FranklyView vs. Customer Alliance vs. Hotelspeaker: Which is a Better Fit?

Compare FranklyView vs Reputation Manager (by Customer Alliance) vs Hotelspeaker

FranklyView

FranklyView

0 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
Hotelspeaker

Hotelspeaker

27 reviews

Compare FranklyView vs Reputation Manager (by Customer Alliance) vs Hotelspeaker

Reputation Management vendor comparison between FranklyView vs Reputation Manager (by Customer Alliance) vs Hotelspeaker. Find out which Reputation Management is right for you based on realtime data from 80 verified hotelier reviews across 20 countries.

FranklyView

FranklyView

Ranked 51 (out of 50)

N/A
0 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 50)

4.7
53 reviews
View profile
Hotelspeaker

Hotelspeaker

Ranked 6 (out of 50)

4.8
27 reviews
View profile

Ratings Summary

HT Score

FranklyView

unranked HTScore Icon

Reputation Manager (by Customer Alliance)

84 HTScore Icon

Hotelspeaker

76 HTScore Icon
Popularity

FranklyView

0 verified reviews

Reputation Manager (by Customer Alliance)

53 verified reviews

Hotelspeaker

27 verified reviews
Likelihood to Recommend

FranklyView

0%

Reputation Manager (by Customer Alliance)

94%

Hotelspeaker

95%
Ease of Use

FranklyView

0

Reputation Manager (by Customer Alliance)

4.7

Hotelspeaker

4.9
ROI

FranklyView

0

Reputation Manager (by Customer Alliance)

4.4

Hotelspeaker

4.7
Implementation

FranklyView

Not enough data available

Reputation Manager (by Customer Alliance)

4.8

Hotelspeaker

4.9
Customer Support

FranklyView

0

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Hotelspeaker

4.9

Verified Customer Support

Certificate of Excellence

FranklyView

Reputation Manager (by Customer Alliance)

Hotelspeaker

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

FranklyView

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Hotelspeaker

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

FranklyView
vs.
Customer Alliance
vs.
Hotelspeaker

Customers

Top 3 Segments

FranklyView

Resorts - 0%
Motels - 0%
Hostels - 0%

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

Hotelspeaker

City Center Hotels - 26%
Branded Hotels - 26%
Luxury Hotels - 15%
Featured clients
-

Reputation Manager (by Customer Alliance)

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Fit Score for Your Property

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Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

FranklyView has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelspeaker Average Hotelspeaker

FranklyView

Pricing Available By Request
FranklyView has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Hotelspeaker

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
FranklyView
vs.
Customer Alliance
vs.
Hotelspeaker

What Customers Are Saying

Most Recent Review

FranklyView

FranklyView doesn’t have any clients that have vouched for the product

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Hotelspeaker

Personalised, perfectly written in all languages

Communications Manager from Les Roquetes (Spain)
Most Positive Review

FranklyView

FranklyView doesn’t have any clients that have vouched for the product

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Hotelspeaker

Excellent service, excellent platform.

General Manager from München (Germany)
Most Critical

FranklyView

FranklyView doesn’t have any clients that have vouched for the product

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

Hotelspeaker

Excellent service, excellent platform.

General Manager from München (Germany)
References
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Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achie...

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General Info

Screenshots
Integrations

FranklyView

Property Management Systems (4) Booking Engine (2) Event Management Software (2)

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

Hotelspeaker

Listings Management (1)
Recent Articles

FranklyView

FranklyView doesn’t have any recent articles

Hotelspeaker

Hotelspeaker doesn’t have any recent articles