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RMS
4.3 (247 REVIEWS)
HT Score
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
David, Paul, Sophie + 21 more experts recommend RMS
Read Recommendations
Ranked 6 (out of 86) in Hotel Management Software
Smarter tech, better stays. Hospitality, upgraded.
86% recommended by 406 hotels
The Ascott, ALH Hotels, The Unlimited Collection & 403 others
Bell - AI powered product analyst
I analyzed all of RMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
RMS Cloud is a comprehensive hotel management platform that enhances operational efficiency across departments like reservations, housekeeping, and maintenance. Hotels find its OTA integrations and reporting tools particularly beneficial for revenue optimization. While praised for its support team and customization capabilities, users note areas for improvement in report customization, owner statements, and OTA mappings. Such enhancements could further refine operations and elevate the guest experience.
The Ascott, ALH Hotels, The Unlimited Collection & 403 others
Read their reviewsWhat Types of Hotels RMS is Popular For
Size
35 | X-Small (1-9 room)
216 | Small (10-49 room)
88 | Mid-Sized (50-99 room)
65 | Large (100-499 room)
14 | X-Large (500+ room)
Country
264 | Australia
79 | United States
23 | New Zealand
17 | United Kingdom
9 | Canada
5 | United Arab Emirates
4 | India
3 | Saudi Arabia
2 | Mexico
2 | Guernsey
2 | Philippines
2 | Sri Lanka
2 | Greece
1 | France
1 | Belgium
1 | Fiji
1 | Vanuatu
1 | Japan
1 | China
1 | Malaysia
1 | Germany
1 | Italy
1 | Switzerland
1 | Singapore
1 | Vietnam
Type
143 | Resorts
141 | Boutique Hotels
126 | Bed & Breakfast & Inns
119 | Limited Service & Budget Hotels
113 | Motels
100 | RV Parks & Campgrounds
93 | Extended Stay & Serviced Apartments
80 | Airport/Conference Hotels
74 | Luxury Hotels
68 | City Center Hotels
64 | Branded Hotels
33 | Vacation Rentals & Villas
11 | Casinos
9 | Hostels
Region
289 | Oceania
90 | North America
26 | Europe
13 | Asia Pacific
8 | Middle East
Category
322 | Property Management Systems
247 | Hotel Management Software
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What is RMS?
Founded in 1983 | Headquarters in San Diego (United States) | 172 employees
RMS is a hospitality management platform for hotels and other lodging businesses. It helps streamline reservations, housekeeping, maintenance, payments, and guest communications in one system. With OTA integrations, real-time reporting, and automation, RMS improves day-to-day operations, supports revenue optimization, and helps staff deliver a smoother guest experience while reducing manual work across the property.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RMS Reviews Analyzed: 21
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RMS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RMS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RMS's Provided Description:
"Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 6,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list)."
FAQs
Capabilities
Boost direct bookings
Boost direct bookings
Take control of your revenue by driving more direct bookings through RMS’ Booking Engine. Create branded pages where guests can customize their stay, preferences, upgrades, and packages, all while cutting out OTA commissions. Seamless, flexible, and fully integrated with your RMS platform.
Manage reservations with ease
Manage reservations with ease
Streamline your day-to-day with RMS. Our platform centralizes reservations, channel management (including third-party bookings), front desk, housekeeping, and payments into one platform, reducing manual work so you can focus on guests. Whether you're a boutique hotel or a global group, RMS scales with you, with 24/7 free support every step of the way.
Simplify payments
Simplify payments
RMS Pay is fully integrated into the RMS platform, streamlining secure payments for guests, companies, and agents. Send payment links directly or use RMS terminals for contactless options like Apple Pay.
Personalize every experience
Personalize every experience
Set up your branded Guest Portal that puts guests in control, from managing bookings, upgrading stays, browsing extras, to checking in/out online, and chatting with your team in real time. Plus, with Reservation Management, you can also automate emails and SMS, using two-way messaging to keep guests engaged while saving your team time.
Reward Loyalty
Reward Loyalty
Add RMS Guest Rewards, a customizable loyalty program that lets you tailor points and redemption to your needs. Guests can enroll through RMS, the Booking Engine, or the Guest Portal. You can also run promotions to offer bonus points or adjust accrual during specific periods.
