Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone enquiries . Whilst Messenger – provides the ultimate ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone enquiries . Whilst Messenger – provides the ultimate in customer service in keeping the guest informed at all points of the booking process from start to finish – and also with pre-populated templates for the majority of questions we receive allows for instant response. One way we use messenger is that when we are ready for incoming guests – although we state Check In From 4pm - on all our prior messaging and website - when we are ready – we ping to daily arrivals – Your Room is now ready for Check In as and when we can. Lots of guests really appreciate ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone enquiries . Whilst Messenger – provides the ultimate in customer service in keeping the guest informed at all points of the booking process from start to finish – and also with pre-populated templates for the majority of questions we receive allows for instant response. One way we use messenger is that when we are ready for incoming guests – although we state Check In From 4pm - on all our prior messaging and website - when we are ready – we ping to daily arrivals – Your Room is now ready for Check In as and when we can. Lots of guests really appreciate that including the AA Inspector. Messenger again allows you to bring your business to a much higher level of customer service. Wish we had joined up with FTB earlier. Whilst all the team at FTB are professional & friendly - and they create a very personal environment when interacting - you feel as if part of a family ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking ...

Management

3 months ago

Verified

... we have started using in free version quickly we improve our direct reservations. Then we have some Plus like Icals #PCI #messaging (I love it using Bloom as Beta tester, I love it too ! #easy ...

Owner

3 months ago

Verified

... An easy to use system. Has all the features you need. Embedded into my website giving me full control of bookings. Also links well with OTAs. Questions are answered quickly from the team. ...

Owner

3 months ago

Verified

... Easy to use booking software. ...

Owner

3 months ago

Verified

... The team are always thinking of ways to improve FreetoBook and give clear videos on how to implement any changes. ...

Owner

3 months ago

Verified

... Easy to use booking software. ...

Owner

3 months ago

Verified

... An easy to use system. Has all the features you need. Embedded into my website giving me full control of bookings. Also links well with OTAs. Questions are answered quickly from the team. ...

Director

6 months ago

Verified

... Fantastic customer support and second to none value for money PMS - simple to use :-) ...

Owner of The Rocks B&B

1 months ago

Verified

... It’s an overall great, easy to use system but above all the customer service is truly outstanding and are only a phone all away.Pleasant, patient and Kind regards, Noel and Cathy The Rocks Bed and ...

Director

5 months ago

Verified

... Great customer service, Never risk overbooking, on our side helping us secure non commissionable bookings. Phone them first with your questions before you contact any one else. The knowlagable team ...

Director

5 months ago

Verified

... Health check. I would find an expert going through how we are set up very benaficial. This could be chargeable as we could be loosing out. ...

Director

5 months ago

Verified

... Health check. I would find an expert going through how we are set up very benaficial. This could be chargeable as we could be loosing out. ...

Owner

5 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Owner

5 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Owner

5 months ago

Verified

... Ease of integration of the various channels. -Messaging service automating messages to guests before their arrival and during and after their stay. ...

Owner

5 months ago

Verified

... Excellent Company ...

Owner

5 months ago

Verified

... You can contact this company and they will always answer the phone or ring you back. Excellent customer service and staff. l would highly recommend this company ...

Owner

5 months ago

Verified

... You can contact this company and they will always answer the phone or ring you back. Excellent customer service and staff. l would highly recommend this company ...

Partner

5 months ago

Verified

... I am a little old and it is me that needs to be improved to use modern tech, to start with to carry my mobile around (I leave it in my bag where there is no signal. If an SMS doesn't get received in three days it is lost forever and deleted from the sends system, missed doctors and hospital appointments because they assume it is glued to me). I guess one day I may even start to use the new diary view, currently use to the old portrait view I'm afraid just what I am use to. I like the way the system is designed with feedback ...

Manager

26 days ago

Verified

... We've been working with FreeToBook for 9 years now, and our experience has been fantastic from the very beginning. As a family business ourselves, managing Mathraki Resort in Corfu, Greece with our ...

Manager

26 days ago

Verified

... We've been working with FreeToBook for 9 years now, and our experience has been fantastic from the very beginning. As a family business ourselves, managing Mathraki Resort in Corfu, Greece with our 30 units, we appreciate their dedication to constantly improving their services. Their team is always ready to assist ...

Owner

5 months ago

Verified

... The ease of use of the system, the Diary makes bookings so much better. The communication with help from the help desk. ...

Owner

26 days ago

Verified

... I can trust and rely on this system to block rooms across the board when a booking comes in. The integrated payment system makes life so much easier and makes more time for you to do other things. Very helpful ...

Owner

26 days ago

Verified

... I can trust and rely on this system to block rooms across the board when a booking comes in. The integrated payment system makes life so much easier and makes more time for you to do other things. Very helpful when you have a question or a problem there is always response ...

General Manager

4 months ago

Verified

... Easy to use, Comprehensive and Professional Property Management System ...

General Manager

4 months ago

Verified

... Right from the outset Free to Book is easy to set up and use. It is a versatile, dependable system with many personalised features that support both business and the guest. Excellent communication ...

General Manager

4 months ago

Verified

... Improve room adaptability to maximise occupancy in the shoulder seasons by enabling different room types to be easily reconfigured or linked together so the business can respond to seasonal demands. ...

General Manager

4 months ago

Verified

... Easy to use, Comprehensive and Professional Property Management System ...

General Manager

4 months ago

Verified

... Right from the outset Free to Book is easy to set up and use. It is a versatile, dependable system with many personalised features that support both business and the guest. Excellent communication features, plus a superb Reporting Suite that covers housekeeping, occupancy and revenue, all of which streamline business management. The System is regularly upgraded with new techno ...

Owner

4 months ago

Verified

... Literally someone is on hand to help, a great service and they are always thinking of new and innovative ways to improve things for us. ...

owner

4 months ago

Verified

... The software works for us and enables us to run an efficient bed and breakfast as well as our restaurant. we have been to a few seminars run by freetobook in the past which are very informative and ...

owner

4 months ago

Verified

... Working with google has helped a lot, and provided us with a lot of information and exposure ... So more of this ...

owner

4 months ago

Verified

... Working with google has helped a lot, and provided us with a lot of information and exposure ... So more of this ...

owner

4 months ago

Verified

... The software works for us and enables us to run an efficient bed and breakfast as well as our restaurant. we have been to a few seminars run by freetobook in the past which are very informative and ...

owner

4 months ago

Verified

... The software works for us and enables us to run an efficient bed and breakfast as well as our restaurant. we have been to a few seminars run by freetobook in the past which are very informative and they are constantly seeking to improve. You know that if you ask a question it will be answered ...

Owner

4 months ago

Verified

... We miss the really multi language function and a possibility to add mandatory costs per stay. Maybe one day it comes with new widgets to implement on the homepage. ...

Director

4 months ago

Verified

... Functionality. Ease of use. Support. It really is a very comprehensive system which makes it so easy to manage bookings and communication with customers. It is also very helpful with marketing the ...

Director

4 months ago

Verified

... Cannot fault the service from Freetobook. The functionality is excellent and they are always looking to improve the service using the latest technology. The service support is also exceptional, quick ...

