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Goki
4.7 (150 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sílvia, Jason, Christoph + 8 more experts recommend Goki
Read RecommendationsRanked 1 (out of 40) in Hotel Keyless Entry Systems
2024 Winner
Hotel Software
Hoteliers voted Goki as the #1 Hotel Keyless Entry Systems provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldStreamline Operations, Secure Access. Transforming Hotels, Hostels & Airbnbs.
95% recommended by 105 hotels
Capsule Hotel, Bluewater Motel, The Blue Hotel Bondi & 102 others
What is Goki?
Founded in 2016 | Headquarters in Potts Point (Australia) | 9 employees
Goki is a state-of-the-art access control system tailored for the hospitality industry, aiming to enhance guest experiences and operational efficiency. By combining advanced hardware with intuitive software, Goki allows hotels to offer seamless and contactless room access, eliminating the need for physical keys. This not only reduces costs but also increases operational efficiency. Goki stands out with its multifaceted access methods and seamless integration with various Property Management Systems (PMS). Its robust API capabilities further streamline access management. Additionally, Goki promotes sustainability efforts by minimizing the reliance on physical keys.
Capabilities
Contactless check-in
Contactless check-in
Digitalise your arrival process. Guests can check in online prior to arrival or by scanning a QR code on arrival.
Eliminate plastic keys
Eliminate plastic keys
Each guest will automatically be assigned a SmartKey & PIN for the length of their stay.
Put your property on autopilot
Put your property on autopilot
Our dashboard automates your operation & lets you direct guests to ancillary revenue centers.
Run your property from anywhere
Run your property from anywhere
Remotely open doors, run lock audits & pull battery status... GokiAir puts your devices online for greater operational freedom.
Check-out
Check-out
Increases direct extends by 300% & improve your NPS via our sentiment tracking engine.
Features
Door Hardware
4/5 features
Access Management
4/5 features
Guest App
4/5 features
Compatibility
4/5 features
Goki Reviews Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Goki is the #1 most trending product in the Hotel Keyless Entry Systems category (out of 40) and the #54 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGoki has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Goki as the #1 Hotel Keyless Entry Systems provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Goki Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Goki Case Studies
The Statesman Hotel: Streamlining Operations and Elevating Guest Experience with Goki's Smart Access Solutions
Ararat (Australia)
Corporate Keys Elevates Guest Experience with Goki's Contactless Check-Ins
Melbourne (Australia)
How MUSA Lago Di Como Transformed Its Guest Journey with Goki
Sala Comacina (Italy)
How Stayland's Uses Goki's SmartKeys and DoorCodes to Create a Seamless Digital Experience for it's Smart Hostels
San Sebastian - Donostia (Spain)
How the BLUE Hotel has improved its guest journey through digitalisation
Bondi Beach (Australia)
References
"I cannot think back on how my life used to be before Goki."
Jason Ordiway
Owner @
Sin City Hostel
"The engagement level is through the roof in comparison to our previous initiatives."
Tom Cooney
COO @
Rydges World Square Sydney Hotel
"The solution works really well - does what it says and delivers... We are delighted to have signed up with Goki"
Mark Fenelon
CEO @
ClinkNOORD
Featured Customers
Popularity by Segment
Size
5 | X-Small (1-9 room)
44 | Small (10-24 room)
57 | Medium (25-74 room)
22 | Large (75-199 room)
22 | X-Large (200+ room)
Country
83 | Australia
13 | United States of America
11 | Italy
11 | Spain
8 | United Kingdom
8 | New Zealand
3 | Greece
2 | Belgium
2 | Switzerland
2 | Canada
2 | Netherlands
1 | Philippines
1 | Cyprus
1 | Germany
1 | Peru
Type
103 | Hostels
84 | Limited Service & Budget Hotels
56 | Bed & Breakfast & Inns
37 | City Center Hotels
34 | Boutiques
34 | Resorts
26 | Luxury Hotels
20 | Airport/Conference Hotels
14 | Motels
13 | Branded Hotels
13 | Extended Stay & Serviced Apartments
1 | Casinos
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
91 | Oceania
41 | Europe
15 | North America
1 | Asia Pacific
1 | South America
Category
150 | Hotel Keyless Entry Systems
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Goki for its ability to automate and streamline operations, offering keyless entry and integration with PMS to reduce front desk staffing, thus decreasing costs. Guests enjoy the convenience and security of using smartphones for access, enhancing the customer experience. However, users note occasional tech glitches and wish for longer-lasting battery solutions. The platform also supports guest communication and event promotion, potentially increasing revenue.
