GraceSoft Easy Innkeeping vs. Optima HMS:
Which Is Right for You?

The Decision

Choosing between GraceSoft’s Easy Innkeeping and Priority Software’s Optima HMS hinges on your hotel’s specific needs and operational priorities. Both solve core hotel management issues—reservation handling, guest communication, and revenue optimization—but they diverge significantly in complexity, features, and market presence. Your decision should weigh the importance of recent reviews, feature depth, ease of use, and support.

While GraceSoft offers a straightforward, budget-friendly solution with a focus on small to midsized properties, Priority Software provides a more comprehensive, globally connected platform suited for larger or chain hotels. Which aligns better with your hotel's current and future plans?

Is Easy Innkeeping or Optima HMS Better for Hotels?

Both platforms aim to streamline hotel operations, but their approaches differ. GraceSoft’s Easy Innkeeping is designed primarily for smaller properties, offering essential reservation, payment, and guest communication tools, along with a direct booking engine. It connects to major OTAs and includes built-in CRM and reporting, but it lacks extensive integrations and advanced revenue management features.

In contrast, Priority Software’s Optima HMS offers a broader suite of tools, including global distribution, dynamic pricing, automation, and a marketplace with over 40 verified partners. It’s aimed at hotels seeking a more centralized, scalable system that supports multiple revenue channels and complex operations. With more recent reviews and a higher overall rating, Priority’s platform provides more confidence in current performance.

Are you prioritizing a simple, cost-effective solution or a more sophisticated, globally connected system? Your hotel’s size, growth plans, and operational complexity will influence this choice.

Optima HMS vs Easy Innkeeping: Which Should Your Hotel Choose?

If your hotel needs a user-friendly, budget-conscious property management system with core features and limited integration requirements, GraceSoft’s Easy Innkeeping is suitable. It’s ideal for small to midsized properties, especially those with limited IT resources, given its high ease-of-use rating and positive support reviews.

However, if your hotel operates across multiple locations, relies heavily on global distribution, or seeks advanced revenue management, Optima HMS is the better fit. Its comprehensive feature set, support for over 40 integrations, and high user ratings across various hotel segments make it a more scalable and versatile choice.

For properties aiming to grow or enhance international visibility, Priority’s platform offers a more robust foundation. Conversely, budget-sensitive hotels with straightforward needs should consider GraceSoft.

Is Easy Innkeeping or Optima HMS Easier to Use?

Ease of use heavily favors Priority HMS, which boasts a perfect 5/5 user rating and a 5/5 onboarding score. Reviewers consistently highlight its intuitive interface, quick setup, and minimal staff training requirements, with comments like “help is available at any hour,” and “helpful support that resolves issues swiftly.”

GraceSoft scores a solid 4.4/5 for ease of use, with reviewers appreciating its straightforward design and customer support. However, some mention aesthetic and control issues on the backend, and the cloud-only nature of the system can pose challenges during internet outages.

Edge: Priority Software.

Which Has Better Features: Easy Innkeeping or Optima HMS?

Priority HMS surpasses GraceSoft in total features, offering 44 shared features plus 9 exclusive ones like digital registration, guest app, integrated ID/passport scanner, and rate shopping modules. It supports advanced revenue management, global distribution, and automation tools that GraceSoft does not provide.

GraceSoft offers 4 unique features, including employee messaging, guest messaging, centralized messaging, and pricing intelligence—helpful but less extensive. Its focus is on essential property management with CRM and reporting, but it lacks the advanced distribution and automation capabilities of Priority.

Edge: Priority Software.

Which Has Better Customer Support: Easy Innkeeping or Optima HMS?

Both platforms receive top marks for customer support, each earning a 5/5 rating. GraceSoft’s support team is praised for their availability, courteousness, and prompt assistance, with review quotes such as “their customer service is among the best I’ve encountered.”

Priority Software also garners excellent reviews, with users appreciating the rapid problem resolution and tailored assistance, especially in technical troubleshooting. Given the more recent reviews for Priority, confidence in ongoing support is higher.

Edge: Priority Software.

Which Has More Integrations: Easy Innkeeping or Optima HMS?

Priority HMS offers 40 verified integrations, including major OTAs like Booking.com, Expedia, Agoda, and global distribution partners such as STR, Net Affinity, and TrustYou. Its open architecture allows for extensive connectivity, enabling your hotel to expand distribution channels easily.

GraceSoft does not currently list verified partners, which limits its ability to support complex or extensive distribution needs. This could restrict growth or international marketing strategies.

Edge: Priority Software.

Which Do Hoteliers Rate Higher: Easy Innkeeping or Optima HMS?

Priority Software’s recent reviews, although fewer in number, give it a stellar 9/10 NPS score and a 90% likelihood to recommend, with users in Europe and Asia-Pacific praising its global connectivity and automation.

GraceSoft’s reviews are older and more limited but show an 8/10 NPS and 80% recommendation rate, mostly from North American hotels. Larger or international hotels tend to favor Priority for its scalability and distribution.

Edge: Priority Software.

How Much Do Easy Innkeeping and Optima HMS Cost?

Pricing for Easy Innkeeping starts at $300/month with no trial or implementation fees, making it accessible for smaller properties. Pricing details for Priority HMS are not publicly listed, but it is positioned as a premium, enterprise-level solution, often involving customized quotes.

If budget constraints are your concern, Easy Innkeeping’s transparent pricing offers clarity. For larger hotels or chains, the investment in Priority’s platform reflects its extensive features and integrations.

What Type of Hotel Should Use Easy Innkeeping?

• Hotels that operate small to midsized properties, especially independent inns, cabins, or vacation rentals.
• Teams seeking an affordable, easy-to-learn system with core reservation, payment, and guest communication features.
• Properties that prioritize high support quality and straightforward setup.
• Hotels with limited technical resources or those starting digital transformation.

Not ideal if your hotel:

• Is part of a large chain with multiple locations.
• Needs advanced revenue management, global distribution, or automation.
• Requires extensive integrations with third-party systems.

What Type of Hotel Should Use Optima HMS?

• Larger hotels, resorts, or chain properties seeking a centralized management system.
• Hotels aiming for global distribution, multi-channel booking, and dynamic pricing.
• Properties looking for automation, guest apps, and digital registration capabilities.
• Hotels in multiple regions, particularly in Europe, Middle East, or Asia-Pacific, aiming for international expansion.

Not ideal if your hotel:

• Is a small, independent property with limited budget.
• Does not require complex distribution or automation features.
• Has minimal IT support or prefers a simple, basic PMS.

The Bottom Line for Hotels: Easy Innkeeping or Optima HMS?

The core difference lies in scope: Easy Innkeeping offers an affordable, straightforward solution for small hotels, with solid support but limited integrations and features. It’s best for properties with basic needs and tight budgets.

Priority Software’s Optima HMS is a robust, globally capable platform supporting complex operations, extensive integrations, and automation. It suits larger hotels, resorts, or chains looking to grow, optimize revenue, and expand their distribution.

If your hotel is small, independent, and cost-sensitive, Easy Innkeeping provides adequate tools with high support. For hotels with international ambitions, multiple properties, or high operational complexity, Optima HMS delivers more comprehensive value.

In conclusion, the more recent reviews and the higher overall ratings favor Priority Software, making it the safer choice for hotels prioritizing growth, automation, and distribution. However, budget constraints and simplicity favor GraceSoft’s Easy Innkeeping for smaller or less complex properties. Evaluate your current operational needs against these strengths to make the best decision.