IN-Gauge (by Frontline Performance Group) vs. Incert:
Which Is Right for You?

The Decision

Choosing between IN-Gauge by Frontline Performance Group and Incert eTourismus GmbH & Co KG hinges on your hotel’s specific upselling needs. Both platforms aim to boost ancillary revenue, but they approach this goal with different functionalities, integration capabilities, and target markets. Your decision should be based on which product aligns best with your operational complexity, staff engagement strategies, and geographic presence.

IN-Gauge emphasizes real-time performance tracking, staff incentives, and detailed analytics, making it ideal for hotels prioritizing frontline engagement and performance management. Incert focuses on flexible voucher and online sales solutions, suitable for hotels seeking to expand digital offerings and streamline online revenue channels.

Quick Verdict: Frontline Performance Group’s IN-Gauge Has the Edge

Despite Incert’s high ease-of-use rating, IN-Gauge’s significantly larger review volume and recent feedback give it a stronger position. With 92 reviews and 21 in the last six months, IN-Gauge’s insights reflect a broader and more current user experience. Its robust feature set, especially in performance analytics and multi-channel delivery, makes it the more proven choice for hotels looking to optimize frontline upselling.

Incert’s few reviews and limited market presence make it less reliable as a long-term solution. Therefore, IN-Gauge stands out as the more dependable platform based on review volume, recency, and feature breadth.

Is IN-Gauge or Incert Better for Hotels?

Both products target hotel ancillary sales but serve different operational needs. IN-Gauge excels with performance management, staff incentives, and detailed analytics, aiming to motivate frontline teams to upsell more effectively. Incert offers a suite of voucher and online sales tools, providing straightforward solutions for hotels eager to boost digital revenue channels.

If your hotel requires a platform that integrates staff performance and real-time data to drive upselling, IN-Gauge is likely the better fit. Conversely, if your focus is on expanding online sales, creating custom voucher campaigns, and enhancing guest loyalty through digital channels, Incert could be suitable. Are you looking for a performance-focused upselling tool or a flexible online sales platform?

IN-Gauge vs Incert: Which Should Your Hotel Choose?

If your hotel needs to actively motivate and monitor frontline staff, go with IN-Gauge. Its detailed analytics, gamification features like leaderboards, and integration with PMS systems make it ideal for properties aiming to increase upsell revenue through team engagement. It’s particularly suitable for hotels with a sizable staff who benefit from performance tracking and incentive programs.

If your hotel requires a straightforward, easy-to-implement solution to generate ancillary revenue through vouchers, online shops, or campaigns, Incert is the better choice. Its modular setup and marketing tools help create tailored offers with less complexity, making it a good fit for smaller hotels or those expanding digital sales channels rapidly.

Is IN-Gauge or Incert Easier to Use?

IN-Gauge boasts a high ease-of-use rating of 4.76/5 based on extensive reviews, with many users praising its intuitive interface and user-friendly training modules. Support is also highly rated at 4.9/5, and users frequently mention responsive, knowledgeable staff like Lauren and Alfredo who help optimize the platform.

Incert scores a perfect 5/5 for ease of use, with reviews emphasizing its straightforward setup and self-explanatory backend. Its simplicity appeals to hotels seeking minimal training and quick deployment. However, with fewer reviews overall, the depth of user feedback is limited.

Edge: IN-Gauge.

Which Has Better Features: IN-Gauge or Incert?

IN-Gauge offers a comprehensive suite of 12 unique features, including multi-channel delivery, offer experimentation, offer analytics, inventory controls, and check-in support—many designed to increase staff efficiency and revenue. It also provides advanced segmentation, dynamic pricing, and approval controls, making it a versatile upselling tool.

Incert provides only 3 unique features—flexible voucher creation, campaign management, and basic online shop functionalities. While these are valuable for online sales, they lack the depth and automation options found in IN-Gauge.

Edge: IN-Gauge.

Which Has Better Customer Support: IN-Gauge or Incert?

IN-Gauge’s customer support earns a 4.9/5 rating, with reviews highlighting its personalized, round-the-clock service. Users like the hotel praised the team’s responsiveness and tailored guidance, which significantly enhances their platform experience.

Incert also scores a perfect 5/5, with reviews emphasizing its quick, friendly support and reliable ongoing assistance. However, given the volume and recency of reviews, IN-Gauge’s support reputation is more established and proven.

Edge: IN-Gauge.

Which Has More Integrations: IN-Gauge or Incert?

In terms of verified partners, Incert leads with 15 integrations, including notable systems like Oracle Hospitality, dailypoint™, and Planet. Its flexible architecture allows for seamless connections with various marketing and sales tools, making it a scalable choice.

IN-Gauge offers 3 verified partners, including Shiji Group and Stayntouch, with a shared integration with Oracle Hospitality. While its integrations are more limited, they tend to be more specialized for performance management.

Edge: Incert.

Which Do Hoteliers Rate Higher: IN-Gauge or Incert?

IN-Gauge, with 92 reviews and recent feedback, has a high likelihood to recommend score of 97%, with many hotelier praises for its impact on revenue and team motivation. Its reviews span a broad hotel spectrum, including luxury, branded, and resort properties.

Incert’s only 4 reviews—mostly from small to mid-sized hotels—rate it highly but lack the volume for a definitive comparison. Given the recency and quantity of IN-Gauge reviews, it holds the stronger reputation among hoteliers.

Edge: IN-Gauge.

How Much Do IN-Gauge and Incert Cost?

IN-Gauge is priced at a flat $400 monthly fee, with no mention of a free trial or additional implementation costs. Its transparent pricing simplifies budgeting for medium to large hotels.

Incert’s pricing details are not publicly available, which may indicate variable or custom quotes. This lack of transparency makes it harder to assess value upfront, but its lower complexity suggests potentially lower costs for smaller hotels.

What Type of Hotel Should Use IN-Gauge?

• Hotels that want to actively drive staff performance and revenue via detailed analytics.
• Properties seeking to incentivize frontline teams with leaderboards, targeted training, and real-time tracking.
• Large brands or management groups with complex operations needing integrated upsell controls.
• Hotels aiming to improve F&B revenue through AI-backed insights and staff engagement.
• Hotels with PMS integration needs that want to automate and audit upsell transactions.

Not ideal if your hotel is small, or if you primarily need a simple online voucher system without performance management features.

What Type of Hotel Should Use Incert?

• Hotels looking to expand online sales channels with customizable voucher and campaign options.
• Boutique hotels or family-run properties that want flexible, scalable online shop solutions.
• Hotels seeking a straightforward platform with quick setup and minimal staff training.
• Hotels that prioritize marketing tools and guest loyalty programs integrated into the sales process.
• Properties with limited technical support resources, benefiting from Incert’s ease of use.

Not ideal if your hotel requires detailed staff performance analytics or real-time upselling dashboards.

IN-Gauge vs Incert: The Bottom Line for Hotels

IN-Gauge is a performance-focused upselling platform that excels at motivating staff and providing detailed analytics to maximize revenue. Its extensive feature set and proven support system make it suitable for larger, brand-driven properties or hotels with complex sales teams.

Incert offers a flexible, easy-to-deploy online voucher and sales system, well-suited for smaller hotels or those prioritizing digital sales expansion. Its scalability and marketing tools enable quick revenue boosts without extensive staff management features.

If your hotel needs robust staff engagement and real-time performance tracking, IN-Gauge is the clear choice. However, if your primary goal is to improve online sales and guest loyalty with minimal fuss, Incert might better serve your needs.

This comprehensive comparison should guide your hotel toward the platform that aligns best with your operational goals and growth plans.