Goki
4.7 (124 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Liz, Brian, Christoph + 7 more experts recommend Goki
Read RecommendationsGoki
Ranked 1 (out of 39) in Mobile Key & Keyless Entry
2023 Winner
Hotel Software
Hoteliers voted Goki as the #1 Mobile Key & Keyless Entry provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldStreamline Operations, Secure Access. Transforming Hotels, Hostels & Airbnbs.
94% recommended by 94 hotels
Capsule Hotel, Bluewater Motel, The Blue Hotel Bondi & 91 others
More than 50% of Goki’s reviews come from Australia.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Goki is the #1 most trending product in the Mobile Key & Keyless Entry category (out of 39) and the #29 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreGoki has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Goki as the #1 Mobile Key & Keyless Entry provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Goki
Founded in 2016 | Headquarters in Potts Point (Australia) | 9 employees
Goki redefines access control with an integrated hardware and software solution designed for operational efficiency. Our SmartLock Pro and robust API capabilities empower property managers to streamline access management and reduce overheads.
Capabilities
Contactless check-in
Contactless check-in
Digitalise your arrival process. Guests can check in online prior to arrival or by scanning a QR code on arrival.
Eliminate plastic keys
Eliminate plastic keys
Each guest will automatically be assigned a SmartKey & PIN for the length of their stay.
Put your property on autopilot
Put your property on autopilot
Our dashboard automates your operation & lets you direct guests to ancillary revenue centers.
Run your property from anywhere
Run your property from anywhere
Remotely open doors, run lock audits & pull battery status... GokiAir puts your devices online for greater operational freedom.
Check-out
Check-out
Increases direct extends by 300% & improve your NPS via our sentiment tracking engine.
Features
Door Hardware
4/5 features
Access Management
4/5 features
Guest App
4/5 features
Compatibility
4/5 features
Other
2/2 features
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Success Stories
The Statesman Hotel: Streamlining Operations and Elevating Guest Experience with Goki's Smart Access Solutions
Curtin (Australia)
Corporate Keys Elevates Guest Experience with Goki's Contactless Check-Ins
Port Melbourne (Australia)
How MUSA Lago Di Como Transformed Its Guest Journey with Goki
Sala Comacina (Italy)
How Stayland's Uses Goki's SmartKeys and DoorCodes to Create a Seamless Digital Experience for it's Smart Hostels
Donostia (Spain)
How the BLUE Hotel has improved its guest journey through digitalisation
Bondi Beach (Australia)
References
"I cannot think back on how my life used to be before Goki."
Jason Ordiway
Owner @
Sin City Hostel
"The engagement level is through the roof in comparison to our previous initiatives."
Tom Cooney
COO @
Nomads World Hotels Pty. Ltd.
"The solution works really well - does what it says and delivers... We are delighted to have signed up with Goki"
Mark Fenelon
CEO @
ClinkNOORD
Featured Customers
Popularity by Segment
Size
10 | X-Small (1-9 room)
32 | Small (10-24 room)
59 | Medium (25-74 room)
9 | Large (75-199 room)
12 | X-Large (200+ room)
Country
71 | Australia
10 | Spain
9 | Italy
8 | United States of America
7 | United Kingdom
5 | New Zealand
3 | Greece
3 | Netherlands
2 | Belgium
2 | Switzerland
2 | Canada
1 | Philippines
1 | Cyprus
Type
84 | Hostels
12 | Motels
11 | Luxury Hotels
9 | Bed & Breakfast & Inns
9 | Boutiques
8 | Extended Stay & Serviced Apartments
8 | Limited Service & Budget Hotels
8 | Resorts
6 | City Center Hotels
2 | Branded Hotels
2 | Airport/Conference Hotels
1 | RV Parks & Campgrounds
Region
76 | Oceania
37 | Europe
10 | North America
1 | Asia Pacific
Category
124 | Mobile Key & Keyless Entry
Hotelier Rating
8
Simple and good product, Great customer support.