Director

4 months ago

Verified

... Cannot fault the service from Freetobook. The functionality is excellent and they are always looking to improve the service using the latest technology. The service support is also exceptional, quick ...

Director

4 months ago

Verified

... Cannot fault the service from Freetobook. The functionality is excellent and they are always looking to improve the service using the latest technology. The service support is also exceptional, quick ...

Director

4 months ago

Verified

... Cannot fault the service from Freetobook. The functionality is excellent and they are always looking to improve the service using the latest technology. The service support is also exceptional, quick ...

Owner

4 months ago

Verified

... We have been with Freetobook for over 10 years.The decision to use them remains the same, The documentation, FAQ and training videos clearly describe the features available. The helpdesk is there for ...

Owner

4 months ago

Verified

... We have been with Freetobook for over 10 years.The decision to use them remains the same, The documentation, FAQ and training videos clearly describe the features available. The helpdesk is there for ...

Owner

4 months ago

Verified

... We have been with Freetobook for over 10 years.The decision to use them remains the same, The documentation, FAQ and training videos clearly describe the features available. The helpdesk is there for ...

Owner

4 months ago

Verified

... Quick and easy to get going. ...

Owner

4 months ago

Verified

... We have been with Freetobook for over 10 years.The decision to use them remains the same, The documentation, FAQ and training videos clearly describe the features available. The helpdesk is there for ...

Owner

4 months ago

Verified

... We have been with Freetobook for over 10 years.The decision to use them remains the same, The documentation, FAQ and training videos clearly describe the features available. The helpdesk is there for when you get really ...

Director

3 months ago

Verified

... First class product and service! ...

Director

3 months ago

Verified

... We've been working with FreeToBook for more than 10 years at Beausoleil in Bonnievale, South Africa, managing our 6 units. FreeToBook is user-friendly, reliable, and a game-changer for any hotelier. Thank you to every Free to book team player for the technology and of course a special ...

Director

3 months ago

Verified

... We've been working with FreeToBook for more than 10 years at Beausoleil in Bonnievale, South Africa, managing our 6 units. FreeToBook is user-friendly, reliable, and a game-changer for any hotelier. ...

Director

3 months ago

Verified

... We've been working with FreeToBook for more than 10 years at Beausoleil in Bonnievale, South Africa, managing our 6 units. FreeToBook is user-friendly, reliable, and a game-changer for any hotelier. Thank you to every Free to book team player for the technology ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated information flow ensuring all reservations run smooth. Now that reviews are less popular as every one is asked to review every experience every day most opt to review none, the development of reputation suite again allows professional communication with past guests automatically even follow up communication seeking additional ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated information flow ensuring all reservations run smooth. Now that reviews are less popular as every one is asked to review every experience every day most opt to review none, the development of reputation suite again allows professional communication with past guests automatically even follow ...

Owner

3 months ago

Verified

... Highly professional, nothing is ever to much trouble and are available over the phone. ...

Owner

3 months ago

Verified

... We have used Freetobook for 11 years, they have made running our business a great deal easier. Not only is there superb software robust but they are always available to help during office hours. They could not be more ...

Owner

3 months ago

Verified

... Highly professional, nothing is ever to much trouble and are available over the phone. ...

Owner

3 months ago

Verified

... We have used Freetobook for 11 years, they have made running our business a great deal easier. Not only is there superb software robust but they are always available to help during office hours. They ...

Owner

3 months ago

Verified

... Highly professional, nothing is ever to much trouble and are available over the phone. ...

Owner

3 months ago

Verified

... To be honest I am not sure because unlike many other companies, they encourage this question and take action to improve whenever possible. But make sure improvements are robust, tried and tested ...

Managing Member

3 months ago

Verified

... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low monthly fee and allows for multiple channels all for one low monthly fee after an initial setup fee. You can add channels like ...

Managing Member

3 months ago

Verified

... 1. Some quirks around 2 diary views for reservations can be confusing. 2. Also, some settings are scattered in too many areas like room configurations and room photos. 3. To change some settings it is required to reach out to support like changing room type of a unit or chaning the room type itself. It is done to safeguard ...

Owner/Manager

3 months ago

Verified

... Happy customer ...

Owner/Manager

3 months ago

Verified

... They are always open to suggestions which they develop and implement if viable. All my previous suggestions have been actioned or better solutions suggested. The help desk is not manned over the ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly, speedy ...

owner

3 months ago

Verified

... Should drain more customers. The problem is the almost "monopole" of Booking.com. Which leads to excessive commissions. Small hotels and resorts are suffering of this, because they do not have ...

owner

3 months ago

Verified

... Should drain more customers. The problem is the almost "monopole" of Booking.com. Which leads to excessive commissions. Small hotels and resorts are suffering of this, because they do not have ...

owner

3 months ago

Verified

... Should drain more customers. The problem is the almost "monopole" of Booking.com. Which leads to excessive commissions. Small hotels and resorts are suffering of this, because they do not have alternatives to find customers. Internet ...

owner

3 months ago

Verified

... Should drain more customers. The problem is the almost "monopole" of Booking.com. Which leads to excessive commissions. Small hotels and resorts are suffering of this, because they do not have ...

owner

3 months ago

Verified

... I have been with Freetobook for over 10 years. I would not consider anyone else as my channel reservations manager. Their webinars and help section makes easy understanding of most problems, but what I like best is picking ...

owner

3 months ago

Verified

... I have been with Freetobook for over 10 years. I would not consider anyone else as my channel reservations manager. Their webinars and help section makes easy understanding of most problems, but what I like best is picking ...

Owner

3 months ago

Verified

... I was disappointed that the email function was discontinued however we have made a work around this problem so not too much of a hassle ...

Owner

3 months ago

Verified

... I was disappointed that the email function was discontinued however we have made a work around this problem so not too much of a hassle ...

Owner

3 months ago

Verified

... They provide a very professional and comprehensive system but are still always finding new ways to make our business better and our lives easier. They retain their staff so when you contact them it ...

Owner

3 months ago

Verified

... They provide a very professional and comprehensive system but are still always finding new ways to make our business better and our lives easier. They retain their staff so when you contact them it ...

co-owner

3 months ago

Verified

... Easiness. Simplicity is king and makes it doable for small business as us. Remember to stay local - keep easy contact - a phone number is important to customer at your level. ...

co-owner

3 months ago

Verified

... When we have an issue or suggestion, I could like that your answer would say "ahhh lets look into that". Mostly it is "that is not possible" We sometimes need a help to redefine ie. a link so our ...

co-owner

3 months ago

Verified

... When we have an issue or suggestion, I could like that your answer would say "ahhh lets look into that". Mostly it is "that is not possible" We sometimes need a help to redefine ie. a link so our ...

co-owner

3 months ago

Verified

... When we have an issue or suggestion, I could like that your answer would say "ahhh lets look into that". Mostly it is "that is not possible" We sometimes need a help to redefine ie. a link so our ...

co-owner

3 months ago

Verified

... When we have an issue or suggestion, I could like that your answer would say "ahhh lets look into that". Mostly it is "that is not possible" We sometimes need a help to redefine ie. a link so our ...

Owner / Manager

1 months ago

Verified

... It is difficult to fault these guys with this great service. The help desk has been quick and personable on the odd occasion they were required. ...

