The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 172 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
FelhőMatrac shines .
Cendyn shines in ease of use and customer support — especially for independent properties (4.8/5) , with exclusive features like Reporting Dashboard and Guest profiles.
Side-by-side ratings based on 172 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $700/mo |
| Verified Reviews | 0 | 172 |
After analyzing 172 verified reviews, FelhőMatrac users most value its , while Cendyn users highlight support team responsiveness, booking engine ease of use, rate plan management. Click any theme to see what reviewers say.
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Support Team Responsiveness
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Booking Engine Ease of Use
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Rate Plan Management
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Real-Time Reporting
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Customization Limitations
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Interface Issues
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Booking Notifications Delay
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How each product ranks among Hotel Reservations Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | FelhőMatrac |
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| Small (10-24 rooms) ▾ | — | #2 28 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #1 66 reviews |
| Large (75-199 rooms) ▾ | — | #1 36 reviews |
| X-Large (200+ rooms) ▾ | — | #1 33 reviews |
By Property Type
| Segment | FelhőMatrac |
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| Boutique ▾ | — | #1 96 reviews |
| Luxury ▾ | — | #1 67 reviews |
| Branded / Chain ▾ | — | #1 53 reviews |
| Extended Stay ▾ | — | #1 13 reviews |
By Region
| Segment | FelhőMatrac |
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| North America ▾ | — | #1 115 reviews |
| Europe ▾ | — | #3 26 reviews |
| Asia Pacific ▾ | — | #1 9 reviews |
| Middle East | — | #5 4 reviews |
Choosing between FelhőMatrac and Cendyn CRS hinges on your hotel’s specific needs and the value you prioritize. FelhőMatrac’s lack of reviews and features contrasts sharply with Cendyn’s extensive feature set, broad regional presence, and strong reputation among hoteliers. Both products aim to streamline reservation processes, but their approaches and capabilities diverge significantly.
While FelhőMatrac appears to be a minimal or placeholder offering, Cendyn CRS provides a comprehensive, multi-feature platform backed by hundreds of positive reviews. How do these differences align with your hotel’s operational goals?
FelhőMatrac is virtually unreviewed, with no ratings or user feedback to gauge its effectiveness or ease of use. In contrast, Cendyn CRS has 136 reviews, a high recent activity level, and an overall rating of 4.47 out of 5, making it the clearly more credible choice.
Cendyn’s reviews highlight its ease of use, robust support, and feature-rich interface, whereas FelhőMatrac offers no user insights or evidence of user satisfaction. Do you want to rely on a product with proven results and active customer feedback?
If your hotel needs a scalable, feature-packed reservation system that integrates with multiple channels and offers real-time reporting, go with Cendyn. Its extensive list of 21 unique features and proven global presence make it suitable for mid-sized to large hotels, especially those seeking advanced revenue management tools.
On the other hand, if your hotel is a small operation, or you’re testing reservation software without a long-term commitment, FelhőMatrac might seem appealing due to its minimal footprint. However, with no reviews or demonstrated capabilities, Cendyn’s proven track record makes it the safer, more reliable investment for most hotels.
Cendyn CRS scores 4.34 out of 5 for ease of use, driven by positive reviews about its intuitive booking engine, straightforward rate plan management, and user-friendly dashboards. Users also appreciate quick onboarding and effective training, with support rated 4.54 out of 5.
FelhőMatrac has no published ratings or reviews, making it impossible to assess its user interface or onboarding experience currently. Given Cendyn’s consistent positive feedback, edge: Cendyn CRS.
Cendyn CRS boasts 21 features, including a booking engine, channel management, metasearch connectivity, dynamic pricing, CRM, PMS, RMS integrations, and support for multi-property management. These features cover almost every aspect of hotel reservation and revenue management.
FelhőMatrac offers no unique features or integrations at this time, making it a less appealing choice for hotels seeking comprehensive tools. For a product that actively enhances your operations, edge: Cendyn CRS.
Cendyn has a support rating of 4.54 out of 5, with reviews praising its responsiveness, professional staff, and helpful onboarding. Customers mention that the support team is quick to resolve issues and assist with complex configurations.
FelhőMatrac has no publicly available support ratings or reviews, leaving its support quality unverified. Based on available data, edge: Cendyn CRS.
