The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 36 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Great Stay App shines , with exclusive features like Automatic Translations (Multi-Lingual).
Hudini shines in ease of use and customer support — especially for brand properties (0.0/5) .
Side-by-side ratings based on 36 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $200/mo |
| Verified Reviews | 0 | 36 |
After analyzing 36 verified reviews, Great Stay App users most value its , while Hudini users highlight support and responsiveness, customization and flexibility, user interface (ui) and user experience (ux). Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Support and Responsiveness
▾
|
|
|
+
Customization and Flexibility
▾
|
|
|
+
User Interface (UI) and User Experience (UX)
▾
|
|
|
+
Guest Engagement and In-room Services
▾
|
|
| Cons | |
|
−
Communication of Progress
▾
|
|
|
−
Performance Issues and Lag
▾
|
|
How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) | — | #19 3 reviews |
| Mid-Size (25-74 rooms) ▾ | #38 0 reviews | #11 14 reviews |
| Large (75-199 rooms) ▾ | — | #9 10 reviews |
| X-Large (200+ rooms) ▾ | — | #4 7 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #38 0 reviews | #16 8 reviews |
| Luxury ▾ | — | #7 34 reviews |
| Branded / Chain ▾ | #33 0 reviews | #10 10 reviews |
| Extended Stay | — | #17 1 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | — | #9 5 reviews |
| Europe ▾ | #36 0 reviews | #17 5 reviews |
| Asia Pacific | — | #12 0 reviews |
| Middle East ▾ | — | #3 16 reviews |
Choosing the right guest engagement app for your hotel hinges on several factors. Both Great Stay App and Hudini aim to elevate guest experiences and streamline operations, but they differ significantly in their maturity, features, and support. Great Stay App, despite having no recent reviews or ratings, offers a broad set of features with limited verified integration and no recent customer feedback. Hudini, on the other hand, has a strong track record with nearly 30 recent reviews, high ratings, and a broad range of integrations, making it a more reliable choice for most hoteliers today.
The core of your decision should be based on your hotel's specific needs—whether you prioritize proven support and integrations or need a vendor with a larger market presence and more recent, positive reviews. Are you ready to see how these two compare across key categories?
Great Stay App and Hudini both serve to improve guest communication and service delivery, but their maturity levels and market presence vary. Great Stay App is a relatively unknown entity with zero reviews, no ratings, and no recent customer feedback, which makes evaluating its real-world performance difficult. Hudini, however, boasts 29 reviews in the last six months, a 4.79/5 ease-of-use rating, and a 4.72/5 support score, reflecting strong recent user satisfaction.
While Great Stay App claims to focus on guest engagement and revenue, its lack of recent validation means you cannot confidently predict its performance. Hudini’s high NPS score (9.55/5) and 96% likelihood to recommend suggest that many hoteliers find it reliable and effective. Do you want to risk an unproven solution or opt for a platform with proven user satisfaction?
If your hotel needs a guest app with proven usability, extensive integrations, and recent positive reviews, Hudini is the clear pick. It appeals to mid-sized to large hotels aiming for seamless guest engagement, thanks to its 15 verified integrations, high review scores, and broad geographic reach. Hudini’s focus on customization, in-room services, and integration with hotel systems makes it suitable for properties looking for a full-service, reliable app platform.
Conversely, if your hotel is smaller, or you are experimenting with guest communication tools and are willing to accept less validation, Great Stay App might be worth investigating. However, its lack of recent reviews and verified integrations makes it a less certain investment. Would you prefer a platform with a proven track record or a newer, less validated solution?
Hudini’s user ratings reveal a near-perfect 4.79/5 ease of use score, based on recent reviews, highlighting an intuitive interface and smooth onboarding process. Customers praise Hudini for its responsive support and quick deployment, with comments like “The team is very accommodating,” and “Presence and availability during deployment was good.” Some review comments suggest room for improvement in communication and QA processes, but overall, it remains user-friendly.
Great Stay App, with a score of 0/5, provides no data on usability or support, leaving its ease of use entirely unverified. Without recent reviews, it’s impossible to assess how intuitive or accessible its interface is for your staff or guests. Edge: Hudini.
Hudini offers 11 shared features with Great Stay App and has an additional feature exclusive to Great Stay App: automatic translations for multi-lingual support. Hudini’s features include guest messaging, service requests, IPTV technology, and integrations with 15 verified partners, like Vingcard and Oracle Hospitality.
Great Stay App’s standout feature is multilingual support, but it offers only one feature unique to it, with no verified integrations available. Hudini’s broader feature set—coupled with its more recent customer validation—makes it a more comprehensive choice. Edge: Hudini.
