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GuestPro vs. RoomRaccoon PMS:
Which Is Right for You?
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
GuestPro shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
How Does GuestPro Compare to RoomRaccoon PMS?
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
What Are the Pros and Cons of GuestPro vs RoomRaccoon PMS?
After analyzing 209 verified reviews, GuestPro users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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GuestPro vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | GuestPro |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
| Segment | GuestPro |
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|---|---|---|
| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
| Segment | GuestPro |
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|---|---|---|
| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
The Decision
Choosing the right property management system can dramatically impact your hotel’s efficiency and guest experience. Both GuestPro and RoomRaccoon aim to streamline operations, but they diverge significantly in maturity, features, and market presence. Your decision hinges on your hotel’s size, complexity, and specific needs—are you seeking a simple, lightweight PMS, or a more robust, integrated platform?
GuestPro offers a basic solution with no recent reviews, while RoomRaccoon boasts a large, active user base and a comprehensive feature set. Which platform better aligns with your operational goals?
Is GuestPro or RoomRaccoon Better for Hotels?
GuestPro markets itself as a property management tool designed to centralize reservation and guest communications, but it has no recent reviews or verified user feedback to support its claims. In contrast, RoomRaccoon has over 169 reviews, with the most recent ones from the past six months, providing current insights into usability and performance.
RoomRaccoon’s reviews highlight a highly rated, user-friendly platform praised for automating tasks and increasing revenue, contrasting sharply with GuestPro’s zero review presence. Given the active feedback and recent user experiences, RoomRaccoon clearly holds a competitive advantage.
RoomRaccoon vs GuestPro: Which Should Your Hotel Choose?
If your hotel is a small to mid-sized independent property seeking an all-in-one system with built-in booking engine, channel management, and automation, RoomRaccoon is the clear choice. Its extensive features—51 unique functionalities—support daily operations, guest communication, revenue management, and reporting, making it suitable for hotels that want a comprehensive yet easy-to-use platform.
GuestPro appears to offer basic reservation management without recent review data or detailed features, making it less appealing for hotels requiring modern automation or integration. For hotels prioritizing current technology and active support, RoomRaccoon is the safer bet.
Is GuestPro or RoomRaccoon Easier to Use?
RoomRaccoon’s user interface consistently receives high praise, with a 4.74/5 ease-of-use rating from current users who find it intuitive and straightforward to learn. The onboarding process is rated 4.61/5, and many reviews mention how quickly staff adapt, with minimal training needed. Users describe it as "simple to use" and "very user-friendly."
GuestPro has no recent review data, making it impossible to evaluate its usability or onboarding experience. Given the available information, RoomRaccoon’s ease of use edges out as the more reliable, modern platform.
Which Has Better Features: GuestPro or RoomRaccoon?
RoomRaccoon offers a rich suite of 51 features, including channel management, revenue optimization, guest CRM, automated check-in, mobile app, online checkout, and advanced reporting. These functionalities enable a fully integrated management workflow.
GuestPro, by comparison, has no documented features or integrations, suggesting its offering might be minimal or outdated. The depth and breadth of RoomRaccoon’s features clearly give it a significant advantage, especially for hotels aiming for automation and revenue growth.
Which Has Better Customer Support: GuestPro or RoomRaccoon?
RoomRaccoon’s support is rated 4.53/5, with many recent reviews praising its responsiveness and helpfulness, especially during onboarding. Guests say, “The support team is eager to assist and always quick to respond,” indicating a service mindset that helps resolve issues efficiently.
GuestPro provides no recent support ratings or reviews, leaving its support quality unverified. Based on current data, RoomRaccoon’s support offers more confidence and satisfaction for users.
Which Has More Integrations: GuestPro or RoomRaccoon?
RoomRaccoon connects with 88 verified partners, including prominent solutions like Sage, Becurious, and Paxxio, providing extensive integration options. Many of these integrations automate and streamline operations, reducing manual work.
GuestPro has no verified integration partners, limiting its ability to connect with other systems. For a hotel that values flexibility and a connected tech stack, RoomRaccoon’s integrations give it a clear edge.
Which Do Hoteliers Rate Higher: GuestPro or RoomRaccoon?
RoomRaccoon’s overall rating is 4.88/5 based on 169 reviews, with a 94% likelihood to recommend among current users. Reviews cover diverse hotel segments, from boutique hotels to serviced apartments, with high scores from independent and small property owners.
GuestPro has no recent reviews, so its reputation remains unverified. The active, positive feedback for RoomRaccoon makes it the better-rated choice for hoteliers.
How Much Do GuestPro and RoomRaccoon Cost?
GuestPro’s pricing information is unavailable, and it does not offer a trial or transparent fee structure. Conversely, RoomRaccoon charges a flat monthly fee of $1,000, with no additional implementation fees or hidden costs.
This transparent, predictable pricing model gives small and independent hoteliers a clear understanding of investment, making RoomRaccoon more accessible and easier to budget.
What Type of Hotel Should Use GuestPro?
- Hotels that need a simple, reservation-focused PMS without complex integrations.
- Small properties with minimal operational automation requirements.
- Teams seeking a lightweight system for basic management tasks.
- Hotels with limited IT resources or staff training capacity.
Not ideal if:
- You require a modern, integrated platform with automation and revenue management.
- Your hotel operates across multiple channels or has complex booking needs.
- You're looking for active support and frequent updates.
What Type of Hotel Should Use RoomRaccoon?
- Small to medium-sized independent hotels seeking a comprehensive, all-in-one solution.
- Hotels aiming to automate guest communication and streamline operations.
- Properties that want to optimize revenue through dynamic pricing and channel management.
- Hotels interested in integrations with other hospitality systems.
Not ideal if:
- Your hotel is a large enterprise requiring a more extensive, enterprise-grade system.
- You prefer a system with no online reviews or transparent support.
- You seek a solution with a focus solely on basic reservation management.
RoomRaccoon vs GuestPro: The Bottom Line for Hotels
RoomRaccoon is a well-established, highly rated platform with a broad feature set, active support, and a large user base. Its tools support automation, revenue growth, and operational efficiency, especially for small hotels and independents.
GuestPro appears to be a minimal or outdated solution, with no recent reviews or features documented. For hotels that want a proven, modern PMS with current support and active user feedback, RoomRaccoon is the clear choice.
If your hotel needs a feature-rich, user-friendly management system with extensive integrations and ongoing support, go with RoomRaccoon. If you require only basic reservation handling and have minimal automation needs, GuestPro might suffice—but the lack of recent data makes it a risky choice.
In conclusion, for most hotels actively seeking a modern, reliable, and well-supported PMS, RoomRaccoon stands out as the superior option.
How Much Do GuestPro and RoomRaccoon PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| GuestPro |
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| Starting Price | — | From $1,000/mo |
Which Features Does GuestPro Have That RoomRaccoon PMS Doesn't (and Vice Versa)?
According to HTR's product database, GuestPro and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | GuestPro |
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| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
Real-World Results: GuestPro vs RoomRaccoon by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
GuestPro vs RoomRaccoon: The Bottom Line
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About GuestPro vs RoomRaccoon PMS
Can GuestPro replace RoomRaccoon PMS?
It depends on your requirements. GuestPro and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. GuestPro offers 0 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do GuestPro or RoomRaccoon PMS offer a free plan?
GuestPro: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank GuestPro and RoomRaccoon PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. GuestPro has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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