Keep teams aligned
Keep teams aligned
Whether you're managing one property or multiple, RMS gives your team the tools to stay connected. With centralized real time access from any device, your team can work smarter, not harder, with better visibility and collaboration.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Booking Engine
Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.
Channel Manager
Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.
Reporting
Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.
Property Management System
Property Management Systems
RMS Cloud centralized all operations in one platform, providing real-time access, reducing manual work, and boosting efficiency from anywhere.
Guest Portal
Hotel Guest Apps
Put your guests in control to manage bookings, check in/out, purchase upgrades, complete pre-check items, update details, and message you, branded to your business and built to streamline operations.
RMS Pay
Payments Processing Software
Simplify payments with RMS Pay, secure, automated, and fully embedded in RMS. Reduce errors, prevent fraud, and accept all major payment methods, giving guests a smooth experience.
2-way SMS
Guest Messaging Software
Use SMS 2-ways to send timely offers, upgrades, or promos when guests are most likely to engage, boosting retention and repeat visits with ease.
Branded Emails
Hotel CRM & Email Marketing
Send on-brand emails with RMS’ drag-and-drop design tools and templates, making it easy for your team to create professional emails that stay true to your brand.
Rewards
Loyalty Programs for Independents
Build a custom points-based loyalty program across your properties. Let guests self-enroll, tailor rewards and promotions, and boost retention with perks like discounts, free drinks, and birthday treats.
RMS Reviews Summary
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, RMS is the #3 most trending product in the Hotel Management Software category (out of 86) and the #208 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RMS Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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RMS Case Studies
How Roomzzz automated 40% of payments and centralized multi-property management with RMS
Leeds (United Kingdom)
The Nare and RMS: Personalization so good, 30% of guests rebook before they even leave
Veryan (United Kingdom)
One platform, 26 properties: Lafayette Hotels boosts direct bookings by 70% with RMS
Boothbay Harbor (United States)
References
"With RMS, I know they’re always looking down the road. They continue to improve the update the platform. It seems like there’s always a new feature coming out and that was important to me when looking for a vendor."
Tim Jefferies
Property Manager @
Twin Creek
"The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that."
Victoria Curley
Head of Commercial @
Roomzzz Aparthotel London Stratford
"Now with RMS Pay, we can do 70 arrival payments in about 5 minutes instead of 3 hours."
Sophia Roxas
Business Development Executive @
Quest Penrith
"The RMS team, especially the local team, has one mission, make it happen. They are always available for support and willing to do whatever it takes to ensure their customers get the best from the system."
Shady Elashi
Director of IT @
Staycae Holiday Homes - Suburbia
"The ease of which Annual Holiday Site Agreements and schedules are now processed through RMS has cut 90% of the time off of the process and made it so much simpler to update and accept the new Agreement."
David Pratt
Director @
Warburton Holiday Park
"Accessibility and connectivity, physically and digitally, are of high importance. The smart-room tablets and mobile app will allow us to have more meaningful digital interactions with guests."
Michiko Tamato
Hotel Manager @
Setsu Niseko
"Our online check-in has been hugely successful; as well as saving us time and money, it's assured our customers that they no longer have to go to reception; they can check-in online, pay their balances & order extras from their mobile."
Matt Way
Resort Director @
Gwel an Mor
"What's not to like! Love the channel manager & the flexibility to have real control over our own inventory. The guest portal, correspondence, trust accounting & owners portal are all great tools that help us run our property."
Richard Blackley
General Manager @
Cumberland Lorne Resort
"One sees the guest profile, reservation and account sections all in one screen, hence, no need to exit. That in itself allows the staff to be more engaged with the guests and save time."
Marla Secoquian
Vice President and Head of Revenue & Analytics @
Discovery Shores Boracay
"We changed to RMS to find a solution that could handle the large capacity and turnover of guests. RMS made that relatively easy, and what got me over the line was the communication tools through SMS and triggered correspondence."
Adrian Beckett
Executive @
Cable Beach Club Resort & Spa
"We used to get about 2 disputes a month, and we never won them. Since using RMS PAY, we’ve had only 4 disputes in 18 months, of which we’ve won 3 and lost only 1!"
