RMS Cloud HMS

4.3 (201 REVIEWS)

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HT Score  
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Monique, Ricardo, Patrick + 15 more experts recommend RMS

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RMS Cloud HMS

4.3 (201 REVIEWS)

Ranked 11 (out of 65) in Hotel Management Software

Powerful, customisable cloud technology designed to grow hospitality businesses

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Ratings Summary

4.3
Very Good
Ease of Use
4.3/5
Customer Support
4.6/5
ROI
4.2/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RMS Cloud HMS is the #14 most trending product in the Hotel Management Software category (out of 65) and the #476 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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81 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About RMS Cloud HMS
Founded in 1983 | Headquarters in San Diego (United States) | 145 employees
RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 70 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market leader for over 39 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product offering enables operators to increase revenue, streamline operations and engage and retain loyal customers. RMS’s innovative approach drives our expanding reach into global markets, and our focus on constant improvement and customer experience positions our product as a key partner with properties of all sizes – including groups looking to optimise multi-national enterprises. We are the world’s fastest-growing property management software for a good reason, and our dedicated global teams strive to achieve more for our customers every day.

Capabilities

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RMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Internet Booking Engine (IBE)

Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.

INCLUDED

Channel Manager

Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.

INCLUDED

Reporting

Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.

INCLUDED

Property Management System

Property Management Systems

INCLUDED

Website & Digital Marketing Services

Website Design
Let us handle your website and digital marketing. Sit back and let our experts design and manage a new site for your property with RMS Web Design and drive more traffic and bookings through RMS SEO. We've got you covered so you can focus on your guests.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

RMS Average RMS

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0

Success Stories

18

References

114

Featured Customers

Success Stories

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RMS doesn’t have any case studies available

Popularity by Segment

Size

20 | X-Small (1-9 room)

86 | Small (10-24 room)

121 | Medium (25-74 room)

51 | Large (75-199 room)

18 | X-Large (200+ room)

Country

232 | Australia

58 | United States of America

21 | New Zealand

15 | United Kingdom

5 | Canada

5 | United Arab Emirates

3 | Sri Lanka

2 | Mexico

1 | Vietnam

1 | Singapore

1 | Switzerland

1 | Germany

1 | France

1 | India

Type

84 | Motels

73 | RV Parks & Campgrounds

52 | Extended Stay & Serviced Apartments

50 | Resorts

42 | Boutiques

31 | Bed & Breakfast & Inns

23 | Vacation Rentals & Villas

18 | City Center Hotels

14 | Branded Hotels

14 | Luxury Hotels

10 | Limited Service & Budget Hotels

4 | Airport/Conference Hotels

3 | Hostels

Region

253 | Oceania

65 | North America

18 | Europe

6 | Asia Pacific

5 | Middle East

Category

267 | Property Management Systems

201 | Hotel Management Software

More Products by RMS

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Hotelier Rating

Excellent
218
Very Good
71
Average
36
Poor
25
Terrible
8

Property Size

  • X-Small (20)
  • Small (86)
  • Medium (121)
  • Large (51)
  • X-Large (18)

Country

  • Australia
    Australia
    (232)
  • United States of America
    United States of America
    (58)
  • New Zealand
    New Zealand
    (21)
  • United Kingdom
    United Kingdom
    (15)
  • Canada
    Canada
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Sri Lanka
    Sri Lanka
    (3)
  • Mexico
    Mexico
    (2)
  • Vietnam
    Vietnam
    (1)
  • Singapore
    Singapore
    (1)
  • Switzerland
    Switzerland
    (1)
  • Germany
    Germany
    (1)
  • France
    France
    (1)
  • India
    India
    (1)

Region

  • North America
    North America
    (65)
  • Europe
    Europe
    (18)
  • Asia Pacific
    Asia Pacific
    (6)
  • Oceania
    Oceania
    (253)
  • Middle East
    Middle East
    (5)
10

Booking issues with Booking.com

Director from 25-49 room Limited Service & Budget Hotel in Burnie (Australia)

Verified
4 months ago
Fast easy service, very quick to try to resolve issue agent explained very well on how to solve the issue if arises again.
Country Australia
Director
Medium Hotel
10

Magnificent Mexico

Reception Manager from 10 to 24 room Bed & Breakfast & Inn in Camperdown (Australia)

Verified
6 months ago
Makiko is an amazing support tech. So helpful and gives great and clear explanation of the steps she took to implement what was needed. A warm, friendly, and bubbly personality to match.
Country Australia
Reception Manager
Small Hotel
10

Unparalleled service, easy to use system

Director from in (United Kingdom)

Verified
6 months ago
Our organisation has recently started working with this software package and the RMS team. The experience has been reassuring, easy and practically seamless. I highly commend the team in all areas, particularly sales and software support. Having dealt primarily with Maria Macree and James Leighton, I have found the team effective, supportiv...
Country United Kingdom
Director
Hayley from RMS replied
Thank you so much for sharing this wonderful review! We're thrilled to hear that you've had a seamless experience so far and we are excited to continue working with you and your property. I will pass your feedback on to Maria and James. Thanks again!
10

Readily available contact & quick response times if needed.

