GraceSoft Easy Innkeeping vs. Newhotel:
Which Is Right for You?

The Decision

Choosing between Easy Innkeeping by GraceSoft and Newhotel hinges on your hotel’s specific operational needs and growth plans. Both platforms aim to streamline property management, but they approach this goal quite differently. GraceSoft’s offering is largely focused on core reservation and communication features, while Newhotel presents a broader, more flexible management suite. Your decision should align with your hotel’s size, tech readiness, and feature priorities.

GraceSoft’s Easy Innkeeping has a significantly larger review count—five reviews in the past six months—compared to just one for Newhotel. This recent activity makes GraceSoft’s platform a more reliable source of current user experience insights. Its overall rating is 0/5, reflecting the limited but recent feedback, whereas Newhotel’s 3/5 score stems from a single older review.

So, which product better suits your hotel? Let’s examine the key aspects.

Is Easy Innkeeping or Newhotel Better for Hotels?

Both products aim to simplify hotel operations but diverge in scope and maturity. Easy Innkeeping emphasizes reservation management, guest communications, and integrations with OTAs—features suited for small to midsized properties seeking straightforward solutions. However, its ratings, especially the 0/5 overall score, suggest limited adoption or recent updates, which impacts confidence in its current state.

Newhotel offers a more comprehensive management system, including front-office, sales, spa, event management, and online marketing features. Its 3/5 rating is based on a single review, but it indicates a functional platform that’s still evolving, with users appreciating its continuous feature additions. Do you need a simple reservations system or a broader operational suite?

Given the recent activity and higher overall score, GraceSoft appears more active, but the limited reviews cast doubt on its current performance. Conversely, Newhotel’s broader approach might appeal if your hotel plans to grow or diversify services.

Edge: Newhotel.

Easy Innkeeping vs Newhotel: Which Should Your Hotel Choose?

If your hotel needs a straightforward reservation system with integrated guest communications and reliable customer support, GraceSoft’s Easy Innkeeping may be suitable. Its strengths lie in its CRM, online check-in/out, and real-time reporting, ideal for properties that prioritize guest experience and operational efficiency.

If your hotel requires a broader management platform that covers sales, spa, events, and online marketing, Newhotel is the better fit. Its scalable solution, supporting multi-lingual and multi-currency operations, is ideal for multi-property groups or hotels planning expansion, despite the limited review data.

For properties emphasizing strong customer support and a rich feature set, GraceSoft’s high support ratings and extensive feature list give it an edge. Conversely, if you seek a flexible, multi-functional system that evolves quickly with new features, Newhotel’s ongoing updates make it attractive.

Edge: Easy Innkeeping.

Is Easy Innkeeping or Newhotel Easier to Use?

Ease of use is critical for staff adoption. GraceSoft’s platform scores 4.4/5 on ease of use, with reviews praising its user-friendly interface and supportive onboarding process. Users highlight its quick learning curve and efficient navigation, especially beneficial for teams with limited tech experience.

Newhotel scores slightly lower at 4/5, with reviews noting it’s easy to learn but sometimes rigid and unintuitive due to its broad feature set. Users appreciate the minimal training needed but mention occasional difficulty navigating advanced features.

Given the recent reviews, GraceSoft’s interface and onboarding seem more polished and user-friendly, making it better suited for teams prioritizing simplicity.

Edge: Easy Innkeeping.

Which Has Better Features: Easy Innkeeping or Newhotel?

GraceSoft offers 36 features exclusive to its platform, including direct billing, automated night audits, SMS guest communication, real-time status updates, online check-in/out, integrated payment terminals, revenue management, and guest CRM. These features are tailored for efficient front-office operations and guest engagement.

Newhotel provides 12 shared features but lacks the extensive specific functionalities found in GraceSoft. Its core features cover essential PMS functions but don’t include advanced communication tools or integrated revenue modules.

If your hotel values features like automated night audits, guest messaging, or integrated payments, GraceSoft’s rich feature set will serve you better. For simpler needs, Newhotel’s more limited feature list might suffice.

Edge: Easy Innkeeping.

Which Has Better Customer Support: Easy Innkeeping or Newhotel?