Marousa Polias
General Manager @
Avoca Randwick by Sydney Lodges
"One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage. There’s a single login and that offers many benefits, particularly in terms of mobility. For example, our area managers can pull data through their iPad while on the road and easily segment and compare performance metrics on a single property, regional or national basis."
Brett Salter
National Accommodation Manager @
ALH Group
"RMS is reliable, and the technology has simplified our operations greatly; interfaces and functionality are top-notch. We can now focus on running great hotels."
Malik Fernando
Managing Director @
Adapt Information Technologies (Pvt) Ltd
"Moving into Cloud is one of our digital initiatives to support Ascott’s fast-growing business. As we expand, we need systems that are scalable and RMS’ solution meets this requirement."
Alfred Ong
Head for Global Operations @
Ascott Orchard Singapore
"We looked around at the market and felt that RMS was the best one to suit our needs and to be fair since we’ve changed, we’ve not looked back. One of the reasons we moved to RMS was to get that connection with Google Analytics. We can follow a booking to see how much money spent and where it came from. That sort of analysis has really opened our eyes and helped us properly allocated our marketing budget."
Helen Croft
Director @
Cofton Holidays
"As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly over the period. It was a very effective tool."
Simon Pitman
Group Marketing Director @
Shorefield Country Park
"Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, cost-effective and foolproof."
Terry and Sue Clarke
Manager @
Country Apartments
Featured Customers
More Products by RMS
Hotelier Rating
Looking for specific info?
8
Helpful support and constant updates — but payments need work
Admin from 25-49 room Bed & Breakfast & Inn in Euston (Australia)
Verified
2 days ago
- Continue improving. - New things all the time. staff are always friendly and helpful. - Training is always available when needed and tutorials are good.
Australia
Australia
Admin
Small Hotel
9
Great system
from 1 to 4 room Bed & Breakfast & Inn in Scone (Australia)
Verified
2 days ago
I find the system easy to operate and if you have a problem they're quick to assist.
I also find the reports quick to get and of tremendous assistance to the operation of the business.
Also, tuition is easy to organise.
Australia
Australia
X-Small Hotel
10
RMS Is A Lifesaver for Businesses!
Park Manager from 100 to 199 room Limited Service & Budget Hotel in Pismo Beach (United States)
Verified
3 days ago
RMS has unsurpassed features compared to other systems, including a beautiful and customizable booking chart, a handy rate manager, SMS features and automated correspondence, and unique interactive maps. We use these features daily, and no other platforms have come close to matching the RMS suite of features, so we have been a satisfied cus...
United States
United States
Park Manager
Large Hotel
10
Always so helpful
Manager from 25-49 room City Center Hotel in Bicheno (Australia)
Verified
3 days ago
They are always so helpful in listening to your problem and then finding solutions to fix the problem
Australia
Australia
Manager
Small Hotel
10
Accounting, bookings, ease of use, support ★★★★★
from 50-74 room RV Parks & Campground in Calliope (Australia)
Verified
1 months ago
Ease of use eg:
Accounting-daily weekly monthly- easy access to all the accounts for checks and balances.
Ease of booking screen just set up for your requirements every booking information is filled out the same can’t be skipped.
Receipts statements ease of being printed or emailed.
Australia
Australia
Mid-Sized Hotel
10
Thank you for the great support. Well done, and truly appreciated!
Reservation Manager from 500+ room City Center Hotel in Mecca (Saudi Arabia)
Verified
1 months ago
I like most about RMS is its user-friendly system, efficiency, and the support it provides in making daily tasks easier and more organized
Saudi Arabia
Saudi Arabia
Reservation Manager
X-Large Hotel
8
Always friendly efficient support
Owner from 5 to 9 room Boutique in Barraba (Australia)
Verified
2 months ago
RMS is a clever, powerful, adaptable program.
Whenever there is a problem, they offer phone support which is friendly, fast, patient and efficient. There has never been any issue which their support staff have not been able to sort out speedily.
Australia
Australia
Owner
X-Small Hotel
10
RMS Training
from 75-99 room RV Parks & Campground in Whitfield (Australia)
Verified
2 months ago
RMS one-on-one training with Karen B is a highlight for me. Karen is so professional, easy going and kind. She makes light work at helping set up new tariffs, accommodation types and any queries you might have with RMS.
