Guestnet vs. Guest Services by SmartStay:
Which Is Right for You?

The Decision

As a hotelier weighing Guestnet by Guestnet and Guest Services by Liverton, your main challenge is selecting a platform that elevates your guest experience while streamlining operations. Both products aim to modernize guest interactions through digital touchpoints, but they differ significantly in features, user feedback, and overall market presence. Guestnet’s high review count and recent positive feedback make it the more reliable choice today.

Are you prioritizing wider adoption and proven success, or are you seeking a highly customizable platform with a broader feature set? Let’s compare each product’s strengths and weaknesses to help you decide.

Is Guestnet or Guest Services Better for Hotels?

Guestnet and Guest Services target similar problems—enhancing guest engagement and operational efficiency through digital interfaces—but they diverge in their approach and maturity. Guestnet is a comprehensive, fully integrated guest app designed to support communication, upselling, and information sharing without requiring app downloads, which fosters high guest adoption. Meanwhile, Liverton’s Guest Services offers extensive in-room features like digital check-in, room selection, and F&B ordering, emphasizing in-room convenience.

Guestnet’s platform has a higher review volume (152 reviews, 51 in the last six months) and a superior recent rating, indicating broader hotel trust and ongoing support. Liverton’s smaller review base (7 reviews, none in the last six months) limits confidence in its current performance and market standing. Given the recent activity and higher ratings, Guestnet is the safer bet for reliable, well-supported digital guest engagement.

Guestnet vs Guest Services: Which Should Your Hotel Choose?

If your hotel needs a versatile, easy-to-integrate guest communication platform that enhances pre-arrival, stay, and post-stay interactions—especially with a focus on automation and multi-channel messaging—Guestnet is the clear choice. Its high NPS score (9.51/5) and 152 reviews, including recent ones, show consistent user satisfaction, especially among luxury and boutique hotels.

Conversely, if your hotel prioritizes a robust in-room experience with features like digital check-in, room selection, F&B ordering, and in-room service requests, Liverton’s platform aligns better. Its feature set includes device-agnostic check-in, digital compendium, and QR-based ordering, suited for properties aiming to modernize in-room services.

For most hotels, especially those valuing proven support and broader market confidence, Guestnet is the recommended solution. Its track record of recent positive reviews and higher ratings make it the more dependable choice.

Is Guestnet or Guest Services Easier to Use?

Guestnet’s UI boasts a 4.74/5 ease of use rating, with many reviewers emphasizing its intuitive design and quick staff onboarding. Guests find it straightforward and engaging, with many noting how it simplifies communication and service access, leading to high adoption.

Liverton’s platform scores slightly lower at 4.57/5, with some users mentioning the need for further clarity during implementation. While both are rated highly, the larger review base for Guestnet provides stronger evidence of a smoother, more consistent user experience.

Edge: Guestnet.

Which Has Better Features: Guestnet or Guest Services?

Guestnet offers 12 unique features, including request management, room service ordering, guest profiles, and multi-lingual support. However, it lacks in-room check-in, keyless entry, and F&B ordering directly from guests’ devices.

Liverton presents 20 features, including self-check-in/out, device-agnostic solutions, ID verification, PCI compliance, and door lock integration. It provides advanced in-room functionalities, such as dynamic menu pricing, pre-arrival upselling, and multiple payment options, making it more feature-rich for in-room and check-in processes.

While Liverton’s broader feature set is compelling, its limited recent reviews and smaller user base make Guestnet’s more streamlined, proven feature set the safer choice.

Edge: Liverton.

Which Has Better Customer Support: Guestnet or Guest Services?

Guestnet’s support ratings are notably higher at 4.82/5, with many reviews praising its responsiveness and helpfulness. Customers describe their support team as "always available and helpful," with quick problem resolution and ongoing assistance.

Liverton’s support scores 4.29/5, and reviewers mention that while the team is technically knowledgeable, some technical issues and onboarding challenges have been experienced. Given the more extensive recent positive feedback, Guestnet’s support is more reliable and consistent.