Owner B&B

1 months ago

Verified

... Excellent online booking software for the independent accommodation sector ...

Admin

28 days ago

Verified

... Helpful, patient and friendly real customer support. ...

Proprietor

25 days ago

Verified

... Excellent product, great customer service ...

Owner

24 days ago

Verified

... The system is simple to use, has great add-ons to improve efficiency (you only pay for those you wish to add-on for your business), and the customer service team are super-helpful. No long queueing ...

Owner

24 days ago

Verified

... The system is simple to use, has great add-ons to improve efficiency (you only pay for those you wish to add-on for your business), and the customer service team are super-helpful. No long queueing systems to wait for assistance, and the team are all really knowledgeable about the system and are able to resolve complex ...

Owner

24 days ago

Verified

... The system is simple to use, has great add-ons to improve efficiency (you only pay for those you wish to add-on for your business), and the customer service team are super-helpful. No long queueing ...

Premises Manager

22 days ago

Verified

... We toked freetobook over from the previous owners and we felt very supported during this time. The most we like the connection to Stripe which enables us to get our money safe. ...

Owner

9 days ago

Verified

... Instant reply on help desk, frequent webinar to keep me updated, easy system to use, extremely versatile, lovely friendly people. ...

Owner

9 days ago

Verified

... Instant reply on help desk, frequent webinar to keep me updated, easy system to use, extremely versatile, lovely friendly people. ...

Owner

3 days ago

Verified

... I honestly can't think of anything at this time, but we have asked about things in the past via their website and they have always been very helpful and professional. ...

Manager

3 days ago

Verified

... We often get other channel and software managers contact us to change to them however we have been with freetobook for over 3 years now and we are really happy with the system they have in place. ...

Manager

3 days ago

Verified

... We often get other channel and software managers contact us to change to them however we have been with freetobook for over 3 years now and we are really happy with the system they have in place. ...

Owner

3 days ago

Verified

... Easy to use, and if you contact the team they deal with the questions, unlike other companies who have to pass you around from department to department, and you still don't get the help you need. ...

Owner

3 days ago

Verified

... Easy to use, and if you contact the team they deal with the questions, unlike other companies who have to pass you around from department to department, and you still don't get the help you need. ...

Owner

3 days ago

Verified

... Easy to use, and if you contact the team they deal with the questions, unlike other companies who have to pass you around from department to department, and you still don't get the help you need. ...

Owner

3 days ago

Verified

... Easy to use, and if you contact the team they deal with the questions, unlike other companies who have to pass you around from department to department, and you still don't get the help you need. ...

Co-owner

3 days ago

Verified

... The excellent customer service, the staff are very responsive with very helpful advice and support. The reports are easy to put together and download. ...

Owner

3 days ago

Verified

... Simple, effective, British, friendly ...

Owner

3 days ago

Verified

... UK owned and based team who you can actually talk to! Simple with great functionality at a sensible cost, everything you need to run your rooms efficiently. ...

Owner

3 days ago

Verified

... UK owned and based team who you can actually talk to! Simple with great functionality at a sensible cost, everything you need to run your rooms efficiently. ...

Manager

3 days ago

Verified

... Quick response times, professionally, helpful and uplifting in a world full of complexity and challenge. Thank you always for your time and effort. ...

Owner

3 days ago

Verified

... The ease of use and the fact that there are plenty of videos and ways to contact Freetobook if you need advice on how to use the system.Freetobook can be as simple or as complex as you wish. I use it ...

Owner

3 days ago

Verified

... The ease of use and the fact that there are plenty of videos and ways to contact Freetobook if you need advice on how to use the system.Freetobook can be as simple or as complex as you wish. I use it ...

Owner manager

3 days ago

Verified

... User friendly, easy to operate, help is available in 24 hrs, team is great, google connections are very good. ...

Owner manager

3 days ago

Verified

... User friendly, easy to operate, help is available in 24 hrs, team is great, google connections are very good. ...

Owner

3 days ago

Verified

... How the updating of passwords for the PCI compliance facility is actioned. I assume this is driven by time related protocols, but the account is then locked, and I need to get it unlocked before I ...

Owner

3 days ago

Verified

... How the updating of passwords for the PCI compliance facility is actioned. I assume this is driven by time related protocols, but the account is then locked, and I need to get it unlocked before I ...

Joint owner

3 days ago

Verified

... We really love everything about managing our B&B and holiday cottages with Freetobook. It's easy to use; staff answer the phone and help; it has loads of functions but can operate without if you ...

Owner/Manager

3 days ago

Verified

... Evolving, Trustworthy and Value for money ...

Owner/Manager

3 days ago

Verified

... Freetobook are continuously evolving, over the past 5 years they have been an integral part of helping me grow my business. They are there if you have any issues and they are there to point you in ...

Owner/Manager

3 days ago

Verified

... Freetobook are continuously evolving, over the past 5 years they have been an integral part of helping me grow my business. They are there if you have any issues and they are there to point you in the right direction when the bigger companies lie. I have stayed loyal ...

Owner/Manager

3 days ago

Verified

... I have to date been happy with the customer service, client interaction, any all the new advancements that have occurred over the years. I hope they continue on the same path. ...

Owner

3 days ago

Verified

... I love how easy it is to manage my hotel units and bookings, take payments, and communicate with guests, as well as have the ability to manage all sales channels, in one place, at an affordable ...

Owner / Manager

3 days ago

Verified

... Perfect for our hotel. Everything is OK so far and we are very happy with ftb! ...

CEO

3 days ago

Verified

... Easy to use, complete functionality set, high availability with no service disruptions in more than 7 years of usage.Low run cost for high added value services ...

Co-Owner

3 days ago

Verified

... Fantastic, friendly customer support. ...

Co-Owner

3 days ago

Verified

... -UK telephone support, which is always understandable. -The system is broken down into sections, so that I am only paying for what I am using. - Being able to add the OTA commissions onto OTA ...

Nakhil Inn hotel. Nuweiba . Sinai . Egypt

3 days ago

Verified

... Easy to use the hotel reservations software and Flexibility in availability . Wonderful accurate chart with rooms details and photos. ...

Nakhil Inn hotel. Nuweiba . Sinai . Egypt

3 days ago

Verified

... Amazing freetobook software ...

Guesthouse Hof

3 days ago

Verified

... Easy to use. Very friendly settings and very good and quick services if needed. Good collaboration and connection with channels ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone enquiries . Whilst Messenger – provides the ultimate in customer service in keeping the guest informed at all points of the booking process from start to finish – and also with pre-populated templates for the majority of questions we receive allows for instant response. One way we use messenger is that when we are ready for incoming guests – although we state Check In From 4pm - on all our prior messaging and website - when we are ready – we ping to daily ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone enquiries . Whilst Messenger ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone enquiries . Whilst Messenger – provides the ultimate in customer service in keeping the guest informed at all points of the booking process from start to finish – and also with pre ...

Management

3 months ago

Verified

... Using Freetobook since 6 years, so happy ...

Owner

3 months ago

Verified

... The team are always thinking of ways to improve FreetoBook and give clear videos on how to implement any changes. ...

Owner

3 months ago

Verified

... The team are always thinking of ways to improve FreetoBook and give clear videos on how to implement any changes. ...