Australia
Australia
Mid-Sized Hotel
5
Good Holiday Park Booking System
from 200 to 499 room Branded Hotel in Otterton (United Kingdom)
Verified
2 months ago
Good booking system - good integration with web site
Good reporting system - Pitches income, year on year comparisons
Easy to use
Finding it hard to get answers to support questions
United Kingdom
United Kingdom
Large Hotel
10
A great PMS option that is moving with the times!
General Manager from 25-49 room Boutique in Randwick (Australia)
Verified
2 months ago
Supporting an Australian-based software company is very important to us and aligns with our own company. The security measures are second to none which gives us a great deal of confidence and helps to ensure that our database remains safe and secure. We have always found the support team and management team to be friendly and exceptionally...
Australia
Australia
General Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Great solution for the market, the solution just works as an integration partner it was a pleasure working on the integration to create something that really benefited hoteliers. Put simply the solution works and works well we have many mutual customers who all have good things to say about it.
Showing all answers to: "What does this product or service do well?"
Great solution for the market, the solution just works as an integration partner it was a pleasure working on the integration to create something that really benefited hoteliers.
Put simply the solution works and works well we have many mutual customers who all have good things to say about it.
RMS is an excellent product with an equally excellent team behind it. Responsive, sharp, and collaborative to work with. As a partner, they make joint work easy from day one. I would highly recommend RMS.
RMS Cloud offers a powerful, all-in-one cloud-based platform that streamlines daily operations, from reservations and channel management to reporting and revenue optimisation. It's reliable, scalable, and adapts well to properties of different sizes.
RMS Cloud offers a powerful, all-in-one cloud-based platform that streamlines daily operations, from reservations and channel management to reporting and revenue optimisation. It's reliable, scalable, and adapts well to properties of different sizes.
RMS Hospitality Cloud offers a full suite Property Management System with all functionality like IBE, Channel Manger, Online portals etc. you might need as a hotel. RMS is cloud based and is known for its security capabilities.
Question:
What differentiates this product or service from the competition?
Answer:
Their team are great to work with, and all want to make hoteliers' lives simple, which is our goal as a vendor. Their passion and support is top notch. The knowledge the team has is great and the vision for the company from the top down is spot on.
Showing all answers to: "What differentiates this product or service from the competition?"
Their team are great to work with, and all want to make hoteliers' lives simple, which is our goal as a vendor.
Their passion and support is top notch. The knowledge the team has is great and the vision for the company from the top down is spot on.
What sets RMS apart is how much they genuinely care about keeping hoteliers happy. In addition, RMS also works exceptionally well with a variety of different property types, especially those in the outdoor accommodation sector.
What really sets RMS Cloud apart is their excellent support team — always responsive, knowledgeable and genuinely invested in helping you get the most out of the platform. Combined with their continuous innovation and robust feature set, it makes a real difference in day-to-day operations.
What really sets RMS Cloud apart is their excellent support team — always responsive, knowledgeable and genuinely invested in helping you get the most out of the platform. Combined with their continuous innovation and robust feature set, it makes a real difference in day-to-day operations.
Customers comment about the service and personal relations they have with the RMS team, often going above and beyond in helping their hotel customes. We as an integration vendor have a similar experience. Furthermore, they like the ease of use of the product which makes onboarding new staff very easy. The ability to customize the product is also frequently mentioned including the reporting functionality that gets praise.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Book a demo, and see what they can work with you to achieve. The solution has come a long way, and they have an impressive roadmap scheduled with new features. Take a look for yourself; you wont be disappointed
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Book a demo, and see what they can work with you to achieve. The solution has come a long way, and they have an impressive roadmap scheduled with new features. Take a look for yourself; you wont be disappointed
If I could give one piece of advice, it would be that you can count on the RMS team to be in your corner, making sure the product does what you need it to and more. You gain more than just a PMS, but rather a team of experts ready to back you every step of the way.
Take full advantage of the onboarding and training resources from the start — the platform is incredibly capable, and investing time upfront to learn its features will help you unlock its full potential and maximise your return.
