The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 174 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Goki shines in ease of use and customer support , with exclusive features like Guest Management Dashboard and Mobile App.
IPAS shines .
Side-by-side ratings based on 174 verified hotelier reviews on HTR.
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| Starting Price | From $400/mo | Contact sales |
| Verified Reviews | 174 | 0 |
After analyzing 174 verified reviews, Goki users most value its keyless entry, remote access management, guest communication, while IPAS users highlight . Click any theme to see what reviewers say.
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Keyless Entry
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Remote Access Management
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Guest Communication
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Integration with Activities
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Connectivity Issues
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Support Response Time
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Signal Strength
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How each product ranks among Hotel Keyless Entry Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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IPAS |
|---|---|---|
| Small (10-24 rooms) ▾ | #1 91 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #3 52 reviews | — |
| Large (75-199 rooms) ▾ | #2 13 reviews | — |
| X-Large (200+ rooms) ▾ | #2 11 reviews | — |
By Property Type
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IPAS |
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| Boutique ▾ | #2 50 reviews | — |
| Luxury ▾ | #3 30 reviews | — |
| Branded / Chain ▾ | #3 16 reviews | — |
| Extended Stay ▾ | #1 20 reviews | — |
By Region
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IPAS |
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| North America ▾ | #4 20 reviews | — |
| Europe ▾ | #1 45 reviews | — |
| Asia Pacific | #3 1 reviews | — |
Choosing the right hotel keyless entry system can dramatically transform your operations and guest experience. Both Goki by Goki and IPAS - Axesso aim to optimize access control, but they serve different needs and market presences. Goki boasts a significant number of recent reviews, high ratings, and an extensive feature set, making it a clear leader for hoteliers prioritizing proven reliability. IPAS, on the other hand, lacks recent reviews and a broad customer base, which raises questions about its current market standing. So, which system aligns best with your property’s needs?
Goki and IPAS both target the hotel industry for contactless access, but their market footprints and track records differ sharply. Goki, with 155 reviews and a 4.2/5 overall rating, has demonstrated consistent performance across diverse hotel segments, especially in the hostel market, with recent reviews showing continued satisfaction. IPAS has zero reviews and no recent customer feedback, casting doubt on its active deployment or support in current hotel operations. Do you want a system with proven effectiveness or one with unverified claims?
Goki’s reviews highlight ease of use, robust features, and strong support, making it a reliable choice for properties seeking operational efficiencies. IPAS’s lack of reviews and support data makes it difficult to gauge whether it can deliver the same level of service or integration. Given the current market confidence, Goki clearly holds the advantage.
If your hotel needs a secure, integrated, and well-supported keyless entry solution with broad industry adoption, go with Goki. It is ideal for properties that value reliability, ongoing support, and a feature-rich platform, particularly in markets like hostels, boutique hotels, and urban accommodations. Conversely, if your hotel is looking for an untested option or has a specific niche requirement that IPAS uniquely addresses, you might consider IPAS, but be aware of the lack of recent validation.
For properties that prioritize ease of deployment, extensive integrations with popular PMS systems, and proven operational improvements, Goki is the clear choice. Its well-documented success stories and high customer satisfaction ratings further solidify its position as the leading solution in this space.
Goki’s ease of use scores 4.79/5, with high praise for its intuitive interface, straightforward onboarding, and minimal staff training requirements. The app is designed for quick adoption by staff and guests alike, with positive reviews emphasizing its simplicity and reliability. Support responsiveness and onboarding experiences are rated at 4.58/5, with many users noting how smoothly they integrated Goki into daily operations.
IPAS, lacking reviews and user feedback, offers no clear data on usability. Without user ratings or testimonials, it’s impossible to confidently assess its user-friendliness or the onboarding process. Edge: Goki.
Goki offers 12 unique features, including guest management dashboards, notifications, multi-property management, remote check-in, mobile app, hardware and lock solutions, cloud-based access management, SDK, and even an Apple Watch app. These features cover the full spectrum of operational needs and are supported by ongoing updates and integrations.
IPAS has no documented features or differentiators, making it impossible to compare directly. Its lack of feature data, combined with the absence of recent reviews, suggests it may not provide the comprehensive capabilities Goki offers. Edge: Goki.
Goki’s support ratings are excellent, with a 4.75/5 score and reviews that praise its quick, responsive service and knowledgeable staff. Many users have expressed confidence that Goki’s support team can assist effectively during onboarding and ongoing use, citing quotes like “The engagement level is through the roof” and “Support are top notch.”
IPAS offers no support ratings or customer testimonials, leaving hotel operators in the dark about its service quality. Without verified support metrics, it’s safer to trust Goki’s proven track record. Edge: Goki.
