Gastfreund vs. Hub OS Guest in Touch:
Which Is Right for You?

The Decision

Choosing between Gastfreund | Hotelcore and Hub OS Guest in Touch hinges on your hotel’s specific needs. Both platforms aim to streamline guest communication and operational tasks but differ greatly in scope, features, and user feedback. Gastfreund offers a comprehensive guest experience solution, while Hub OS focuses primarily on contactless communication and maintenance management. Your decision should align with whether you prioritize integrated guest services or efficient operational communication.

Gastfreund’s larger review base and recent activity give it an edge in reliability and ongoing innovation. The choice ultimately depends on your hotel’s size, segment, and digitalization goals.

Is Gastfreund | Hotelcore or Hub OS Guest in Touch Better for Hotels?

Gastfreund | Hotelcore is designed to elevate the entire guest journey through digital tools like guest apps, directories, and multilingual features. It’s aimed at hotels seeking to automate and personalize guest experiences, especially those with diverse property types such as resorts or boutique hotels.

In contrast, Hub OS Guest in Touch specializes in contactless communication and incident management, excelling in operational efficiency and maintenance workflows. It’s ideal if your hotel needs a straightforward way for guests to request services and for staff to respond swiftly.

While Gastfreund’s platform is more feature-rich and aimed at enhancing guest engagement, Hub OS emphasizes streamlining internal communications and incident resolution. Do you need a broad guest experience platform or a focused operational management tool?

Gastfreund | Hotelcore vs Hub OS Guest in Touch: Which Should Your Hotel Choose?

If your hotel requires an all-in-one digital guest experience, go with Gastfreund | Hotelcore. Its modules like the Guest App, Hotel Directory, and multilingual support have been trusted by over 7,000 accommodations worldwide, including resorts and boutique hotels. It’s especially suitable if you want to reduce front desk inquiries, increase ancillary revenue, and improve guest engagement.

If your hotel prioritizes operational efficiency, maintenance tracking, and contactless guest communication, Hub OS Guest in Touch is the better fit. Its focus on real-time incident reporting, departmental communication, and task management makes it a strong choice for hotels that want to optimize day-to-day operations.

For properties needing a full guest experience suite, Gastfreund’s broader feature set and recent reviews make it the clear leader. Conversely, if your hotel’s challenge is operational communication and incident resolution, Hub OS’s focus and user feedback suggest it’s the smarter pick.

Is Gastfreund | Hotelcore or Hub OS Guest in Touch Easier to Use?

Gastfreund boasts a high ease-of-use rating of 4.27/5, with positive reviews highlighting its intuitive interface and smooth onboarding process. Users commend the platform’s clarity, especially for guest-facing features like the digital guest directory and messaging.

Hub OS surpasses that with a 4.87/5 rating for usability, praised for its straightforward interface and mobile accessibility. Reviewers often note its simplicity in managing maintenance and guest requests, with some mentioning occasional UI crashes but overall positive experiences.

Edge: Hub OS for overall ease of use, supported by a higher rating and recent positive feedback.

Which Has Better Features: Gastfreund | Hotelcore or Hub OS Guest in Touch?

Gastfreund’s platform includes 8 exclusive features such as Mobile Check-in/Checkout, Payments, Guest Messaging, Hotel Directory, Local Recommendations, App download, and Automatic Translations, making it a versatile guest experience tool.

Hub OS offers 3 shared features with Gastfreund but provides additional functionalities through 23 verified integrations, including maintenance, incident management, and communication tools, with no exclusive features.

While Gastfreund’s features cater to enhancing guest engagement directly, Hub OS excels in operational communication and incident tracking. The choice depends on whether your hotel needs rich guest-facing features or streamlined internal workflows.

Edge: Gastfreund | Hotelcore, due to its broader range of guest-centric features.

Which Has Better Customer Support: Gastfreund | Hotelcore or Hub OS Guest in Touch?

