GuestSpace vs. Guest Services by SmartStay:
Which Is Right for You?

The Decision

Choosing between GuestSpace by GuestSpace and Guest Services by SmartStay by Liverton hinges on your hotel’s specific needs and operational priorities. Both products aim to streamline guest interactions, but they differ significantly in scope, features, and recent performance data. GuestSpace’s focus on automating the front desk with a digital guest journey and its extensive review base make it a more proven option.

GuestSpace addresses core issues like check-in automation, guest engagement, and upselling, while Liverton emphasizes a broader suite of tools, including in-room F&B and room selection. Your decision should reflect whether you prioritize operational efficiency or a comprehensive guest experience.

Is GuestSpace or Guest Services Better for Hotels?

GuestSpace and Liverton both target guest engagement and self-service, but GuestSpace boasts a greater number of recent reviews—26 in the last six months—making its data more current and reliable. GuestSpace’s platform is designed primarily to automate check-ins, digital keys, and guest communication, with 12 unique features focused on streamlining the front desk.

In contrast, Liverton offers 20 features that include advanced in-room service options, room selection, and integration with loyalty programs and POS systems. While Liverton’s feature set is more extensive, the review volume and recent ratings favor GuestSpace, indicating stronger market confidence.

Are you looking for a proven, highly-rated guest app? GuestSpace’s recent review count and high satisfaction suggest it’s the safer choice today.

GuestSpace vs Guest Services: Which Should Your Hotel Choose?

If your hotel needs to reduce front desk workload and automate check-in, GuestSpace is the better pick due to its high ease-of-use rating (4.58/5) and proven ability to increase operational efficiency. Its strengths lie in speedy check-ins, digital keys, and upsell functionalities—ideal for mid-sized hotels seeking to cut costs and enhance guest engagement.

Conversely, if your hotel emphasizes in-room services, room selection, and a wide array of customizable guest interactions, Liverton’s 20 features and integrations with POS and PMS systems make it the more suitable option. Liverton’s platform is better suited for hotels that want an extensive, all-in-one guest experience system, especially in luxury or branded properties.

For most hotels seeking streamlined operations backed by recent positive reviews, GuestSpace remains the more compelling choice.

Is GuestSpace or Guest Services Easier to Use?

GuestSpace’s UI scores a 4.58/5, and its onboarding rating is 4.6/5, reflecting a user-friendly, intuitive experience that staff adopt quickly. Reviewers praise its simple setup and smooth guest journey, emphasizing how easy it is for teams to implement and operate.

Liverton’s slightly lower overall rating of 4.57/5 in ease of use and 4.5/5 for onboarding suggests it’s similarly straightforward but perhaps slightly more complex due to its broader feature set. However, with fewer recent reviews, confidence in its ease of implementation is less certain.

Edge: GuestSpace.

Which Has Better Features: GuestSpace or Guest Services?

GuestSpace offers 12 unique features, including digital check-in, mobile keys, and guest messaging, designed to automate the front desk and foster guest engagement. Its focus is on simplifying the check-in process and increasing revenue through upsells like pre-arrival offers and mobile checkout.

Liverton features 20 functionalities, such as hotel website portals, room selection, document scanning, and detailed in-room service management. Its extensive options cater to hotels seeking in-room F&B, detailed guest requests, and integrated payment solutions.

While Liverton’s feature set is more extensive, GuestSpace’s focus on core guest journey automation makes it a more targeted, easier-to-implement solution.

Edge: Liverton, for its broader feature set.

Which Has Better Customer Support: GuestSpace or Guest Services?

GuestSpace’s support scores 4.46/5 and onboarding at 4.6/5, with reviews highlighting prompt responses and helpful staff. Many users mention that support is reliable and supportive, making the onboarding process smoother.

Liverton’s scores are slightly lower at 4.29/5 for support and 4.5/5 for onboarding. Reviewers note swift responses but also some instances where technical support was debated or delayed, especially during trial phases.

Given the higher recent review count and support ratings, GuestSpace’s customer support appears more consistent and well-rated.

Edge: GuestSpace.

Which Has More Integrations: GuestSpace or Guest Services?

GuestSpace features four verified integrations, including Mews, Goki, and Stayntouch, providing essential system connectivity. Liverton has eight verified integrations, including major providers like Oracle Hospitality, Shiji Group, and RMS, offering more options for connecting with existing hotel systems.

Shared integrations include Mews, but Liverton’s broader integration ecosystem indicates greater flexibility for hotels with complex tech stacks.

Edge: Liverton.

Which Do Hoteliers Rate Higher: GuestSpace or Guest Services?

GuestSpace’s review score is based on 26 recent reviews, all rating its performance favorably, with 93% likely to recommend. Hoteliers across different segments praise its simplicity, check-in automation, and operational impact.

Liverton, with only 7 reviews and no recent ratings, lacks the volume and recency to establish a clear consensus. The limited feedback means confidence in its rating is less certain.

Thus, GuestSpace receives the stronger endorsement from hotelier reviews.

Edge: GuestSpace.

How Much Do GuestSpace and Guest Services Cost?

GuestSpace costs $600 monthly with no freemium or trial options. Liverton’s price is $500 monthly, also without free tiers or trial periods. Both are subscription-based, with no implementation fees.

Pricing is similar, but GuestSpace’s slightly higher cost may reflect its more mature market presence and review volume.

What Type of Hotel Should Use GuestSpace?

• Hotels that want to automate check-in and reduce front desk workload.
• Hotels aiming to increase guest engagement through digital communication.
• Properties seeking to boost revenue via upselling tools.
• Hotels with a focus on self-service and contactless technology.
• Not ideal if you need extensive in-room service or complex integrations.

GuestSpace is perfect for mid-sized hotels, boutique properties, or those prioritizing operational efficiency and guest experience.

What Type of Hotel Should Use Guest Services?

• Hotels emphasizing in-room services and detailed guest customization.
• Properties needing extensive integrations with POS, PMS, and loyalty systems.
• Hotels that want multi-channel guest engagement, including room selection.
• Branded or luxury hotels with complex service offerings.
• Not ideal if your primary focus is check-in automation or budget-conscious operations.

Liverton suits hotels seeking broad in-room and in-stay service features, especially those integrating with multiple systems for a high-end experience.

GuestSpace vs Guest Services: The Bottom Line for Hotels

GuestSpace is a straightforward, highly-rated platform that automates the guest journey, focusing on check-in, digital keys, and upselling, with a proven track record backed by recent reviews. Its core strength lies in operational efficiency and guest engagement, making it an ideal choice for hotels aiming to streamline processes without overcomplicating.

Liverton offers a wider array of features including in-room F&B, room selection, and extensive system integrations. It’s better suited for hotels with complex service needs and larger operations that benefit from detailed customization.

If your hotel prioritizes simplicity, proven performance, and recent positive feedback, GuestSpace is the clear winner. However, if you need a comprehensive platform with broad in-room and system features, Liverton may serve you better.

Overall, for most hotels evaluating current solutions, GuestSpace’s recent review volume and high satisfaction ratings make it the more reliable and recommended choice today.