FelhőMatrac vs. Cendyn CRS: Which Is Right for You?

Updated May 15, 2026  ·  172 verified reviews analyzed

TLDR

We analyzed 172 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:

FelhőMatrac shines .

Cendyn shines in ease of use and customer support — especially for independent properties (4.8/5) , with exclusive features like Reporting Dashboard and Guest profiles.

See the full breakdown below ↓

How Does FelhőMatrac Compare to Cendyn CRS?

Side-by-side ratings based on 172 verified hotelier reviews on HTR.

HTScore
0
88
Likelihood to Recommend
0%
89%
Ease of Use
0.0/5
4.4/5
Customer Support
0.0/5
4.5/5
Value for Money
0.0/5
4.3/5
Starting Price Contact sales From $700/mo
Verified Reviews 0 172

What Are the Pros and Cons of FelhőMatrac vs Cendyn CRS?

After analyzing 172 verified reviews, FelhőMatrac users most value its , while Cendyn users highlight support team responsiveness, booking engine ease of use, rate plan management. Click any theme to see what reviewers say.

FelhőMatrac Cendyn Cendyn
Pros
+ Support Team Responsiveness
+ Booking Engine Ease of Use
+ Rate Plan Management
+ Real-Time Reporting
Cons
Customization Limitations
Interface Issues
Booking Notifications Delay

FelhőMatrac vs Cendyn: Rankings by Hotel Segment

How each product ranks among Hotel Reservations Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.

By Hotel Size

Segment FelhőMatrac Cendyn Cendyn
Small (10-24 rooms) #2 28 reviews
Mid-Size (25-74 rooms) #1 66 reviews
Large (75-199 rooms) #1 36 reviews
X-Large (200+ rooms) #1 33 reviews

By Property Type

Segment FelhőMatrac Cendyn Cendyn
Boutique #1 96 reviews
Luxury #1 67 reviews
Branded / Chain #1 53 reviews
Extended Stay #1 13 reviews

By Region

Segment FelhőMatrac Cendyn Cendyn
North America #1 115 reviews
Europe #3 26 reviews
Asia Pacific #1 9 reviews
Middle East #5 4 reviews

The Decision

Choosing between FelhőMatrac and Cendyn CRS hinges on your hotel’s specific needs and the value you prioritize. FelhőMatrac’s lack of reviews and features contrasts sharply with Cendyn’s extensive feature set, broad regional presence, and strong reputation among hoteliers. Both products aim to streamline reservation processes, but their approaches and capabilities diverge significantly.

While FelhőMatrac appears to be a minimal or placeholder offering, Cendyn CRS provides a comprehensive, multi-feature platform backed by hundreds of positive reviews. How do these differences align with your hotel’s operational goals?

Is FelhőMatrac or Cendyn CRS Better for Hotels?

FelhőMatrac is virtually unreviewed, with no ratings or user feedback to gauge its effectiveness or ease of use. In contrast, Cendyn CRS has 136 reviews, a high recent activity level, and an overall rating of 4.47 out of 5, making it the clearly more credible choice.

Cendyn’s reviews highlight its ease of use, robust support, and feature-rich interface, whereas FelhőMatrac offers no user insights or evidence of user satisfaction. Do you want to rely on a product with proven results and active customer feedback?

Cendyn CRS vs FelhőMatrac: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-packed reservation system that integrates with multiple channels and offers real-time reporting, go with Cendyn. Its extensive list of 21 unique features and proven global presence make it suitable for mid-sized to large hotels, especially those seeking advanced revenue management tools.

On the other hand, if your hotel is a small operation, or you’re testing reservation software without a long-term commitment, FelhőMatrac might seem appealing due to its minimal footprint. However, with no reviews or demonstrated capabilities, Cendyn’s proven track record makes it the safer, more reliable investment for most hotels.

Is FelhőMatrac or Cendyn CRS Easier to Use?

Cendyn CRS scores 4.34 out of 5 for ease of use, driven by positive reviews about its intuitive booking engine, straightforward rate plan management, and user-friendly dashboards. Users also appreciate quick onboarding and effective training, with support rated 4.54 out of 5.

FelhőMatrac has no published ratings or reviews, making it impossible to assess its user interface or onboarding experience currently. Given Cendyn’s consistent positive feedback, edge: Cendyn CRS.

Which Has Better Features: FelhőMatrac or Cendyn CRS?

