RMS Cloud HMS

Ranked 5 (out of 54) in Hotel Management Software

Hotel Management Software

Powerful, customisable cloud technology designed to grow hospitality businesses

Ratings Snapshot

Certificate of Excellence
Read 163 reviews
86%
Recommend
HTR Score icon
HT SCORE
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 54 in Hotel Management Software

Ease of Use
4.2/5
ROI
4.2/5
Implementation
4.1/5
Customer Support
4.6/5
Verified Customer Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Motels 40 verified reviews
    91%
  • Boutiques 18 verified reviews
    93%
  • Extended Stay & Serviced Apartments 17 verified reviews
    78%
  • Resorts 14 verified reviews
    81%
  • Vacation Rentals & Villas 9 verified reviews
    77%
  • Bed & Breakfast & Inns 6 verified reviews
    77%
  • Luxury Hotels 5 verified reviews
    88%
  • Limited Service & Budget Hotels 5 verified reviews
    72%
  • Branded Hotels 4 verified reviews
    98%
  • City Center Hotels 4 verified reviews
    100%
  • Hostels 2 verified reviews
    70%

RMS Cloud HMS Overview

RMS Cloud HMS Overview

RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 60 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market-leader for over 35 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product...

About RMS View website

Founded in 1983 | Headquarters in San Diego United States | 145 employees

RMS provides powerful, scalable, cloud technology for hospitality businesses across the world.

Other Products by RMS

Integrates with

  • Mobile Key & Keyless Entry
  • Digital Marketing Agencies
  • Reputation Management
Browse integrations (104 verified)

What customers love about RMS Cloud HMS

Like 86% recommend

House Manager from Bed & Breakfast & Inns

-- Ability to customize the product to fit our (tiny) not-for-profit -- Technical support -- so many options and the human beings are very, very helpful -- The triggered form letters are really saving us time

Owner from Boutiques

Since we outgrew the original PMS we had from 2009, we were looking for a good PMS that could handle our needs for a long time. We tried several options and were seriously considering hiring a set of coders to write our ...

Manager from Motels

RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.

Property Manager from Boutiques

Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RMS makes it easy to manage the front and back house operations by using flexible dashboards that suit different property types. They have dashboards and widgets for reporting and charting that make their PMS software one of the most intuitive for business decisions for hoteliers.

by Christian Arias (Hapi) on December 13, 2021

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

I would say it is the suite of the solutions. They start with PMS, but span to really a full suite of hospitality software inclusive of channel management, internet booking engine, dynamic pricing tools, and even guest facing tools like guest portal and loyalty tools. They also round it out with mar...

by Christian Arias (Hapi) on December 13, 2021

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There team is great to work with and they allow for a cost effective approach to a implementing a reliable PMS. The suite of solutions that they have as part of the hospitality platform allows RMS to be a one stop shop.

by Christian Arias (Hapi) on December 13, 2021

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Other

21/22 features

Want to go behind the scenes and see how RMS Cloud HMS works?

Clients & references

References & testimonials

Testimonial avatar
Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...
Terry and Sue Clarke Manager at the Country Apartments
Testimonial avatar
As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...
Simon Pitman Group Marketing Director at the

Featured partners

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Active Markets

MARKETS SERVED
  • Antarctica
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Australia
  • United States of America
  • New Zealand
  • United Kingdom
  • Mexico
  • Germany
  • Canada
  • Vietnam

163 Verified RMS Reviews

Likelihood to Recommend
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February 23, 2022

RMS Cloud HMS Review: User friendly & good level of support

Hotel Manager from Boutiques in (United Kingdom)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

The ease of the system & the potential for growth. The constant innovation. The report system is easy to use & almost every report you could want available.

What do you dislike or think could be improved?

We require Integration with ICR Till systems please & support to set up the online booking process & customer platforms.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

December 20, 2021

RMS Cloud HMS Review: A perfect solution for small independent hotels

Director from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

A perfect PMS for small to large independent hotels Excellent support Great integrations with channel partners User-friendly interface Training modules are fantastic

What do you dislike or think could be improved?

24-hour direct online support would be ideal An easier way to connect and link to google hotels Dedicated account manager would ideal

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

RMS Cloud HMS Review: Find the system easy to work

Reception supervisor from Motels in Bunbury (Australia)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Find the system easy to work I like been able to assist myself in learning the system to fix most issues.

What do you dislike or think could be improved?

I do find when we have a update we seem to have other issues after every update but it is usually rectified. Can be frustrating when the system is being updates and goes slow or sometimes you cant even l...

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 15, 2021

RMS Cloud HMS Review: Well rounded and customizable!

Operations Manager from Boutiques in Tai Tapu (New Zealand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The thing I like the most is that it is highly customizable and offers so many modules that you really can replace other piecemeal solutions with one omnibus program to consolidate information into one pl...

What do you dislike or think could be improved?

Having to select the criteria used for a reservation search makes the process take a bit longer than desired - if there could be a more universal search for reservations (name/confirmation/email/etc) that...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

RMS Cloud HMS Review: A great solution to managing your business needs

Systems Moderation from Other in (United Kingdom)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Ability to manage many key areas of your business within one system - Clean layouts, logical & easy to navigate with great reporting features - Regular updates and feature enhancements - Excellent UK...

What do you dislike or think could be improved?

Some individual enhancement requests are directed to the RMS suggestion box before they will be considered which can sometimes be frustrating.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

December 14, 2021

RMS Cloud HMS Review: Information required.

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very easy people to deal with. Makes my life much easier having someone on the other end with knowledge and patience,

What do you dislike or think could be improved?

Cannot see any way to improve as very easy to deal with. Always helpful and seem to no their product.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent press releases

Resources & reports

Holiday Parks Performance Index 2014 - 2018

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Popular RMS Cloud HMS Integrations

View all (104 RMS Integrations)