FaceID Smart Kiosk vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between FaceID Smart Kiosk by EyeQ and MyStay Check-in hinges on your hotel's specific needs for contactless guest management. FaceID specializes in facial recognition security, aiming to streamline visitor check-ins and enhance security protocols, while MyStay offers a broad suite of contactless check-in, check-out, and guest communication features. Both solutions target contactless experiences, but they diverge in scope and functionality—so which one better fits your hotel?

With more recent reviews and a higher review count, MyStay clearly leads in user satisfaction and ongoing development. Its extensive feature set and proven hotel industry presence make it the stronger choice for most hoteliers. Are you ready to see which platform aligns best with your operational goals?

Is FaceID Smart Kiosk or MyStay Check-in Better for Hotels?

Both FaceID and MyStay aim to reduce contact and improve operational efficiency, but their core functions differ. FaceID focuses exclusively on facial recognition technology designed for secure and rapid visitor authentication, making it ideal for environments prioritizing security and touchless entry. Conversely, MyStay offers a wide array of contactless check-in and check-out tools, automated communication, and guest service functionalities, making it suitable for hotels seeking a comprehensive guest experience platform.

While FaceID boasts AI-driven facial recognition that can speed up arrivals and bolster security, it lacks the broad guest engagement features that make MyStay appealing for properties wanting to automate pre-arrival and post-stay interactions. Do you need merely enhanced security or a full guest journey solution?

MyStay Check-in vs FaceID Smart Kiosk: Which Should Your Hotel Choose?

If your hotel needs an all-in-one contactless guest management system with features like online check-in, digital payments, and automated guest communication, go with MyStay. Its suite of 14 unique features—including PMS integration, guest segmentation, and digital checkout—makes it ideal for hotels aiming to upgrade their guest service and boost ancillary revenue.

If security and rapid visitor recognition are your primary concerns, and your hotel operates in environments like corporate offices or healthcare where facial recognition enhances safety, FaceID is a fit. However, because FaceID lacks the extensive guest communication tools and integrations found in MyStay, it’s best suited for specialized security applications rather than full-scale hotel operations.

Is FaceID Smart Kiosk or MyStay Check-in Easier to Use?

MyStay’s user interface consistently receives high ratings—4.91 out of 5 for ease of use—and reviews describe its setup as straightforward, with many users praising its intuitive design. Support and onboarding are also rated nearly perfect at 4.93 out of 5, with hoteliers noting that the platform is simple to implement and quickly adopted by staff.

FaceID, on the other hand, lacks detailed usability reviews, but as an AI-based facial recognition system, it generally requires hardware setup and integration, which can be complex. Given the absence of recent user feedback, the edge goes to MyStay, which has proven usability and support.

Which Has Better Features: FaceID or MyStay?

MyStay integrates 14 features, including PMS integration, guest segmentation, multi-channel communication, digital payments, door lock, and self-service kiosks—covering a broad guest journey. FaceID offers a specialized facial recognition module, focusing solely on AI-powered security and visitor identification, with no additional guest management capabilities.

Considering the variety and depth of features, MyStay clearly provides a more comprehensive solution for hotels wanting to streamline operations, increase revenue, and improve guest engagement. Its feature count and versatility give it the edge in solving multiple hotel challenges simultaneously.

Which Has Better Customer Support: FaceID or MyStay?

Both platforms lack detailed recent review data for support, but MyStay’s reviews highlight a 4.93/5 support rating, with users praising its responsiveness and ongoing updates. Hoteliers appreciate the quick technical assistance and continuous feature improvements, fostering confidence in the platform’s reliability.

FaceID’s support details are unavailable, making it harder to assess. Given the established positive feedback for MyStay’s support team, the edge goes to MyStay as the more dependable choice for hotel support needs.

Which Has More Integrations: FaceID or MyStay?

MyStay connects with 30 verified partners, including property management systems, channel managers, and other hotel tech solutions. Its integrations encompass popular platforms like Priority Software, Kwentra, RoomRaccoon, and WuBook, simplifying setup and data flow across hotel operations.

FaceID offers no verified integrations, limiting its use to environments where facial recognition alone suffices. For hotels seeking a cohesive tech ecosystem, MyStay’s extensive integration options clearly make it the better choice.

Which Do Hoteliers Rate Higher: FaceID or MyStay?

With 40 recent reviews, all for MyStay, hoteliers rate it at 5/5 for overall satisfaction, ease of use, and support. Properties across segments—from boutique to serviced apartments—value its reliability and breadth of features, with many reviewers emphasizing improved operational efficiency and guest experience.

FaceID has no recent reviews, making it impossible to determine user satisfaction. Given the current data, MyStay’s high ratings and recent feedback firmly establish it as the preferred platform.

How Much Do FaceID and MyStay Cost?

FaceID’s pricing details are not publicly available, suggesting it may involve custom quotes or enterprise-level agreements, typical for security-focused solutions. MyStay’s pricing starts at $400 per month, with no trial or implementation fees, offering transparent costs for a comprehensive platform.

If budget transparency is crucial, MyStay’s straightforward pricing provides a clear baseline for evaluating value.

What Type of Hotel Should Use FaceID Smart Kiosk?

• Hotels that prioritize security and access control, such as corporate offices, healthcare facilities, or high-security environments.
• Properties aiming to automate visitor authentication without extensive guest management features.
• Hotels with existing security infrastructure seeking AI-driven facial recognition.

Not ideal if your hotel needs comprehensive guest communication, online check-in, or revenue-generating features. FaceID is best for security-centric applications rather than full-scale hospitality operations.

What Type of Hotel Should Use MyStay Check-in?

• Hotels seeking to automate check-in and check-out processes to reduce front desk workload.
• Properties that want to improve guest communication and facilitate upselling of services.
• Hotels aiming to integrate digital payments and manage guest data centrally.
• Properties with a focus on enhancing guest experience via pre-arrival and post-stay interactions.

Not ideal if your hotel operates in a niche environment requiring specialized security solutions or if you prefer solutions with limited integrations. MyStay is suited for hotels aiming to modernize their guest journey comprehensively.

The Bottom Line for Hotels

The core difference is that FaceID offers specialized facial recognition security, while MyStay provides an all-encompassing contactless guest management solution. If your hotel’s priority is security and rapid visitor identification, FaceID can serve that purpose well, especially in environments where safety outweighs guest engagement.

However, for hotels seeking a broad, well-supported platform that automates check-in, checkout, communication, and revenue opportunities, MyStay is the clear winner. Its extensive features, high user ratings, and strong industry presence make it the more adaptable and reliable choice for most properties.

Choose FaceID if security and facial recognition are your main goals. Opt for MyStay if streamlining your guest journey, boosting revenue, and operational efficiency are your priorities.

Note: The above analysis is based on current review data and feature descriptions. As with any tech investment, consider testing or requesting demos to ensure the solution aligns with your hotel’s specific needs.