Take full advantage of the onboarding and training resources from the start — the platform is incredibly capable, and investing time upfront to learn its features will help you unlock its full potential and maximise your return.
Every hotel is unique so before selecting a hotel technology vendor you will need to do your due diligence and see if this is right for your hotel. Many features can be beneficial but if not used do not any value. Speak to other hotels who use the systems already before committing to a product.
+ 13
recommend
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News
RMS
1 week ago
Outdoor travel stays strong in 2026 as AI enters trip planning
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RMS appoints Rich Steers as Chief Product & Technology Officer to accelerate product innovation
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2 months ago
RMS partners with SUNY Niagara to prepare tech-ready hospitality graduates
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The RMS Booking Engine has been named Online Booking Innovation of the Year
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Rise of the ‘Hospitality Engineer’ as disconnected systems costing operators hours every week
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RMS Partners with PoB Hotels to Strengthen UK Luxury Hotel Offering
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RMS and GoCardless Partner to Help Hospitality Operators Cut Payment Costs
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RMS Uses Sadie AI Voice Technology to Ease Front Desk Workload
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RMS Expands RMS Pay with Advanced Payment Schedules and Automated Invoicing
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RMS Partners with RoomPriceGenie to Launch Revenue Intelligence
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RMS Integrates with GuestRevu to Automate Guest Feedback
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8 months ago
How Roomzzz automated 40% of payments and centralized multi-property management with RMS
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10 months ago
The Nare and RMS: Personalization so good, 30% of guests rebook before they even leave
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10 months ago
One platform, 26 properties: Lafayette Hotels boosts direct bookings by 70% with RMS
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1 year ago
RMS joins as a pioneering partner to integrate with SiteMinder’s Smart Platform
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Redefining hospitality technology: RMS unveils new brand identity
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RMS Launches Powerful New Booking Engine at HITEC 2025
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RMS Cloud Welcomes Advent Partners in a Landmark Partnership to Fuel Global Growth and Innovation
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RMS Cloud and Atomize Join Forces to Revolutionise Hotel Revenue Management
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Outrigger Hospitality Group Selects Solonis to Streamline Property Operations
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Global Hospitality Resilience Report 2022
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RMS Cloud Hosts an Industry-Leading Events in Partnership with HOSPA
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RMS Cloud Partners with HOSPA to Bring Regional Educational Events to the Hospitality Industry in the UK
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2022 State of the Industry Report
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RMS North America Releases 2022 State of the Industry Report
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RMS North America Positions Hospitality Businesses for Success with Latest Innovations
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RMS North America Names Victor Vesnaver as Chief Operating Officer
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RMS Cloud Partners with OTA Insight to Enhance Properties’ Business Performance
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RMS Integrates with OpenKey to Further Enhance Contactless Check-ins
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RMS Cloud Establishes a Data Centre in China Following Global Expansion
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State of the Industry Report
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RMS Releases 2021 State Of The Industry Report
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5 years ago
RMS receives two of the industry’s highest awards at the National Conference
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5 years ago
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RMS Announces Technology Integration with M3 Accounting Software
RMS
6 years ago
RMS Announces New Guest Rewards Module for 2020
RMS
7 years ago
RMS Introduces New Solution to Make Property Management Easier for Hoteliers
RMS Integrations
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| Company | Functionality | |
|---|---|---|
SiteMinder
93% recommended by 2823 hotels |
Rate Shopping
+5 more |
|
Canary Technologies
96% recommended by 2621 hotels |
Cyber Security & Fraud Prevention
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Lighthouse
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Rate Shopping
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Actabl
92% recommended by 1783 hotels |
Business Intelligence
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Asksuite
98% recommended by 782 hotels |
Hotel Chatbots
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RoomPriceGenie
96% recommended by 690 hotels |
Revenue Management Systems
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Duve
94% recommended by 637 hotels |
Upselling Software
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M3
89% recommended by 609 hotels |
Hotel Accounting Software
+2 more |
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IDeaS
92% recommended by 594 hotels |
Revenue Management Systems
+3 more |
|
GuestRevu
95% recommended by 580 hotels |
Reputation Management
|
Support
Verified Support
RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Verified
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