Compare GuestTouch vs Medallia vs TrustYou Customer Experience Platform (CXP)

GuestTouch, Inc

GuestTouch

0 reviews
Medallia

Medallia

8 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

290 reviews

Compare GuestTouch vs Medallia vs TrustYou Customer Experience Platform (CXP)

Reputation Management vendor comparison between GuestTouch vs Medallia vs TrustYou Customer Experience Platform (CXP). Find out which Reputation Management is right for you based on realtime data from 298 verified hotelier reviews across 64 countries.

GuestTouch, Inc

GuestTouch, Inc

Ranked 44 (out of 55)

N/A
0 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
290 reviews
View profile

Ratings Summary

HT Score

GuestTouch

unranked HTScore Icon

Medallia

unranked HTScore Icon

TrustYou Customer Experience Platform (CXP)

91 HTScore Icon
Popularity

GuestTouch

0 verified reviews

Medallia

8 verified reviews

TrustYou Customer Experience Platform (CXP)

290 verified reviews
Likelihood to Recommend

GuestTouch

0%

Medallia

96%

TrustYou Customer Experience Platform (CXP)

88%
Ease of Use

GuestTouch

0

Medallia

4.6

TrustYou Customer Experience Platform (CXP)

4.5
ROI

GuestTouch

0

Medallia

4.5

TrustYou Customer Experience Platform (CXP)

4.2
Implementation

GuestTouch

Not enough data available

Medallia

4.9

TrustYou Customer Experience Platform (CXP)

4.3
Customer Support

GuestTouch

0

Verified Customer Support

Medallia

4.8

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Certificate of Excellence

GuestTouch

Medallia

TrustYou Customer Experience Platform (CXP)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Social review tracking

Case Management

SMS text messaging

GuestTouch

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

GuestTouch, Inc
vs.
Medallia
vs.
TrustYou

Customers

Top 3 Segments

GuestTouch

Resorts - 0%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 16%
Other - 13%
Featured clients
-
-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

GuestTouch, Inc has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

GuestTouch

Pricing Available By Request
GuestTouch, Inc has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
GuestTouch, Inc
vs.
Medallia
vs.
TrustYou

What Customers Are Saying

Most Recent Review

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)
Most Positive Review

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product

Medallia

Nice Tool

General Manager from San Francisco (United States)

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources
Most Critical

GuestTouch

GuestTouch, Inc doesn’t have any clients that have vouched for the product

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

TrustYou Customer Experience Platform (CXP)

Focus to the Target!

GM
References
-
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots
Integrations

GuestTouch

Property Management Systems (1)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)