Cendyn offers integrations with over 116 verified partners, including key PMS, channel managers, and distribution platforms like Priority Software, Swayy, and HotelTime. This extensive network allows hotels to connect their existing tech stack efficiently.
FelhőMatrac has zero verified integrations, limiting its adaptability for hotels that rely on a diverse set of systems. For broad connectivity, edge: Cendyn CRS.
With 136 reviews, Cendyn has a high overall rating of 4.47/5, particularly appreciated by boutique and independent hotels, which rate it 4.75/5. The recent reviews reflect ongoing user satisfaction with the product’s functionality and support.
FelhőMatrac has no reviews or ratings, making it impossible to determine user satisfaction. Clearly, based on current data, edge: Cendyn CRS.
FelhőMatrac does not publish pricing details, suggesting it might have variable or undisclosed fees. In contrast, Cendyn CRS is priced at $700 per month, with no mention of additional implementation or setup costs.
Given the lack of transparency on FelhőMatrac’s pricing, Cendyn provides a clear, predictable cost structure.
Cendyn CRS is a well-established platform offering a suite of features designed to optimize reservations, revenue, and distribution. Its extensive integration options, strong support, and proven user satisfaction make it suitable for hotels seeking a reliable, scalable reservation system.
FelhőMatrac remains unreviewed and lacks detail, making it unproven and less suitable for hotels prioritizing stability and comprehensive capabilities. If you want a product that’s trusted and widely adopted, Cendyn is the clear choice.
For hotels requiring a fully-featured, scalable platform with active user feedback, Cendyn CRS is the recommended option. FelhőMatrac, by contrast, is too nascent or lacking information to be a serious contender at this stage.
Hotel Reservations Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| FelhőMatrac |
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| Starting Price | — | From $700/mo |
According to HTR's product database, FelhőMatrac and Cendyn CRS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | FelhőMatrac |
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| Booking engine | ||
| Call center functionality | ||
| Channel management & OTA distribution | ||
| Dynamic Pricing | ||
| Metasearch connectivity | ||
| Reporting Dashboard |
Showing top differences. 9 more features differ between these products.
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Pegasus CRS has ensured that our direct booking channels remain competitive at all times. We create and update all our rate plans first in the CRS and then we distribute these to o..."
What hoteliers love
The support team’s promptness and effectiveness are frequently praised. Users appreciate the quick response times and professional assistance in resol... The support team’s promptness and effectiveness are frequently praised. Users appreciate the quick response times and professional assistance in resolving issues, which enhances their overall experience with the system.
The booking engine by Pegasus is frequently mentioned for its simplicity and user-friendliness, both for hotel staff and guests. Users appreciate how... The booking engine by Pegasus is frequently mentioned for its simplicity and user-friendliness, both for hotel staff and guests. Users appreciate how easy it is to create rate plans, manage reservations, and navigate the system, which significantly streamlines the booking process.
Many reviews note the effectiveness of Pegasus in handling rate plan configuration, offering extensive customizability to suit different hotel needs.... Many reviews note the effectiveness of Pegasus in handling rate plan configuration, offering extensive customizability to suit different hotel needs. This includes deriving rates from existing plans and making bulk updates, which improves revenue management.
Where hoteliers push back
Some users feel that certain aspects of the booking engine and rate management features could benefit from greater customization. Suggestions include... Some users feel that certain aspects of the booking engine and rate management features could benefit from greater customization. Suggestions include more flexibility in layout design and the ability to integrate personalized modifications without extensive support intervention.
Some reviews highlight interface problems, particularly with integration systems like SiteMinder. Users mention the need for regular refreshes and occ... Some reviews highlight interface problems, particularly with integration systems like SiteMinder. Users mention the need for regular refreshes and occasional connectivity disruptions, which lead to inconsistencies in rate and inventory management.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. FelhőMatrac and Cendyn CRS share many core Hotel Reservations Software features, but each has unique capabilities. FelhőMatrac offers 0 verified integration partners, while Cendyn CRS offers 116. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Cendyn CRS leads in ease of use at 4.4/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
FelhőMatrac: No. Cendyn CRS: No. Neither product currently offers a free tier. Most Hotel Reservations Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. FelhőMatrac has an HT Score of 0 and Cendyn has 88. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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