General Manager from 10 to 24 room Bed & Breakfast & Inn in Barcelona (Spain)
Verified
2 days ago
What I most appreciate is the quick customer service/technical support. it works great and in few minutes we are usually able to resolve anything. It is also very secured system. Including main door, we are judged as pretty safe hostel. The feature Shout-out on the app is helping us to inform everyone what is happening in the hostel in the...
Spain
Spain
General Manager
Small Hotel
9
Great product
Owner from 10 to 24 room Motel in Modbury North (Australia)
Verified
3 days ago
Super easy to ease, making what was once a time-consuming process effortless! Modern and sleek design that works well with a modern build and wifi was easy to intergrate.
Australia
Australia
Owner
Small Hotel
9
Great end to end guest and operator experience - smart, contactless and reliable
Owner from 200 to 499 room in Barcelona (Spain)
Verified
4 days ago
The multiple ways guests can open the lock, ensure that for any device and any situation, there is a smooth check-in experience. The open architecture and the well documented API allowed us to integrate with a less common PMS without any problems. We got a lot of feedback from guests that the locks look quite slick and smart, sign and robus...
Spain
Spain
Owner
X-Large Hotel
10
Customer Support Excellence
General Manager from 10 to 24 room Hostel in Wailuku (United States of America)
Verified
6 days ago
Goki Support Team has been the most responsive support team I've ever worked with. They respond within minutes with quaility support and assistance. No matter what the issue is or time of day, the support team at Goki is available to help us work through any issues we run into.
United States of America
United States of America
General Manager
Small Hotel
10
Goki! Self check in and auto-pilot is a winner!
General Manager from 10 to 24 room Bed & Breakfast & Inn in Bothwell (Australia)
Verified
6 days ago
The GOKI service is a great asset for any Hotel/motel/ Airbnb or other type of accommodation. The ease of setup and use once installed with taking bookings/ checking in/out guests and payments is amazing. No need to tell guests where the keys are or having to meet upon arrival.
Australia
Australia
General Manager
Small Hotel
10
Great product for Self-checkins using keyless entry.
Owner from 10 to 24 room Bed & Breakfast & Inn in Mount Maunganui (New Zealand)
Verified
11 days ago
The ease of Self Checkins and allocation of Door Access codes to guests. Batteries lasted a year without recharging. Locks where easy to install.
New Zealand
New Zealand
Owner
Small Hotel
10
Excellent system, user friendly great su
Hotel manager from 10 to 24 room Hostel in Woolloomooloo (Australia)
Verified
11 days ago
Just one click to create the code and send to the hotel’s guests . Easy for late check in for hotel’s guests.
Australia
Australia
Hotel manager
Small Hotel
9
Your life will be easier after should Goki
Manager from 10 to 24 room Hostel in Woolloomooloo (Australia)
Verified
11 days ago
Oue hotel used goki lock and that made our job its easier. Even out of work time we can still do check in for our guest. Save our cost and save our time. We recommend!
Australia
Australia
Manager
Small Hotel
10
Goki Pro Lock integration- High St Motel
Owner from 10 to 24 room Motel in Echuca (Australia)
Verified
12 days ago
- great sales/after sales support - great tech interface and user friendly- high quility hardware - remote code change capa
Australia
Australia
Owner
Small Hotel
10
Goki saves us a lot of time and money every month!
Manager Heart Hotel from 10 to 24 room Boutique in Limassol (Cyprus)
Verified
12 days ago
Their customer support is the best. They reply to you very fast and very accurate. Top admin console lot of choices/options. Nice integration with our PMS (Mews). Automatic emails sending the door codes to our guests. Hassle free service top of the range. We are planning to install Goki also in our next products. We are very happy so far.
