Newhotel vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software can significantly impact your operations, guest experience, and revenue. Both Newhotel and ThinkReservations aim to streamline your workflows but address different needs and hotel types. While Newhotel offers a broad, scalable platform suited for multi-property and international operations, ThinkReservations focuses on ease of use and robust booking management for smaller, independent properties. Which one aligns better with your hotel’s specific goals?

Is Newhotel or ThinkReservations Better for Hotels?

Both Newhotel and ThinkReservations serve as comprehensive property management systems designed to improve operational efficiency. Newhotel provides an all-in-one platform emphasizing scalability, multi-lingual, multi-currency support, and extensive integrations, making it suitable for larger, multi-property, or international hotels. ThinkReservations, with over 300 reviews and recent activity, emphasizes simplicity, guest communication, and revenue enhancement for small to mid-sized properties.

Newhotel’s platform is tailored to hotels seeking an integrated, scalable suite of tools spanning PMS, POS, spa, and event management, with a focus on online sales and marketing. In contrast, ThinkReservations excels at automating guest management, online booking, and OTA integration, making it easy for small teams to manage reservations and increase revenue. Their different strengths raise the question: do you need a broad, scalable system or a more straightforward, guest-focused platform?

ThinkReservations vs Newhotel: Which Should Your Hotel Choose?

If your hotel needs an intuitive, easy-to-use platform that enhances online booking, guest communication, and revenue, ThinkReservations is the clear choice. Its 312 recent reviews and high ratings (4.88/5 overall) reflect a strong user base of independent hotels, inns, and B&Bs, especially in North America.

On the other hand, if your hotel operates across multiple properties, targets international guests, or requires complex integrations like POS, events, and multi-currency support, Newhotel is better suited. Despite only having one review, its extensive feature set and global reach suggest it’s designed for larger, more diverse hotel portfolios.

In summary, for small, independent properties focusing on guest experience and operational simplicity, pick ThinkReservations. For larger, multi-property, or international hotels needing a broad management system, Newhotel is the more appropriate choice.

Is Newhotel or ThinkReservations Easier to Use?

Both platforms are rated highly for ease of use, with Newhotel at 4/5 and ThinkReservations at 4.8/5. ThinkReservations’ reviews highlight its user-friendly interface, quick onboarding, and straightforward reservation management, with comments like “the support is fantastic, friendly, and helpful,” and “the system is very intuitive for new staff.” Users also appreciate its automation features, which save time and reduce errors.

Newhotel’s interface is learned quickly and requires minimal training, but some reviews note it can be rigid and occasionally unintuitive, especially given its broader scope. Its onboarding process is rated 4/5, but the complexity of features may require more training for staff unfamiliar with extensive management systems.

Edge: ThinkReservations.

Which Has Better Features: Newhotel or ThinkReservations?

ThinkReservations boasts 32 features exclusive to its platform, including guest messaging, real-time status updates, drag-and-drop tapechart, automated night audit, and revenue management modules. These features directly support operational efficiency, guest communication, and revenue growth, with the system enabling upsell increases of over 17% as reported by users.

Newhotel offers just 1 unique feature—Guest Feedback Management—focusing on guest satisfaction insights. While it shares 11 common features with ThinkReservations, its limited exclusive features suggest a narrower scope, primarily emphasizing multi-property management, POS, and event management.

Edge: ThinkReservations.

Which Has Better Customer Support: Newhotel or ThinkReservations?

Both products score highly for support, with Newhotel at 4/5 and ThinkReservations at 4.79/5. ThinkReservations’ recent reviews praise its “quick response,” “knowledgeable staff,” and “support that feels personal,” making users feel well-supported during onboarding and daily operations.

Newhotel’s support is rated similarly, though reviews note some rigidity and infrequent updates. Given the large number of recent reviews and high satisfaction scores, ThinkReservations’ support appears more responsive and aligned with user needs.

Edge: ThinkReservations.

Which Has More Integrations: Newhotel or ThinkReservations?

Newhotel offers 28 verified partners, including major OTAs and technology providers like SiteMinder, GuestCentric, and Profitroom, providing extensive connectivity for larger, multi-channel operations. ThinkReservations has 16 verified partners, with integrations focused on OTAs like Expedia, Airbnb, and TripAdvisor, as well as tools like TrustYou and OpenKey.

While Newhotel’s broader set of integrations supports complex, multi-platform management, ThinkReservations’ streamlined integrations excel at simplifying online booking and guest communication. If broad ecosystem connectivity is essential, Newhotel leads; for ease and OTA management, ThinkReservations is strong.

Edge: Newhotel.

Which Do Hoteliers Rate Higher: Newhotel or ThinkReservations?

ThinkReservations has a significantly higher overall rating (4.88/5) based on 312 recent reviews, reflecting strong satisfaction among small, independent hotels and B&Bs. Hotels in this segment consistently praise its ease of use, support, and revenue features, with comments like “like adding another employee to our business.”

Newhotel’s ratings are limited to a single review (3/5 overall), indicating less user feedback and experience. Its ratings suggest it’s still developing and not yet widely adopted or reviewed.

Edge: ThinkReservations.

How Much Do Newhotel and ThinkReservations Cost?

Newhotel’s pricing details are not publicly available, indicating a bespoke or enterprise-level quote process. ThinkReservations costs $1,100 per month, with no free trial offered, which is typical for systems with extensive features and integrations.

Given the lack of transparent pricing for Newhotel, your decision might depend on the specific needs and size of your property. ThinkReservations’ straightforward monthly fee makes budgeting easier for small to mid-sized hotels.

What Type of Hotel Should Use Newhotel?

• Hotels that operate across multiple locations or regions, especially with international guests.
• Properties requiring complex integration with POS, spa, event management, and online marketing.
• Owners seeking a scalable platform that combines PMS, channel management, and online sales.
• Hotels that need multi-lingual, multi-currency support for global operations.

Not ideal if you run a small, independent property with simple reservation needs or prioritize ease of use over extensive features.

What Type of Hotel Should Use ThinkReservations?

• Small hotels, inns, B&Bs, and boutique properties focused on online booking and guest communication.
• Teams that want a simple, quick-to-learn system to reduce administrative time.
• Properties looking to increase revenue through upselling and dynamic rate management.
• Hotels that rely heavily on OTA integrations and need a reliable booking engine.

Not ideal if you need multi-property management, extensive on-premise solutions, or complex event and POS integrations.

The Bottom Line for Hotels

Newhotel offers a broad, scalable management system suited for large, multi-property, international hotels looking for extensive integrations and features. Its current review count and recent activity are sparse, indicating a less proven track record compared to ThinkReservations.

ThinkReservations shines with over 300 reviews, a high 4.88/5 rating, and recent positive feedback from small hotels and B&Bs. Its focus on user-friendly booking, guest communication, and revenue features makes it the stronger choice for independent properties.

If your hotel needs an all-in-one platform that can grow with you and handle complex operations, Newhotel is worth considering. For smaller, guest-centric hotels prioritizing ease of use, automation, and proven satisfaction, ThinkReservations is the clear winner.