The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 46 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
FelhőMatrac shines .
Profitroom shines in ease of use and customer support , with exclusive features like Mobile App and Guest profiles.
Side-by-side ratings based on 46 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $1,300/mo |
| Verified Reviews | 0 | 46 |
After analyzing 46 verified reviews, FelhőMatrac users most value its , while Profitroom users highlight user-friendliness and intuitiveness, crm and personalization, system updates and feature development. Click any theme to see what reviewers say.
| FelhőMatrac |
|
|---|---|
| Pros | |
|
+
User-friendliness and Intuitiveness
▾
|
|
|
+
CRM and Personalization
▾
|
|
|
+
System Updates and Feature Development
▾
|
|
|
+
Customer Service
▾
|
|
| Cons | |
|
−
Integration Challenges
▾
|
|
How each product ranks among Hotel Reservations Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | FelhőMatrac |
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #4 10 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #3 29 reviews |
| Large (75-199 rooms) | — | #5 4 reviews |
| X-Large (200+ rooms) | — | #3 3 reviews |
By Property Type
| Segment | FelhőMatrac |
|
|---|---|---|
| Boutique ▾ | — | #5 12 reviews |
| Luxury ▾ | — | #4 20 reviews |
| Branded / Chain ▾ | — | #6 10 reviews |
| Extended Stay ▾ | — | #2 6 reviews |
By Region
| Segment | FelhőMatrac |
|
|---|---|---|
| North America | — | #8 1 reviews |
| Europe ▾ | — | #2 31 reviews |
| Asia Pacific | — | #5 1 reviews |
| Middle East | — | #7 1 reviews |
Choosing between FelhőMatrac by FelhőMatrac and Profitroom Suite by Profitroom hinges on what your hotel needs most. FelhőMatrac is a reservation-focused platform with no recent reviews or verified features, whereas Profitroom boasts a comprehensive suite of tools, substantial industry presence, and over 40 recent reviews. Given the data, Profitroom clearly outperforms FelhőMatrac in most critical areas.
If your team seeks a full-featured reservation system capable of managing complex operations and driving direct bookings, Profitroom should be your go-to. FelhőMatrac appears to lack the depth, user feedback, and integrations necessary for modern hotel management.
FelhőMatrac and Profitroom both aim to streamline reservations but diverge sharply in scope and support. FelhőMatrac offers a simple reservation method with no verified features or recent reviews, making it difficult to gauge its real-world performance. Profitroom, on the other hand, provides a broad set of features, integrations, and recent, positive reviews, making it a more trustworthy choice.
Profitroom’s 42 reviews, mostly recent, with a 9.19/5 NPS score, showcase high customer satisfaction, contrasting FelhőMatrac's absence of reviews or ratings. The question remains: which platform better aligns with your hotel’s growth goals?
If your hotel needs a complete reservation and revenue management system, go with Profitroom. Its extensive features—including RMS, PMS, metasearch integration, and a mobile app—support complex operations and multi-property management, ideal for mid-sized to large hotels or hotel groups.
If your team is looking for a simple, possibly free or lightweight solution with minimal features, FelhőMatrac might be considered. However, the lack of recent reviews, verified integrations, and a clear roadmap makes it a less reliable choice for hotels aiming for growth.
Profitroom scores a strong 4.69/5 for ease of use, with positive reviews highlighting its intuitive design, helpful onboarding, and staff adoption success. Its platform is praised for simple navigation and comprehensive training resources, making staff onboarding quicker.
FelhőMatrac’s rating is 0/5, with no available review details, suggesting it may lack user-friendly features or support. Without recent user feedback, it's impossible to confirm its ease of use or how quickly your team could adapt.
Edge: Profitroom.
Profitroom provides 20 distinct features, including RMS, PMS, metasearch connectivity, call center, dynamic pricing, and guest profiles—features that FelhőMatrac does not list. Its ability to support multiple properties, content management, and advanced reporting give it a competitive edge.
FelhőMatrac lacks documented features or integrations, which limits its capability. For hotels seeking a feature-rich platform, Profitroom’s offering is far more comprehensive.
Edge: Profitroom.