Director

6 months ago

Verified

... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the uptime is almost 100% and we have been using freetobook for over ten years. Great value for money, the PMS is essentially free with paid add ons optional. The online diary links seamlessly to guest messaging and channel manager functions. We have taken advantage of the various payment providers integrated, stripe and also our own merchant account has been connected seamlessly. Customer support is great with one to one help making sure we have got the most out of their PMS from a knowledgeable support team. Reporting ...

owner

6 months ago

Verified

... It is a fantastic company where you can still easily speak to someone. Has all the information you need under one roof. Easy to block rooms and do multiple changes. ...

Owner

5 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Owner

5 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Owner

5 months ago

Verified

... Ease of integration of the various channels. -Messaging service automating messages to guests before their arrival and during and after their stay. ...

Owner

5 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Manager

1 months ago

Verified

... Simple reliable booking software ...

Owner

5 months ago

Verified

... Cloud / web based, so easy to use on most devices. Support is always timely, whether by phone, helpdesk or even on Facebook out of hours. Great integration into websites and OTAs. Ability to screen ...

Owner

5 months ago

Verified

... Cloud / web based, so easy to use on most devices. Support is always timely, whether by phone, helpdesk or even on Facebook out of hours. Great integration into websites and OTAs. Ability to screen and collect ...

Owner

5 months ago

Verified

... First class functionality and support with continual development ...

Owner

5 months ago

Verified

... Ability to customise reports more. Mail list. Better functionality of the app. I like the just checking in message but would like the ability to re-word. More control over digital registration. These ...

Owner

26 days ago

Verified

... I can trust and rely on this system to block rooms across the board when a booking comes in. The integrated payment system makes life so much easier and makes more time for you to do other things. ...

Owner

26 days ago

Verified

... I can trust and rely on this system to block rooms across the board when a booking comes in. The integrated payment system makes life so much easier and makes more time for you to do other things. ...

B&B proprietor

5 months ago

Verified

... It’s perfect for my 9 bedroom B&B, guests can book online, all messages get automatically sent out and I can personalise every ...

B&B proprietor

5 months ago

Verified

... Maybe in the future guests could amend their reservations by logging into their booking. Guests sometimes want to change dates or cancel and if they could do that themselves that would save time my ...

General Manager

4 months ago

Verified

... Right from the outset Free to Book is easy to set up and use. It is a versatile, dependable system with many personalised features that support both business and the guest. Excellent communication ...

Owner/Director

26 days ago

Verified

... It makes my life easy, freetobook has a great and easy to use UI that simplifies and streamlines my time spent dealing with bookings. The new innovations such as Guest Appy, just go the extra mile to ...

Owner/Director

26 days ago

Verified

... It makes my life easy, freetobook has a great and easy to use UI that simplifies and streamlines my time spent dealing with bookings. The new innovations such as Guest Appy, just go the extra mile to ...

Owner/Director

26 days ago

Verified

... It makes my life easy, freetobook has a great and easy to use UI that simplifies and streamlines my time spent dealing with bookings. The new innovations such as Guest Appy, just go the extra mile to ...

Owner

4 months ago

Verified

... Literally someone is on hand to help, a great service and they are always thinking of new and innovative ways to improve things for us. ...

Owner

4 months ago

Verified

... Simplify sending template emails to guestsAccommodate automatic price increase for additional guests/cabin (Can go back to modify reservation cost for additional people, or manually change cost, but ...

Owner

4 months ago

Verified

... Easy to use with Clear, attractive graphics. Easy to input reservations/modifications, setting up pricing for multiple units is also quick and easy. Cleaning lists for Housekeeping are easy to access ...

Owner

4 months ago

Verified

... EASY to USE, EFFICIENT Channel Manager. ...

Owner

4 months ago

Verified

... Simplify sending template emails to guestsAccommodate automatic price increase for additional guests/cabin (Can go back to modify reservation cost for additional people, or manually change cost, but ...

Owner

3 months ago

Verified

... Been with Freetobook for about a decade. They provide everything we need, don't charge the earth for it and have a phenomenal support team (have experience of many others and believe me the one thing that sets a product apart is when you need help and someone actually gives it. Product does have optional extras that you can choose to add on - if you are a micro-business, then most aren't strictly necessary, but even for mall guys like ourselves, they do save time and are excellent value for money (messaging ...

Director

3 months ago

Verified

... We've been working with FreeToBook for more than 10 years at Beausoleil in Bonnievale, South Africa, managing our 6 units. FreeToBook is user-friendly, reliable, and a game-changer for any hotelier. Thank you to every Free to book team player for the technology ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated information flow ensuring all reservations run smooth. Now that reviews are less popular as every one is asked to review every experience every day most opt to review none, the development of reputation suite again allows professional communication with past guests automatically even follow up communication seeking additional reviews if the first was good. I am truly amazed that we can avail of all the add on modules and room price genie and access to all this technology for around £15 a week, ensuring, managed availability, an electronic diary, many reports, professionalism in guest communication, efficient time management through automation of communication, maximising revenue through continual marketplace ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated information flow ensuring all reservations run smooth. Now that reviews are less popular as every one is asked to review every experience every day most opt to review none, the development of reputation suite again allows professional communication with past guests automatically even follow up communication seeking additional reviews if the first was good. I am truly amazed that we can avail of all the add on modules and room price genie and access to all this technology ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated information flow ensuring all reservations run smooth. Now that reviews are less popular as every one is asked to review every experience every day most opt to review none, the development of reputation suite again allows professional communication with past guests automatic ...

Owner

3 months ago

Verified

... Avoids double bookings by consolidating OTA and direct bookings under one roof. Reasonably priced chargeable add ons including customer billing. Quick response to tech issues. ...

Owner

3 months ago

Verified

... We have used Freetobook for 11 years, they have made running our business a great deal easier. Not only is there superb software robust but they are always available to help during office hours. They ...

Owner

3 months ago

Verified

... To be honest I am not sure because unlike many other companies, they encourage this question and take action to improve whenever possible. But make sure improvements are robust, tried and tested ...

Managing Member

3 months ago

Verified

... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low monthly fee and allows for multiple channels all for one low monthly fee after an initial setup fee. You can add channels like Booking.com, Expedia, Agoda, Air bnb, Hostel world among others. You can set availability overall or individually for each channel. You can also add a surcharge for OTA channels so you don't loose out money on their commissions. Guest communication is streamlined as well with the reputation suite package. You can reach out to and respond to guests from all channels. You can also setup automated and templated ...

Managing Member

3 months ago

Verified

... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low monthly fee and allows for multiple channels all for one low monthly fee after an initial setup fee. You can add channels like Booking.com, Expedia, Agoda, Air bnb, Hostel world among others. You can set availability overall or individually for each channel. You can also add a surcharge for OTA channels so you don't loose out money on their commissions. Guest communication is streamlined as well with the reputation suite package. You can reach out to and respond to guests from all channels. You can also setup automated and templated ...

Managing Member

3 months ago

Verified

... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low monthly fee and allows for multiple channels all for one low monthly fee after an initial set ...

