The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 370 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Flyhotel shines .
Stayntouch shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Revenue management module and Ancillary revenue tracking.
Side-by-side ratings based on 370 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 370 |
After analyzing 370 verified reviews, Flyhotel users most value its , while Stayntouch users highlight user-friendly interface, integration and onboarding, system performance and reliability. Click any theme to see what reviewers say.
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User-Friendly Interface
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Integration and Onboarding
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System Performance and Reliability
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Reservation Management
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Reporting and Analytics
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Room Management and Housekeeping
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Reservation Management
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Flyhotel |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #5 208 reviews |
| Large (75-199 rooms) ▾ | — | #7 29 reviews |
| X-Large (200+ rooms) ▾ | — | #2 58 reviews |
By Property Type
| Segment | Flyhotel |
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|---|---|---|
| Boutique ▾ | — | #6 220 reviews |
| Luxury ▾ | — | #6 180 reviews |
| Branded / Chain ▾ | — | #3 152 reviews |
| Extended Stay ▾ | — | #14 17 reviews |
By Region
| Segment | Flyhotel |
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|---|---|---|
| North America ▾ | — | #4 262 reviews |
| Europe ▾ | — | #12 64 reviews |
| Asia Pacific | — | #21 3 reviews |
Choosing the right property management system (PMS) can redefine your hotel’s efficiency and guest experience. Both Flyhotel and Stayntouch aim to streamline operations, but their capabilities, market presence, and user feedback differ significantly. Your decision hinges on your hotel’s size, operational complexity, and your team’s tech preferences.
Flyhotel offers a basic, less documented solution with no recent reviews or verified user feedback, which limits trust. Stayntouch, by contrast, boasts a well-rated, feature-rich platform with over 300 reviews, most recent, and a strong global presence. Is your hotel ready for a scalable, actively supported PMS?
Flyhotel presents as a basic property management offering with minimal details on features, integrations, or support, and no recent reviews to confirm its current performance. Its lack of verified market presence or customer feedback raises questions about its reliability and scalability.
Stayntouch, on the other hand, is a cloud-based PMS with a robust set of features—49 in total—and more than 300 reviews, with 26 recent ones from the last six months. Its ratings in ease of use, support, and value are all above 4.5 out of 5, making it a proven option.
Are you seeking a reliable, well-supported system, or are you comfortable with an unverified platform lacking recent user feedback? The clear answer favors Stayntouch.
If your hotel needs a comprehensive PMS with extensive features, proven user satisfaction, and reliable support, go with Stayntouch. It’s well-suited for properties of all sizes, especially those wanting advanced functionalities like mobile check-in, revenue management, and multi-property oversight.
If your hotel operates on a very limited budget, or your team prefers a simple, perhaps even untested platform, Flyhotel might seem appealing. However, the lack of recent reviews or verified integrations makes it a risky choice for hotels aiming to grow or improve operational efficiency.
For most hotels, especially those seeking scalability and proven performance, Stayntouch is the clear choice.
Flyhotel provides little publicly available information about its UI or onboarding process, which suggests a lack of user-centric design evidence. The absence of reviews or ratings makes it impossible to gauge ease of use or staff adoption.
Stayntouch excels in this area, with a 4.7/5 ease of use rating, based on over 26 recent reviews. Users describe its interface as intuitive and friendly, with efficient onboarding and training processes that new staff can grasp quickly.
Edge: Stayntouch.
Flyhotel offers no documented features or integrations, limiting its appeal to hotels needing advanced tools. Its lack of feature sets means it probably doesn’t support revenue management, mobile check-in, or group functions.
Stayntouch, in contrast, offers 49 features, including revenue management, online check-in, guest profiles, integrated payments, and mobile apps. Its offerings are designed to cover core hotel operations and guest engagement comprehensively.
Edge: Stayntouch.
Flyhotel’s support and onboarding details are nonexistent, and no reviews are available to verify service quality. This absence makes it difficult to trust ongoing support or training.
Stayntouch demonstrates a strong support track record, with a 4.68/5 customer support rating from over 26 recent reviews. Users frequently praise its quick, friendly assistance and thorough onboarding processes.
Edge: Stayntouch.
Flyhotel reports zero verified integrations, which severely limits its ability to connect with other systems or third-party tools. This could hinder your hotel’s operational flexibility.
Stayntouch offers 188 verified partners, including popular systems like RoomPriceGenie and STAAH. Its extensive integrations support revenue management, channel distribution, and contactless check-in, enhancing operational agility.
Edge: Stayntouch.
With no recent reviews or verified user ratings, Flyhotel cannot be confidently rated by hoteliers. Its absence from current review platforms makes it difficult to assess user satisfaction or performance.
Stayntouch, on the other hand, has an overall score of 4.56/5 based on 317 reviews, with recent feedback highlighting ease of use, support, and feature richness. Hotels across various segments, including boutique, branded, and independent, rate it highly.
Edge: Stayntouch.
Flyhotel’s pricing details are unavailable, and it appears to lack a trial or clear payment model, raising questions about its affordability and transparency.
Stayntouch charges a $800 monthly base price, with no additional implementation or setup fees disclosed. Its pricing model suggests a transparent, subscription-based approach aligned with its feature set.
Note: Flyhotel’s unclear pricing and lack of recent reviews make it hard to evaluate value. Stayntouch’s transparent pricing and proven ROI support its higher cost.
Not ideal if:
Not ideal if:
The core difference is that Stayntouch offers a feature-rich, well-supported, and actively reviewed platform, while Flyhotel remains an unverified, minimal offering with no recent customer feedback. For hotels seeking reliability and growth, Stayntouch clearly outperforms.
If your hotel needs advanced features, seamless integrations, and proven support, go with Stayntouch. Its extensive capabilities, positive reviews, and global presence make it the smarter investment for most properties.
Choose Flyhotel only if you’re experimenting with basic management tools and are prepared to accept significant risk and limited functionality. For operational stability and guest satisfaction, Stayntouch is the definitive choice.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Flyhotel |
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| Starting Price | — | From $800/mo |
According to HTR's product database, Flyhotel and Stayntouch share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Flyhotel |
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| Ancillary revenue tracking | ||
| Calendar view | ||
| Custom rates | ||
| Housekeeping module | ||
| RevPaR & ADR Reports | ||
| Revenue management module |
Showing top differences. 37 more features differ between these products.
We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
No published case study for this goal yet.
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Flyhotel and Stayntouch share many core Property Management Systems features, but each has unique capabilities. Flyhotel offers 0 verified integration partners, while Stayntouch offers 187. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Flyhotel: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Flyhotel has an HT Score of 0 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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