IN-Gauge (by Frontline Performance Group) vs. Hotel Treats Online Gift Voucher Shops:
Which Is Right for You?

The Decision

Choosing between IN-Gauge by Frontline Performance Group and Hotel Treats Online Gift Voucher Shops hinges on your hotel’s primary revenue strategies and operational needs. IN-Gauge is a sophisticated upselling platform aimed at boosting revenue through staff performance and real-time analytics, while Hotel Treats focuses on turning underused amenities into direct-to-local revenue via gift vouchers and experiences. Your decision should depend on whether your goal is to optimize frontline upselling or to expand your revenue streams through local engagement.

The more recent reviews and higher review count for IN-Gauge suggest it is a more established and trusted solution in the market, giving it a decisive edge on credibility. However, if your hotel is looking to build community loyalty and generate incremental revenue from local residents, Hotel Treats’ proven marketplace model could be more aligned with your goals. Ultimately, which product better addresses your hotel’s immediate needs and long-term growth plans?

Is IN-Gauge or Hotel Treats Better for Hotels?

Both IN-Gauge and Hotel Treats aim to enhance your hotel’s revenue, but they approach this goal from different angles. IN-Gauge focuses on increasing revenue through upselling and staff incentives, integrating deeply with your PMS to monitor real-time staff performance and optimize frontline efforts. Hotel Treats, on the other hand, leverages local markets by creating online shops to sell gift vouchers and experiences, turning underperforming amenities into sales channels.

IN-Gauge is a performance management tool with a suite of features designed to motivate and track your team’s upsell success. Meanwhile, Hotel Treats offers an easy-to-implement marketplace platform that connects your hotel with local residents seeking memorable experiences. Do you need to boost your upselling capabilities and staff motivation, or do you want to diversify your revenue by tapping into local markets? The choice depends on your current priorities.

IN-Gauge vs Hotel Treats: Which Should Your Hotel Choose?

If your hotel needs to improve staff-driven revenue on the front lines, IN-Gauge is the clear choice. It provides extensive features like multi-channel delivery, offer templates, A/B testing, and detailed analytics, making it ideal for hotels with a focus on frontline upselling and performance management. Hotels with a large, motivated sales team aiming to hit aggressive revenue targets will find IN-Gauge’s tools invaluable.

Conversely, if your hotel’s goal is to monetize underused spaces such as restaurants, spas, or pools by engaging local residents and creating a community-driven revenue stream, Hotel Treats is the better fit. Its marketplace approach has proven success, generating over $3 million in additional revenue for 300 properties in six countries, and is particularly suitable for hotels with a strong local customer base seeking new sales channels.

In summary, choose IN-Gauge if your team needs a robust upselling platform with detailed analytics, and pick Hotel Treats if you want to actively engage the local community and boost amenity revenue.

Is IN-Gauge or Hotel Treats Easier to Use?

IN-Gauge boasts a high ease-of-use rating of 4.76/5, with users highlighting its intuitive interface and straightforward onboarding process. Reviews emphasize that staff find the platform simple to learn, and consultants like Dina and Alfredo provide timely, helpful support, making adoption smoother.

Hotel Treats also scores very highly at 4.87/5, with users praising its user-friendly layout and quick response from the support team. Hotels appreciate how easy it is to set up and manage their online shops, with some wishing for more customization options for vouchers.

Edge: Hotel Treats.

Which Has Better Features: IN-Gauge or Hotel Treats?

IN-Gauge offers an extensive suite of 13 unique features, including multi-channel delivery (email, SMS, WhatsApp, chat), offer templates, A/B testing, performance analytics, inventory controls, and on-property upsell support. These tools enable detailed tracking, staff incentive management, and offer experimentation, making it a comprehensive upselling platform.

Hotel Treats provides only one unique feature—digital acceptance and payment capture—but specializes in creating branded online shops and marketplaces. It’s designed for simple but effective sales of gift vouchers and experiences, perfect for hotels seeking a quick revenue lift without complexity.

Edge: IN-Gauge, given its broader, more advanced feature set.

Which Has Better Customer Support: IN-Gauge or Hotel Treats?

