security checks.
• Hotels or facilities with existing AI infrastructure seeking a visual identification system.
• Environments where touchless visitor authentication is critical.

Not ideal if you need extensive guest communication tools, PMS integration, or proven support, as FaceID’s market presence and user feedback are limited.

The Bottom Line for Hotels

Akia’s main advantage is its extensive, proven feature set combined with strong recent reviews and a high overall rating. It offers a reliable, easy-to-use platform that streamlines contactless check-in, automates guest communication, and integrates with major hotel systems.

If your hotel requires a tested, versatile solution with broad support and features, Akia is the clear choice. Its recent reviews and high ratings demonstrate that it effectively meets hotelier needs today.

FaceID, while promising in facial recognition, lacks recent user feedback and broad integration, making it a riskier investment without a clear track record. If you’re seeking a secure, high-tech visitor management system, FaceID may be worth exploring—but only if you can validate its performance in your environment.

For most hoteliers, especially those wanting immediate, proven results, Akia Contactless Check-In offers the stability, features, and support needed to modernize your guest experience confidently.