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RMS
4.3 (220 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Patrick, Zoltan, Ricardo + 15 more experts recommend RMS
Read RecommendationsRanked 7 (out of 79) in Hotel Management Software
Smarter tech, better stays. Hospitality, upgraded.
85% recommended by 366 hotels
The Ascott, ALH Hotels, The Unlimited Collection & 363 others
Bell - AI powered product analyst
I analyzed all of RMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like RMS for its robust and adaptable features that support various scales and types of properties. The all-in-one system, including Channel Manager, POS integration, and cloud-based access, significantly decreases operational overheads and enhances revenue management through seamless automation and reporting. Despite its complexity, the ability to customize rates, the ease of managing multiple properties, and comprehensive reporting capabilities stand out. However, some users note the sluggish system performance during updates and the difficulties in rate management setup as areas for improvement.
The Ascott, ALH Hotels, The Unlimited Collection & 363 others
Read their reviewsWhat Types of Hotels RMS is Popular For
Size
31 | X-Small (1-9 room)
108 | Small (10-24 room)
145 | Mid-Sized (25-74 room)
68 | Large (75-199 room)
22 | X-Large (200+ room)
Country
242 | Australia
70 | United States of America
22 | New Zealand
15 | United Kingdom
9 | Canada
5 | United Arab Emirates
2 | Mexico
2 | Saudi Arabia
2 | India
2 | Sri Lanka
1 | Switzerland
1 | Italy
1 | Germany
1 | Malaysia
1 | Greece
1 | France
1 | Belgium
1 | Singapore
1 | Vanuatu
1 | Guernsey
1 | Philippines
1 | Vietnam
Type
126 | Boutiques
126 | Resorts
116 | Bed & Breakfast & Inns
109 | Limited Service & Budget Hotels
108 | Motels
89 | RV Parks & Campgrounds
84 | Extended Stay & Serviced Apartments
69 | Airport/Conference Hotels
67 | Luxury Hotels
60 | Branded Hotels
59 | City Center Hotels
29 | Vacation Rentals & Villas
11 | Casinos
7 | Hostels
Region
265 | Oceania
81 | North America
22 | Europe
8 | Asia Pacific
7 | Middle East
Category
301 | Property Management Systems
220 | Hotel Management Software
Didn’t find what you were looking for?
What is RMS?
Founded in 1983 | Headquarters in San Diego (United States) | 172 employees
RMS Cloud HMS is a comprehensive hospitality management system designed to streamline operations for hoteliers managing various scales and types of properties. This all-in-one platform includes a robust Channel Manager, POS integration, and cloud-based access, which collectively help reduce operational overheads while enhancing revenue management through seamless automation and insightful reporting. With its adaptability, RMS Cloud HMS allows for easy customization of rates and efficient management of multiple properties. By facilitating smoother bookings, secure payments, and guest interactions, it empowers hotels to focus on delivering an exceptional guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RMS Reviews Analyzed: 201
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RMS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RMS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RMS's Provided Description:
"Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list)."
FAQs
Capabilities
Boost direct bookings
Boost direct bookings
Take control of your revenue by driving more direct bookings through RMS’ Booking Engine. Create branded pages where guests can customize their stay, preferences, upgrades, and packages, all while cutting out OTA commissions. Seamless, flexible, and fully integrated with your RMS platform.
Manage reservations with ease
Manage reservations with ease
Streamline your day-to-day with RMS. Our platform centralizes reservations, channel management (including third-party bookings), front desk, housekeeping, and payments into one platform, reducing manual work so you can focus on guests. Whether you're a boutique hotel or a global group, RMS scales with you, with 24/7 free support every step of the way.
Simplify payments
Simplify payments
RMS Pay is fully integrated into the RMS platform, streamlining secure payments for guests, companies, and agents. Send payment links directly or use RMS terminals for contactless options like Apple Pay.
Personalize every experience
Personalize every experience
Set up your branded Guest Portal that puts guests in control, from managing bookings, upgrading stays, browsing extras, to checking in/out online, and chatting with your team in real time. Plus, with Reservation Management, you can also automate emails and SMS, using two-way messaging to keep guests engaged while saving your team time.
Reward Loyalty
Reward Loyalty
Add RMS Guest Rewards, a customizable loyalty program that lets you tailor points and redemption to your needs. Guests can enroll through RMS, the Booking Engine, or the Guest Portal. You can also run promotions to offer bonus points or adjust accrual during specific periods.
Keep teams aligned
Keep teams aligned
Whether you're managing one property or multiple, RMS gives your team the tools to stay connected. With centralized real time access from any device, your team can work smarter, not harder, with better visibility and collaboration.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Booking Engine
Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.
