Gastfreund vs. Orana Stay:
Which Is Right for You?

The Decision

Choosing the right guest app for your hotel hinges on your priorities: whether you seek a platform with more recent reviews, broader regional presence, more features, or better support. Both Gastfreund | Hotelcore and Orana Stay aim to streamline guest communication and enhance guest experiences, but they diverge significantly in user feedback, feature sets, and market focus. Your decision should align with your property type, tech needs, and regional presence.

Gastfreund | Hotelcore is a more established player with a larger review base from recent months, giving it an edge in reliability and ongoing innovation. Orana Stay, despite fewer recent reviews, offers a straightforward, easy-to-use interface with a focus on boutique hotels and a strong feature set. Are you ready to dive into the specifics?

Is Gastfreund | Hotelcore or Orana Stay Better for Hotels?

Both platforms serve to improve guest communication via a digital guest app, but they target different hotel profiles and regional markets. Gastfreund | Hotelcore, with its 11 reviews and recent feedback, has a broader international footprint, especially in Europe and North America, making it suitable for hotels with diverse or international guests. Conversely, Orana Stay's limited reviews—only 2, all recent—are primarily from boutique hotels in Australia and other regions, indicating a more niche focus.

In terms of functionality, Gastfreund | Hotelcore offers more extensive integrations, including partnerships with major PMS providers like SiteMinder, Mews, and Little Hotelier, enhancing operational workflows. Orana Stay, with fewer integrations, simplifies use but might lack some advanced connectivity needed by larger properties. Both platforms focus on contactless check-in, information delivery, and messaging, but Gastfreund’s modular approach supports a wider array of services.

Does your hotel require a platform with proven, recent customer feedback and a global reach? If so, Gastfreund | Hotelcore’s recent review count and regional coverage make it the more dependable choice.

Gastfreund | Hotelcore vs Orana Stay: Which Should Your Hotel Choose?

If your hotel needs a highly customizable digital guest experience that integrates with existing PMS and offers a broad feature set, Gastfreund | Hotelcore is the clear choice. Its suite includes digital guest directories, info channels, hotel newspaper, and hotelboard, plus four features exclusive to it such as room service ordering, mobile check-in, and checkout—features that can streamline operations and elevate guest satisfaction.

On the other hand, if your hotel is boutique or small, prioritizes simplicity, and values a straightforward, branded app that can be quickly adopted, Orana Stay might suffice. Its feature set includes reception messaging and booking tools, with a notable feature—guest profiles—that support personalized service, albeit with fewer integrations and a narrower focus.

For properties demanding extensive customization, broader integrations, and proven recent customer satisfaction, Gastfreund | Hotelcore is the better fit. Meanwhile, boutique hotels seeking an easy-to-manage, cost-effective solution could lean toward Orana Stay.

Is Gastfreund | Hotelcore or Orana Stay Easier to Use?

Gastfreund | Hotelcore boasts a solid ease-of-use rating of 4.27/5 and an onboarding score of 4.44/5, indicating a user-friendly interface and smooth setup process. Despite its larger feature set, reviews highlight its intuitive design and quick support, though some users note a learning curve with its modular system.

Orana Stay scores a perfect 5/5 on ease of use, with all reviews praising its simplicity and straightforward implementation. The Australian-based developer’s close communication and responsive support make onboarding faster and less complex, especially for small teams or boutique hotels.

Edge: Orana Stay.

Which Has Better Features: Gastfreund | Hotelcore or Orana Stay?

Gastfreund | Hotelcore offers 7 shared features, with 4 unique to its platform, including room service ordering, mobile check-in, mobile checkout, and app download. These capabilities support comprehensive guest engagement and operational efficiency, especially for larger or more service-oriented hotels.

Orana Stay provides a focused feature set with 7 shared features but only 1 exclusive—guest profiles. Its core features include messaging, maps, weather, and booking functions, suitable for boutique hotels that want a simple but effective guest app.