Managing Member

3 months ago

Verified

... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low monthly fee and allows for multiple channels all for one low monthly fee after an initial setup fee. You can add channels like Booking.com, Expedia, Agoda, Air bnb, Hostel world among others. You can set availability overall or individually for each channel. You can also add a surcharge for OTA channels so you don't loose out money on their commissions. Guest communication is streamlined as well with the reputation suite package. You can reach out to and respond to guests from all channels. You can also setup automated ...

Owner/Manager

3 months ago

Verified

... They are always open to suggestions which they develop and implement if viable. All my previous suggestions have been actioned or better solutions suggested. The help desk is not manned over the ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions ...

Director

3 months ago

Verified

... It's great as it is but if I was being picky after 7 years using freetobook I'd like. Link to more OTA platforms in the channel manager rather than icalls Extra automated communication options to add ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer sup ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions ...

Director

3 months ago

Verified

... It's great as it is but if I was being picky after 7 years using freetobook I'd like: *Link to more OTA platforms in the channel manager rather than icals. *Extra automated communication options to ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer sup ...

owner

3 months ago

Verified

... Nothing. They are on the ball and keep well ahead with technology and software to simplify and optimize my business life. ...

Owner

3 months ago

Verified

... It is simple to use and we use it daily to keep all our bookings and payments in one place. ...

Owner

3 months ago

Verified

... They provide a very professional and comprehensive system but are still always finding new ways to make our business better and our lives easier. They retain their staff so when you contact them it ...

Owner

3 months ago

Verified

... They provide a very professional and comprehensive system but are still always finding new ways to make our business better and our lives easier. They retain their staff so when you contact them it ...

Owner B&B

1 months ago

Verified

... Excellent service over the last 10 years. Independent business supporting the independent accommodation sector. Dynamic evolving systems allow you to opt in and out of full channel manager alongside ...

Proprietor

25 days ago

Verified

... Always trying to be ahead of the curve, trying new things all the time and keeping us up to date with what is coming and what will help - loads of webinars. The system is a great channel manager, ...

Proprietor

25 days ago

Verified

... Always trying to be ahead of the curve, trying new things all the time and keeping us up to date with what is coming and what will help - loads of webinars. The system is a great channel manager, fantastic customer support. Their Hotel Management Software allows easy access to detailed reports. Its easy to offer special rates in a range of formats. Lots of integration options. I had a good PMS before but this one really does make it better and much better value. I particularly like the fact that I can offer a range of rates and discount codes. The reports are very useful and the way that things adapt all the time is so helpful. The company doesn't stand still. I love the way that we are listed on google hotels and that freetobook has its own link with google that gets free rankings as well as the paid option. Its really effective and very helpful for small businesses. I was onboarded really effectively, I thought it was going to be really difficult but actually had a dedicated area manager who moved the information from my previous system onto Freetobook. Training is readily available, literally ...

Proprietor

25 days ago

Verified

... Always trying to be ahead of the curve, trying new things all the time and keeping us up to date with what is coming and what will help - loads of webinars. The system is a great channel manager, fantastic customer support. Their Hotel Management Software allows easy access to detailed reports. Its easy to offer special rates in a range of formats. Lots of integration options. I had a good PMS before but this one really does make it better and much better value. I particularly like the fact that I can offer a range of rates and discount codes. The reports are very useful and the way that things adapt all the time is so helpful. The company doesn't stand still. I love the way that we are listed on google hotels and that freetobook has its own link with google that gets free rankings as well as the paid option. Its really effective and very helpful for small businesses. I was onboarded really effectively, I thought it was going to be really difficult but actually had a dedicated area manager who moved the information from my previous system onto Freetobook. Training is readily available, literally quick videos around the system and if that doesn't work. The helpdesk always reply quickly with good advice useful links or videos. You can also make your own suggestions. I have been using the new app for customer service - I never know how the customer receives it but it definitely works well for customer communication and the messages feature is great for keeping all information linked to a booking. Our direct bookings has dramatically increased since we went with freetobook and the controls over pricing ...

Owner

9 days ago

Verified

... Instant reply on help desk, frequent webinar to keep me updated, easy system to use, extremely versatile, lovely friendly people. ...

Owner

3 days ago

Verified

... Customer service team is absolutely brilliant. Never held in a queue and all staff friendly, helpful and knowledgeable. The system is easy to use and manage and has eliminated paper diary. Provides a ...

Owner

3 days ago

Verified

... I would like functions like such as single occupancy rates to automatically transfer to all channels rather than have to call in to the office. ...

Owner

3 days ago

Verified

... UK owned and based team who you can actually talk to! Simple with great functionality at a sensible cost, everything you need to run your rooms efficiently. ...

Manager

3 days ago

Verified

... I like the flexibility of the software, i.e. the fact that you can get a free direct booking platform or you can choos to add useful functions based on your needs. I also appreciate the interface, it is intuitive and easy to use. Furthermore, I think the booking website the customers use to make their direct bookings looks impressive and is easy and intuitive to use for them. I also like the integration with Stripe, allowing me to garther payment ...

Owner

3 days ago

Verified

... Everyone uses a system differently, many what their booking system to do everything for them. Personally I want control of my diary and my pricing so that I can manipulate it to the best of my ...

Co-Owner

3 days ago

Verified

... I understand that booking beat is no longer available for android, I found this useful for a quick reference. When a Booking comes in for more than 1 room, it would be better to see each rooms value ...

Nakhil Inn hotel. Nuweiba . Sinai . Egypt

3 days ago

Verified

... Amazing freetobook software ...

Nakhil Inn hotel. Nuweiba . Sinai . Egypt

3 days ago

Verified

... To let our guests able to cancel themselves. That will make it more easy instead of sending us messages . And we cancel for them. Also most guests don't know zip codes . Better to cancel it during ...

Nakhil Inn hotel. Nuweiba . Sinai . Egypt

3 days ago

Verified

... To let our guests able to cancel themselves. That will make it more easy instead of sending us messages . And we cancel for them. Also most guests don't know zip codes . Better to cancel it during ...

Management

3 months ago

Verified

... we have started using in free version quickly we improve our direct reservations. Then we have some Plus like Icals #PCI #messaging (I love it using Bloom as Beta tester, I love it too ! #easy ...

Management

3 months ago

Verified

... we have started using in free version quickly we improve our direct reservations. Then we have some Plus like Icals #PCI #messaging (I love it using Bloom as Beta tester, I love it too ! #easy ...

Management

3 months ago

Verified

... we have started using in free version quickly we improve our direct reservations. Then we have some Plus like Icals #PCI #messaging (I love it using Bloom as Beta tester, I love it too ! #easy ...

Owner

3 months ago

Verified

... An easy to use system. Has all the features you need. Embedded into my website giving me full control of bookings. Also links well with OTAs. Questions are answered quickly from the team. ...

Director

6 months ago

Verified

... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the uptime is almost 100% and we have been using freetobook for over ten years. Great value for money, the PMS is essentially free with paid add ons optional. The online ...

Director

6 months ago

Verified

... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the uptime is almost 100% and we have been using freetobook for over ten years. Great value for money, the PMS is essentially free with paid add ons optional. The online diary links seamlessly to guest messaging and channel manager functions. We have taken advantage of the various payment ...

