INTELITY Guest Mobile Apps vs. Guest Services by SmartStay:
Which Is Right for You?

The Decision

Choosing between INTELITY Guest Mobile Apps and Guest Services by SmartStay hinges on your hotel’s specific needs and priorities. Both solutions aim to enhance guest engagement through digital channels, but they diverge significantly in features, user experience, and overall market presence.

INTELITY offers a comprehensive, well-established platform with a broad feature set and extensive integrations, primarily serving upscale and boutique hotels worldwide. Conversely, SmartStay emphasizes flexible check-in, upsell capabilities, and F&B ordering, with a focus on operational simplicity and guest convenience. Which solution better fits your property’s goals?

Is INTELITY or Guest Services by SmartStay Better for Hotels?

Both products are designed to elevate the guest experience through mobile and digital interfaces, yet they approach this goal differently. INTELITY’s platform covers a wide range of functionalities—mobile check-in/out, key issuance, service requests, and more—integrating deeply with numerous hotel systems. SmartStay, on the other hand, prioritizes digital check-in, upselling, and F&B ordering, focusing on streamlining guest interactions from pre-arrival to in-room services.

While INTELITY has a larger review base and recent feedback showing consistent performance, SmartStay's reviews are limited and less current, reducing confidence in its current capabilities. Do you prefer a robust, proven solution or a more niche, upsell-focused platform?

INTELITY vs Guest Services by SmartStay: Which Should Your Hotel Choose?

If your hotel needs a broad, customizable system that integrates with multiple property management systems and supports a variety of guest services, go with INTELITY. Its extensive feature list—over 18 unique features—makes it suitable for luxury, boutique, and resort properties seeking to modernize every aspect of guest engagement.

If your priority is a streamlined, easy-to-deploy digital check-in and upsell platform that emphasizes F&B ordering and simplified guest interactions, Guest Services by SmartStay is the better fit. It’s ideal for hotels seeking quick implementation and focusing on operational efficiency with a solid in-room and pre-arrival experience.

In summary, choose INTELITY if you need comprehensive guest engagement, customization, and system integrations. Opt for SmartStay if your goal is straightforward digital check-in, upsell opportunities, and F&B ordering with less complexity.

Is INTELITY or Guest Services by SmartStay Easier to Use?

INTELITY’s UI is rated 4.49/5, slightly below SmartStay’s 4.57/5, reflecting ease of use. However, recent reviews indicate INTELITY’s onboarding process is rated 4.28/5, with some users citing initial complexity and occasional glitches. Support responsiveness is high, yet some mention delays during implementation.

SmartStay scores 4.5/5 for onboarding and ease of use, with reviews emphasizing its intuitive interface and straightforward deployment. Its smaller size and focused feature set contribute to a smoother staff adoption process.

Edge: SmartStay. While INTELITY’s platform is rich in features, SmartStay’s simpler interface and onboarding process make it slightly easier for staff to adopt quickly.

Which Has Better Features: INTELITY or Guest Services by SmartStay?

INTELITY boasts 18 features exclusive to its platform, including mobile check-in, digital concierge, guest messaging, and in-room controls—covering a broad range of guest touchpoints. SmartStay offers 20 unique features, focusing on digital check-in, room selection, upselling, F&B ordering, and QR code-based services, many tailored for front-line operational ease.

INTELITY’s features support high-end, full-service properties needing deep integrations and customization. SmartStay’s targeted features are ideal for hotels prioritizing simplified digital check-in, upselling, and in-room service ordering.

Edge: INTELITY, due to its larger suite of features and deeper integration capabilities, making it more adaptable for complex operations.

Which Has Better Customer Support: INTELITY or Guest Services by SmartStay?

INTELITY’s support scores 4.5/5, with reviews praising its responsiveness and dedicated customer success managers. Users highlight their satisfaction with ongoing support, although some mention support delays during system integrations.

SmartStay’s support is rated 4.29/5, with reviews indicating prompt responses but also some frustrations with inconsistent problem resolution. Its smaller team may limit support scalability during peak times.

Edge: INTELITY. Its larger team and established support infrastructure provide more reliable assistance, especially for complex implementations.

Which Has More Integrations: INTELITY or Guest Services by SmartStay?

INTELITY integrates with 56 verified partners—including major PMS, POS, and hotel tech systems—making it highly versatile for properties with existing infrastructure. Shared integrations include RMS, Oracle Hospitality, Mews, and Shiji Group, among others.

SmartStay offers 8 verified integrations, including PMS, POS, and loyalty systems. Its narrower focus limits compatibility but simplifies deployment for properties with fewer existing systems.

Edge: INTELITY, with its extensive ecosystem of verified partners and integration options across diverse hotel systems.

Which Do Hoteliers Rate Higher: INTELITY or Guest Services by SmartStay?

INTELITY enjoys an overall rating of 4.41/5 based on 45 reviews, with 91% of hoteliers recommending it. Recent reviews praise its robustness, customization, and impact on guest satisfaction, especially at resorts and boutique properties.

SmartStay’s reviews are limited with no recent feedback, and its review score is unlisted, indicating less confidence in current performance. Hotelier satisfaction appears lower due to limited data.

Edge: INTELITY, given its larger review base, higher ratings, and recent positive feedback.

How Much Do INTELITY and Guest Services by SmartStay Cost?

INTELITY’s pricing starts at a base fee of $100 per month, with no freemium or trial options. Additional costs may include implementation or custom integrations, but specifics vary by property size and needs.

SmartStay charges a $500 monthly base fee, with no mention of free tiers or trials. Its higher starting cost may be justified by its narrower scope but could be less flexible for smaller hotels.

What Type of Hotel Should Use INTELITY?

• Hotels that want extensive customization and integration options, including luxury resorts, boutique hotels, and conference centers.
• Properties aiming to modernize guest engagement across multiple touchpoints—mobile check-in, digital concierge, room controls.
• Teams that require flexible branding, content management, and scalable features for future growth.
• Not ideal if your hotel prefers a simple, out-of-the-box solution with minimal customization.
• Not ideal if your property operates on a very tight budget with minimal need for integrations.

What Type of Hotel Should Use Guest Services by SmartStay?

• Hotels seeking a quick-to-deploy digital check-in and upsell system, especially those emphasizing F&B ordering and operational efficiency.
• Properties that prioritize ease of use for staff and guests, with minimal need for deep integrations.
• Hotels focusing on increasing upsell revenue through packages, room selection, and in-room ordering.
• Not ideal if your hotel requires extensive customization, integrations, or advanced guest engagement features.
• Not suitable for properties needing sophisticated back-end analytics or multi-system compatibility.

The Bottom Line for Hotels: INTELITY vs Guest Services by SmartStay

INTELITY’s platform is a comprehensive digital guest engagement system suited for upscale, tech-savvy hotels seeking deep customization and extensive integrations. Its strengths lie in its feature breadth, proven market presence, and robust support, making it ideal for properties that want to elevate every aspect of the guest journey.

SmartStay offers a streamlined, user-friendly platform emphasizing digital check-in, upselling, and F&B ordering. It’s better suited for hotels prioritizing quick implementation, operational simplicity, and targeted guest services.

If your property demands a full-service, scalable solution with proven reliability, INTELITY remains the stronger choice. Conversely, if you want a straightforward, easy-to-deploy system with essential features focused on check-in and upselling, SmartStay may serve your needs better.