Channel Manager
Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.
Reporting
Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.
Property Management System
Property Management Systems
RMS Cloud centralized all operations in one platform, providing real-time access, reducing manual work, and boosting efficiency from anywhere.
Guest Portal
Hotel Guest Apps
Put your guests in control to manage bookings, check in/out, purchase upgrades, complete pre-check items, update details, and message you, branded to your business and built to streamline operations.
RMS Pay
Payments Processing Software
Simplify payments with RMS Pay, secure, automated, and fully embedded in RMS. Reduce errors, prevent fraud, and accept all major payment methods, giving guests a smooth experience.
2-way SMS
Guest Messaging Software
Use SMS 2-ways to send timely offers, upgrades, or promos when guests are most likely to engage, boosting retention and repeat visits with ease.
Branded Emails
Hotel CRM & Email Marketing
Send on-brand emails with RMS’ drag-and-drop design tools and templates, making it easy for your team to create professional emails that stay true to your brand.
Rewards
Loyalty Programs for Independents
Build a custom points-based loyalty program across your properties. Let guests self-enroll, tailor rewards and promotions, and boost retention with perks like discounts, free drinks, and birthday treats.
RMS Reviews Summary
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, RMS is the #6 most trending product in the Hotel Management Software category (out of 79) and the #185 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RMS Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
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RMS Case Studies
RMS doesn’t have any case studies available
References
"With RMS, I know they’re always looking down the road. They continue to improve the update the platform. It seems like there’s always a new feature coming out and that was important to me when looking for a vendor."
Tim Jefferies
Property Manager @
Twin Creek
"The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that."
Victoria Curley
Head of Commercial @
Roomzzz Aparthotel London Stratford
"Now with RMS Pay, we can do 70 arrival payments in about 5 minutes instead of 3 hours."
Sophia Roxas
Business Development Executive @
Quest Penrith
"The RMS team, especially the local team, has one mission, make it happen. They are always available for support and willing to do whatever it takes to ensure their customers get the best from the system."
Shady Elashi
Director of IT @
Staycae Holiday Homes - Suburbia
"The ease of which Annual Holiday Site Agreements and schedules are now processed through RMS has cut 90% of the time off of the process and made it so much simpler to update and accept the new Agreement."
David Pratt
Director @
Warburton Holiday Park
"Accessibility and connectivity, physically and digitally, are of high importance. The smart-room tablets and mobile app will allow us to have more meaningful digital interactions with guests."
Michiko Tamato
Hotel Manager @
Setsu Niseko
"Our online check-in has been hugely successful; as well as saving us time and money, it's assured our customers that they no longer have to go to reception; they can check-in online, pay their balances & order extras from their mobile."
Matt Way
Resort Director @
Gwel an Mor
"What's not to like! Love the channel manager & the flexibility to have real control over our own inventory. The guest portal, correspondence, trust accounting & owners portal are all great tools that help us run our property."
Richard Blackley
General Manager @
Cumberland Lorne Resort
"One sees the guest profile, reservation and account sections all in one screen, hence, no need to exit. That in itself allows the staff to be more engaged with the guests and save time."
Marla Secoquian
Vice President and Head of Revenue & Analytics @
Discovery Shores Boracay
"We changed to RMS to find a solution that could handle the large capacity and turnover of guests. RMS made that relatively easy, and what got me over the line was the communication tools through SMS and triggered correspondence."
Adrian Beckett
Executive @
Cable Beach Club Resort & Spa
"We used to get about 2 disputes a month, and we never won them. Since using RMS PAY, we’ve had only 4 disputes in 18 months, of which we’ve won 3 and lost only 1!"
Marousa Polias
General Manager @
Avoca Randwick by Sydney Lodges
"One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage. There’s a single login and that offers many benefits, particularly in terms of mobility. For example, our area managers can pull data through their iPad while on the road and easily segment and compare performance metrics on a single property, regional or national basis."
Brett Salter
National Accommodation Manager @
ALH Group
"RMS is reliable, and the technology has simplified our operations greatly; interfaces and functionality are top-notch. We can now focus on running great hotels."
Malik Fernando
Managing Director @
Resplendent Ceylon Pvt Ltd
"Moving into Cloud is one of our digital initiatives to support Ascott’s fast-growing business. As we expand, we need systems that are scalable and RMS’ solution meets this requirement."
Alfred Ong
Head for Global Operations @
Ascott Orchard Singapore
"We looked around at the market and felt that RMS was the best one to suit our needs and to be fair since we’ve changed, we’ve not looked back. One of the reasons we moved to RMS was to get that connection with Google Analytics. We can follow a booking to see how much money spent and where it came from. That sort of analysis has really opened our eyes and helped us properly allocated our marketing budget."
Helen Croft
Director @
Cofton Holidays
"As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly over the period. It was a very effective tool."
Simon Pitman
Group Marketing Director @
Shorefield Country Park
"Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, cost-effective and foolproof."
Terry and Sue Clarke
Manager @
Country Apartments
Featured Customers
More Products by RMS
Hotelier Rating
Looking for specific info?
10
This PMS has so many features
Managing Director from 10 to 24 room RV Parks & Campground in Batchelor (Australia)
Verified
8 days ago
We are still exploring all the extra options - there are so many! Easily create deals and packages, upsell additional items, integrate with a POS and once all this is set up, it is simple to use. We are able to provide a seamless communication process to guest pre and post stay. Tech support system includes a library of useful info and easy...
Australia
Australia
Managing Director
Small Hotel
8
Using RMS
Senior Systems Analyst from 25-49 room Resort in Byron Bay (Australia)
Verified
8 days ago
Like the booking chart view, plus creating derived rates. IDeaS G3 integration also works well for pricing, also like the Multi Bar concept
Australia
Australia
Senior Systems Analyst
Mid-Sized Hotel
7
Easy Interface, Issues with Documents
Manager from 25-49 room Motel in Tybee Island (United States of America)
Verified
8 days ago
The interface is fairly easy to use, and allows for easy exchange between different parts of the business
United States of America
United States of America
Manager
Mid-Sized Hotel
10
Markiko was awesome!!
Hotel Manager from 50-74 room Branded Hotel in Kalgoorlie-Boulder (Australia)
Verified
9 days ago
Our available rooms can now be book online. Thanks to Markiko. She was quite knowledgeable. We have this problem for quite sometime and even logged this problem two days ago but they did not manage to fix our problem.
Australia
Australia
Hotel Manager
Mid-Sized Hotel
10
User friendly and Modern
Manager from 10 to 24 room Boutique in Mooloolaba (Australia)
Verified
9 days ago
Great system that allows full and easy control over your property. Easy to use reservation chart. Great reporting features. RMS channel manager excludes the need for another program and makes rate management seamless and effortless.
Australia
Australia
Manager
Small Hotel
10
Great Service
from 100 to 199 room Branded Hotel in Santa Cruz (United States of America)
Verified
9 days ago
Easy to contact staff for assistance when needed and the system is user friendly. I appreciate the quick response time.
United States of America
United States of America
Large Hotel
10
Perfect All Rounded System
GM from 10 to 24 room Boutique in East Fremantle (Australia)
Verified
9 days ago
- Built-in native channel manager, updates all connected channels in seconds
- Best product support staff that are efficient and always helpful, including a support ticketing system for any issues.
- Cloud Base so I can assist my staff from anywhere in Australia.
- All in one system that includes, Channel Manager, Property Management Sys...
Australia
Australia
GM
Small Hotel
10
Excellent
from 10 to 24 room Bed & Breakfast & Inn in Injune (Australia)
Verified
9 days ago
Great after sales service
Any cloud problems are solved quickly
When there is a problem and they are aware of it a message is left on the tek support line
Australia
Australia
Small Hotel
8
Very professional service, if problems occur
from 100 to 199 room Bed & Breakfast & Inn in Albury (Australia)
Verified
9 days ago
Ongoing service - Polite technicians on the other end of the phone line. Once you get to know the system, an easy system to use.
Australia
Australia
Large Hotel
8
Simple Operations
from 25-49 room Branded Hotel in Brisbane (Australia)
Verified
9 days ago
Ease of access through the system, quick reports, simple layout, helpful support, easy to train new staff in and user friendly
Australia
Australia
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RMS Provides a great API and Partner platform which makes it easy for us to integrate our own platform to theirs and to service our own clients quickly and efficiently. Their marketplace directly within their platform makes it easy to find and enable the integration.
Showing all answers to: "What does this product or service do well?"
RMS Provides a great API and Partner platform which makes it easy for us to integrate our own platform to theirs and to service our own clients quickly and efficiently. Their marketplace directly within their platform makes it easy to find and enable the integration.
RMS is a powerful software for hotels and resorts. On top, RMS has great integration capabilities which allowed Flexkeeping to incorporate its Housekeeping and Team Communication functionalities, further extending capabilities of the Property Management System.
RMS offers a great customer support service and we often hear good reviews from our common hotel partners. The simple, seamless and cost-effective integration they provide to our upselling service adds great value to 100+ shared customers as they are able to get setup and start maximizing their revenue within a day.