Cendyn CRS boasts 21 features, including a booking engine, channel management, metasearch connectivity, dynamic pricing, CRM, PMS, RMS integrations, and support for multi-property management. These features cover almost every aspect of hotel reservation and revenue management.

FelhőMatrac offers no unique features or integrations at this time, making it a less appealing choice for hotels seeking comprehensive tools. For a product that actively enhances your operations, edge: Cendyn CRS.

Which Has Better Customer Support: FelhőMatrac or Cendyn CRS?

Cendyn has a support rating of 4.54 out of 5, with reviews praising its responsiveness, professional staff, and helpful onboarding. Customers mention that the support team is quick to resolve issues and assist with complex configurations.

FelhőMatrac has no publicly available support ratings or reviews, leaving its support quality unverified. Based on available data, edge: Cendyn CRS.

Which Has More Integrations: FelhőMatrac or Cendyn CRS?

Cendyn offers integrations with over 116 verified partners, including key PMS, channel managers, and distribution platforms like Priority Software, Swayy, and HotelTime. This extensive network allows hotels to connect their existing tech stack efficiently.

FelhőMatrac has zero verified integrations, limiting its adaptability for hotels that rely on a diverse set of systems. For broad connectivity, edge: Cendyn CRS.

Which Do Hoteliers Rate Higher: FelhőMatrac or Cendyn CRS?

With 136 reviews, Cendyn has a high overall rating of 4.47/5, particularly appreciated by boutique and independent hotels, which rate it 4.75/5. The recent reviews reflect ongoing user satisfaction with the product’s functionality and support.

FelhőMatrac has no reviews or ratings, making it impossible to determine user satisfaction. Clearly, based on current data, edge: Cendyn CRS.

How Much Do FelhőMatrac and Cendyn CRS Cost?

FelhőMatrac does not publish pricing details, suggesting it might have variable or undisclosed fees. In contrast, Cendyn CRS is priced at $700 per month, with no mention of additional implementation or setup costs.

Given the lack of transparency on FelhőMatrac’s pricing, Cendyn provides a clear, predictable cost structure.

What Type of Hotel Should Use FelhőMatrac?

  • Hotels that operate on very limited budgets and want to avoid upfront costs.
  • Small or boutique hotels testing reservation systems without complex needs.
  • Properties in regions where FelhőMatrac is available or better supported.
  • Teams that prioritize simplicity over extensive features.
  • Not ideal if you require integrations, advanced revenue tools, or a proven track record.

What Type of Hotel Should Use Cendyn CRS?

  • Mid-sized to large hotels needing extensive channel management and booking engine features.
  • Hotels seeking real-time reporting and dynamic pricing capabilities.
  • Properties in multiple regions or with complex distribution needs.
  • Teams requiring robust integrations with PMS, CRM, and RMS systems.
  • Not ideal if you are a very small hotel or prefer a low-cost, minimal setup.

Cendyn CRS vs FelhőMatrac: The Bottom Line for Hotels

Cendyn CRS is a well-established platform offering a suite of features designed to optimize reservations, revenue, and distribution. Its extensive integration options, strong support, and proven user satisfaction make it suitable for hotels seeking a reliable, scalable reservation system.

FelhőMatrac remains unreviewed and lacks detail, making it unproven and less suitable for hotels prioritizing stability and comprehensive capabilities. If you want a product that’s trusted and widely adopted, Cendyn is the clear choice.

For hotels requiring a fully-featured, scalable platform with active user feedback, Cendyn CRS is the recommended option. FelhőMatrac, by contrast, is too nascent or lacking information to be a serious contender at this stage.

How Much Do FelhőMatrac and Cendyn CRS Cost?

Hotel Reservations Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.

FelhőMatrac Cendyn Cendyn
Starting Price From $700/mo

Which Features Does FelhőMatrac Have That Cendyn CRS Doesn't (and Vice Versa)?

According to HTR's product database, FelhőMatrac and Cendyn CRS share 0 features. Here are the key differences — features one has that the other lacks.

Feature FelhőMatrac Cendyn Cendyn
Booking engine
Call center functionality
Channel management & OTA distribution
Dynamic Pricing
Metasearch connectivity
Reporting Dashboard

Showing top differences. 9 more features differ between these products.

Real-World Results: FelhőMatrac vs Cendyn by Business Goal

We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.

Increase Revenue & Reduce Costs
FelhőMatrac

No published case study for this goal yet.