Director

6 months ago

Verified

... I would like to be able to message other users, members of staff. I have been told channel manager advanced functions are coming soon so I should be able to close out Google Hotel Ads. ...

Director

6 months ago

Verified

... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the uptime is almost 100% and we have been using freetobook for over ten years. Great value for money, the PMS is essentially free with paid add ons optional. The online diary links seamlessly to guest messaging and channel manager functions. We have taken advantage of the various payment providers integrated, stripe ...

Accounts Manager

1 months ago

Verified

... Messaging service. The automated messages are great and easy to use, but the normal messaging system between site and customer looks and feels very basic. ...

Owner

1 months ago

Verified

... Simple to use system with excellent features and add-ons that allow the system to be tailored to a property's individual requirements. Add to that the system in it's basic form is absolutely free ...

Guesthouse Owner

1 months ago

Verified

... Easy visual interface. Good range of "bolt ons" allowing a great deal of flexibility in how the product is used. We have especially valued the addition of dynamic pricing via Room Price Genie which ...

Owner

5 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Owner

5 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Manager

1 months ago

Verified

... It is so easy to use and the link to payments is faultless. I am not tech savvy and I have never had any difficulty with this software. Well designed and good support for a free booking service. ...

Manager

1 months ago

Verified

... It is so easy to use and the link to payments is faultless. I am not tech savvy and I have never had any difficulty with this software. Well designed and good support for a free booking service. ...

Manager

1 months ago

Verified

... It is so easy to use and the link to payments is faultless. I am not tech savvy and I have never had any difficulty with this software. Well designed and good support for a free booking service. ...

Partner

5 months ago

Verified

... Website and booking system are independent, decoupled. Can manage your own website without any booking system/payment knowledge. The bookings system is very easy to set up and very easy to maintain and they are quick to answer questions if you need help, all my questions have been answered in less than sixty minutes. The bookings system has many payable ...

Partner

5 months ago

Verified

... Website and booking system are independent, decoupled. Can manage your own website without any booking system/payment knowledge. The bookings system is very easy to set up and very easy to maintain and they are quick to answer questions if you need help, all my questions have been answered in less than sixty minutes. The bookings system has many ...

Owner

5 months ago

Verified

... I would like to be able to use Atoa as I have found a lot of people just want to pay direct. ...

Owner

5 months ago

Verified

... The ease of use of the system, the Diary makes bookings so much better. The communication with help from the help desk. ...

Owner

26 days ago

Verified

... I can trust and rely on this system to block rooms across the board when a booking comes in. The integrated payment system makes life so much easier and makes more time for you to do other things. ...

Owner

4 months ago

Verified

... The opportunity of making certain booking schemes bespoke adn adding extra cost to agency bookings to help cover the commissions is good. ...

Owner

4 months ago

Verified

... Easy to use with Clear, attractive graphics. Easy to input reservations/modifications, setting up pricing for multiple units is also quick and easy. Cleaning lists for Housekeeping are easy to access ...

owner

4 months ago

Verified

... Working with google has helped a lot, and provided us with a lot of information and exposure ... So more of this ...

owner

4 months ago

Verified

... The software works for us and enables us to run an efficient bed and breakfast as well as our restaurant. we have been to a few seminars run by freetobook in the past which are very informative and ...

Owner

4 months ago

Verified

... It’s easy to use and communicate with guest. The basic version is for free and the channel with OTA‘s works very well. ...

Partner

4 months ago

Verified

... Easy to use PMS with a great team behind it. ...

Partner

4 months ago

Verified

... The ease of use, the gradual addition of functionality over the years.The integration of messaging with the PMS means it is easy to keep track of bookings. ...

Owner

4 months ago

Verified

... FreetoBook is a booking platform designed for small accommodation providers like B&Bs, guesthouses, and vacation rentals. It offers a range of tools to manage bookings, availability, and customer ...

Owner

4 months ago

Verified

... Nothing major. The ability to send a Message link via SMS/Whatsapp etc would be great. Need to write something so that the review will submit, that's it I can submit the review now. ...

Owner

3 months ago

Verified

... Been with Freetobook for about a decade. They provide everything we need, don't charge the earth for it and have a phenomenal support team (have experience of many others and believe me the one thing that sets a product apart is when you need help and someone actually gives it. Product does have optional extras that you can choose to add on - if you are a micro-business, then most aren't strictly necessary, but even for mall guys like ourselves, they do save time and are excellent value for money (messaging in particular) and there is a solid ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated information flow ensuring all reservations run smooth. Now that reviews are less popular as every one is asked to review every experience every day most opt to review none, the development of reputation ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big ...

Owner

3 months ago

Verified

... Would like the ability to copy bookings. I have regular contractors who stay week after week so this would reduce the workload. ...

Managing Member

3 months ago

Verified

... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low monthly fee and allows for multiple channels all for one low monthly fee after an initial setup fee. You can add channels like Booking.com, Expedia, Agoda, Air bnb, Hostel world among others. You can set availability overall or individually for each channel. You can also add a surcharge for OTA channels so you don't loose out money on their commissions. Guest communication is streamlined as well with the reputation ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly, speedy and helpful.Over the years I periodically weigh up other platforms costs and functions but I always stick with freetobook for my business.Even with the added integrations ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more technical and add on options at reasonable costs. It's like a build your own booking system.Also there customer support for any queries you may have is excellent, friendly, speedy and helpful.Over the years I periodically weigh up other platforms costs and functions but I always stick with freetobook for my business.Even with the added ...

Director

3 months ago

Verified

... The ease of use and functionality for the whole booking process from calendar management, pricing, payments and guest communication.As a small business you can chose to use the basic free functions or get more ...

Owner

3 months ago

Verified

... I was disappointed that the email function was discontinued however we have made a work around this problem so not too much of a hassle ...

Owner

3 months ago

Verified

... I think they develop the improvements before we have a chance to think they might be needed.Demanding Expedia provide an address would help (but good luck with that!). ...

Owner and chief breakfast maker

2 months ago

Verified

... Easy to use, functionally rich and really great people ...

Owner

24 days ago

Verified

... The system is simple to use, has great add-ons to improve efficiency (you only pay for those you wish to add-on for your business), and the customer service team are super-helpful. No long queueing ...

Premises Manager

22 days ago

Verified

... We toked freetobook over from the previous owners and we felt very supported during this time. The most we like the connection to Stripe which enables us to get our money safe. ...

Premises Manager

22 days ago

Verified

... We toked freetobook over from the previous owners and we felt very supported during this time. The most we like the connection to Stripe which enables us to get our money safe. ...

Premises Manager

22 days ago

Verified

... Connection to booking.com and expedia could be improved. I do not know if this is something to do from freetobook. But it is difficult with changing in the bookings. Sometimes guests don't get ...

Owner/operator

20 days ago

Verified

... Help desk always very prompt responding to issues and/ or questions.Continuing development of the systems and ways they are working. The new Bloom system has been brilliant and it looks like you are ...

Owner/operator

20 days ago

Verified

... Possibly looking at API connection with some Web developers. Some more independent reports for the Dynamic pricing tool, market reports. Regular guest profiles making bookings for regulars even ...

