Mobile Keys transforms guests' smartphones into digital room keys, enhancing guest experience, improving security and streamlining room access.
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Goki
4.7 (174 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Goki
Ranked 1 (out of 46) in Hotel Keyless Entry Systems
Streamline Operations, Secure Access. Transforming Hotels, Hostels & Airbnbs.
95% recommended by 109 hotels
More than 50% of Goki’s reviews come from Australia.
Bell - AI powered product analyst
I analyzed all of Goki’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Goki significantly improves hotel operations by offering a keyless entry system that elevates guest experience through seamless check-ins and enhanced communication. This technology decreases costs associated with physical keys and improves security via digital access solutions. Goki's integration with hotel operations increases revenue by promoting guest activities and offering additional services through its efficient communication tools.
What Types of Hotels Goki is Popular For
Size
6 | X-Small (1-9 room)
86 | Small (10-49 room)
38 | Mid-Sized (50-99 room)
33 | Large (100-499 room)
11 | X-Large (500+ room)
Country
96 | Australia
18 | United States
11 | United Kingdom
11 | Italy
11 | Spain
10 | New Zealand
3 | Greece
3 | Netherlands
2 | Belgium
2 | Switzerland
2 | Canada
1 | Philippines
1 | Cyprus
1 | Germany
1 | Peru
1 | Tanzania
Type
115 | Hostels
110 | Limited Service & Budget Hotels
53 | Bed & Breakfast & Inns
50 | Boutique Hotels
47 | City Center Hotels
44 | Resorts
31 | Luxury Hotels
24 | Airport/Conference Hotels
21 | Extended Stay & Serviced Apartments
17 | Branded Hotels
14 | Motels
1 | Casinos
1 | RV Parks & Campgrounds
1 | Vacation Rentals & Villas
Region
106 | Oceania
45 | Europe
20 | North America
1 | Asia Pacific
1 | South America
1 | Africa
Category
174 | Hotel Keyless Entry Systems
Didn’t find what you were looking for?
What is Goki?
Founded in 2016 | Headquarters in Potts Point (Australia) | 9 employees
Goki is a state-of-the-art access control system tailored for the hospitality industry, aiming to enhance guest experiences and operational efficiency. By combining advanced hardware with intuitive software, Goki allows hotels to offer seamless and contactless room access, eliminating the need for physical keys. This not only reduces costs but also increases operational efficiency. Goki stands out with its multifaceted access methods and seamless integration with various Property Management Systems (PMS). Its robust API capabilities further streamline access management. Additionally, Goki promotes sustainability efforts by minimizing the reliance on physical keys.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Goki products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Goki Reviews Analyzed: 10
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Goki Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Goki
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Goki's Provided Description:
"Goki redefines access control with an integrated hardware and software solution designed for operational efficiency. Our SmartLock Pro and robust API capabilities empower property managers to streamline access management and reduce overheads."
FAQs
Goki Alternatives
Not sure if Goki is right for your hotel? Here are similar Hotel Keyless Entry Systems vendors that could be a good fit for your hotel:
Capabilities
Contactless check-in
Contactless check-in
Digitalise your arrival process. Guests can check in online prior to arrival or by scanning a QR code on arrival.
Eliminate plastic keys
Eliminate plastic keys
Each guest will automatically be assigned a SmartKey & PIN for the length of their stay.
Put your property on autopilot
Put your property on autopilot
Our dashboard automates your operation & lets you direct guests to ancillary revenue centers.
Run your property from anywhere
Run your property from anywhere
Remotely open doors, run lock audits & pull battery status... GokiAir puts your devices online for greater operational freedom.
Check-out
Check-out
Increases direct extends by 300% & improve your NPS via our sentiment tracking engine.
Features
Door Hardware
4/5 features
Access Management
4/5 features
Guest App
4/5 features
Compatibility
4/5 features
Q1 '26 Hotel Keyless Entry Systems Survey Insights
Is Goki a good fit for your hotel?
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What you'll get
Full rankings
Access complete rankings based on verified reviews from real hoteliers to make informed decisions.
AI summaries and insights
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Price quote comparisons
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Free tech stack audit
Analyze your current hotel tech stack to identify gaps, redundancies, and optimization opportunities.
