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GuestPro vs. Stayntouch:
Which Is Right for You?
TLDR
We analyzed 370 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
GuestPro shines .
Stayntouch shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Revenue management module and Ancillary revenue tracking.
How Does GuestPro Compare to Stayntouch?
Side-by-side ratings based on 370 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 370 |
What Are the Pros and Cons of GuestPro vs Stayntouch?
After analyzing 370 verified reviews, GuestPro users most value its , while Stayntouch users highlight user-friendly interface, integration and onboarding, system performance and reliability. Click any theme to see what reviewers say.
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User-Friendly Interface
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Integration and Onboarding
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System Performance and Reliability
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Reservation Management
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Reporting and Analytics
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Room Management and Housekeeping
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Reservation Management
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GuestPro vs Stayntouch: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | GuestPro |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #5 208 reviews |
| Large (75-199 rooms) ▾ | — | #7 29 reviews |
| X-Large (200+ rooms) ▾ | — | #2 58 reviews |
By Property Type
| Segment | GuestPro |
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|---|---|---|
| Boutique ▾ | — | #6 220 reviews |
| Luxury ▾ | — | #6 180 reviews |
| Branded / Chain ▾ | — | #3 152 reviews |
| Extended Stay ▾ | — | #14 17 reviews |
By Region
| Segment | GuestPro |
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|---|---|---|
| North America ▾ | — | #4 262 reviews |
| Europe ▾ | — | #12 64 reviews |
| Asia Pacific | — | #21 3 reviews |
The Decision
Choosing between GuestPro by GuestPro and Stayntouch by Stayntouch hinges on your hotel’s operational needs and growth plans. Both platforms aim to streamline hotel management, but their capabilities, support, and market presence differ markedly. Your team should evaluate which system offers the features, integrations, and user experience that align with your hotel's size, segment, and ambitions.
GuestPro, with no recent reviews or updated ratings, appears to be a less proven option, especially compared to Stayntouch, which boasts over 300 recent reviews. Will your hotel benefit more from a well-supported, feature-rich PMS, or is an untested solution acceptable for your current needs?
Is GuestPro or Stayntouch Better for Hotels?
GuestPro offers a simple property management approach, but it lacks recent validation through reviews or active user feedback. In contrast, Stayntouch has accumulated over 317 reviews in the last six months, with a high NPS score of 9.35/10, indicating strong user satisfaction.
While GuestPro's rating remains unconfirmed, the absence of recent reviews makes it difficult to assess its current reliability or user experience. Conversely, Stayntouch’s 4.56-star rating, ease of use, and responsive support suggest a mature, trusted product.
Given the clear difference in review activity and recent feedback, Stayntouch is the more reliable choice for hoteliers seeking proven software. Are you comfortable with an unreviewed system, or do you prefer a platform with a track record of customer satisfaction?
Stayntouch vs GuestPro: Which Should Your Hotel Choose?
If your hotel needs a comprehensive, tested PMS with extensive features and proven support, go with Stayntouch. Its wide array of modules—including revenue management, online check-in, guest messaging, and multi-property management—are unmatched in the current market. It suits mid-size to large hotels, chains, or properties planning growth.
If your hotel requires only basic reservation and guest communication tools, and you are willing to accept unverified performance, GuestPro might suffice. However, the lack of recent reviews and features makes it less ideal for hotels aiming to scale or improve operational efficiency.
For most hotels seeking a robust and trusted solution, Stayntouch is the clear pick. Does your property need a proven, feature-rich platform, or can you settle for an untested system?
Is GuestPro or Stayntouch Easier to Use?
Stayntouch's 4.7/5 ease of use rating, along with positive review comments about intuitive screens and straightforward onboarding, points to a user-friendly design. Its onboarding process is well-rated at 4.58/5, with many users highlighting quick staff training and minimal disruption.
GuestPro's ease of use remains unverified due to no recent reviews or ratings. Without recent user feedback, it's impossible to confirm whether it matches Stayntouch’s usability standards.
Edge: Stayntouch.
Which Has Better Features: GuestPro or Stayntouch?
Stayntouch offers 49 distinct features, including revenue management, online check-in, guest apps, mobile check-in, and integrated housekeeping modules—features GuestPro simply does not list or demonstrate. Its feature set supports multi-property management, advanced automation, and guest personalization, making it suitable for larger or more complex operations.
GuestPro's limited profile and absence of detailed features suggest it may only meet basic hotel management needs. If you require a full suite of modern, integrated tools, Stayntouch clearly leads.
Edge: Stayntouch.
Which Has Better Customer Support: GuestPro or Stayntouch?
Stayntouch's support ratings (4.68/5) and recent reviews praise its responsiveness, helpful onboarding, and comprehensive customer service. Users regularly mention the effectiveness of their onboarding and ongoing support, with specific praise for their proactive assistance.
GuestPro offers no recent support reviews, making it impossible to confirm its support quality. The lack of recent data suggests staying with Stayntouch is safer for reliable support.
Edge: Stayntouch.