Hudini’s support team scores 4.72/5, based on recent reviews praising its responsiveness, availability, and proactive approach during deployment. Customers mention the team’s dedication and willingness to jump on calls when needed, although some suggest communication could be more structured during project phases.
Great Stay App provides no recent data or reviews on support or onboarding, making it impossible to evaluate its customer service quality. Without verified support ratings or feedback, Hudini’s support remains the more dependable option. Edge: Hudini.
Hudini connects with 15 verified hotel system partners, including major players like Signify, INTEREL, SALTO, and Oracle Hospitality. This extensive integration portfolio allows it to support advanced in-room controls, billing, and keyless entry, streamlining hotel operations significantly.
Great Stay App lists only two verified partners—RoomRaccoon and RUNNR.ai—lacking the breadth of Hudini. Its limited integrations suggest it may not support the advanced operational features your hotel requires. Edge: Hudini.
Hudini’s recent reviews reflect high satisfaction, with a 4.79/5 ease of use score, a 4.72/5 support score, and a 9.55/5 NPS, indicating strong recommendations. Its reviews emphasize the platform’s guest engagement capabilities, integrations, and customization options.
Great Stay App has no recent reviews or ratings, so there’s no data to support its user satisfaction. Its lack of validation makes Hudini the more trusted choice for hotels seeking proven positive experiences. Edge: Hudini.
Great Stay App does not list specific pricing or a trial, implying it may be a custom quote or less transparent. Hudini charges a base fee of $200, with no mention of ongoing costs, and markets itself as a straightforward, no-trial service.
Given Hudini’s transparent pricing model, you can budget accordingly. The absence of clear pricing details for Great Stay App limits its comparability, but its lack of recent reviews suggests it may not be as accessible or established. Edge: Hudini.
Not ideal if:
Not ideal if:
Hudini’s longstanding presence, recent positive reviews, and extensive integrations position it as the more reliable and proven guest engagement platform. Its high user ratings and broad feature set make it suitable for hotels seeking a full-service app that enhances guest satisfaction and operational efficiency.
Great Stay App offers a basic communication platform with multilingual support but lacks recent validation, verified integrations, and customer feedback. It may serve small or experimental properties but is less suited for hotels prioritizing proven performance and support.
If your hotel values reliability, support, and proven results, Hudini is the clear choice. Choose Great Stay App only if you are testing new solutions on a tight budget, and your hotel’s needs are minimal with no critical reliance on integrations or recent validation.
Hotel Guest Apps pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | — | From $200/mo |
According to HTR's product database, Great Stay App and Hudini Mobile App share 11 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Automatic Translations (Multi-Lingual) |
We analyzed 2 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"We partnered with Hudini to develop a mobile app specifically designed for our hotel guests, and the results have been impressive. The Atlantis Dubai App offers seamless access to..."
Unique capabilities
What hoteliers love
Reviews consistently highlight Hudini's responsive support team, available 24/7 to assist with any issues. The team is praised for its dedication, pro... Reviews consistently highlight Hudini's responsive support team, available 24/7 to assist with any issues. The team is praised for its dedication, problem-solving skills, and willingness to go beyond the norm to ensure customer satisfaction.
Hudini offers a customizable platform that allows hotels to tailor features and functionalities according to their specific needs. This includes modif... Hudini offers a customizable platform that allows hotels to tailor features and functionalities according to their specific needs. This includes modifying CMS backend, mobile ordering capabilities, and integrating unique hotel services, providing a personalized guest experience.
The product is praised for its intuitive design and seamless functionality, both front-end for guests and back-end for hotel staff. The attention to d... The product is praised for its intuitive design and seamless functionality, both front-end for guests and back-end for hotel staff. The attention to detail in visual elements and overall cohesiveness makes it easy to use, though some users suggest further enhancements for even better intuitiveness.
Where hoteliers push back
A recurring point of feedback is the need for better communication structures during project progress. Regular touchpoints during backend development... A recurring point of feedback is the need for better communication structures during project progress. Regular touchpoints during backend development and more transparent communication channels would help address user concerns timely and build stronger client relationships.
Some users have noted occasional performance issues and lag within the application, suggesting enhancements to improve loading times and overall respo... Some users have noted occasional performance issues and lag within the application, suggesting enhancements to improve loading times and overall responsiveness. This is an area where further refinement could lead to better user satisfaction.
Ranks higher for
Where the ratings diverge most
It depends on your requirements. Great Stay App and Hudini Mobile App share many core Hotel Guest Apps features, but each has unique capabilities. Great Stay App offers 2 verified integration partners, while Hudini Mobile App offers 15. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Hudini Mobile App leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Great Stay App: No. Hudini Mobile App: No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Great Stay App has an HT Score of 0 and Hudini has 76. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Custom recommendations tailored to your property