Fidelity vs. roommaster HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software hinges on your hotel’s specific operational needs, budget, and growth plans. Fidelity by Fidelity and roommaster HMS both aim to streamline hotel operations but diverge significantly in their approach, features, and market presence. Fidelity appears to be a niche or less-established platform, with limited reviews and no recent data, whereas roommaster HMS is well-supported with hundreds of reviews, recent feedback, and a broad feature set.

Your decision should consider which software aligns better with your hotel’s size, complexity, and technical capacity. Are you seeking a feature-rich, integrated system with extensive support, or a more streamlined solution suited for smaller operations?

Is Fidelity or roommaster HMS Better for Hotels?

Fidelity and roommaster HMS aim to improve operational efficiency, but they differ substantially in their maturity and user feedback. Fidelity has zero reviews and a notably low score, which suggests limited market adoption or recent activity, making it difficult to gauge its real-world performance.

In contrast, roommaster HMS boasts over 129 reviews, with 32 in the last six months, indicating active use and ongoing support. The recent reviews primarily praise its ease of use, automation, and support, leading to a high Likelihood to Recommend score of 89%.

While Fidelity might be appealing if you are exploring new or niche solutions, roommaster’s recent, detailed reviews make it a more reliable choice for hoteliers prioritizing proven stability and support. Would you prefer a system backed by recent feedback and a broad user base?

roommaster HMS vs Fidelity: Which Should Your Hotel Choose?

If your hotel needs a comprehensive property management system with extensive integrations, automation, and a track record of recent customer satisfaction, go with roommaster HMS. Its 56 verified integrations and 270+ reports make it ideal for midsize to large hotels looking to centralize operations.

If, however, your hotel is very small, operates with minimal technology, or you are testing new software without immediate integration needs, Fidelity’s limited features might suffice. But given Fidelity’s lack of recent reviews and support data, roommaster’s current user feedback makes it the safer, more dependable option.

In most cases, roommaster’s substantial recent reviews and feature set clearly favor it over Fidelity.

Is Fidelity or roommaster HMS Easier to Use?

roommaster HMS scores 4.41 out of 5 on ease of use, with reviewers highlighting its intuitive interface, drag-and-drop reservation management, and straightforward workflows. Users also appreciate the quick onboarding process and supportive staff, making training new employees easier.

Fidelity’s review score is 0, indicating no available recent user feedback on usability, suggesting a lack of widespread adoption or insufficient data. Without recent reviews, it’s hard to confirm how user-friendly Fidelity truly is.

Edge: roommaster HMS.

Which Has Better Features: Fidelity or roommaster HMS?

roommaster HMS offers an extensive suite with 69 unique features, including a property management system, channel manager, booking engine, POS, revenue management, guest feedback, native email marketing, and integrated payments. It also supports advanced functionalities like group bookings, digital registration, guest apps, and real-time reporting.

Fidelity, by comparison, has zero documented features, suggesting a lack of publicly available functionality or that it may be a more limited or emerging platform.

Edge: roommaster HMS.

Which Has Better Customer Support: Fidelity or roommaster HMS?

roommaster HMS receives an average support rating of 4.34/5, with reviewers praising its quick response times, technical expertise, and helpful support staff. Customers note that support is available 24/7, easing troubleshooting and onboarding.

Fidelity’s reviews are nonexistent, and its rating is 0, implying no recent feedback. This absence suggests uncertainty around its support quality and responsiveness.

Edge: roommaster HMS.

Which Has More Integrations: Fidelity or roommaster HMS?

roommaster HMS boasts 56 verified third-party integrations, including popular systems like Sage, Volo, GuestCentric, and Inntopia, facilitating seamless connectivity with OTAs, accounting, and other third-party tools. This extensive network simplifies operational workflows and data synchronization.

Fidelity has no verified integrations listed, limiting its appeal for hotels seeking an interconnected system.

Edge: roommaster HMS.

Which Do Hoteliers Rate Higher: Fidelity or roommaster HMS?

Based on recent reviews, roommaster HMS scores 8.84/10 in Net Promoter Score (NPS), with hotel segments like independent properties and resorts rating it highly for ease of use and support. Hotels value its automation features and multi-property management.

Fidelity lacks recent reviews altogether, making it impossible to gauge current user sentiment. Given the active, recent feedback for roommaster, it clearly leads in user satisfaction.

Edge: roommaster HMS.

How Much Do Fidelity and roommaster HMS Cost?

Fidelity’s pricing information is unavailable, indicating it might be tailored or not publicly disclosed. Conversely, roommaster HMS charges a flat fee of $500, with no ongoing subscription fee, making costs predictable for most hotels.

If budget transparency is critical, roommaster’s clear pricing provides a straightforward investment comparison.

What Type of Hotel Should Use Fidelity?

• Hotels with very basic operational needs seeking a simple system.
• Small independent properties testing new management solutions.
• Teams with minimal technical capacity needing straightforward workflows.
• Hotels with limited budget and no integration needs.

Not ideal if your hotel requires active support, extensive features, or integration with other systems, as Fidelity’s support and functionality appear limited.

What Type of Hotel Should Use roommaster HMS?

• Hotels seeking a full-featured property management platform.
• Multi-property operators needing centralized control.
• Hotels prioritizing automation, real-time reports, and integrations.
• Resorts, boutique hotels, and properties with complex operational workflows.

Not ideal if your hotel is very small, with basic needs, or you prefer a cloud-only solution without on-premise options, as roommaster’s robust features could be overwhelming or unnecessary for minimal operations.

roommaster HMS vs Fidelity: The Bottom Line for Hotels

The core difference is the depth of features, market presence, and user feedback. roommaster HMS is an established, well-supported platform with a broad feature set, active reviews, and recent positive ratings, making it the more dependable choice for most hotels.

Choose roommaster if you need a comprehensive system capable of managing multiple properties, automating workflows, and integrating with third-party tools. Its recent reviews and high NPS score reinforce its status as a trusted solution.

Fidelity might appeal to niche users or very small properties with minimal needs, but its lack of recent data, reviews, and features makes it a less certain choice. Unless your hotel’s demands are extremely limited, roommaster offers a safer, more proven path forward.