GraceSoft’s customer support scores a perfect 5/5, with reviews emphasizing its prompt, courteous, and helpful team. Reviewers consistently praise their responsiveness, especially for training and troubleshooting, which is crucial for small teams needing quick assistance.

Newhotel supports users with a 4/5 rating, with reviews noting support is solid but slightly less responsive. Users appreciate the ongoing updates and the ease of learning the platform, but some mention support could be quicker for complex issues.

For hoteliers valuing responsive, high-quality support, GraceSoft’s support stands out as a key advantage.

Edge: Easy Innkeeping.

Which Has More Integrations: Easy Innkeeping or Newhotel?

Newhotel boasts 28 verified integrations, including major channel managers like SiteMinder and Nonius, and online travel agencies such as Omnibees and GuestCentric. Its open architecture allows for extensive third-party connectivity, which is essential for multi-channel distribution.

GraceSoft offers no verified integrations, limiting its connectivity options and potentially requiring manual data entry or workarounds. If seamless OTA and channel management are priorities, Newhotel’s integration capabilities give it a clear advantage.

Edge: Newhotel.

Which Do Hoteliers Rate Higher: Easy Innkeeping or Newhotel?

Despite limited data, GraceSoft’s reviews are very positive, with an 80% likelihood to recommend, mainly praising support and ease of use. Its recent reviews, however, are scarce, suggesting limited current user feedback for hoteliers.

Newhotel’s single review rates it at 3/5, with a 60% likelihood to recommend. Its ratings are influenced by its ongoing development, with users appreciating its expanding features but noting some rigidity.

Given the higher rating and recent review activity, GraceSoft’s platform is rated more favorably by hoteliers, although caution is advised due to the limited number of reviews.

Edge: Easy Innkeeping.

How Much Do Easy Innkeeping and Newhotel Cost?

Easy Innkeeping’s pricing starts at $300 per month with a 30-day trial, with no implementation fees or freemium options. Its straightforward flat-rate model makes budgeting easier for small to midsized properties.

Pricing for Newhotel is not publicly disclosed, which can be typical for comprehensive systems. Its costs often depend on customized modules and the scale of implementation, potentially making it more expensive but also more adaptable.

If predictable monthly costs are important, Easy Innkeeping offers clear pricing. For larger or more complex hotels willing to invest, Newhotel’s pricing structure might better match your needs.

What Type of Hotel Should Use Easy Innkeeping?

• Hotels that need a straightforward, reservation-centric system.
• Small to midsized properties with limited staff training resources.
• Properties prioritizing guest communication and CRM.
• Hotels with reliable internet connectivity, as offline capabilities are limited.
• Teams that value high-quality support and training.

Not ideal if your hotel requires extensive online marketing tools, multiple integrations, or offline reservation management.

What Type of Hotel Should Use Newhotel?

• Multi-property groups seeking a unified management platform.
• Hotels wanting to enhance online sales with integrated booking engines and channel management.
• Properties that operate across multiple countries, needing multi-lingual and multi-currency support.
• Hotels planning to expand or diversify services like spa, events, or condo management.
• Teams comfortable with a platform that evolves regularly and offers extensive third-party integrations.

Not ideal if your hotel prefers a simple, reservation-focused system with minimal features or if cost predictability is a priority.

Easy Innkeeping vs Newhotel: The Bottom Line for Hotels

At its core, Easy Innkeeping by GraceSoft is a reservation-focused property management system designed for small to midsized hotels that prioritize guest communication and operational simplicity. Its strengths lie in customer support, ease of use, and a rich set of features for front-desk tasks, making it well-suited for properties that want an intuitive system with reliable support.

Newhotel offers a broader, more scalable management solution that includes PMS, POS, spa, events, and online marketing tools. While its current review footprint is smaller, its extensive integrations and continuous feature additions make it a compelling choice for hotels aiming for growth or multi-property operations.

If your hotel needs a straightforward, well-supported PMS with excellent customer service, GraceSoft’s Easy Innkeeping is the clear choice. If you seek a flexible, feature-rich system capable of supporting expansion and diverse operations, Newhotel is the superior pick.

In summary: Choose Easy Innkeeping if you want an easy-to-use, support-driven PMS for smaller properties. Opt for Newhotel if you need a scalable, integrated management platform for larger or multi-property hotels.