Cendyn Rotana Large
+ Offered customers the lowest rate for their stay through direct booking channels, ensuring the Rotana website is a competitive booking platform.
+ Acquired new members and drove loyalty among existing customers with ease by utilizing a seamless integration between Rotana
+ �s loyalty program and Cendyn

"Pegasus CRS has ensured that our direct booking channels remain competitive at all times. We create and update all our rate plans first in the CRS and then we distribute these to o..."

Dominic Carr
Dominic Carr
Corporate Vice President

FelhőMatrac vs Cendyn: The Bottom Line

FelhőMatrac
0.0/5 from 0 reviews
0.0/5 ease of use 0.0/5 support 0 integrations
Visit Profile
Cendyn
Cendyn
4.5/5 from 172 reviews

What hoteliers love

Support Team Responsiveness 82% positive

The support team’s promptness and effectiveness are frequently praised. Users appreciate the quick response times and professional assistance in resol... The support team’s promptness and effectiveness are frequently praised. Users appreciate the quick response times and professional assistance in resolving issues, which enhances their overall experience with the system.

Booking Engine Ease of Use 100% positive

The booking engine by Pegasus is frequently mentioned for its simplicity and user-friendliness, both for hotel staff and guests. Users appreciate how... The booking engine by Pegasus is frequently mentioned for its simplicity and user-friendliness, both for hotel staff and guests. Users appreciate how easy it is to create rate plans, manage reservations, and navigate the system, which significantly streamlines the booking process.

Rate Plan Management 92% positive

Many reviews note the effectiveness of Pegasus in handling rate plan configuration, offering extensive customizability to suit different hotel needs.... Many reviews note the effectiveness of Pegasus in handling rate plan configuration, offering extensive customizability to suit different hotel needs. This includes deriving rates from existing plans and making bulk updates, which improves revenue management.

Where hoteliers push back

Customization Limitations 82% negative

Some users feel that certain aspects of the booking engine and rate management features could benefit from greater customization. Suggestions include... Some users feel that certain aspects of the booking engine and rate management features could benefit from greater customization. Suggestions include more flexibility in layout design and the ability to integrate personalized modifications without extensive support intervention.

Interface Issues 78% negative

Some reviews highlight interface problems, particularly with integration systems like SiteMinder. Users mention the need for regular refreshes and occ... Some reviews highlight interface problems, particularly with integration systems like SiteMinder. Users mention the need for regular refreshes and occasional connectivity disruptions, which lead to inconsistencies in rate and inventory management.

Unique capabilities

Reporting Dashboard Booking engine Channel management & OTA distribution Metasearch connectivity Dynamic Pricing
4.3/5 ease of use 4.5/5 support 116 integrations
Visit Profile

Where the ratings diverge most

Overall Rating Cendyn 4.5 vs 0.0 (+4.5)
Ease of Use Cendyn 4.3 vs 0.0 (+4.3)
Customer Support Cendyn 4.5 vs 0.0 (+4.5)
Value for Money Cendyn 4.3 vs 0.0 (+4.3)
Onboarding Cendyn 4.3 vs 0.0 (+4.3)

Frequently Asked Questions About FelhőMatrac vs Cendyn CRS

Can FelhőMatrac replace Cendyn CRS?

It depends on your requirements. FelhőMatrac and Cendyn CRS share many core Hotel Reservations Software features, but each has unique capabilities. FelhőMatrac offers 0 verified integration partners, while Cendyn CRS offers 116. Review the feature comparison above to see where they differ before switching.

Which is better for small or independent hotels?

Small hotels should prioritize ease of use and fast onboarding. Cendyn CRS leads in ease of use at 4.4/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.

Do FelhőMatrac or Cendyn CRS offer a free plan?

FelhőMatrac: No. Cendyn CRS: No. Neither product currently offers a free tier. Most Hotel Reservations Software vendors offer demos or trials — request one from each to evaluate before committing.

How Does HTR Evaluate and Rank FelhőMatrac and Cendyn CRS?

The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. FelhőMatrac has an HT Score of 0 and Cendyn has 88. Here is how the score is calculated.

Criteria Group Weight What It Measures
Customer Ratings & Reviews

How highly do users recommend this product?

Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories

The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias.

Partner Ecosystem

How highly do tech partners recommend this company?

Partner Recommendations, Integration Quantity, Integration Quality

Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack.

Customer Centricity

How customer-centric is this organization?

Certified Support, Review Consistency, Profile Completeness

Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features.

Reach, Staying Power & Resources

How extensive is this company's reach and resourcing?

Geographic Reach, Staying Power, Company Resources, Trending Score

Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity.

Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →

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