RMS Cloud HMS
4.3 (199 REVIEWS)
Ricardo, Patrick, Bas + 14 more experts recommend RMS
Read RecommendationsRMS Cloud HMS
4.3 (199 REVIEWS)
Ranked 9 (out of 62) in Hotel Management Software
Powerful, customisable cloud technology designed to grow hospitality businesses
86% recommended by 328 hotels
The Ascott, ALH Hotels, The Unlimited Collection & 325 others
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, RMS Cloud HMS is the #18 most trending product in the Hotel Management Software category (out of 62) and the #514 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Capabilities
RMS doesn’t have any benefits or use cases available
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Success Stories
RMS doesn’t have any case studies available
References
"The IBE creates a seamless journey for our guests; they don’t notice when they're transitioning from our website over to RMS to check availability and make a reservation. On the whole, it's been pretty good."
""The IBE creates a seamless journey for our guests; they don’t notice when they're transitioning from our website over to RMS to check availability and make a reservation. On the whole, it's been pretty good.""
"Caravan Park Escapes has grown quite far as a company in the past five years, and we're always looking for ways to simplify tasks, increase productivity and speed up the process. That’s why we switched to RMS- now we can manage our 11 parks at a group level by sending out bulk marketing and making bulk rate changes instead of doing it 11 separate times."
"Caravan Park Escapes has grown quite far as a company in the past five years, and we're always looking for ways to simplify tasks, increase productivity and speed up the process. That’s why we switched to RMS- now we can manage our 11 parks at a group level by sending out bulk marketing and making bulk rate changes instead of doing it 11 separate times."
"One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage. There’s a single login and that offers many benefits, particularly in terms of mobility. For example, our area managers can pull data through their iPad while on the road and easily segment and compare performance metrics on a single property, regional or national basis."
"RMS is reliable, and the technology has simplified our operations greatly; interfaces and functionality are top-notch. We can now focus on running great hotels."
"Moving our technology platform to the cloud will give us the scope and flexibility we need as the business continues to evolve. We looked at numerous property management systems and chose RMS Cloud because we felt it was an excellent fit for our business – it’s agile, intuitive and a good all-round choice."
"Moving into Cloud is one of our digital initiatives to support Ascott’s fast-growing business. As we expand, we need systems that are scalable and RMS’ solution meets this requirement."
"We looked around at the market and felt that RMS was the best one to suit our needs and to be fair since we’ve changed, we’ve not looked back. One of the reasons we moved to RMS was to get that connection with Google Analytics. We can follow a booking to see how much money spent and where it came from. That sort of analysis has really opened our eyes and helped us properly allocated our marketing budget."
"As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly over the period. It was a very effective tool."
"One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage. There’s a single login and that offers many benefits, particularly in terms of mobility. For example, our area managers can pull data through their iPad while on the road and easily segment and compare performance metrics on a single property, regional or national basis."
"RMS is reliable, and the technology has simplified our operations greatly; interfaces and functionality are top-notch. We can now focus on running great hotels."
"Moving our technology platform to the cloud will give us the scope and flexibility we need as the business continues to evolve. We looked at numerous property management systems and chose RMS Cloud because we felt it was an excellent fit for our business – it’s agile, intuitive and a good all-round choice."
"Moving into Cloud is one of our digital initiatives to support Ascott’s fast-growing business. As we expand, we need systems that are scalable and RMS’ solution meets this requirement."
"We looked around at the market and felt that RMS was the best one to suit our needs and to be fair since we’ve changed, we’ve not looked back. One of the reasons we moved to RMS was to get that connection with Google Analytics. We can follow a booking to see how much money spent and where it came from. That sort of analysis has really opened our eyes and helped us properly allocated our marketing budget."
"As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly over the period. It was a very effective tool."
"Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, cost-effective and foolproof."
"Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, cost-effective and foolproof.”"
Featured Customers
Popularity by Segment
Size
121 | Medium (25-74 room)
83 | Small (10-24 room)
50 | Large (75-199 room)
20 | X-Small (1-9 room)
18 | X-Large (200+ room)
Type
83 | Motels
70 | RV Parks & Campgrounds
51 | Extended Stay & Serviced Apartments
48 | Resorts
42 | Boutiques
30 | Bed & Breakfast & Inns
23 | Vacation Rentals & Villas
15 | City Center Hotels
14 | Branded Hotels
14 | Luxury Hotels
9 | Limited Service & Budget Hotels
4 | Airport/Conference Hotels
3 | Hostels
Region
250 | Oceania
64 | North America
18 | Europe
6 | Asia Pacific
5 | Middle East
Category
265 | Property Management Systems
199 | Hotel Management Software
More Products by RMS
199
Reviews
11
Expert Recommendations
Hotelier Rating
Brilliant Customer Service and System.
Front Desk Admin from 75-99 room Boutique in Joondalup (Australia)
Rebecca is amazing! Highly recommend.
Assistant Manager from 25-49 room Extended Stay & Serviced Apartment in Byron Bay (Australia)
Vault Password
Front Desk Manager from 50-74 room Boutique in Whitefish (United States of America)
Customer Support
Digital Marketing from 50-74 room Boutique in Columbus (United States of America)
ongoing support for RMS 9+
Manager from 10 to 24 room Resort in Narooma (Australia)
Customer Service is great and quick to get back to you on issues like the one we had
Director of IT from 200 to 499 room Bed & Breakfast & Inn in Altoona (United States of America)
Increasingly frustrated
General Manager from 200 to 499 room Resort in Page (United States of America)
Alexis is Awesome
Property Administrator from 50-74 room Luxury Hotel in Sturgeon Bay (United States of America)
This PMS has so many features
Managing Director from 10 to 24 room RV Parks & Campground in Finniss Valley (Australia)
Does It All
Owner from 25-49 room in Port Douglas (Australia)
Newsfeed
RMS
1 month ago
RMS Cloud and Atomize Join Forces to Revolutionise Hotel Revenue Management
RMS
7 months ago
Outrigger Hospitality Group Selects Solonis to Streamline Property Operations
RMS
8 months ago
Global Hospitality Resilience Report 2022
RMS
9 months ago
RMS Cloud Hosts an Industry-Leading Events in Partnership with HOSPA
RMS
1 year ago
RMS Cloud Partners with HOSPA to Bring Regional Educational Events to the Hospitality Industry in the UK
RMS
1 year ago
2022 State of the Industry Report
RMS
1 year ago
RMS North America Releases 2022 State of the Industry Report
RMS
1 year ago
RMS North America Positions Hospitality Businesses for Success with Latest Innovations
RMS
1 year ago
RMS North America Names Victor Vesnaver as Chief Operating Officer
RMS
2 years ago
RMS Cloud Partners with OTA Insight to Enhance Properties’ Business Performance
RMS
2 years ago
RMS Integrates with OpenKey to Further Enhance Contactless Check-ins
RMS
2 years ago
RMS Cloud Establishes a Data Centre in China Following Global Expansion
RMS
2 years ago
State of the Industry Report
RMS
2 years ago
RMS Releases 2021 State Of The Industry Report
RMS
2 years ago
RMS receives two of the industry’s highest awards at the National Conference
RMS
2 years ago
2021 Tips, Trends and Challenges for Modern Hoteliers
RMS
2 years ago
Trends and Challenges for Hospitality Operators 2021
RMS
3 years ago
RMS Announces Technology Integration with M3 Accounting Software
RMS
3 years ago
RMS Announces New Guest Rewards Module for 2020
RMS
4 years ago
RMS Introduces New Solution to Make Property Management Easier for Hoteliers
Integrations
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RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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