Hub OS Guest in Touch vs. The Hotel Communication Network (HCN):
Which Is Right for You?

The Decision

Choosing between Hub OS Guest in Touch and The Hotel Communication Network (HCN) hinges on your hotel’s specific communication needs. Both products aim to streamline guest interactions, but they do so via different approaches: Hub OS offers a web-based contactless communication platform, while HCN provides mission-critical self-service technology directly within guest rooms. Your decision depends on whether you prioritize comprehensive guest engagement or in-room automation.

While HCN boasts a broader feature set with nine unique functionalities, Hub OS’s stronger market presence and recent reviews make it the more proven option. Are you ready to dive into the specifics?

Is Hub OS Guest in Touch or The Hotel Communication Network (HCN) Better for Hotels?

Hub OS Guest in Touch primarily focuses on contactless communication, enabling guests to request services like housekeeping, book restaurant options, and report incidents via a web app. Its core strength lies in improving operational efficiency and inter-departmental coordination, especially in hotels seeking to modernize guest interactions without overwhelming staff.

HCN, on the other hand, specializes in self-service solutions embedded directly into guest rooms, offering voice capabilities, digital requests, and integrated services. Its aim is to improve guest autonomy and satisfaction through in-room automation, making it ideal for hotels looking to provide advanced, 24/7 self-service options.

Both products aim to enhance guest satisfaction—Hub OS by streamlining communication across departments, HCN by empowering guests to serve themselves. Which approach aligns better with your hotel’s operational model?

Hub OS Guest in Touch vs HCN: Which Should Your Hotel Choose?

If your hotel needs a contactless communication platform to improve operational flow and staff coordination, Hub OS is the better choice. Its proven track record, with 27 recent reviews and an overall 4.69/5 rating, speaks to its reliability and ease of use for frontline staff.

HCN suits hotels that want to offer a futuristic in-room self-service experience, especially if you're aiming for increased automation and guest autonomy. However, with only three verified partners and no recent reviews, HCN’s market presence and proven performance are less established.

For hotels prioritizing robust, user-friendly guest communication that integrates with current operations, Hub OS clearly stands out. But if your focus is on high-tech in-room automation, HCN might be worth exploring, despite the limited recent feedback.

Is Hub OS Guest in Touch or HCN Easier to Use?

Hub OS scores an impressive 4.87/5 for ease of use, with many reviews praising its intuitive interface and quick onboarding process. Users find the platform straightforward, with minimal training required for staff, and value its mobile accessibility for on-the-go management.

HCN’s interface and user experience are less documented, with no recent reviews available to evaluate. Given the limited information, it’s difficult to assess how easily staff and guests adopt HCN’s solutions.

Edge: Hub OS Guest in Touch.

Which Has Better Features: Hub OS Guest in Touch or HCN?

Hub OS offers three shared features, focusing on contactless communication, incident management, and operational reporting, but lacks unique features beyond those core functions. Conversely, HCN provides nine additional functionalities, including mobile check-in, guest profiles, multilingual support, and in-room voice assistance—features that extend guest autonomy and streamline in-room requests.

HCN’s broader feature set, especially its in-room automation tools, offers more value for hotels seeking comprehensive self-service solutions. However, Hub OS excels in communication management and operational oversight.

Edge: The Hotel Communication Network (HCN).

Which Has Better Customer Support: Hub OS or HCN?

Hub OS’s support ratings are high, with 4.74/5 for customer support and positive comments about its responsiveness and proactive assistance. Users highlight that support is quick and helps resolve issues effectively, minimizing disruptions.

There are no recent customer support reviews for HCN, making it difficult to compare service quality. Given the available data, Hub OS’s support reputation is clearly stronger.

Edge: Hub OS Guest in Touch.

Which Has More Integrations: Hub OS or HCN?

Hub OS boasts 23 verified integrations with major partners like Oracle Hospitality, Stayntouch, and Mews, providing extensive connectivity options. HCN has only three verified integrations, including Oracle Hospitality and Stayntouch, limiting its interoperability.

If seamless integration with existing PMS, booking engines, or operational tools is crucial, Hub OS offers a significant advantage due to its broader partner network.

Edge: Hub OS Guest in Touch.

Which Do Hoteliers Rate Higher: Hub OS or HCN?

Hub OS’s recent reviews reflect a high level of satisfaction, with a 4.69/5 overall rating, a 97% likelihood to recommend, and a NPS score of 9.67/10. Hoteliers from diverse segments praise its user-friendliness, customer support, and operational benefits.

There are no recent reviews for HCN, so its user ratings and satisfaction levels remain unverified. For confidence in performance and support, Hub OS remains the clear leader.

Edge: Hub OS Guest in Touch.

How Much Do Hub OS and HCN Cost?

Pricing details for both products are not publicly available. Neither offers a freemium plan, flat-rate, or per-room pricing, and both require direct contact for quotes.

Your hotel will need to reach out to each vendor for tailored proposals, which may include implementation fees or subscription costs based on your specific needs.

What Type of Hotel Should Use Hub OS?

• Hotels focused on enhancing operational efficiency through contactless communication.
• Properties seeking to streamline maintenance, housekeeping, and department coordination.
• Hotels prioritizing easy-to-deploy solutions without extensive in-room automation.
• Hotels aiming for high user adoption, fast onboarding, and strong support.

Not ideal if:

• Your hotel relies heavily on in-room automation or voice-controlled self-service.
• You require advanced multilingual or in-room guest profile features.
• Your property is primarily in-room focused, like luxury resorts with high automation needs.

What Type of Hotel Should Use HCN?

• Hotels aiming to offer in-room self-service with voice and digital interfaces.
• Properties targeting tech-savvy guests expecting high automation.
• Hotels looking to reduce front-desk contact and increase in-room guest autonomy.
• Properties with sufficient budgets for in-room technology deployment.

Not ideal if:

• Your hotel needs proven, broad operational communication tools.
• You prefer solutions with extensive integrations and established market presence.
• Your focus is on front-office or back-of-house operational management rather than in-room automation.

Hub OS vs HCN: The Bottom Line for Hotels

Hub OS and HCN serve different core needs in the hotel guest experience. Hub OS is a contactless communication tool that improves operational coordination, while HCN provides in-room self-service automation aimed at elevating guest independence.

Choose Hub OS if your hotel needs a reliable, well-rated platform to streamline staff communication and incident management. It’s especially suitable for hotels seeking a proven, easy-to-implement solution with strong support and integrations.

Opt for HCN if your property aims to deliver high-tech, in-room automation and cater to guests expecting self-service facilities. Its feature set supports automation but is less proven in recent reviews, making it riskier unless in-room experience is your priority.

In conclusion, for most hotels prioritizing operational reliability and recent user feedback, Hub OS Guest in Touch is the more secure choice. However, if your hotel’s strategic goal is to lead with in-room automation and you’re prepared for the potential uncertainties, HCN offers compelling features worth exploring.