Manager

3 days ago

Verified

... I like the flexibility of the software, i.e. the fact that you can get a free direct booking platform or you can choos to add useful functions based on your needs. I also appreciate the interface, it is intuitive and easy to use. Furthermore, I think the booking website the customers use to make their direct bookings looks impressive and is easy and intuitive to use for them. I also like the integration ...

Manager

3 days ago

Verified

... I like the flexibility of the software, i.e. the fact that you can get a free direct booking platform or you can choos to add useful functions based on your needs. I also appreciate the interface, it ...

Owner

3 days ago

Verified

... Everyone uses a system differently, many what their booking system to do everything for them. Personally I want control of my diary and my pricing so that I can manipulate it to the best of my ...

Owner manager

3 days ago

Verified

... User friendly, easy to operate, help is available in 24 hrs, team is great, google connections are very good. ...

Joint owner

3 days ago

Verified

... I would absolutely love it if the self-catering cottage bookings and the B&B bookings could be better integrated. It's obviously not a deal-breaker, but it would be a huge help. ...

Co-Owner

3 days ago

Verified

... -UK telephone support, which is always understandable. -The system is broken down into sections, so that I am only paying for what I am using. - Being able to add the OTA commissions onto OTA ...

Guesthouse Hof

3 days ago

Verified

... Easy to use. Very friendly settings and very good and quick services if needed. Good collaboration and connection with channels ...

Owner

3 days ago

Verified

... Interface easy to use and very directly, lot of addition functions. the google zero is my favorite function, it is very useful for develop the new custom. ...

Manager

2 days ago

Verified

... Just how simple the system is to use. The team are easy to talk to and get direct answers to all issues. ...

Owner

3 months ago

Verified

... Simply The Best Free to Book ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful ...

Owner

3 months ago

Verified

... Free to Book - Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers. The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model . Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios. The retention of data – and being able to pull up repeat clients when we receive telephone enquiries . Whilst Messenger – provides the ultimate in customer service in keeping the guest informed at all points of the booking process from start to finish – and also with pre-populated templates for the majority of questions we receive allows for instant response. One way we use messenger is that when we are ready for incoming guests – although we state Check In From 4pm - on all our prior messaging and website - when we are ready – we ping to daily arrivals – Your Room is now ready for Check In as and when we can. Lots of guests really appreciate that including the AA Inspector. Messenger again allows you to bring your business to a much higher ...

Management

3 months ago

Verified

... Using Freetobook since 6 years, so happy ...

Management

3 months ago

Verified

... Whish to get a mandatory cleaning extra fee for each type of units #Messaging dates are in English and don't take care of language of the reservation ...

Management

3 months ago

Verified

... Using Freetobook since 6 years, so happy ...

Management

3 months ago

Verified

... Using Freetobook since 6 years, so happy ...

Management

3 months ago

Verified

... Using Freetobook since 6 years, so happy ...

Owner

3 months ago

Verified

... Easy to use booking software. ...

Owner

3 months ago

Verified

... The team are always thinking of ways to improve FreetoBook and give clear videos on how to implement any changes. ...

Director

6 months ago

Verified

... I really like how it’s simple to use and very easy to manage. When new staff start it’s quick for them to pick up how it works. The interface is user friendly. Compared to my previous system the uptime is almost 100% and we have been using freetobook for over ten years. Great value for money, the PMS is essentially free with paid ...

Accounts Manager

1 months ago

Verified

... Freetobook PMS ...

Accounts Manager

1 months ago

Verified

... We started using Freetobook just after opening again following the Covid closures. This booking system has transformed our business and our ability to manage the business remotely. Our Reception ...

Accounts Manager

1 months ago

Verified

... We started using Freetobook just after opening again following the Covid closures. This booking system has transformed our business and our ability to manage the business remotely. Our Reception ...

Accounts Manager

1 months ago

Verified

... We started using Freetobook just after opening again following the Covid closures. This booking system has transformed our business and our ability to manage the business remotely. Our Reception Staff find it very easy to use and the management reports available on this system are very useful. We now feel that we have a modernised business able to keep up with our multinational ...

owner old school b and b

6 months ago

Verified

... Easy to use, affordable, excellent customer service, would not hesitate in recommending, piece of mind as you will never double book! ...

owner old school b and b

6 months ago

Verified

... Easy to use, affordable, excellent customer service, would not hesitate in recommending, piece of mind as you will never double book! ...

Owner

1 months ago

Verified

... Free and Easy ...

Owner

1 months ago

Verified

... Simple to use system with excellent features and add-ons that allow the system to be tailored to a property's individual requirements. Add to that the system in it's basic form is absolutely free ...

Owner

1 months ago

Verified

... Free and Easy ...

Guesthouse Owner

1 months ago

Verified

... Easy visual interface. Good range of "bolt ons" allowing a great deal of flexibility in how the product is used. We have especially valued the addition of dynamic pricing via Room Price Genie which ...

Guesthouse Owner

1 months ago

Verified

... Easy visual interface. Good range of "bolt ons" allowing a great deal of flexibility in how the product is used. We have especially valued the addition of dynamic pricing via Room Price Genie which has seen a huge ...

Guesthouse Owner

1 months ago

Verified

... Easy visual interface. Good range of "bolt ons" allowing a great deal of flexibility in how the product is used. We have especially valued the addition of dynamic pricing via Room Price Genie which has seen a huge jump in revenues year ...

Director

5 months ago

Verified

... Great customer service, Never risk overbooking, on our side helping us secure non commissionable bookings. Phone them first with your questions before you contact any one else. The knowlagable team ...

Director

5 months ago

Verified

... Health check. I would find an expert going through how we are set up very benaficial. This could be chargeable as we could be loosing out. ...

Director

5 months ago

Verified

... Health check. I would find an expert going through how we are set up very benaficial. This could be chargeable as we could be loosing out. ...

Director

5 months ago

Verified

... One stop platform for all your bookings and comms. ...

Director

5 months ago

Verified

... Health check. I would find an expert going through how we are set up very benaficial. This could be chargeable as we could be loosing out. ...

Owner

5 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Owner

5 months ago

Verified

... Easy to use and links all my channels and website booking seamlessly. Great ability to send automated messages to guests as well. Frees up my time by automating a lot of the booking process. ...

Owner

5 months ago

Verified

... Invoicing separating out invoicing and credits for OTAs like Expedia to make it a bit easier to manage at reconcilliation. ...

Manager

1 months ago

Verified

... Simple reliable booking software ...

Manager

1 months ago

Verified

... Simple reliable booking software ...

Manager

1 months ago

Verified

... I would expect to pay for a greater level of utility. I am surprised at the amount of features I get from this free software. ...

Owner

5 months ago

Verified

... Ability to customise reports more. Mail list. Better functionality of the app. I like the just checking in message but would like the ability to re-word. More control over digital registration. These are all relatively minor ...

Owner

5 months ago

Verified

... Ability to customise reports more. Mail list. Better functionality of the app. I like the just checking in message but would like the ability to re-word. More control over digital registration. These are all relatively ...

Owner

5 months ago

Verified

... Excellent Company ...

Partner

5 months ago

Verified

... Booking widget, free and easy to use. ...

Manager

26 days ago

Verified

... FreeToBook is A Game-Changer for Hoteliers! ...