AI-generated from the text of customer reviews
Looking for specific info?
10
Lock Technology that has saved our hotels money
Owner from 10 to 24 room Branded Hotel in Athens (Greece)
Verified
5 days ago
GOKI is fantastic as it has allowed us to reduce staff ( no more night shift), Manage security issues easily and discreetly, communicate directly with the guests through the in-house messaging system, extend reservations and do everything con tactlessly. Also in our hostel property the younger guest audience loves the cool factor of a app d...
Greece
Greece
Owner
Small Hotel
10
Hostel keys and communication done right!
General Manager from 100 to 199 room Branded Hotel in Noosa (Australia)
Verified
8 days ago
Doing away with physical keys and having direct contact with our guests at our fingertips has been such a revolution. Can't imagine working without it now! The shout-out function is something we use daily to push messages to all of our guests.The hardware is robust and changing batteries is an absolute dream compared to door locks of the pa...
Australia
Australia
General Manager
Large Hotel
10
Remote / Contactless Is the best!
Complex General Manager from 50-74 room Motel in Chimbote (Peru)
Verified
10 days ago
I can get guests checked in remotely with ease, open a door from a push of a button, this makes it so simple for me to manage multiple properties.
Peru
Peru
Complex General Manager
Medium Hotel
10
Smart hostel enablement through digital
CEO from 25-49 room Bed & Breakfast & Inn in San Sebastian - Donostia (Spain)
Verified
10 days ago
We want our competitive advantage to be our Efficiency, we seek to differentiate ourselves from the positioning of traditional hostels that run manual operations and define our identity as a modern, interactive and orderly accommodation. Goki and the technology it offers have paved the way for our successful consolidation as a Smart Hostel.
Spain
Spain
CEO
Medium Hotel
8
Great Contacless Tech
from 10 to 24 room Bed & Breakfast & Inn in Taupo (New Zealand)
Verified
10 days ago
Makes contactless guest check in possible. No staff have to be on site to provide access. Guests like the ease of access.
New Zealand
New Zealand
Small Hotel
10
Mobile Key and Keyless Entry makes for a contactless, seamless check-in/check-out for any type of hosting situation.
Manager from 100 to 199 room Bed & Breakfast & Inn in Lake Hume Village (Australia)
Verified
10 days ago
I like the fact that I can control remotely who has access to my holiday rental property and by just by looking at my account online I can see who's entered the property whether it be service providers to guests. It gives me peace of mind knowing this and also I like the idea that there are no keys needed to avoid problems of them getting l...
Australia
Australia
Manager
Large Hotel
9
Very easy to use
Bar Manager from 100 to 199 room Branded Hotel in Noosa (Australia)
Verified
10 days ago
Great to be able to finally use Goki on a mobile phone to get access into your room contactless, rather than a Physical key or swipe card - makes life so much easier as a manager
Australia
Australia
Bar Manager
Large Hotel
7
It is great and simple product (the key locks), great app and backoffice. Great customer support.
General Manager from 200 to 499 room Hostel in Barcelona (Spain)
Verified
11 days ago
The most I like is the customer support. I know they are there in few minutes to help if anything. And the shout-out feature of app is great to inform all guests what is happening downstairs in lobby or help to plan their day and participate in activities. It is also very secured system. Including main door, we are judged as pretty safe hos...
