GMS vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is pivotal for your hotel’s success, impacting operational efficiency, guest experience, and revenue. GMS Felix and Stayntouch both claim to streamline hotel management but serve different market segments and feature sets. With GMS Felix’s near-zero review footprint versus Stayntouch’s extensive user feedback, the decision hinges on your hotel’s specific needs and scale.

GMS Felix is a lesser-known, less-reviewed option, while Stayntouch boasts over 300 recent reviews, a high user rating, and widespread international use. Given the review volume and current ratings, Stayntouch is clearly the more proven choice. But does that mean it’s the right fit for you? Let’s examine how these products compare across key hotel management criteria.

Is GMS Felix or Stayntouch Better for Hotels?

Both GMS Felix and Stayntouch aim to streamline hotel operations, but they approach this with different levels of maturity and feature depth. GMS Felix’s offering appears extremely limited, with no reviews, ratings, or features listed, which raises questions about its usability and support. Conversely, Stayntouch provides a robust, cloud-based platform with nearly 320 recent reviews, an overall rating of 4.56 out of 5, and a high likelihood to recommend score of 94%.

While GMS Felix’s lack of data makes it impossible to assess its performance, Stayntouch’s extensive recent reviews attest to its reliability and customer satisfaction. Do you want to rely on an untested system, or a solution backed by proven performance and user feedback?

GMS Felix vs Stayntouch: Which Should Your Hotel Choose?

If your hotel needs a mature, extensively tested PMS with proven international support and a broad feature set, Stayntouch is the clear choice. Its strong customer base across multiple hotel types—luxury, boutique, resort, and branded hotels—demonstrates its versatility.

On the other hand, if your hotel is seeking a niche or highly customized solution from a lesser-known provider, GMS Felix might be worth exploring, but the lack of reviews and data makes this a risky gamble. For most hotels seeking stability, scalability, and proven performance, Stayntouch is the more reliable option.

Is GMS Felix or Stayntouch Easier to Use?

Stayntouch’s interface scores 4.7 out of 5 for ease of use, with many reviewers highlighting its user-friendly navigation, quick onboarding, and mobile capabilities. Its support staff receives a 4.68 rating, with comments praising their onboarding and ongoing support, making staff adoption smoother.

GMS Felix, with a 0/5 rating in ease of use and no reviews, offers no tangible evidence of its usability. Without user feedback, it’s impossible to gauge how intuitive or supportive the platform truly is.

Edge: Stayntouch.

Which Has Better Features: GMS Felix or Stayntouch?

Stayntouch boasts 49 unique features, including revenue management, guest profiles, online check-in/out, digital registration, integrated payment processing, and a mobile app—many of which are absent from GMS Felix, which offers no listed features. The depth and variety of features in Stayntouch cater to comprehensive hotel management needs, especially for multi-property operators.

GMS Felix, with no features listed, provides no insight into what it offers or how it compares operationally. When choosing a PMS, feature set is critical—Stayntouch’s extensive capabilities give it a decisive edge.

Edge: Stayntouch.

Which Has Better Customer Support: GMS Felix or Stayntouch?

Customer support ratings favor Stayntouch at 4.68 out of 5, with reviews emphasizing effective onboarding, ongoing support, and quick response times. Guests comment that the support team “goes out of their way” to assist, and training is described as “easy and efficient.”

GMS Felix offers no reviews or support ratings, leaving hotel teams uncertain about support quality. Given the importance of reliable support in PMS, Stayntouch’s proven high support score is a significant advantage.

Edge: Stayntouch.

Which Has More Integrations: GMS Felix or Stayntouch?

Stayntouch has 188 verified integrations, including popular tools like RoomPriceGenie, STAAH, and various payment and channel management systems. This extensive integration network ensures your hotel can connect its PMS with other essential systems smoothly.

GMS Felix has no listed verified integrations, suggesting limited or no third-party connectivity. For hotel operations that depend on flexible system integrations, Stayntouch’s ecosystem is a clear leader.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: GMS Felix or Stayntouch?

With over 317 recent reviews, Stayntouch’s overall rating of 4.56/5 and a 94% likelihood to recommend demonstrate strong user satisfaction across diverse hotel types. Hotels in the luxury, boutique, and branded segments give particularly high scores—often above 4.9/5—highlighting its suitability for upscale properties.

GMS Felix has no reviews or ratings, so no user feedback supports its efficacy or satisfaction levels. As a proven, highly-rated solution, Stayntouch wins on hoteliers’ trust.

Edge: Stayntouch.

How Much Do GMS Felix and Stayntouch Cost?

GMS Felix does not list any pricing details, implying it may be custom or unavailable. Without transparent costs or trial options, it’s difficult to assess value.

Stayntouch charges $800 per month, with no additional implementation fees or per-room charges. This predictable pricing structure helps your team plan budgets confidently, especially given the platform’s proven value.

What Type of Hotel Should Use GMS Felix?

• Hotels seeking a niche or highly customized property management solution.
• Small, independent hotels willing to take a risk on an untested provider.
• Hotels with technical staff ready to handle a less-supported platform.
• Hotels that do not prioritize extensive third-party integrations or international support.

Not ideal if your hotel values proven reliability, extensive features, and strong support. GMS Felix’s lack of reviews and features makes it unsuitable for most hotels aiming for operational excellence.

What Type of Hotel Should Use Stayntouch?

• Hotels of any size looking for a reliable, scalable PMS with extensive features.
• Multi-property hotel groups needing centralized management.
• Hotels emphasizing guest experience with mobile check-in and self-service options.
• Properties that rely on integrations with other systems, like revenue management or channel managers.
• Hotels in North America, Europe, Asia Pacific, or Africa seeking broad international support.

Not ideal if your hotel operates with very simple needs that don’t require advanced features or if you prefer a local, less cloud-reliant system. Otherwise, Stayntouch covers most hotel management needs effectively.

The Bottom Line for Hotels

In summary, GMS Felix offers no data, features, or support insights, making it an uncertain option for most hotels. Stayntouch, with its high reviews, extensive features, and proven support, emerges as the clear leader for hotels seeking a reliable, scalable PMS.

If your hotel needs a mature, well-supported cloud PMS with a wide range of features and integrations, go with Stayntouch. Its industry presence and recent reviews confirm it as the most dependable choice for hotelier success.

Choose GMS Felix only if you are prepared to take significant risks without support or feature assurances. For most hoteliers, Stayntouch provides the confidence and tools necessary to manage and grow their property effectively.