Profitroom’s support scores 4.55/5, with reviews emphasizing quick, knowledgeable responses and personalized assistance. Hoteliers appreciate their responsiveness, which aids smooth operations.
FelhőMatrac offers no support ratings or recent reviews, making it impossible to evaluate its customer service. Given the importance of reliable support, Profitroom’s proven performance is a clear advantage.
Edge: Profitroom.
Profitroom integrates with 66 verified partners, including major PMS, channel managers, and metasearch platforms, providing seamless connectivity. FelhőMatrac has no listed verified integrations, limiting its ability to fit into existing hotel tech stacks.
Hotels seeking a system that easily connects with other tools should favor Profitroom, which supports a broad ecosystem of partners for flexibility and efficiency.
Edge: Profitroom.
Profitroom’s recent reviews emphasize its user-friendliness and support, contributing to a high NPS score of 9.19/5. The platform is well-rated across hotel segments, especially for medium to large properties and groups.
FelhőMatrac has no recent reviews or ratings, making it impossible to gauge user satisfaction. Based on available data, hoteliers prefer Profitroom’s proven track record and positive feedback.
Edge: Profitroom.
FelhőMatrac offers no publicly available pricing details or trial information. Profitroom charges a base price of $1,300 per month, with no mention of additional fees or tiers.
This transparency makes it easier for your hotel to evaluate ROI and plan budgets, favoring Profitroom’s clear pricing model.
Profitroom is a comprehensive reservation and management platform supported by recent, positive reviews, high customer satisfaction, and extensive integrations. It’s suited for hotels and groups aiming to grow revenue, streamline operations, and provide personalized guest experiences.
FelhőMatrac lacks recent reviews, verified features, and integrations, making it unsuitable for hotels seeking reliable, scalable solutions. Its minimal presence and unclear support history place it well behind Profitroom in the current market.
If your hotel needs a proven, feature-rich system with excellent support and integrations, Profitroom is the clear choice. FelhőMatrac might only be an option if your priorities are extremely basic reservations with no growth expectations.
Hotel Reservations Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| FelhőMatrac |
|
|
|---|---|---|
| Starting Price | — | From $1,300/mo |
According to HTR's product database, FelhőMatrac and Profitroom Suite share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | FelhőMatrac |
|
|---|---|---|
| Call center functionality | ||
| Dynamic Pricing | ||
| Metasearch connectivity | ||
| PMS connectivity | ||
| RMS connectivity | ||
| Support for Weekly & Monthly Rates |
Showing top differences. 8 more features differ between these products.
What hoteliers love
Profitroom's platform is commended for its user-friendly and intuitive design, making it easy for staff to navigate and implement. The onboarding proc... Profitroom's platform is commended for its user-friendly and intuitive design, making it easy for staff to navigate and implement. The onboarding process and training are noted for ensuring staff are well-acquainted with its features.
The CRM system is a standout feature, allowing hoteliers to manage guest relationships effectively, tailoring services to guest preferences. This lead... The CRM system is a standout feature, allowing hoteliers to manage guest relationships effectively, tailoring services to guest preferences. This leads to higher satisfaction and loyalty but some users desire more flexibility and editing capabilities within the CRM.
Users appreciate the regular announcements and rollouts of new functionalities that keep Profitroom up to date with modern tech trends. However, some... Users appreciate the regular announcements and rollouts of new functionalities that keep Profitroom up to date with modern tech trends. However, some anticipate more comprehensive statistical tools and newsletter improvements.
Where hoteliers push back
Some users report difficulties with Profitroom's integration with existing hotel systems, which can hinder operational efficiency and cross-system wor... Some users report difficulties with Profitroom's integration with existing hotel systems, which can hinder operational efficiency and cross-system workflows. Specific dissatisfaction includes limitations in mapping between systems and insufficient CRM flexibility.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. FelhőMatrac and Profitroom Suite share many core Hotel Reservations Software features, but each has unique capabilities. FelhőMatrac offers 0 verified integration partners, while Profitroom Suite offers 66. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Profitroom Suite leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
FelhőMatrac: No. Profitroom Suite: No. Neither product currently offers a free tier. Most Hotel Reservations Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. FelhőMatrac has an HT Score of 0 and Profitroom has 94. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor