Guest Services by SmartStay

Liverton's SmartStay Platform enhances the guest journey and in-room experience by offering unique digital check-in, that includes multiple upsell options including room selection (allowing the guest to choose their room) and package upsell allowing marketing to add packages, such as early check-in or late check-out or bar or restaurant offering. Once the guest checks-in, the Liverton system proceeds to take payment and preauthorization, issuing upsell offers, check the guest in via the PMS, and then issue a QR Code (for kiosk interfacing for key issuance), issue a Apple and Google Wallet Key, or provide a mobile key via App Clip or Mobile App. Once inside the property the platform converts into a digital compendium, guest request service, and in-room and venue based food and beverage ordering platform (via QR code). This system allows the guest to easily requests services (towel, ice to the room) and ordering food and drinks via a simple QR based menu that interfaces to the hotel loyalty system, PMS and POS platforms, allowing instant chargeback to room, and can be configured to work across multiple property chargeback to PMS, and allows for scheduling of orders, dynamic pricing of menu's, surcharge and tray charge options. Optional tipping can also be added into the platform.

4.6 (7 REVIEWS)

Building on top of our award winning platform invite your guests to complete check-in before they arrive at your property. Waiting in line and desk check-in is a thing of the past. Empower your guests to customise their stay and re-deploy existing resource to make their experience memorable. Book A Demo Our platform is "Appless" no need to download and install cumbersome software. Guests will be contacted in advance of their stay via automated EMAIL and SMS. 24/7 check-in/out for all guests. No staff interaction needed. Liverton’s world-leading SmartCheck kiosk automates the front desk experience via a self-service terminal. Guests can quickly check-in and out, scan and read driver's licenses and passports with facial recognition, make payment, and receive their room keys without waiting in line. With 3 different models available, there is a Kiosk made for every type of hotel or accommodation provider:

5.0 (1 REVIEWS)

Streamline ordering and make it easy for guests to access your F&B services on property. Using SmartStay hotel guests can order direct to their room, pay by credit card and access discounts. Our platform is "Appless" no need to download and install cumbersome software. Guests simply scan QR codes throughout your property to view and order items. 01 Increase Revenue: Make it easy to access your services by implementing QR codes throughout your property. Customers of SmartStay have reported an increase of up to 50% in sales revenue when compared to other platforms 02 No Hidden Fees: All guest funds are paid direct to your bank account. We do not hold revenue or charge additional transaction fees 03 Guest Recognition: Our platform has a dedicated connection to your PMS system and allows guests to link reservations for the duration of their stay. Membership recognition and dynamic discounts can be applied automatically. 04 Staff Efficiency: Guests can engage and order direct to your kitchen allowing you to re-deploy staff into other areas to improve efficiency and revenue. Other benefits: White labeling: Our platform has been designed from the ground up to be themed. Adjust images, fonts, colours, wording using our admininistration portal. The sky's the limit and your brand is front and centre. Membership & loyalty: Loyalty programmes are an important part of the guest journey and can be critical to the success of a brand. During the arrival process our platform will identify if a guest is enrolled in your programme. For existing members, a visualisation of a membership level is presented, benefits are displayed at various parts of the process and dynamic discounts can be offered on specific hotel amenities where needed. For non members loyalty sign up is presented along with the benefits to join your programme. Enrolments are sent directly to your loyalty programme or to your back office for processing. Integrations; We integrate directly with your POS system to deliver the best possible guest experience. We connect to over 70 different platforms and maintain a talented in house development team to ensure integrations are kept up to date and secure. Orders made through our platform will print directly to the Kitchen Smart links are available to 3rd party systems to provide discounts and other recognitions.

0.0 (0 REVIEWS)