Gastfreund’s support score of 4.27/5 is solid but slightly behind Hub OS’s 4.74/5. Based on reviews, both platforms are responsive, with Gastfreund’s clients praising quick support and flexibility. However, some note that Gastfreund’s focus has shifted toward hotel board features, potentially diluting support for core guest services.

Hub OS receives high marks for its support, with reviews emphasizing proactive, quick responses and dedicated team involvement. Customers appreciate the support’s attentiveness, which helps resolve issues rapidly.

Edge: Hub OS for more consistent and highly rated customer support.

Which Has More Integrations: Gastfreund | Hotelcore or Hub OS Guest in Touch?

Hub OS offers 23 verified partners, including major PMS and booking platforms like Infor, Oracle Hospitality, and MyStay, providing extensive integration options. Gastfreund has 13 verified partners, including Winhotel, SiteMinder, and RoomRaccoon, but fewer overall.

Both platforms share integrations with Mews and Planet, but Hub OS’s broader partner network allows for more flexibility in connecting with existing hotel systems. For hotels seeking a highly integrated solution, Hub OS’s larger partner ecosystem is advantageous.

Edge: Hub OS, given its higher number of verified integrations.

Which Do Hoteliers Rate Higher: Gastfreund | Hotelcore or Hub OS Guest in Touch?

Hub OS’s reviews are more recent, with 27 reviews and an average rating of 4.69/5, compared to Gastfreund’s 11 reviews at 0/5 (no recent feedback). Hoteliers in the boutique and luxury segments rate Hub OS higher, especially for operational ease and support.

Gastfreund’s reviews are limited and less recent, making it difficult to gauge current satisfaction. The recent data favors Hub OS, especially with a 97% likelihood to recommend.

Edge: Hub OS, due to its more extensive and recent positive reviews.

How Much Do Gastfreund | Hotelcore and Hub OS Guest in Touch Cost?

Gastfreund charges a flat rate of $400 per month without a trial or freemium model. Pricing details for Hub OS are not publicly available, but no trial or freemium options are mentioned.

Their pricing models suggest Gastfreund’s fixed fee provides transparency; however, the lack of detailed pricing for Hub OS means your hotel should request a quote to compare value.

What Type of Hotel Should Use Gastfreund | Hotelcore?

• Hotels that want to offer a full digital guest experience, including multilingual support and online check-in.
• Properties aiming to reduce front desk inquiries and boost ancillary revenue through targeted offers.
• Hotels with diverse property types like resorts, boutique hotels, and vacation rentals.
• Teams seeking modular solutions to tailor their guest apps and digital directories.
• Not ideal if your hotel primarily needs operational incident management or simple contactless communication.

Gastfreund is best suited for hotels that want to elevate guest engagement and automate routine tasks.

What Type of Hotel Should Use Hub OS Guest in Touch?

• Hotels prioritizing operational efficiency, maintenance, and incident management.
• Properties seeking contactless communication channels for guest requests like housekeeping or service bookings.
• Hotels that want to improve inter-departmental communication and streamline workflows.
• Hotels with existing technology infrastructure that can benefit from extensive integrations.
• Not ideal if your hotel needs a comprehensive guest engagement platform or multilingual digital directories.

Hub OS works well for hotels looking to optimize internal operations and contactless guest service.

Gastfreund | Hotelcore vs Hub OS Guest in Touch: The Bottom Line for Hotels

Gastfreund offers a broad digital guest experience platform with a focus on engagement, automation, and multilingual features. Its suite of modules helps hoteliers create a personalized, efficient guest journey that reduces manual workload.

Hub OS, on the other hand, concentrates on operational communication, maintenance, and incident management, making it ideal for hotels that want to improve internal workflows and guest contactless interaction.

If your hotel seeks to enhance the overall guest experience with rich features, Gastfreund is the better choice. For hotels needing a reliable, contactless communication tool that improves operational efficiency, Hub OS is the clear winner.

In summary, prioritize Gastfreund if guest engagement and automation are your goals, but lean towards Hub OS if operational streamlining and internal communication are your main needs. Both platforms excel in different areas, so choose based on your hotel’s core priorities.