Goki Reviews Summary
Ease of Use
4.8/5
Customer Support
4.7/5
ROI
4.7/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Goki is the #1 most trending product in the Hotel Keyless Entry Systems category (out of 46) and the #76 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGoki has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Goki as the #1 Hotel Keyless Entry Systems provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Goki Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Goki to Top Alternatives
Wieldy provides smart locks with automated access codes or webkeys for hotels and guesthouses
Access Control, Time & Attendance, Workforce Management, Hospitality Locking Solutions and Physical Access Systems
Want to find out if Goki is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Fantastic!
Accommodation Manager from 50-74 room Branded Hotel in Noosa (Australia)
Verified
5 months ago
The system is very easy to use for everyone. The feature of talking to the customers via message and being able to do shout outs is fantastic!
Australia
Australia
Accommodation Manager
Mid-Sized Hotel
10
Simplicity of use enhancing guest experience
General Manager from 50-74 room Hostel in Magnetic Island (Australia)
Verified
6 months ago
Ease of use enhancing the overall guest experience, there are minimal maintenance issues, good platform for communication with the guests.
Australia
Australia
General Manager
Mid-Sized Hotel
10
Amazing product
General manager from 100 to 199 room City Center Hotel in Queenstown (New Zealand)
Verified
6 months ago
Easy to use and makes the experience hassle free for guests to use. No worries about losing key cards.
Feed back from guests is always positive.
New Zealand
New Zealand
General manager
Large Hotel
10
Awesome
Team Leader from 50-74 room Hostel in Magnetic Island (Australia)
Verified
6 months ago
Quick, easy and modern - User friendly for staff and guests.
Shout outs for special offers and keeping guests in the loop with notifications when required.
Australia
Australia
Team Leader
Mid-Sized Hotel
8
Functional but could be more durable
Area manager from 50-74 room Hostel in Brescia (Italy)
Verified
6 months ago
1. The possibility of opening doors without keys.
2. The ability to generate custom codes.
3. The use of AA batteries, which simplify management, instead of having batteries specifically designed for the handles.
Italy
Italy
Area manager
Mid-Sized Hotel
10
Goki has been a perfect fit for our hostel. Our main clientele are backpackers, and keys constantly go missing — having room access on their phone has been a total game changer. It’s convenient and reliable. The setup was quick, and the system is incredibly user-friendly for both staff and guests. Goki has genuinely improved our day-to-day operations and helped create a smoother check-in experience.
Nomads Sydney Team Leader from 500+ room Bed & Breakfast & Inn in Sydney (Australia)
Verified
6 months ago
- The ease and convenience.
- No fee for losing your physical key card as it is on your mobile.
Australia
Australia
Nomads Sydney Team Leader
X-Large Hotel
10
Efficient and secure system.
Cluster Assistant House Manager from 10 to 24 room Boutique in London (United Kingdom)
Verified
6 months ago
Key benefits we've seen from the Goki system:
1. It helps us with housekeeping efficiency.
2. It eliminates the need for housekeepers to carry physical keys.
3. Guest response has been very highly recommended.
4. Having locks instead of keys saves us money compared to losing and cutting new physical keys.
Overall, the system is efficient an...
United Kingdom
United Kingdom
Cluster Assistant House Manager
Small Hotel
9
Simple, Easy and Reliable
Head of Ops from 100 to 199 room Extended Stay & Serviced Apartment in Warrington (United Kingdom)
Verified
6 months ago
As the review title states - GOKI completely changed our operation. I would recommend this product, specifically to those older operations that are looking for keyless and remote entry.
United Kingdom
United Kingdom
Head of Ops
Large Hotel
7
Smart lock for Smart Hostel
Head of Operations from 10 to 24 room Boutique in Milan (Italy)
Verified
6 months ago
- Very easy to install.
- Very easy to use.
- Good customer service.
- Guest appreciate the way to use it.
Italy
Italy
Head of Operations
Small Hotel
10
Communication is Key
Housekeeping Supervisor from 10 to 24 room Extended Stay & Serviced Apartment in Coogee (Australia)
Verified
6 months ago
Love that we can send shout out messages to guests if things happen in the hostel so everyone knows what is going on.
Australia
Australia
Housekeeping Supervisor
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Goki does an excellent job of improving the guest experience with its smart access technology. The keyless entry system makes check-ins faster and more convenient for guests while also reducing the workload on hotel staff.
Showing all answers to: "What does this product or service do well?"
Goki does an excellent job of improving the guest experience with its smart access technology. The keyless entry system makes check-ins faster and more convenient for guests while also reducing the workload on hotel staff.