Manager

26 days ago

Verified

... We've been working with FreeToBook for 9 years now, and our experience has been fantastic from the very beginning. As a family business ourselves, managing Mathraki Resort in Corfu, Greece with our 30 units, we appreciate their dedication to constantly improving their services. Their team is always ready to assist with any issue, and they do so with a smile! We particularly value FreeToBook's support for family businesses like ours. Their support availability is exceptional, and their focus on direct bookings has helped us a lot! We have never had an overbooking issue. They provide many training videos, making it easy for us to maximize their platform's benefits. The service is not only affordable but also offers superb ...

Manager

26 days ago

Verified

... We've been working with FreeToBook for 9 years now, and our experience has been fantastic from the very beginning. As a family business ourselves, managing Mathraki Resort in Corfu, Greece with our 30 units, we appreciate their dedication to constantly improving their services. Their team is always ready to assist with any issue, and they do so with a smile! We particularly value FreeToBook's support for family businesses like ours. Their support availability is exceptional, and their focus on direct bookings has helped us a lot! We have never had an overbooking issue. They provide many training videos, making it easy for us to maximize their platform's benefits. The service is not only affordable ...

Manager

26 days ago

Verified

... We've been working with FreeToBook for 9 years now, and our experience has been fantastic from the very beginning. As a family business ourselves, managing Mathraki Resort in Corfu, Greece with our 30 units, we appreciate their dedication to constantly improving their services. Their team is always ready to assist with any issue, and they do so with a smile! We particularly value FreeToBook's support for family businesses like ours. Their support availability is exceptional, and their focus on direct bookings has helped us a lot! We have never had an overbooking issue. They provide many training videos, making it easy for us to maximize their platform's benefits. The service is not only affordable ...

Owner

5 months ago

Verified

... Freetobook has made my life a lot easier ...

B&B proprietor

5 months ago

Verified

... It’s perfect for my 9 bedroom B&B, guests can book online, all messages get automatically sent out and I can personalise every ...

General Manager

4 months ago

Verified

... Easy to use, Comprehensive and Professional Property Management System ...

General Manager

4 months ago

Verified

... Right from the outset Free to Book is easy to set up and use. It is a versatile, dependable system with many personalised features that support both business and the guest. Excellent communication features, plus a superb Reporting Suite that covers housekeeping, occupancy and revenue, all of which streamline business management. The System is regularly ...

General Manager

4 months ago

Verified

... Right from the outset Free to Book is easy to set up and use. It is a versatile, dependable system with many personalised features that support both business and the guest. Excellent communication ...

Owner

4 months ago

Verified

... Freetobook is generally an easy and clean system to use and at sensible cost. ...

Owner

4 months ago

Verified

... The overnight rates for short cottage breaks don't work for normal full week bookings. There needs to be capacity to promote short breaks but that 7 night rates are cheaper overnight etc without ...

Owner

4 months ago

Verified

... The overnight rates for short cottage breaks don't work for normal full week bookings. There needs to be capacity to promote short breaks but that 7 night rates are cheaper overnight etc without ...

Owner/Director

26 days ago

Verified

... Excellent and easy ...

Owner/Director

26 days ago

Verified

... Excellent and easy ...

Owner

4 months ago

Verified

... Fantastic product, service and supo ...

Owner

4 months ago

Verified

... Literally someone is on hand to help, a great service and they are always thinking of new and innovative ways to improve things for us. ...

Owner

4 months ago

Verified

... Simplify sending template emails to guestsAccommodate automatic price increase for additional guests/cabin (Can go back to modify reservation cost for additional people, or manually change cost, but ...

owner

4 months ago

Verified

... Just like a friend ...

owner

4 months ago

Verified

... Just like a friend ...

owner

4 months ago

Verified

... The software works for us and enables us to run an efficient bed and breakfast as well as our restaurant. we have been to a few seminars run by freetobook in the past which are very informative and they are constantly seeking to improve. You know that if you ask a question it will be answered perfectly. The system helps us save ...

owner

4 months ago

Verified

... The software works for us and enables us to run an efficient bed and breakfast as well as our restaurant. we have been to a few seminars run by freetobook in the past which are very informative and they are constantly seeking to improve. You know that if you ask a question it will be answered perfectly. The system helps us save ...

Owner

4 months ago

Verified

... It’s easy to use and communicate with guest. The basic version is for free and the channel with OTA‘s works very well. ...

Director

4 months ago

Verified

... Cannot fault the service from Freetobook. The functionality is excellent and they are always looking to improve the service using the latest technology. The service support is also exceptional, quick ...

Director

4 months ago

Verified

... Cannot fault the service from Freetobook. The functionality is excellent and they are always looking to improve the service using the latest technology. The service support is also exceptional, quick and always friendly and helpful ...

Owner

4 months ago

Verified

... We have been with Freetobook for over 10 years.The decision to use them remains the same, The documentation, FAQ and training videos clearly describe the features available. The helpdesk is there for ...

Owner

4 months ago

Verified

... We have been with Freetobook for over 10 years.The decision to use them remains the same, The documentation, FAQ and training videos clearly describe the features available. The helpdesk is there for when you get really stuck or don't understand. I could write a whole lot of twaddle, but basically the system works really well for us and each time I look at other products, Freetobook remains the best ...

Owner

3 months ago

Verified

... Been with Freetobook for about a decade. They provide everything we need, don't charge the earth for it and have a phenomenal support team (have experience of many others and believe me the one thing ...

Director

3 months ago

Verified

... We've been working with FreeToBook for more than 10 years at Beausoleil in Bonnievale, South Africa, managing our 6 units. FreeToBook is user-friendly, reliable, and a game-changer for any hotelier. ...

Partner

3 months ago

Verified

Partner

3 months ago

Verified

... WE continually look forward to new features from Free to Book, this year the Bloom pages to seemly knit booking pages to our web site using our branding was seamless and offered a unique opportunity ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated information flow ensuring all reservations run smooth. Now that reviews are less popular as every one is asked to review every experience every day most opt to review none, the development of reputation suite again allows professional communication with past guests automatically even follow up communication seeking additional reviews if the first was good. I am truly amazed that we can avail of all the add on modules and room price genie and access to all this technology for around £15 a week, ensuring, managed availability, an electronic diary, many reports, professionalism in guest communication, efficient time management through automation of communication, maximising ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector ...

Partner

3 months ago

Verified

... Fantastic digital drivers for accommodation sector As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue ...

Owner

3 months ago

Verified

... Avoids double bookings by consolidating OTA and direct bookings under one roof. Reasonably priced chargeable add ons including customer billing. Quick response to tech issues. ...

Owner

3 months ago

Verified

... We have used Freetobook for 11 years, they have made running our business a great deal easier. Not only is there superb software robust but they are always available to help during office hours. They ...

Owner

3 months ago

Verified

... To be honest I am not sure because unlike many other companies, they encourage this question and take action to improve whenever possible. But make sure improvements are robust, tried and tested ...

Managing Member

3 months ago

Verified

... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out ...

Managing Member

3 months ago

Verified

... Freetobook is an impressive property management system and it is very intuitive and easy to use. One of the main features I believe is that the basic product along with direct bookings are free out of the box. That can be a great attraction for small operations. Its channel manager also has a fixed low ...

Managing Member

3 months ago