Bowo - Guest App vs. Guest Services by SmartStay:
Which Is Right for You?

The Decision

Choosing between Bowo's Guest App and SmartStay by Liverton hinges on your hotel’s specific needs for guest engagement and operational efficiency. Both solutions aim to elevate guest experiences through digital interfaces, but their core functionalities, integration capabilities, and user feedback differ significantly.

Bowo’s platform centers on personalization, upselling, and a broad feature set tailored to property branding, while Liverton emphasizes seamless check-in, in-room service, and direct integration with payment and PMS systems. Which aligns better with your property’s priorities?

Is Bowo or Liverton Better for Hotels?

Both Bowo and Liverton aim to streamline guest interactions, with Bowo focusing on enriching the entire guest journey and Liverton offering a robust check-in and service platform. Bowo's extensive feature list (11 unique features) enables customized upselling, digital directories, and multi-language support, often praised for its modern interface and high customer satisfaction.

Liverton, despite fewer reviews and a more limited feature set (20 features with many overlapping functions), emphasizes operational efficiency through digital check-in, QR-based ordering, and direct PMS integration. However, its recent review count is low, with only 7 reviews, and the reviews lack recent data, reducing confidence in current performance.

Do you prioritize a highly personalized guest app with advanced upselling? Or a straightforward, operationally focused system for check-in and in-room requests?

Bowo vs Liverton: Which Should Your Hotel Choose?

If your hotel needs a versatile, customizable guest app that enhances guest engagement and boosts revenue through features like local recommendations, guest profiles, messaging, and mobile check-in/out, Bowo is your solution. Its strong reputation, with 99 reviews and a 97% likelihood to recommend, indicates high satisfaction among hotels of various segments.

Conversely, if your focus is on digital check-in, in-room service, and simplified guest requests, especially if you value direct PMS and POS integrations for operational workflows, Liverton might be suitable. However, its review volume (7 reviews, all over a longer period) and the lack of recent feedback make it less current in performance evaluation.

For most hotels seeking a comprehensive guest app with proven recent support and a large user base, Bowo’s review data makes it the stronger choice.

Is Bowo or Liverton Easier to Use?

Bowo scores 4.87/5 for ease of use, with many reviews praising its intuitive design and fast onboarding process. Users appreciate its modern presentation and straightforward configuration, describing it as "practical" and "easy to find information."

Liverton, with a slightly lower score of 4.57/5, also receives positive feedback but fewer recent reviews make it difficult to gauge current user experience. Some users mention that Liverton's system is "clean and tidy" but highlight that initial setup can be complex during trial phases.

Edge: Bowo.

Which Has Better Features: Bowo or Liverton?

Bowo offers 11 unique features, including mobile check-in, local recommendations, guest profiles, messaging, mobile checkout, room service orders, and automatic translations—many designed to personalize and upsell. Its features directly support guest engagement, revenue growth, and branding.

Liverton boasts 20 features, with strengths in self-service check-in, device agnosticism, document scanning, ID verification, and door lock integration. It provides a broad set of operational features but lacks some of Bowo’s guest engagement tools.

Given Bowo’s focus on guest experience and revenue-enhancing features, it edges out Liverton for properties prioritizing guest personalization.

Edge: Bowo.

Which Has Better Customer Support: Bowo or Liverton?

Bowo’s support scores 4.85/5, with reviews highlighting "responsive," "helpful," and "dedicated" support teams. Customers describe personalized assistance and proactive communication, which is reflected in high satisfaction ratings and recent positive feedback.

Liverton’s support, rated at 4.29/5, receives praise for technical knowledge but some reviews mention issues with trial implementation and limited recent feedback. The less frequent review volume diminishes confidence in ongoing support quality.

Edge: Bowo.

Which Has More Integrations: Bowo or Liverton?

Bowo integrates with 31 verified partners, including major players like Oracle Hospitality, Mews, and Infor, plus a wide network of third-party solutions. Its ability to connect with multiple property management, payment, and channel management systems offers flexibility.

Liverton, with 8 verified integrations—such as Shiji Group, RMS, and Cloudbeds—has fewer options, which could limit connectivity with existing hotel systems. Its focus seems more on core check-in and service features rather than extensive ecosystem compatibility.

Edge: Bowo.

Which Do Hoteliers Rate Higher: Bowo or Liverton?

Bowo boasts a very high overall rating, with 99 reviews and a 97% likelihood to recommend, indicating strong satisfaction across segments like luxury, boutique, and branded hotels. Recent reviews reaffirm its value in enhancing guest experiences and operational efficiency.

Liverton has only 7 reviews, and they are more dated, with no recent direct feedback. The limited data makes it difficult to assess current user sentiment, but the older reviews show some operational challenges.

Given the volume and recency of reviews, Bowo’s ratings are more reliable and higher overall.

Edge: Bowo.

How Much Do Bowo and Liverton Cost?

Bowo’s pricing starts at $600 per month, with no freemium, flat-rate, or per-room fees, indicating a straightforward subscription model. Liverton’s base price is slightly lower at $500 per month, with similar no-trial or hidden fees.

Both are subscription-based, but Bowo’s slightly higher price may reflect its broader feature set and larger partner ecosystem.

What Type of Hotel Should Use Bowo?

• Hotels that want a highly customizable guest app that promotes engagement and revenue through upselling.
• Properties aiming to centralize communication and automate personalized guest outreach.
• Hotels with a focus on branding, digital directories, and multilingual support.
• Properties seeking to increase revenue from F&B, spa, or concierge services.
• Hotels comfortable with a somewhat more complex setup for maximum personalization.

Not ideal if your hotel prefers a simple, minimal-configuration system or has very limited staff for app management.

What Type of Hotel Should Use Liverton?

• Hotels prioritizing quick digital check-in/out and basic guest requests.
• Properties that need a straightforward platform for in-room services and QR-based ordering.
• Hotels looking for a system with extensive integrations in the future, especially with door locks and payment systems.
• Medium-sized hotels wanting a device-agnostic, easy-to-implement solution.

Not ideal if you require extensive customization, personalized engagement features, or a proven recent support record.

The Bottom Line for Hotels

Bowo and Liverton serve different core needs. Bowo excels at engaging guests with personalized features, upselling, and broad integrations, making it suitable for hotels seeking to enhance guest experiences and revenue. Liverton focuses more on operational efficiency, digital check-in, and in-room services, which benefits properties aiming for streamlined guest management.

Choose Bowo if your priority is guest engagement, branding, and revenue growth, supported by recent, positive reviews and extensive integrations. Opt for Liverton if your main goal is operational simplicity, quick check-in/out, and basic guest requests, but be cautious about its limited recent feedback and fewer integrations.

In summary, for most modern hotels looking for proven, well-reviewed solutions with extensive functionality and support, Bowo is the clearer choice. Liverton remains a viable option for properties emphasizing operational workflows over guest personalization but lacks the recent performance data.