FranklyView vs. TrustYou Customer Experience Platform (CXP):
Which Is Right for You?

The Decision

Choosing the right reputation management platform is crucial for your hotel’s success, especially in a competitive market where online reviews heavily influence guest decisions. FranklyView offers basic feedback collection and reputation boosting tools but lacks the extensive feature set and global presence of TrustYou. Meanwhile, TrustYou provides a comprehensive, AI-powered platform with more integrations, advanced analytics, and broader regional coverage, making it a more robust option for hotels seeking detailed insights. So, which platform aligns best with your hotel’s needs?

Is FranklyView or TrustYou Better for Hotels?

FranklyView is designed for hotels that primarily want to collect guest feedback, boost online reviews, and drive direct bookings with a straightforward approach. TrustYou, in contrast, aims to provide a holistic reputation management experience—combining reviews, surveys, benchmarking, and AI-driven insights across multiple channels and regions. While FranklyView’s simplicity may appeal to smaller hotels, TrustYou’s extensive feature set and global reach cater to larger or multi-property brands. Do you need a simple feedback tool, or a full reputation strategy?

TrustYou vs FranklyView: Which Should Your Hotel Choose?

If your hotel needs a platform with broad review aggregation, detailed analytics, and automation features, TrustYou is the clear choice. Its 425 reviews and recent 114 reviews in the last six months showcase active, current hotel feedback, and its 92% likelihood to recommend indicates high user satisfaction. Conversely, FranklyView’s lack of recent reviews and a zero rating suggest limited adoption or visibility, making it less suitable for hotels that rely heavily on reputation management. Are you looking for a proven, well-supported platform or a lesser-known tool?

Is FranklyView or TrustYou Easier to Use?

TrustYou’s user interface scores a 4.6 out of 5, with positive reviews praising its intuitive dashboard, easy navigation, and seamless review management. The onboarding process is rated 4.47, with many users commenting on how quickly they could get started and see results. FranklyView, on the other hand, has no ratings for ease of use, and reviews indicate no recent activity, which suggests limited user feedback. Edge: TrustYou.

Which Has Better Features: FranklyView or TrustYou?

TrustYou boasts 29 unique features, including reporting dashboards, alerts, sentiment analysis, multi-property management, in-stay surveys, AI-generated reply automation, and integrations with platforms like TripAdvisor, Google, Booking.com, and more. FranklyView offers no exclusive features beyond basic feedback collection and review boosting. The breadth and depth of TrustYou’s feature set clearly surpass FranklyView’s minimal offerings. Edge: TrustYou.

Which Has Better Customer Support: FranklyView or TrustYou?

TrustYou’s support and onboarding are rated 4.45, with reviewers emphasizing its helpful, responsive team and effective onboarding process. Many users mention TrustYou’s ability to quickly resolve issues and adapt to their needs. FranklyView, with no recent reviews or ratings, provides no data to evaluate support quality, suggesting it may lack the same level of service and responsiveness. Edge: TrustYou.

Which Has More Integrations: FranklyView or TrustYou?

TrustYou integrates with 59 partners, including Oracle Hospitality, Mews, and others, covering major booking engines, PMS, and review platforms. FranklyView only connects with 3 verified partners, including Amadeus, which limits its integration capabilities. The extensive integration options in TrustYou enable seamless data flow across your hotel’s tech stack, making operational management more efficient. Edge: TrustYou.

Which Do Hoteliers Rate Higher: FranklyView or TrustYou?

TrustYou’s overall rating of 4.35/5 is backed by 425 reviews, with recent feedback emphasizing its ease of use, helpful support, and comprehensive insights. Hotels across various segments, from independent to branded and resorts, rate TrustYou highly. FranklyView, with zero reviews and a 0/5 rating, offers no recent feedback, rendering it less reliable for property owners seeking quality ratings. Edge: TrustYou.

How Much Do FranklyView and TrustYou Cost?

FranklyView’s pricing is not publicly available, which may indicate custom quotes or limited adoption, whereas TrustYou charges a base fee of $100 per month. With TrustYou, you get access to a feature-rich platform with transparent pricing, making it easier to evaluate ROI. FranklyView’s unclear pricing makes budget planning difficult and may limit its appeal for larger or more budget-conscious hotels.

What Type of Hotel Should Use FranklyView?

• Hotels that want a simple, straightforward feedback collection system.
• Small properties seeking to boost reviews and encourage guest sharing.
• Hotels focused mainly on increasing online recommendations.
• Teams that prefer minimal setup and easy-to-implement tools.
• Not ideal if you need in-depth analytics, automation, or multi-channel reputation management.
• Not ideal if your hotel operates in multiple regions or seeks extensive integrations.

What Type of Hotel Should Use TrustYou?

• Hotels aiming to manage reviews across multiple platforms and regions.
• Larger properties or chains seeking advanced analytics and benchmarking.
• Teams that want AI-powered sentiment analysis and automated review responses.
• Hotels interested in in-stay surveys, guest satisfaction measurement, and detailed reporting.
• Not ideal if your property is very small and only needs basic review collection.
• Not ideal if you prefer a very low-cost, minimal platform without extensive features.

The Bottom Line for Hotels

TrustYou is a comprehensive, feature-rich platform backed by more recent reviews and a broader user base, making it the preferable choice for most hotels. Its extensive integrations, AI capabilities, and global presence provide a significant advantage over FranklyView, which remains limited in scope and activity. If your hotel values detailed insights, automation, and scalable reputation management, TrustYou is the clear winner.

For properties needing a simple review booster, FranklyView’s minimal approach might suffice, but its lack of recent activity and reviews puts it at a disadvantage. Ultimately, the decision hinges on your hotel’s size, ambition, and need for data-driven insights. If you want a trusted, well-supported solution, TrustYou is the safer, more effective investment.