It's been a very smooth collaboration so far, where RMS has shown to work with a highly efficient integration setup and highly skilled individuals to perform the work. Communication has been clear - would definitely recommend.
RMS makes it easy to manage the front and back house operations by using flexible dashboards that suit different property types. They have dashboards and widgets for reporting and charting that make their PMS software one of the most intuitive for business decisions for hoteliers.
Question:
What differentiates this product or service from the competition?
Answer:
The staff at RMS are always helpful and accommodating for both ourselves as a technology partner/vendor and from the perspective of their own clients which we deal with during the setup phase of deployments. The have a great online platform and back that up with great service.
Showing all answers to: "What differentiates this product or service from the competition?"
The staff at RMS are always helpful and accommodating for both ourselves as a technology partner/vendor and from the perspective of their own clients which we deal with during the setup phase of deployments. The have a great online platform and back that up with great service.
We certainly feel that in RMS, we have got a partner that shares our values and has the same mindset and culture. Great team that is dedicated, efficient, open to new ideas and easy to communicate with.
Their integration capabilities and support makes RMS a preferred partner of UpsellGuru. The proactive and clear communications between our support and development teams make working with RMS a great experience not only for us but our clients too.
For us it's important to understand the user base. In the case of RMS, they have a very interesting set off hotel clients - relevant to us. Hotel clients that recognise the complexity of services that are needed to be offered in a simplified manner, as done by RMS.
I would say it is the suite of the solutions. They start with PMS, but span to really a full suite of hospitality software inclusive of channel management, internet booking engine, dynamic pricing tools, and even guest facing tools like guest portal and loyalty tools. They also round it out with marketing channels as well!
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
As with any product or service you consider using, speak to those who you know and have dealt with the provider in the past and those presently using them. Ask Integrators and Vendors their opinion as they how they deal with the product/service is also important. Your business is important, take the time to make sure you are happy with the choices you make.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
As with any product or service you consider using, speak to those who you know and have dealt with the provider in the past and those presently using them. Ask Integrators and Vendors their opinion as they how they deal with the product/service is also important.
Your business is important, take the time to make sure you are happy with the choices you make.
Make sure you book a demo. Well worth it. We have had great feedback on RMS's performance from various operators. We have more and more prospects reaching out to us that use RMS. The team is great and so is the support they offer.
We would recommend using this RMS, your will be able to integrate with an upselling platform within minutes and start generating additional revenue while increasing your guest experience and overall operations.
Picking your PMS is just not something you do overnight. It's important to scope out the flexibility of a solution as it defines the lines you can grow within in the years to come. I'd recommend to plot the product your on your ambition and request product demo's to understand the limitations and possibilities.
There team is great to work with and they allow for a cost effective approach to a implementing a reliable PMS. The suite of solutions that they have as part of the hospitality platform allows RMS to be a one stop shop.
Recommended by
Patrick Sayer
Owner/Manager
@
4WiFi
Zoltan Molnar
Sales and Business Development
@
Flexkeeping
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Bas Beverwijk
BD Manager Europe
@
My Green Butler
Christian Arias
VP of Sales
@
Hapi
Patrick Sayer
Owner/Manager
@
4WiFi
Zoltan Molnar
Sales and Business Development
@
Flexkeeping
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Bas Beverwijk
BD Manager Europe
@
My Green Butler
Christian Arias
VP of Sales
@
Hapi
Abby Kiesling
VP of Product & Development
@
OpenKey
Robert Csenar
Connectivity Partner Business Manager
@
Booking.com
David Thompson
CEO & Co-Founder
@
Book Me Bob
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Clément Auffan
Sales Lead
@
Pace
Thomas Landen
Director of Partnerships
@
Revinate
Are you a consultant or vendor that recommends RMS?
Leave a recommendation
News
RMS
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RMS joins as a pioneering partner to integrate with SiteMinder’s Smart Platform
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3 years ago
2022 State of the Industry Report
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3 years ago
RMS North America Releases 2022 State of the Industry Report
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3 years ago
RMS North America Positions Hospitality Businesses for Success with Latest Innovations
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3 years ago
RMS North America Names Victor Vesnaver as Chief Operating Officer
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4 years ago
RMS Cloud Partners with OTA Insight to Enhance Properties’ Business Performance
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4 years ago
RMS Integrates with OpenKey to Further Enhance Contactless Check-ins
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4 years ago
RMS Cloud Establishes a Data Centre in China Following Global Expansion
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4 years ago
State of the Industry Report
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4 years ago
RMS Releases 2021 State Of The Industry Report
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4 years ago
RMS receives two of the industry’s highest awards at the National Conference
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4 years ago
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5 years ago
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6 years ago
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Support
Verified Support
RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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