Cyprus
Cyprus
Manager Heart Hotel
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Goki excels in providing a comprehensive and user-centric room access solution for hotels. In the hospitality industry, where guest experience is paramount, Goki's user-friendly solution enhances every guest's stay from the moment they arrive. Goki stands out as the ultimate mobile key provider, with a solution so easy to use that the majority of guests bypass reception and head straight to their rooms, making it an effective and seamless choice.
Showing all answers to: "What does this product or service do well?"
Goki excels in providing a comprehensive and user-centric room access solution for hotels. In the hospitality industry, where guest experience is paramount, Goki's user-friendly solution enhances every guest's stay from the moment they arrive. Goki stands out as the ultimate mobile key provider, with a solution so easy to use that the majority of guests bypass reception and head straight to their rooms, making it an effective and seamless choice.
Goki provide a seamless and contactless room access solution for hotels who simultaneously want to delight guests and streamline operations. The intelligent design is not only aesthetically pleasing, but is fully considered from the perspective of all the different guest experience paths that may exist between check-in and room entry. Wi-fi dropout: no problem; dead battery: they've got a solution. Goki has been selected by Shiji Enterprise Platform clients as a reliable solution to work in tandem with a cloud based PMS.
Goki offers one of the best value-for-money lock systems in the industry. Their team has been growing rapidly and they cover all corners of the world. What I love most is the fact they can send you a lock to try it out at no cost, which is unheard of.
Guest experience is one of the key focus in hospitality industry where actors such as Goki play an important role. Easy to use, their solution provides to the guest an excellent tool to enhance their stay from the moment they arrive at the property.
Goki provides a well-documented API that allows partner systems to deeply integrate with the powerful software that takes their door lock hardware to the next level. Other than having a great interface for partners, the user interface in Goki is intuitive for users which is proving to be a massive hit in the market.
Question:
What differentiates this product or service from the competition?
Answer:
Goki sets themselves apart from the competition in a number of ways. With sleek, industrial design and a clean appearance, they blend seamlessly into the existing design of any property. With a multitude of room access options, including NFC, Bluetooth, and PIN codes, Goki provides a versatile and accommodating access experience for all guests. With an optional app experience, Goki caters to guests who can’t or won’t download an app with an exceptional browser experience. All in all, Goki saves time for travellers and hoteliers alike, – a clear winner in the essential tech stack for any market-leading property.
Showing all answers to: "What differentiates this product or service from the competition?"
Goki sets themselves apart from the competition in a number of ways. With sleek, industrial design and a clean appearance, they blend seamlessly into the existing design of any property. With a multitude of room access options, including NFC, Bluetooth, and PIN codes, Goki provides a versatile and accommodating access experience for all guests. With an optional app experience, Goki caters to guests who can’t or won’t download an app with an exceptional browser experience. All in all, Goki saves time for travellers and hoteliers alike, – a clear winner in the essential tech stack for any market-leading property.
- Clean industrial designs.
- Multiple options for getting access to the room, whether NFC, bluetooth, pincode, etc - the app is not mandatory for those that can't or won't download it and the solution continues to work around it.
- Intelligent ecosystem facilitating easy guest check-in, room access and on-site communication / promotions.
The low costs to get started are the most interesting aspect for hoteliers that know they need to change their entry systems, but don't want to spend on massive costs. Setting Goki up and potentially troubleshooting it with your PMS is fast & simple, which is key (pun intended).
Goki offers a solution that truly helps hoteliers and their guests to save time. The traveller can avoid long processes at front desk thanks to an efficient keyless entry to his room while the staff can finally focus more on the guest experience rather than paperworks.