Goki boasts 20 verified partners, including major PMS platforms like Bookboost, Preno, RMS, Mews, Cloudbeds, and others, facilitating smooth integration into existing hotel tech stacks. These integrations enable automated workflows and enhance operational efficiency. The only missing part is IPAS, which shows no verified integrations or partner ecosystem.
This extensive network positions Goki as the more adaptable and scalable choice for hotels seeking seamless connectivity. Edge: Goki.
Goki’s overall hotelier rating of 4.2/5 is backed by 155 reviews, with recent feedback indicating continued satisfaction. Hotels ranging from hostels to boutique properties praise its ease of use, support, and feature set, with a 95% likelihood to recommend.
IPAS has no reviews or ratings to reflect user satisfaction. This absence makes it impossible to determine its reception or value among hoteliers. Clearly, Goki dominates in the eyes of current users. Edge: Goki.
Goki is priced at a $400 base fee, with no monthly fees, implementation costs, or trial options listed. Its transparent pricing model makes it easier for hotel managers to budget and plan.
IPAS does not publish pricing details, and there’s no information on costs or licensing. This lack of transparency complicates budgeting and comparison, favoring Goki’s straightforward approach. Edge: Goki.
Not ideal if your hotel is very small, budget-focused, or in a niche that requires highly specialized hardware or software solutions not yet documented.
Not ideal if your hotel needs a proven, reliable access control system with extensive support.
Goki’s dominant review count and recent positive feedback confirm its position as a leading hotel keyless entry system. Its extensive feature set, integrations, proven support, and user ratings make it a safe, reliable choice for most hotels today.
Choose Goki if you want a trusted, well-supported system backed by hundreds of hotel reviews, strong industry presence, and ongoing innovation. Its broad adoption across different hotel types and sizes demonstrates its adaptability and proven performance.
IPAS, lacking recent validation, reviews, and integration support, remains an unverified option that should be approached with caution. Unless you have specific, unaddressed needs or are willing to accept the risks of deploying untested technology, Goki is the recommended choice for your hotel’s access control needs.
According to HTR's product database, Goki and IPAS - Axesso share 0 features. Here are the key differences — features one has that the other lacks.
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IPAS |
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| Guest Management Dashboard | ||
| Keyless Entry | ||
| Mobile App | ||
| Multi-Property Management | ||
| Notifications | ||
| Remote Checkin |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"We want our competitive advantage to be our Efficiency, we seek to differentiate ourselves from the positioning of traditional hostels that run manual operations and define our ide..."
No published case study for this goal yet.
"THE BLUE was one of the first fully digital hotels in Australia and with goki having the integration to our preferred PMS it was a no brainer to give it a go. With a contactless an..."
No published case study for this goal yet.
What hoteliers love
Goki's keyless entry system is praised for providing a seamless experience and improving security by abolishing the need for physical keys. Guests app... Goki's keyless entry system is praised for providing a seamless experience and improving security by abolishing the need for physical keys. Guests appreciate the convenience, and hoteliers highlight its contribution to smoother check-ins and enhanced operational efficiency.
Reviewers discussed the value of managing room access remotely, allowing for flexibility in guest arrivals and reducing the workload at the front desk... Reviewers discussed the value of managing room access remotely, allowing for flexibility in guest arrivals and reducing the workload at the front desk, particularly beneficial for properties with limited staff or no 24-hour operation.
The integrated messaging feature allows hotels to communicate efficiently with guests, enhancing the guest experience by addressing concerns or prefer... The integrated messaging feature allows hotels to communicate efficiently with guests, enhancing the guest experience by addressing concerns or preferences quickly. It has been particularly praised for transparency in informing guests about events or issues.
Where hoteliers push back
A few reviewers mentioned connectivity issues with Goki's system, such as problems when the internet goes down. These interruptions can affect the sys... A few reviewers mentioned connectivity issues with Goki's system, such as problems when the internet goes down. These interruptions can affect the system's efficacy, suggesting room for improvement in offline capabilities.
While Goki's support team is generally responsive, some users noted delays in communication, particularly those based in areas with significant time z... While Goki's support team is generally responsive, some users noted delays in communication, particularly those based in areas with significant time zone differences from Goki's support team.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Goki and IPAS - Axesso share many core Hotel Keyless Entry Systems features, but each has unique capabilities. Goki offers 20 verified integration partners, while IPAS - Axesso offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Goki leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Goki: No. IPAS - Axesso: No. Neither product currently offers a free tier. Most Hotel Keyless Entry Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Goki has an HT Score of 100 and IPAS has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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