from 25-49 room Extended Stay & Serviced Apartment in Jurien Bay (Australia)

Verified
6 months ago
Online booking systems Reports - easily found ,loads of info on both guests & financial. We are only a small operator, so utilise just the basic operation/management systems but welcome the regular updates on industry trends & marketing opportunities. I would hope that as we grow we will avail ourselves more within these offers .
Country Australia
Medium Hotel
8

Find the system easy to work

Reception supervisor from 25-49 room Motel in Bunbury (Australia)

Verified
6 months ago
Find the system easy to work I like been able to assist myself in learning the system to fix most issues.
Country Australia
Reception supervisor
Medium Hotel
10

Information required.

from 25-49 room City Center Hotel in Los Angeles (United States of America)

Verified
6 months ago
Very easy people to deal with. Makes my life much easier having someone on the other end with knowledge and patience,
Country United States of America
Medium Hotel
10

Simple easy operation and excellent assistance

Manager from 5 to 9 room Boutique in Yungaburra (Australia)

Verified
7 months ago
* Easy to use * Excellent assistance/ help when required * Easy connectivity between booking providers * Hassel free bookings * Great customer service
Country Australia
Manager
X-Small Hotel
10

BIG OR SMALL Hotel, RMS is for you

from 100 to 199 room City Center Hotel in Auckland (New Zealand)

Verified
7 months ago
- New featured every few month - Technology relevant to Hospitality - Easy to use -Good value for money -Easy reporting
Country New Zealand
Large Hotel
10

Perfect All Rounded System

GM from 10 to 24 room Extended Stay & Serviced Apartment in East Fremantle (Australia)

Verified
7 months ago
- Built-in native channel manager, updates all connected channels in seconds - Best product support staff that are efficient and always helpful, including a support ticketing system for any issues. - Cloud Base so I can assist my staff from anywhere in Australia. - All in one system that includes, Channel Manager, Property Management Sys...
Country Australia
GM
Small Hotel
10

Well rounded and customizable!

Operations Manager from 5 to 9 room Boutique in Tai Tapu (New Zealand)

Verified
7 months ago
The thing I like the most is that it is highly customizable and offers so many modules that you really can replace other piecemeal solutions with one omnibus program to consolidate information into one place. This has helped us reduce double work (having to put same info in multiple places), has allowed a modicum of automation, and reduc...
Country New Zealand
Operations Manager
X-Small Hotel
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  • ...
  • 21

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RMS Cloud PMS is a game-changer for hotel management. It has robust property management features, a user-friendly interface and powerful features to make operations seamless for many hotel operators.

Question:

What differentiates this product or service from the competition?

Answer:

RMS Cloud is cloud-based to ensure customer accessibility from anywhere and seamless integrations with various third-party systems. Plus, its reputation for excellent customer support and tailored solutions sets it apart in the competitive PMS market.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RMS is a trusted integrated partner, if you are a hotelier looking for a PMS that can be tailored to your hotel's specific needs, if you are looking to revitalise your hotel operations, and to enhance guest experiences RMS is a PMS that should be considered.

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Posts

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RMS

3 months ago

RMS Cloud Welcomes Advent Partners in a Landmark Partnership to Fuel Global Growth and Innovation

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RMS

9 months ago

RMS Cloud and Atomize Join Forces to Revolutionise Hotel Revenue Management

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RMS

1 year ago

Outrigger Hospitality Group Selects Solonis to Streamline Property Operations

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RMS

1 year ago

Global Hospitality Resilience Report 2022

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RMS

1 year ago

RMS Cloud Hosts an Industry-Leading Events in Partnership with HOSPA

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RMS

1 year ago

RMS Cloud Partners with HOSPA to Bring Regional Educational Events to the Hospitality Industry in the UK

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RMS

2 years ago

2022 State of the Industry Report

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RMS

2 years ago

RMS North America Releases 2022 State of the Industry Report

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RMS

2 years ago

RMS North America Positions Hospitality Businesses for Success with Latest Innovations

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RMS

2 years ago

RMS North America Names Victor Vesnaver as Chief Operating Officer

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RMS

2 years ago

RMS Cloud Partners with OTA Insight to Enhance Properties’ Business Performance

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RMS

2 years ago

RMS Integrates with OpenKey to Further Enhance Contactless Check-ins

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RMS

2 years ago

RMS Cloud Establishes a Data Centre in China Following Global Expansion

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RMS

2 years ago

State of the Industry Report

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RMS

2 years ago

RMS Releases 2021 State Of The Industry Report

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RMS

3 years ago

RMS receives two of the industry’s highest awards at the National Conference

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RMS

3 years ago

2021 Tips, Trends and Challenges for Modern Hoteliers

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RMS

3 years ago

Trends and Challenges for Hospitality Operators 2021

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RMS

4 years ago

RMS Announces Technology Integration with M3 Accounting Software

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RMS

4 years ago

RMS Announces New Guest Rewards Module for 2020

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RMS

4 years ago

RMS Introduces New Solution to Make Property Management Easier for Hoteliers

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Support

Verified Support

RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Help Center

Product Updates

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Response Time

Less than a day

Recommended

86%

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