eviivo Suite™ HMS vs. Newhotel:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ HMS by eviivo and Newhotel depends on what your hotel needs most. While both aim to streamline operations and improve guest management, their core functionalities and target markets diverge significantly. eviivo’s platform is more focused on independent, small-scale accommodations, especially in the UK, whereas Newhotel offers a more scalable, multi-functional system suitable for a broader range of property types globally.

Both products address hotel management, but the decision hinges on your property size, complexity, and growth ambitions. Do you want a specialized solution with a strong UK presence or a flexible, multi-module platform capable of international expansion? Which aligns better with your strategic goals?

Is eviivo Suite™ or Newhotel Better for Hotels?

eviivo Suite™ excels in serving independent hotels, B&Bs, and vacation rentals, with a reputation for ease of use, straightforward integration, and a focus on small to medium hotels. It boasts a high user rating of 4.48/5 and 191 reviews, with recent feedback emphasizing its reliability, customer service, and operational efficiency. However, some reviews cite issues with support responsiveness and limited customization options.

Conversely, Newhotel’s strengths lie in its scalability and wide feature set, including POS, spa, events, and multi-property management. Despite having only one recent review and a general 3/5 rating, it emphasizes comprehensive functionality suitable for larger or multi-property operations. Its recent reviews are lacking, which weakens confidence in its current performance. Are your needs more niche or broad?

Do you prioritize a proven, well-reviewed platform tailored for small independent properties, or are you seeking a customizable, multi-use system for a growing or complex portfolio?

eviivo Suite™ vs Newhotel: Which Should Your Hotel Choose?

If your hotel primarily offers independent accommodations, bed and breakfasts, or short-term rentals, eviivo Suite™ is the clear choice. Its 95% likelihood to recommend, 22 recent reviews, and specialized features like native email marketing, revenue management, and integrated CRS make it highly suitable for small-scale operators seeking simplicity and reliability.

If your hotel manages multiple properties, resorts, or requires advanced POS, event management, or multi-currency support, Newhotel’s multi-module approach might appeal. However, with only one recent review and a moderate 3/5 rating, its current performance appears less certain. It could be advantageous if your team values scalability over simplicity, but beware of limited recent feedback.

In summary, for small to medium independent hotels, go with eviivo. For larger, multi-property operations with diverse needs, consider Newhotel, but only if you can verify current support quality.

Is eviivo Suite™ or Newhotel Easier to Use?

eviivo’s UI is praised for its straightforward, intuitive interface, scoring 4.48/5 on ease of use from 191 reviews. Users highlight its quick onboarding, well-designed booking and reporting modules, and minimal training requirements. The onboarding process is rated 4.38/5, and many reviews commend how staff can adapt quickly.

Newhotel’s interface is described as somewhat rigid and occasionally unintuitive, with a 4/5 ease rating from the single recent review. It suggests that while learning Newhotel doesn’t require extensive training, users may face a steeper learning curve due to its complexity.

Edge: eviivo, given its extensive positive user feedback and higher overall ease-of-use score.

Which Has Better Features: eviivo or Newhotel?

eviivo Suite™ offers a broad array of 43 features exclusive to its platform, including native email marketing, revenue management, automated night audit, guest CRM, and integrated payments. These features support advanced revenue and guest management, operational automation, and marketing efforts tailored for small independent hotels.

Newhotel provides only one unique feature—Point of Sale—and its overall feature set is limited compared to eviivo’s, with just 11 shared features. While it covers essential property management and online presence tools, it lacks the extensive automation and guest engagement features eviivo offers.

Edge: eviivo, with a significantly larger and more specialized feature set.

Which Has Better Customer Support: eviivo or Newhotel?

eviivo’s customer support has a 4.57/5 rating, with reviewers praising its professionalism, responsiveness, and helpful training sessions. Comments highlight quick resolutions and dedicated onboarding, although some mention inconsistent chat support.

Newhotel’s support scores 4/5, but reviews are scarce. The limited feedback does not provide enough insight into the quality or responsiveness of support, making it difficult to definitively compare.

Edge: eviivo, given its higher rating and extensive support history.

Which Has More Integrations: eviivo or Newhotel?

eviivo integrates with 32 verified partners, including major OTAs, channel managers, and revenue tools like TripAdvisor, Experience Hotel, and PriceLabs. Its broader partner network enables seamless multi-channel distribution and automation.

Newhotel connects with 28 verified partners, including popular solutions like SiteMinder and Revinate. Although slightly fewer, its integrations cover most essential online marketing and booking channels, but with less variety than eviivo.

Edge: eviivo, due to its larger number of verified integrations and diverse partner ecosystem.

Which Do Hoteliers Rate Higher: eviivo or Newhotel?

eviivo’s review score of 87.7/100 and 191 reviews demonstrate strong satisfaction among small independent property owners. Recent reviews praise its reliability, ease of use, and customer support, with a 95% recommendation rate.

Newhotel’s 3/5 rating from a single review provides limited insight, and the lack of recent feedback weakens confidence. Given the large volume of recent reviews for eviivo, it clearly holds higher user approval.

Edge: eviivo, supported by its more extensive and recent positive feedback.

How Much Do eviivo and Newhotel Cost?

eviivo charges a fixed monthly fee of $700, with no trial, freemium, or implementation fees. Its predictable pricing favors small hotels with clear budgets.

Newhotel’s pricing details are unavailable, making direct comparison impossible. Its flexibility and scalability likely mean variable costs depending on modules and property size.

If cost predictability is critical, eviivo’s transparent $700/month fee provides clarity; for customized pricing, contact Newhotel directly.

What Type of Hotel Should Use eviivo?

• Hotels that are small, independent, and primarily UK-based.
• Bed & Breakfasts, inns, and vacation rentals seeking straightforward management.
• Properties with limited staff needing easy-to-use tools.
• Hotels prioritizing customer service and operational ease.
• Teams that want reliable, integrated booking, billing, and guest communication.

Not ideal if:

• Your property is part of a large chain or multi-property group.
• You require extensive customization or advanced automation features.
• Your hotel operates in regions outside Europe and the UK.

What Type of Hotel Should Use Newhotel?

• Larger hotels, resorts, or multi-property groups seeking a unified platform.
• Hotels requiring POS, event management, or multi-currency support.
• Teams looking for a scalable system that can grow with their business.
• Hotels wanting a fully integrated online marketing and booking engine.
• Properties with complex operational needs that need multi-module support.

Not ideal if:

• You are a small independent hotel needing simple, quick management.
• Your hotel is in a region where support or integrations are limited.
• You prefer a platform with extensive user reviews and proven customer support.

The Bottom Line for Hotels

eviivo Suite™ by eviivo is designed for small, independent properties, especially in the UK, with a focus on simplicity, reliability, and guest management. Its extensive features, high user ratings, and recent positive reviews make it a solid choice for hotels prioritizing operational ease and customer service.

Newhotel offers a broad, scalable suite suitable for larger and multi-property hotels, but its limited recent reviews and moderate ratings suggest it may not yet be as proven or responsive as eviivo. Its strength lies in its multi-module flexibility and international support, making it suitable for hotel portfolios with complex needs.

If your property is small, independent, and wants a trusted, highly-rated platform, choose eviivo. For larger, multi-property operations or those needing extensive customization, consider Newhotel—but proceed carefully given current review limitations.