IN-Gauge scores a stellar 4.9/5 for customer support, with reviews praising the responsiveness and personalized guidance from consultants like Lauren and Alfredo. Hoteliers consistently mention the team’s proactive approach, especially during implementation and ongoing use.

Hotel Treats receives a support rating of 4.83/5, with users describing its team as highly professional, quick to respond, and always available. While support is strong, IN-Gauge’s slightly higher score and more detailed review feedback tip the scale.

Edge: IN-Gauge.

Which Has More Integrations: IN-Gauge or Hotel Treats?

IN-Gauge integrates with three verified partners, including Oracle Hospitality, Shiji Group, and Stayntouch, offering robust PMS and booking system support. It also features inventory and offer controls tailored for complex property setups, making it suitable for larger chains and multi-property hotels.

Hotel Treats also has three verified integrations, including Quinta, Stripe, and its own platform, but its integrations are more focused on e-commerce and payments, rather than PMS. For hotels seeking advanced property system integration, IN-Gauge has the advantage.

Edge: IN-Gauge.

Which Do Hoteliers Rate Higher: IN-Gauge or Hotel Treats?

IN-Gauge has 92 reviews, with a 4/5 overall rating, but it is rated 0/5 in recent reviews, which could indicate recent dissatisfaction or issues. Its reviews praise the platform's revenue impact, team support, and performance analytics, especially among larger hotels and chains.

Hotel Treats, with only 15 reviews, enjoys a high rating of 4.85/5, with recent reviews emphasizing ease of use, professionalism, and effectiveness in selling experiences. Its smaller review base and recent high scores make it seem more positively received currently.

Given the volume and recency, Hotel Treats has a slight edge in hotel-rated satisfaction.

How Much Do IN-Gauge and Hotel Treats Cost?

IN-Gauge is priced at a fixed $400 monthly fee, with no mention of additional implementation or setup costs. Its pricing model is straightforward, suitable for hotels wanting predictable expenses.

Hotel Treats does not publicly list pricing details, which suggests custom quotes based on size and needs. The lack of transparent pricing means you’ll need to contact them directly for a quote.

What Type of Hotel Should Use IN-Gauge?

Hotels that:

• Have a dedicated sales team or front desk staff focused on upselling.
• Want to set measurable revenue goals and track staff performance.
• Need detailed analytics to improve revenue from room upgrades, F&B, or packages.
• Operate in a competitive environment where performance incentives drive results.
• Require multi-channel delivery options to reach guests via SMS, WhatsApp, or email.

Not ideal if your hotel is small or lacks an active upselling strategy, as the platform’s full potential is unlocked through motivated staff.

What Type of Hotel Should Use Hotel Treats?

Hotels that:

• Have underutilized amenities such as spas, pools, or restaurants.
• Want to build a local customer base through gift vouchers and experiences.
• Seek a simple, branded online shop to sell experiences directly.
• Desire to increase revenue without heavy staff involvement or complex integrations.
• Are looking to boost community engagement and long-term loyalty.

Not ideal if your hotel aims for large-scale performance analytics or complex upselling across multiple property departments, as Hotel Treats is more straightforward.

The Bottom Line for Hotels

IN-Gauge and Hotel Treats serve distinct purposes. IN-Gauge excels at improving staff-driven revenue and offers extensive performance management features, making it suitable for hotels with active sales teams aiming for measurable growth. Hotel Treats provides an easy-to-use marketplace platform that helps monetize amenities and engage local residents, perfect for hotels seeking quick, community-focused revenue boosts.

Choose IN-Gauge if your hotel prioritizes frontline staff performance and analytics. Opt for Hotel Treats if you want to create new revenue streams from underused spaces and foster local loyalty.

If your hotel needs a comprehensive upselling platform with detailed analytics and multi-channel support, IN-Gauge is the clear choice. Its recent reviews and higher number of evaluations reinforce its market trustworthiness.

However, if your goal is to quickly generate incremental revenue through gift vouchers and local experiences, Hotel Treats offers a simple, proven solution with a high satisfaction rating.

Ultimately, your decision should align with your hotel’s current operational focus—whether boosting staff performance or expanding community engagement—and long-term revenue strategies.