In terms of feature depth, Gastfreund’s additional services give it an edge for hotels looking for more functionality that supports complex operations. Edge: Gastfreund | Hotelcore.

Which Has Better Customer Support: Gastfreund | Hotelcore or Orana Stay?

Gastfreund | Hotelcore scores 4.27/5 for customer support, with reviews emphasizing professional, quick, and friendly service. Clients appreciate the support team's responsiveness, especially during onboarding, and note that the platform responds well to customization requests.

Orana Stay, with a perfect 5/5 rating, receives praise for its easy communication, quick answers, and proactive suggestions. The Australian-based team’s responsiveness and simplicity make it a favorite among boutique hotel clients.

Edge: Orana Stay.

Which Has More Integrations: Gastfreund | Hotelcore or Orana Stay?

Gastfreund | Hotelcore integrates with 13 verified partners, including major PMS and booking engines like Winhotel, SiteMinder, and Mews, covering a wide array of hotel tech systems. This extensive integration network supports larger and more complex properties seeking seamless operational workflows.

Orana Software offers six verified partners, including Sirvoy, Guesty, and Cloudbeds, with only one shared partner—RoomRaccoon. While sufficient for small or boutique hotels, it might limiting for properties requiring advanced system connectivity.

Edge: Gastfreund | Hotelcore.

Which Do Hoteliers Rate Higher: Gastfreund | Hotelcore or Orana Software?

Gastfreund | Hotelcore has a significantly larger review base, with 11 reviews in the last 6 months and a 90% likelihood to recommend. Its recent reviews focus on ease of use, support, and the platform’s ability to automate processes, suggesting a more active and satisfied user community.

Orana Stay’s only two reviews are both positive, with a 100% likelihood to recommend, but the small sample size limits confidence. Its ratings reflect a boutique hotel appeal, emphasizing simplicity and customer service.

In terms of recent, more abundant feedback, Gastfreund | Hotelcore clearly has the advantage.

Edge: Gastfreund | Hotelcore.

How Much Do Gastfreund | Hotelcore and Orana Stay Cost?

Both platforms are priced at a base rate of $400.00, with no freemium, monthly flat, or per-room charges. Since there’s no additional implementation fee or trial info, your decision may focus on feature fit and support rather than price.

What Type of Hotel Should Use Gastfreund | Hotelcore?

• Hotels that serve diverse international guests needing multi-language support.
• Larger properties with multiple services and integrations.
• Hotels seeking extensive customization and automation.
• Properties that prioritize operational efficiency and guest engagement.
• Staff teams comfortable with digital tools and integration setups.

Not ideal if your hotel is small, with minimal tech infrastructure, or if you prefer a simple, plug-and-play solution.

What Type of Hotel Should Use Orana Stay?

• Boutique hotels or small properties seeking an easy-to-use app.
• Hotels with limited staff resources needing a straightforward digital solution.
• Properties that value quick onboarding and support.
• Hotels focused on providing a branded experience without complex integrations.
• Hotels in regions where local support and simplicity are priorities.

Not ideal if your hotel requires extensive integrations or advanced features like room service ordering.

The Bottom Line for Hotels

Gastfreund | Hotelcore offers a comprehensive, feature-rich platform backed by a large, recent review base, making it the more proven and versatile solution. Its broad integrations and international presence suit larger, multi-service hotels that want to streamline operations and elevate guest experiences.

Orana Stay is ideal for boutique hotels or smaller properties seeking simplicity, rapid onboarding, and a branded app that improves guest self-sufficiency. Its limited but strong feature set and high ease-of-use rating make it a good fit for properties prioritizing ease over complexity.

If your hotel needs scalability, extensive integrations, and proven recent customer satisfaction, Gastfreund | Hotelcore is the definitive choice. For boutique hotels focused on ease and a straightforward guest experience, Orana Stay will serve well.

In summary, trust the platform with the more recent reviews and broader market presence—Gastfreund | Hotelcore. But if simplicity and quick deployment are your top priorities, Orana Stay remains a solid option.