Spain
Spain
General Manager
X-Large Hotel
10
Reliable contactless locks. Reviews have been fantastic!
General Manager from 10 to 24 room Boutique in Maitland (Australia)
Verified
12 days ago
The GokiAir feature in particular has made our lives so much easier. I am able to create access codes, delete and open door locks from an app on my mobile phone, even when 45 minutes away sitting in my home. Tasks that used to require me to get in the car and drive to help a guest, now can be done from bed! Installation and operation of the...
Australia
Australia
General Manager
Small Hotel
10
Fantastic, fast and reliable
Co Founder from 10 to 24 room Bed & Breakfast & Inn in Bad Saarow (Germany)
Verified
19 days ago
From the first contact to successful implementation, it only took us two weeks! And! It costs are approximately 1/3 of the price of alternative systems! Our guests love it. Seamless implementation with bookboost and Mews.
Germany
Germany
Co Founder
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Goki does an excellent job of improving the guest experience with its smart access technology. The keyless entry system makes check-ins faster and more convenient for guests while also reducing the workload on hotel staff.
Showing all answers to: "What does this product or service do well?"
Goki does an excellent job of improving the guest experience with its smart access technology. The keyless entry system makes check-ins faster and more convenient for guests while also reducing the workload on hotel staff.
Goki's locks are incredibly well designed and are absolutely at the forefront of the industry. By having the hardward in place, Goki encourages travellers to download and install the guest services app which is where all the magic begins. Goki integrates seamlessly with other operational software and continues to release a wide-array of features to support various use cases (staff access, remote access, etc.)
Goki offers one of the best value-for-money lock systems in the industry. Their team has been growing rapidly and they cover all corners of the world. What I love most is the fact they can send you a lock to try it out at no cost, which is unheard of.
Goki excels in providing a comprehensive and user-centric room access solution for hotels. In the hospitality industry, where guest experience is paramount, Goki's user-friendly solution enhances every guest's stay from the moment they arrive. Goki stands out as the ultimate mobile key provider, with a solution so easy to use that the majority of guests bypass reception and head straight to their rooms, making it an effective and seamless choice.
Goki provide a seamless and contactless room access solution for hotels who simultaneously want to delight guests and streamline operations. The intelligent design is not only aesthetically pleasing, but is fully considered from the perspective of all the different guest experience paths that may exist between check-in and room entry. Wi-fi dropout: no problem; dead battery: they've got a solution. Goki has been selected by Shiji Enterprise Platform clients as a reliable solution to work in tandem with a cloud based PMS.
Question:
What differentiates this product or service from the competition?
Answer:
Goki stands out as more than just a keyless entry solution, it is a comprehensive platform designed to enhance both the guest experience and hotel operations. Furthermore, their product supports hotels in reducing environmental impact, such as by replacing plastic key cards.
Showing all answers to: "What differentiates this product or service from the competition?"
Goki stands out as more than just a keyless entry solution, it is a comprehensive platform designed to enhance both the guest experience and hotel operations. Furthermore, their product supports hotels in reducing environmental impact, such as by replacing plastic key cards.
A practical need (unlocking the door) results in very high download rates for the app and many property owners have indicated a lot of success with their guest communications strategy once the locks are in place.
The low costs to get started are the most interesting aspect for hoteliers that know they need to change their entry systems, but don't want to spend on massive costs. Setting Goki up and potentially troubleshooting it with your PMS is fast & simple, which is key (pun intended).
Goki sets themselves apart from the competition in a number of ways. With sleek, industrial design and a clean appearance, they blend seamlessly into the existing design of any property. With a multitude of room access options, including NFC, Bluetooth, and PIN codes, Goki provides a versatile and accommodating access experience for all guests. With an optional app experience, Goki caters to guests who can’t or won’t download an app with an exceptional browser experience. All in all, Goki saves time for travellers and hoteliers alike, – a clear winner in the essential tech stack for any market-leading property.
- Clean industrial designs.