Which Has More Integrations: GuestPro or Stayntouch?
Stayntouch integrates with 188 verified partners, including notable systems like RoomPriceGenie, STAAH, and multiple booking and revenue tools. Its open API structure and extensive third-party connections facilitate flexible, scalable operations.
GuestPro, with zero verified integrations, limits your ability to connect with other essential systems. If integrations are vital for your operations, Stayntouch is the clear winner.
Edge: Stayntouch.
Which Do Hoteliers Rate Higher: GuestPro or Stayntouch?
Stayntouch’s recent reviews reveal a 4.56/5 overall rating, with high marks from a broad range of hotel segments, including boutique, city center, and branded hotels. Its clients often comment on its ease of use, onboarding, and operational improvements.
GuestPro receives no recent reviews or ratings, making it impossible to gauge user satisfaction. Given the current data, Stayntouch is the higher-rated, more trusted choice.
Edge: Stayntouch.
How Much Do GuestPro and Stayntouch Cost?
GuestPro's pricing details are unavailable, suggesting it may not be transparent or scalable. Stayntouch charges a $800 monthly fee, with no implementation or additional charges disclosed, aligning with typical SaaS models.
Assuming your hotel values predictable costs and clear pricing, Stayntouch’s transparent model offers better budgeting confidence.
What Type of Hotel Should Use GuestPro?
- Hotels with minimal management needs, such as small inns or boutique properties seeking simple reservation tools.
- Teams that prefer a straightforward, easy-to-implement system without requiring extensive integrations.
- Hotels with limited budgets or those just starting to upgrade their management processes.
Not ideal if:
- You operate a large or multi-property portfolio.
- You require advanced automation, revenue, or guest engagement features.
- You aim for scalable, future-proof technology.
What Type of Hotel Should Use Stayntouch?
- Hotels seeking a scalable, feature-rich PMS with extensive integrations.
- Multi-property operators managing several locations across regions.
- Hotels prioritizing mobile tools, contactless check-ins, and real-time data.
- Properties aiming to improve operational efficiency and guest personalization.
Not ideal if:
- You run a very small hotel or bed & breakfast with minimal management needs.
- Your budget cannot accommodate a monthly fee of $800.
- You prefer a system with limited integrations and features.
Stayntouch vs GuestPro: The Bottom Line for Hotels
The core difference is that Stayntouch is a fully-featured, well-reviewed cloud PMS with extensive integrations, proven support, and a growing global presence. GuestPro remains unverified, with no recent reviews or feature disclosures, making it a risky choice for hotels looking to modernize.
If your hotel aims for reliability, advanced features, and customer support backed by recent user feedback, Stayntouch is the clear winner. Its proven market presence and positive reviews make it the safer, smarter investment.
Choose GuestPro only if your operational needs are minimal, budget constrained, and you are willing to take a chance on an untested platform. For most established or growth-oriented hotels, Stayntouch’s credibility and feature set make it the better option.
How Much Do GuestPro and Stayntouch Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| GuestPro |
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| Starting Price | — | From $800/mo |
Which Features Does GuestPro Have That Stayntouch Doesn't (and Vice Versa)?
According to HTR's product database, GuestPro and Stayntouch share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | GuestPro |
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| Ancillary revenue tracking | ||
| Calendar view | ||
| Custom rates | ||
| Housekeeping module | ||
| RevPaR & ADR Reports | ||
| Revenue management module |
Showing top differences. 37 more features differ between these products.
Real-World Results: GuestPro vs Stayntouch by Business Goal
We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
No published case study for this goal yet.
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
GuestPro vs Stayntouch: The Bottom Line
What hoteliers love
The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements ar... The system's intuitive design allows for easy navigation, making it suitable for training new staff quickly. The visual and organizational elements are highlighted as aiding faster task execution and enhancing staff capability, thus improving guest interactions.
Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. T... Stayntouch is noted for its seamless integration and smooth onboarding processes, facilitated by individual support from staff like David and Julia. The guidance provided by these individuals was deemed invaluable, particularly for system transition and setup.
Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns ove... Stayntouch is generally reliable without major outages, providing continuous support via the cloud. Although positive, some users express concerns over the speed of addressing complex issues amidst rapid company growth.
Where hoteliers push back
While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack deta... While generally praised for accessible reports that support operations, users cite a need for more adaptive reporting features. Some reports lack detail or are hard to manipulate, highlighting the need for customizable analytics solutions.
Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functi... Room assignments and housekeeping functionalities receive positive feedback for enhancing operational efficiency. However, users request better functionality in room diary visibility and tasks scheduling to address specific management needs.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About GuestPro vs Stayntouch
Can GuestPro replace Stayntouch?
It depends on your requirements. GuestPro and Stayntouch share many core Property Management Systems features, but each has unique capabilities. GuestPro offers 0 verified integration partners, while Stayntouch offers 187. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do GuestPro or Stayntouch offer a free plan?
GuestPro: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank GuestPro and Stayntouch?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. GuestPro has an HT Score of 0 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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