freetobook HMS vs. Easy Innkeeping (by GraceSoft ):
Which Is Right for You?

The Decision

You’re comparing freetobook HMS by freetobook and Easy Innkeeping by GraceSoft to find the best fit for your hotel operations. Both products aim to simplify reservation management and enhance guest experiences but diverge in features, user feedback, and regional presence. Understanding their strengths and weaknesses will guide you to the solution that supports your property’s growth.

What are the key differences that matter most to your hotel’s current needs and future ambitions?

Is freetobook or GraceSoft Better for Hotels?

freetobook is an established platform with a strong presence in multiple regions, boasting a high customer satisfaction score of 4.86/5 for support and a 4.87/5 ease of use rating. Its core focus is on independent hotels and B&Bs, offering extensive channel management, real-time availability, and a suite of tools tailored for small to medium-sized properties.

GraceSoft, while newer with a limited regional footprint, excels in comprehensive property management, providing integrated features like CRM, night audits, and website development. Its support is rated at 5/5, emphasizing personalized service, but it has a smaller review base with only five recent reviews.

The main divergence: freetobook’s extensive feature set and user confidence are backed by over 113 reviews, mostly recent. GraceSoft’s niche appeal benefits hotels seeking an all-in-one system with robust support but lacks the broad regional and review data of freetobook.

Will your property prioritize regional reach and proven user satisfaction? Or do you need a system with advanced internal management features and dedicated support?

freetobook vs GraceSoft: Which Should Your Hotel Choose?

If your hotel needs straightforward booking and channel management for a small to mid-sized operation, go with freetobook. Its user-friendly interface, high ratings, and extensive integrations make it ideal for B&Bs, inns, and budget hotels focused on increasing direct bookings and streamlining operations.

If your hotel requires a more comprehensive property management system with internal features like CRM, night audits, and website development, choose GraceSoft. Its all-in-one approach suits hotels aiming to consolidate reservations, guest communication, and revenue management within a single platform, especially if personalized support is a priority.

In summary, freetobook is better for properties emphasizing booking efficiency and regional reach, while GraceSoft appeals to hotels seeking internal management depth. Your decision hinges on whether your focus is on reservation flow or overall property operations.

Is freetobook or GraceSoft Easier to Use?

freetobook’s interface scores 4.87/5, praised for its simplicity and ease of onboarding, making staff adoption smooth even for less tech-savvy teams. Users find its tools intuitive, especially the booking engine and channel manager, which are designed for quick learning and daily use.

GraceSoft’s platform scores slightly lower at 4.4/5, with users noting the system is helpful but mentions that aesthetic and usability improvements could be made. Support staff are highly rated for their responsiveness, helping users navigate any complexities.

Edge: freetobook.

Which Has Better Features: freetobook or GraceSoft?

freetobook offers 32 shared features plus 6 unique ones like RevPaR & ADR reports, digital registration, guest app, ancillary revenue tracking, GDPR compliance, and a housekeeping mobile app. These are tailored to small accommodations seeking simplicity with added operational tools.

GraceSoft provides 16 exclusive features, including automated night audit, point of sale, website development, native email marketing, guest CRM, and mobile check-in. Its larger internal feature set is designed for properties wanting an all-in-one internal management system.

The clear edge goes to freetobook for its more targeted, user-friendly feature set, but GraceSoft’s additional internal tools suit hotels that want a more integrated property management environment.

Which Has Better Customer Support: freetobook or GraceSoft?

freetobook boasts a customer support rating of 4.86/5, with reviews highlighting prompt, friendly, and helpful assistance. Users appreciate the personal touch and quick resolutions, which facilitate smoother onboarding and troubleshooting.

GraceSoft scores a perfect 5/5, with reviews emphasizing the team’s courteous, attentive support, especially valuable for users with limited technical experience. The support’s responsiveness is a major factor in user satisfaction.

Edge: GraceSoft, due to its higher support rating and positive customer feedback.

Which Has More Integrations: freetobook or GraceSoft?

freetobook integrates with five verified partners, including major OTAs and payment providers like Stripe, and tools such as RoomPriceGenie and Sweeply. Its channel management capabilities are well-established, allowing real-time updates and synchronization.

GraceSoft currently has zero verified integrations, which may limit connectivity with external tools and OTAs. This can be a disadvantage if your hotel relies heavily on third-party distribution channels.

Edge: freetobook.

Which Do Hoteliers Rate Higher: freetobook or GraceSoft?

freetobook’s reviews, primarily in the last six months, showcase a high likelihood to recommend rate of 99%, supported by a 4.86/5 support rating. Its user base, mainly small bed & breakfasts and budget hotels, appreciates its ease of use and value.

GraceSoft’s limited reviews (only five from the last year) show an 80% likelihood to recommend, with positive comments on customer care but less clarity on overall user satisfaction across segments.

Given the recent review volume and higher ratings, freetobook stands out as the more trusted choice among hoteliers.

Edge: freetobook.

How Much Do freetobook and GraceSoft Cost?

freetobook’s base price is $100 per month, with no freemium or trial options reported, making it a predictable, affordable solution suitable for small properties.

GraceSoft charges $300 per month with a 30-day trial, reflecting its broader internal feature set but at a higher price point. No additional implementation fees or freemium options are listed.

If budget is a concern, freetobook’s lower, straightforward pricing makes it appealing; however, if your property can leverage GraceSoft’s internal management tools, the higher cost might be justified.

What Type of Hotel Should Use freetobook?

• Hotels that primarily need an easy-to-use booking engine and channel management.
• Small boutique inns, B&Bs, or guesthouses focused on increasing direct bookings.
• Properties with limited internal management needs but requiring reliable distribution.
• Teams seeking cost-effective, scalable software with positive reviews.
• Hotels that prioritize simplicity and regional coverage.

Not ideal if your hotel is a large resort or needs extensive internal operations like CRM or POS.

What Type of Hotel Should Use GraceSoft?

• Hotels that want an all-in-one property management system with internal features.
• Inns, motels, or resorts seeking integrated CRM, night audit, and website development.
• Properties aiming for personalized guest experiences through detailed communication tools.
• Hotels that value dedicated support and internal automation.
• Properties in regions where GraceSoft has a stronger presence.

Not ideal if your focus is solely on booking and distribution without internal management needs, or if budget constraints are strict.

freetobook vs GraceSoft: The Bottom Line for Hotels

freetobook offers a straightforward, regional-ready booking and channel management solution with high user satisfaction and a lower price point. Its over 113 recent reviews with a 99% recommendation rate showcase its reliability for small to medium-sized accommodations.

GraceSoft provides a broader internal management suite with top-rated support, perfect for hotels needing comprehensive operational tools. Its limited review volume and regional presence suggest it’s better suited for properties that prioritize internal automation over extensive distribution.

If your priority is proven user confidence, recent positive reviews, and affordability, choose freetobook. For hotels seeking internal management depth and personalized support, GraceSoft may be the better fit.

In conclusion, your choice should depend on whether your hotel needs a simple, effective booking system with strong regional support (freetobook) or a more comprehensive property management system with dedicated support (GraceSoft). Given the higher review volume, recent feedback, and overall ratings, freetobook is the safer, more proven option for most small to midsized hotels.