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GMS vs. RoomRaccoon PMS:
Which Is Right for You?
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
GMS Felix shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
How Does GMS Compare to RoomRaccoon PMS?
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
What Are the Pros and Cons of GMS vs RoomRaccoon PMS?
After analyzing 209 verified reviews, GMS Felix users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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GMS Felix vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | GMS Felix |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
| Segment | GMS Felix |
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| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
| Segment | GMS Felix |
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
The Decision
Choosing the right property management system (PMS) can transform your hotel’s operational efficiency and revenue. Both GMS Felix and RoomRaccoon aim to centralize management tasks, but they serve distinctly different segments and needs. GMS Felix, with its limited reviews and no recent feedback, appears to lack market presence. RoomRaccoon, by contrast, commands a strong reputation with 169 reviews, recent feedback, and a high Overall Rating of 4.88/5, making it a more reliable choice for hoteliers today. Do you want a proven, well-supported solution or one with uncertain market validation?
Is GMS Felix or RoomRaccoon Better for Hotels?
GMS Felix positions itself as a comprehensive property management platform designed for property managers and owners, emphasizing automation of routine tasks and financial reporting. However, with zero reviews or recent feedback, it’s difficult to assess its real-world performance or customer satisfaction. RoomRaccoon, meanwhile, is praised for its all-in-one approach, combining booking engine, channel management, and automation features, with recent positive reviews emphasizing its ease of use, automation, and revenue boosts. Given the market’s clear preference for proven solutions, is GMS Felix ready to meet your hotel’s needs?
RoomRaccoon vs GMS Felix: Which Should Your Hotel Choose?
If your hotel needs a user-friendly, multi-feature platform with a proven track record, go with RoomRaccoon. It offers an extensive suite of 51 features, including revenue management, direct booking, channel management, and automation, backed by 169 recent reviews and a 94% likelihood to recommend. Conversely, if your hotel requires a broader, possibly more specialized management system without the burden of reviews or clear support, GMS Felix might seem appealing — but its lack of recent customer feedback makes it a risky choice.
For most hoteliers, especially small and independent operators seeking reliability, RoomRaccoon’s extensive features and recent positive reputation make it the smarter investment.
Is GMS Felix or RoomRaccoon Easier to Use?
RoomRaccoon’s user interface consistently receives high praise, with a 4.74/5 ease of use rating and multiple reviews calling it straightforward and simple to learn. Users highlight its intuitive design, quick onboarding, and minimal training requirements, making staff adoption seamless. GMS Felix’s user experience remains unreviewed and undefined, which raises concerns about its usability and onboarding process. Given the importance of quick staff adoption and operational continuity, RoomRaccoon clearly holds an edge here.
Which Has Better Features: GMS Felix or RoomRaccoon?
RoomRaccoon offers 51 features, including a channel manager, revenue management, booking engine, guest CRM, automated night audit, mobile app, multi-currency support, and more, providing a comprehensive operational toolkit. GMS Felix, by comparison, claims no unique features or integrations, suggesting a limited scope. The extensive feature set in RoomRaccoon empowers small hotels and independents to automate and optimize, while GMS Felix’s minimal features likely fall short of modern operational needs.
Edge: RoomRaccoon.
Which Has Better Customer Support: GMS Felix or RoomRaccoon?
RoomRaccoon’s recent reviews rate its support at 4.53/5, with feedback praising responsiveness and helpfulness, especially during onboarding. Customers report that support agents are proactive and dedicated, helping resolve issues promptly. GMS Felix, with no recent reviews or support ratings, creates uncertainty about its customer service quality. For continuity and confidence, RoomRaccoon’s well-supported reputation makes it the clear choice.
Edge: RoomRaccoon.
Which Has More Integrations: GMS Felix or RoomRaccoon?
RoomRaccoon boasts 88 verified partners, including popular hospitality tools like Sage, Becurious, Paxxio, and RevControl, along with numerous integrations for payment, CRS, and OTA channels. GMS Felix has no verified partners listed, implying limited or no integrations. For hotels that rely on connected systems to streamline operations, RoomRaccoon’s robust integration ecosystem offers significant flexibility and efficiency.
Edge: RoomRaccoon.
Which Do Hoteliers Rate Higher: GMS Felix or RoomRaccoon?
RoomRaccoon’s overall rating of 4.88/5, based on 169 reviews, underscores its strong market approval. Recent reviews praise its ease of use, automation, and revenue growth, with many users emphasizing how it simplifies daily management. GMS Felix’s zero reviews and ratings make it impossible to evaluate hoteliers’ satisfaction, but the lack of recent feedback suggests it’s not currently a favored or tested solution.
Edge: RoomRaccoon.
How Much Do GMS Felix and RoomRaccoon Cost?
RoomRaccoon charges a $1,000 monthly base fee, with no hidden implementation or setup costs. GMS Felix does not list any pricing details, which raises questions about transparency and value. Without clear pricing for GMS Felix, it’s difficult to compare costs accurately, but the proven affordability and transparency of RoomRaccoon’s subscription model strongly favor it.
What Type of Hotel Should Use GMS Felix?
- Hotels that manage large property portfolios needing centralized lease and maintenance management.
- Teams that prioritize data-driven financial and operational reporting.
- Property managers seeking automation of routine property tasks.
- Hotels that operate in markets where GMS Felix has regional presence or specific compliance needs.
- Not ideal if you need a proven, easy-to-adopt system with modern features or recent customer support feedback.
Not ideal if your hotel is a small or independent property looking for an all-in-one, user-friendly PMS with strong reviews.
What Type of Hotel Should Use RoomRaccoon?
- Small hotels, boutique properties, and independent operators aiming to streamline operations.
- Hotels that want an integrated booking engine, channel manager, and automation tools.
- Teams seeking to increase direct bookings and revenue through dynamic pricing and upselling.
- Hotels that value cloud-based, mobile-friendly solutions with continuous support.
- Not ideal if you operate a large, complex property requiring enterprise-level systems or extensive customization.
Not ideal if your hotel requires a highly specialized, large-scale management system with custom integrations beyond RoomRaccoon’s scope.
RoomRaccoon vs GMS Felix: The Bottom Line for Hotels
RoomRaccoon is a feature-rich, well-reviewed PMS with a strong focus on small and independent hotels. Its 51 features, recent customer success stories, and high satisfaction ratings make it a dependable choice for hoteliers wanting efficiency and growth. GMS Felix, with no recent reviews, limited features, and no clear support or integration data, appears untested and risky for hotel operators seeking proven operational tools.
If you prioritize reliability, ease of use, and extensive integrations, RoomRaccoon should be your top pick. Conversely, if you are a large property manager with specific lease or property management needs and are comfortable with less market validation, you might explore GMS Felix — but be cautious of its unproven status in today’s market. For most hoteliers, especially those aiming for growth and operational simplicity, RoomRaccoon stands out as the more secure, effective choice.
How Much Do GMS and RoomRaccoon PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| GMS Felix |
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| Starting Price | — | From $1,000/mo |
Which Features Does GMS Have That RoomRaccoon PMS Doesn't (and Vice Versa)?
According to HTR's product database, GMS and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | GMS Felix |
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
Real-World Results: GMS Felix vs RoomRaccoon by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
GMS Felix vs RoomRaccoon: The Bottom Line
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About GMS vs RoomRaccoon PMS
Can GMS replace RoomRaccoon PMS?
It depends on your requirements. GMS and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. GMS offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do GMS or RoomRaccoon PMS offer a free plan?
GMS: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank GMS and RoomRaccoon PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. GMS Felix has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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