- Multiple options for getting access to the room, whether NFC, bluetooth, pincode, etc - the app is not mandatory for those that can't or won't download it and the solution continues to work around it.
- Intelligent ecosystem facilitating easy guest check-in, room access and on-site communication / promotions.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
It is key to integrate Goki with your other systems, such as a CRM, and coordinate it with an online check-in solution to maximize its potential, ensuring a seamless, efficient, and fully connected guest journey.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
It is key to integrate Goki with your other systems, such as a CRM, and coordinate it with an online check-in solution to maximize its potential, ensuring a seamless, efficient, and fully connected guest journey.
I would recommend evaluating your long term guest communication strategy while implementing Goki and planning for the long term future wrt the evolving needs of your customer base. Important to speak to the Goki team about geographic customs implications.
Contact Dylan and ask him to show you his hardware in person, or ask for a trial piece of equipment to be sent to your doorstep.
Open the imaginary door into the future in your very own head. And ask the Goki team how to enable easy access to your rooms for your guests.
My advice to any hotelier to constantly consider ways to innovate and enhance your guest experience and operational efficiencies – and to not underestimate the impact a flawless entry system can have on the all-round performance of your property. Goki is an excellent choice for both upgrading existing locking systems or seamlessly integrating into new builds. Their cost-effective pricing models, along with industry-leading rates of conversion from front desk check-ins, make Goki a valuable investment for any property type or unique requirements. My advice? Get Goki!
Goki is a great solution for upgrading an existing locking system or for new builds looking to select a new supplier. It's pricing models are cost effective and they have industry leading rates of conversion when it comes to turning guests away from the front desk when it comes to check-in.
Recommended by
Sílvia Casals Bosch
Partnerships Coordinator
@
Bookboost AB
Jason Noronha
CEO
@
Counter
Christoph Irving
Head of Partnerships
@
RoomPriceGenie
Liz Kent
Product Marketing Specialist
@
RMS Cloud
Brian Garvan
Director, Global Partnerships & Product Integration
@
Shiji Group
Sílvia Casals Bosch
Partnerships Coordinator
@
Bookboost AB
Jason Noronha
CEO
@
Counter
Christoph Irving
Head of Partnerships
@
RoomPriceGenie
Liz Kent
Product Marketing Specialist
@
RMS Cloud
Brian Garvan
Director, Global Partnerships & Product Integration
@
Shiji Group
Damien Cazabonne
Marketplace Partner Sales Manager
@
Mews
Jesse Stanley
Technical Product Manager
@
Pace Revenue
Adam Britton
Product Manager
@
Mews
Leroy Niania
BDM Partnerships - APAC
@
Cloudbeds
Shannon Mauger
Sales Executive
@
Cloudbeds
Amelia Gain
CEO & Co-founder
@
Preno
Are you a consultant or vendor that recommends Goki?
Leave a recommendation
Posts
Goki
1 year ago
The Statesman Hotel: Streamlining Operations and Elevating Guest Experience with Goki's Smart Access Solutions
Goki
1 year ago
Corporate Keys Elevates Guest Experience with Goki's Contactless Check-Ins
Goki
1 year ago
How MUSA Lago Di Como Transformed Its Guest Journey with Goki
Goki
1 year ago
Goki Now Available on Oracle Cloud Marketplace
Goki
1 year ago
Goki Celebrates Remarkable Milestone: 20 Million Unlocks on Its Platform
Goki
1 year ago
Goki wins Best Mobile Key & Keyless Entry Solution in the 2023 HotelTechAwards
Goki
2 years ago
How Stayland's Uses Goki's SmartKeys and DoorCodes to Create a Seamless Digital Experience for it's Smart Hostels
Goki
2 years ago
How the BLUE Hotel has improved its guest journey through digitalisation
Goki
2 years ago
Announcing the Launch of the SmartLock Pro: The World's Most Advanced Hotel Lock
Goki Integrations
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Support
Verified Support
Goki has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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