GuestPoint PMS vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and revenue. GuestPoint PMS and ThinkReservations PMS both aim to simplify hotel management, but they differ significantly in scope, user feedback, and regional presence. Your choice hinges on your property size, operational needs, budget, and preferred integrations. Are you ready to find the best fit for your hotel?

Is GuestPoint or ThinkReservations Better for Hotels?

Both GuestPoint and ThinkReservations are cloud-based PMS solutions designed to streamline operations, but they serve different hotel segments and geographical markets. GuestPoint boasts an extensive feature set tailored for motels and small to mid-sized properties globally, with a strong focus on customer support and reliability. ThinkReservations, meanwhile, excels with small hotels, B&Bs, and vacation rentals, emphasizing ease of use, OTA integration, and revenue tools.

GuestPoint’s strengths lie in its comprehensive reservation management, reporting, and automation, with dedicated features like revenue management and integrated CRS. ThinkReservations, however, offers a broader array of OTA integrations, digital check-in, and upselling tools, making it particularly appealing for properties heavily reliant on online bookings. Both platforms aim to reduce manual tasks, but GuestPoint’s lack of recent reviews and regional focus contrast with ThinkReservations’ active growth and extensive user base.

Are you prioritizing deep operational automation or seamless OTA connectivity? Your choice depends on your hotel’s specific needs.

GuestPoint vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel needs a reliable, feature-rich PMS with strong customer support and operates widely across regions, GuestPoint is the better choice. It’s particularly suited for motels and properties seeking centralized messaging, revenue management, and on-premise options, despite its limited recent review activity.

On the other hand, if your hotel relies heavily on OTA integrations, online check-in, and upselling, ThinkReservations is the more suitable solution. It’s ideal for small hotels, B&Bs, and vacation rentals aiming to maximize revenue with less complexity, supported by its large user base and recent, highly positive reviews.

In summary, choose GuestPoint for extensive operational features and international reach, or pick ThinkReservations if OTA connectivity, ease of use, and recent positive feedback are your priorities.

Is GuestPoint or ThinkReservations Easier to Use?

GuestPoint scores a perfect 5/5 for ease of use, praised for its intuitive interface and minimal training needs. Its onboarding is rated 4.88/5, with many users highlighting straightforward navigation and helpful support, despite some comments about interface navigation issues.

ThinkReservations also receives an excellent 4.82/5, with users emphasizing its simple booking engine, clear workflows, and quick setup. Support ratings are similarly high at 4.82/5, with many describing their experience as “like adding another employee” thanks to its user-friendly design.

Edge: GuestPoint.

Which Has Better Features: GuestPoint or ThinkReservations?

GuestPoint offers 9 features unique to its platform, including on-premise management, automated space optimization, a guest app, housekeping mobile app, integrated CRS, and revenue management tools. Its total of 35 shared features also include multi-channel distribution, POS, and reporting.

ThinkReservations, with 4 exclusive features like digital registration, GDPR compliance, multilingual support, and tablet check-in, has a total of 35 shared features as well. It excels in OTA integrations, upselling, and online check-in, with a focus on online guest engagement.

In terms of feature depth, GuestPoint’s specialized modules cater to larger or regionally diverse properties, while ThinkReservations’ focus on OTA, digital check-in, and upselling makes it ideal for small hotels seeking high automation.

Edge: GuestPoint.

Which Has Better Customer Support: GuestPoint or ThinkReservations?

GuestPoint’s customer support is highly rated at 5/5, with reviews emphasizing “helpful, patient, and knowledgeable” staff available 24/7. Users appreciate the quick issue resolution and ongoing support, especially during onboarding and updates.

ThinkReservations also scores strongly at 4.82/5, with users praising its responsiveness, accessibility, and proactive service. Many reviews mention the support team as “like an extra employee,” helping streamline operations and solve problems promptly, although some express a desire for weekend support.

Edge: GuestPoint.

Which Has More Integrations: GuestPoint or ThinkReservations?

ThinkReservations boasts 16 verified integrations, including major OTAs like Booking.com, Expedia, Airbnb, and TripAdvisor, plus tools like OpenKey and TrustYou. GuestPoint has 7 verified partners, including Stripe, STAAH, SiteMinder, and Goki, with only one shared partner, Stripe.

While ThinkReservations offers broader connectivity, GuestPoint’s integrations are more focused on hospitality-specific systems like revenue management and CRS. Your choice depends on whether OTA integration or specific channel management features are more vital for your hotel.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: GuestPoint or ThinkReservations?

ThinkReservations’ reviews, with 356 recent comments, consistently rate it near 5 stars, especially among small properties, B&Bs, and vacation rentals. Reviewers highlight its ease of use, operational automation, and revenue tools as making a noticeable difference.

GuestPoint, with only 25 reviews and no recent feedback, is rated poorly at 0/5, indicating a lack of recent user data. The reviews available are very positive but outdated, making it hard to assess current performance.

Edge: ThinkReservations.

How Much Do GuestPoint and ThinkReservations Cost?

GuestPoint’s pricing is a straightforward $200 monthly fee, with no free tier or implementation charges. ThinkReservations charges $500 monthly, also without added implementation fees, but its higher price reflects its broader OTA integrations and features.

Considering user value, ThinkReservations’ higher cost is justified by its extensive integrations and automation, while GuestPoint offers a more budget-friendly option with core features.

What Type of Hotel Should Use GuestPoint?

• Hotels that operate across multiple regions and need a global, fully integrated PMS.
• Properties seeking revenue management, CRS, and housekeping mobile apps.
• Small to medium motels and boutique hotels wanting reliable support and automation.
• Teams aiming for centralized messaging and automated room assignments.

Not ideal if:

• You require frequent, rapid updates through internet bookings.
• Your hotel is primarily focused on digital check-in or multilingual support.
• You prefer a PMS with a large, recent review base.

What Type of Hotel Should Use ThinkReservations?

• Small hotels, B&Bs, and vacation rentals wanting an easy-to-use, OTA-friendly PMS.
• Properties focusing on upselling, online check-in, and guest engagement.
• Hotels seeking a cost-effective, highly automated system with strong channel management.
• Teams prioritizing seamless integration with major OTAs like Airbnb and Expedia.

Not ideal if:

• You need extensive revenue management modules.
• Your property operates in multiple regions requiring multilingual or GDPR support.
• You desire a PMS with on-premise or housekeping mobile apps.

GuestPoint vs ThinkReservations: The Bottom Line for Hotels

GuestPoint is a comprehensive, globally oriented PMS with a focus on automation, revenue management, and support. It suits larger, multi-region properties and motels that need a full suite of integrated services.

ThinkReservations delivers a simplified, OTA-optimized PMS ideal for small hotels, B&Bs, and vacation rentals, with a proven track record of boosting revenue and ease of use. Its recent reviews and extensive integrations make it the superior choice for most small to mid-sized properties.

If operational automation, regional support, and a broad feature set are your priorities, go with GuestPoint. If your focus is on online bookings, guest engagement, and cost-effective automation, ThinkReservations is the clear winner.