Edge: Guestnet.

Which Has More Integrations: Guestnet or Guest Services?

Guestnet boasts 20 verified integration partners, including major names like Mews, Shiji, ASA Hotelsoftware, and Websline. It also connects with key hotel management systems and third-party apps, offering flexibility for diverse property ecosystems.

Liverton has 8 verified partners, including RMS, Cloudbeds, and Oracle Hospitality, but fewer integrations overall. While Liverton’s integrations cover key systems, Guestnet’s broader partner network provides greater flexibility and future-proofing.

Edge: Guestnet.

Which Do Hoteliers Rate Higher: Guestnet or Guest Services?

Guestnet’s recent reviews reflect a very high satisfaction level, with a 9.51/5 NPS score and 95% likelihood to recommend. Hotels across luxury, boutique, and resort segments praise its ease of use, support, and automation.

Liverton’s ratings are limited, with only 7 reviews and no recent feedback, making it difficult to gauge current hotel satisfaction. Given the volume and recency of Guestnet reviews, it clearly enjoys stronger hotel trust and advocacy.

Edge: Guestnet.

How Much Do Guestnet and Guest Services Cost?

Both products are priced at a base fee of $500, with no additional implementation or monthly per-room charges, making them comparable in cost. Since neither offers a freemium or trial, your decision hinges on value and fit rather than price.

What Type of Hotel Should Use Guestnet?

• Hotels that want a highly customizable, multi-channel guest communication platform.
• Properties aiming to digitize pre-arrival and post-stay engagement.
• Hotels seeking strong PMS integration and automation without in-room focus.
• Small to large hotels prioritizing digital guest interaction and upselling.
• Teams looking for a platform with extensive partner integrations and proven support.

Not ideal if:

• Your hotel relies heavily on in-room check-in or keyless entry.
• You need advanced in-room service features like device-agnostic controls or ID verification.
• Your focus is primarily on in-room F&B and direct guest requests.

What Type of Hotel Should Use Guest Services?

• Hotels that want a comprehensive in-room digital experience, including check-in, room selection, and F&B ordering.
• Properties seeking to modernize in-room services with QR codes and mobile keys.
• Hotels that value in-room guest engagement and upselling directly via device.
• Those planning to integrate door lock systems and digital compendiums for a seamless guest journey.
• Hotels with a tech-forward strategy emphasizing in-room convenience and personalization.

Not ideal if:

• Your hotel primarily needs guest communication outside the room.
• You lack the infrastructure or staff capacity for implementing in-room self-service solutions.
• The property’s core focus is on traditional service models without digital upgrades.

The Bottom Line for Hotels

Guestnet’s core advantage is its proven, high-volume, recent reviews, and extensive integrations. Its platform is well-suited for hotels prioritizing guest communication and operational automation without in-room focus.

Guest Services offers a broader feature set aimed at in-room digital experiences, including check-in, keyless entry, and F&B ordering. Its comprehensive functionalities make it ideal for hotels seeking to modernize in-room services and optimize guest in-room interactions.

For most hotels, especially those valuing support and a mature ecosystem, Guestnet remains the safer, more tested choice. If in-room technology and direct guest engagement are your top priorities, then Liverton’s platform warrants consideration.

Our Verdict

Guestnet by Guestnet is the more reliable and widely adopted digital guest app, with a higher review count, recent positive feedback, and strong integration options. Its focused feature set and excellent support make it ideal for hotels looking to improve communication, streamline operations, and boost guest satisfaction.

While Liverton’s Guest Services offers a compelling suite of in-room features—especially for properties emphasizing in-room convenience—the smaller review base and lack of recent feedback make its current performance less certain.

In conclusion, if your goal is to choose a proven, well-supported platform with a broad hotel user base, Guestnet is the clear choice. However, if your property’s primary need is cutting-edge in-room technology and advanced upselling, Liverton could be worth exploring further once it garners more recent reviews and market traction.