The door lock market is filled with legacy players that do not understand the evolving needs of guests in the current climate. Goki puts the guest first by enabling hotels to serve them on the devices they already have in their hand - their smartphone. Gone are the days of plastic key cards (which are harmful to the planet might I add) which seem to work 50% of the time - Goki allows the guest experience to be unhindered when trying to enter a room or buy a drink at the bar.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice to any hotelier to constantly consider ways to innovate and enhance your guest experience and operational efficiencies – and to not underestimate the impact a flawless entry system can have on the all-round performance of your property. Goki is an excellent choice for both upgrading existing locking systems or seamlessly integrating into new builds. Their cost-effective pricing models, along with industry-leading rates of conversion from front desk check-ins, make Goki a valuable investment for any property type or unique requirements. My advice? Get Goki!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice to any hotelier to constantly consider ways to innovate and enhance your guest experience and operational efficiencies – and to not underestimate the impact a flawless entry system can have on the all-round performance of your property. Goki is an excellent choice for both upgrading existing locking systems or seamlessly integrating into new builds. Their cost-effective pricing models, along with industry-leading rates of conversion from front desk check-ins, make Goki a valuable investment for any property type or unique requirements. My advice? Get Goki!
Goki is a great solution for upgrading an existing locking system or for new builds looking to select a new supplier. It's pricing models are cost effective and they have industry leading rates of conversion when it comes to turning guests away from the front desk when it comes to check-in.
Contact Dylan and ask him to show you his hardware in person, or ask for a trial piece of equipment to be sent to your doorstep.
Open the imaginary door into the future in your very own head. And ask the Goki team how to enable easy access to your rooms for your guests.
Goki offers a trusted solution with great hardware and software. The impact will be instantly applied on your operations on the long term but also impact positively your guest experience from the start.
Door locks seem to be a topic that most hoteliers overlook when thinking about the holistic guest experience at their property. This stems from door locks being seen as asset-based hardware that is not easy to change and will have minimal impact on revenues. However, the difference between Goki and the incumbents in the industry is so vast that the impact on operations will be immediately noticeable for both internal teams and guests.
Recommended by
Liz Kent
Product Marketing Specialist
@
RMS Cloud
Brian Garvan
Director, Global Partnerships & Product Integration
@
Shiji Group
Christoph Irving
Head of Partnerships
@
RoomPriceGenie
Damien Cazabonne
Marketplace Partner Sales Manager
@
Mews
Jesse Stanley
Technical Product Manager
@
Pace Revenue
Liz Kent
Product Marketing Specialist
@
RMS Cloud
Brian Garvan
Director, Global Partnerships & Product Integration
@
Shiji Group
Christoph Irving
Head of Partnerships
@
RoomPriceGenie
Damien Cazabonne
Marketplace Partner Sales Manager
@
Mews
Jesse Stanley
Technical Product Manager
@
Pace Revenue
Adam Britton
Product Manager
@
Mews
Leroy Niania
BDM Partnerships - APAC
@
Cloudbeds
Shannon Mauger
Sales Executive
@
Cloudbeds
Amelia Gain
CEO & Co-founder
@
Preno
Jason Noronha
CEO
@
Counter
Are you a consultant or vendor that recommends Goki?
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Posts
Goki
1 month ago
The Statesman Hotel: Streamlining Operations and Elevating Guest Experience with Goki's Smart Access Solutions
Goki
2 months ago
Corporate Keys Elevates Guest Experience with Goki's Contactless Check-Ins
Goki
2 months ago
How MUSA Lago Di Como Transformed Its Guest Journey with Goki
Goki
3 months ago
Goki Now Available on Oracle Cloud Marketplace
Goki
5 months ago
Goki Celebrates Remarkable Milestone: 20 Million Unlocks on Its Platform
Goki
11 months ago
Goki wins Best Mobile Key & Keyless Entry Solution in the 2023 HotelTechAwards
Goki
1 year ago
How Stayland's Uses Goki's SmartKeys and DoorCodes to Create a Seamless Digital Experience for it's Smart Hostels
Goki
1 year ago
How the BLUE Hotel has improved its guest journey through digitalisation
Goki
1 year ago
Announcing the Launch of the SmartLock Pro: The World's Most Advanced Hotel Lock
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Support
Verified Support
Goki has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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