Goki's locks are incredibly well designed and are absolutely at the forefront of the industry. By having the hardward in place, Goki encourages travellers to download and install the guest services app which is where all the magic begins. Goki integrates seamlessly with other operational software and continues to release a wide-array of features to support various use cases (staff access, remote access, etc.)
Goki offers one of the best value-for-money lock systems in the industry. Their team has been growing rapidly and they cover all corners of the world. What I love most is the fact they can send you a lock to try it out at no cost, which is unheard of.
Goki excels in providing a comprehensive and user-centric room access solution for hotels. In the hospitality industry, where guest experience is paramount, Goki's user-friendly solution enhances every guest's stay from the moment they arrive. Goki stands out as the ultimate mobile key provider, with a solution so easy to use that the majority of guests bypass reception and head straight to their rooms, making it an effective and seamless choice.
Goki provide a seamless and contactless room access solution for hotels who simultaneously want to delight guests and streamline operations. The intelligent design is not only aesthetically pleasing, but is fully considered from the perspective of all the different guest experience paths that may exist between check-in and room entry. Wi-fi dropout: no problem; dead battery: they've got a solution. Goki has been selected by Shiji Enterprise Platform clients as a reliable solution to work in tandem with a cloud based PMS.
Question:
What differentiates this product or service from the competition?
Answer:
Goki stands out as more than just a keyless entry solution, it is a comprehensive platform designed to enhance both the guest experience and hotel operations. Furthermore, their product supports hotels in reducing environmental impact, such as by replacing plastic key cards.
Showing all answers to: "What differentiates this product or service from the competition?"
Goki stands out as more than just a keyless entry solution, it is a comprehensive platform designed to enhance both the guest experience and hotel operations. Furthermore, their product supports hotels in reducing environmental impact, such as by replacing plastic key cards.
A practical need (unlocking the door) results in very high download rates for the app and many property owners have indicated a lot of success with their guest communications strategy once the locks are in place.
The low costs to get started are the most interesting aspect for hoteliers that know they need to change their entry systems, but don't want to spend on massive costs. Setting Goki up and potentially troubleshooting it with your PMS is fast & simple, which is key (pun intended).
Goki sets themselves apart from the competition in a number of ways. With sleek, industrial design and a clean appearance, they blend seamlessly into the existing design of any property. With a multitude of room access options, including NFC, Bluetooth, and PIN codes, Goki provides a versatile and accommodating access experience for all guests. With an optional app experience, Goki caters to guests who can’t or won’t download an app with an exceptional browser experience. All in all, Goki saves time for travellers and hoteliers alike, – a clear winner in the essential tech stack for any market-leading property.
- Clean industrial designs.
- Multiple options for getting access to the room, whether NFC, bluetooth, pincode, etc - the app is not mandatory for those that can't or won't download it and the solution continues to work around it.
- Intelligent ecosystem facilitating easy guest check-in, room access and on-site communication / promotions.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
It is key to integrate Goki with your other systems, such as a CRM, and coordinate it with an online check-in solution to maximize its potential, ensuring a seamless, efficient, and fully connected guest journey.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
It is key to integrate Goki with your other systems, such as a CRM, and coordinate it with an online check-in solution to maximize its potential, ensuring a seamless, efficient, and fully connected guest journey.
I would recommend evaluating your long term guest communication strategy while implementing Goki and planning for the long term future wrt the evolving needs of your customer base. Important to speak to the Goki team about geographic customs implications.
Contact Dylan and ask him to show you his hardware in person, or ask for a trial piece of equipment to be sent to your doorstep.
Open the imaginary door into the future in your very own head. And ask the Goki team how to enable easy access to your rooms for your guests.
My advice to any hotelier to constantly consider ways to innovate and enhance your guest experience and operational efficiencies – and to not underestimate the impact a flawless entry system can have on the all-round performance of your property. Goki is an excellent choice for both upgrading existing locking systems or seamlessly integrating into new builds. Their cost-effective pricing models, along with industry-leading rates of conversion from front desk check-ins, make Goki a valuable investment for any property type or unique requirements. My advice? Get Goki!
Goki is a great solution for upgrading an existing locking system or for new builds looking to select a new supplier. It's pricing models are cost effective and they have industry leading rates of conversion when it comes to turning guests away from the front desk when it comes to check-in.
Recommended by
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@
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@
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Head of Partnerships
@
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Product Marketing Specialist
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Marketplace Partner Sales Manager
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Sales Executive
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CEO & Co-founder
@
Preno
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Support
Verified Support
Goki has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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