RMS Cloud HMS

4.3 (199 REVIEWS)

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HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Ricardo, Patrick, Bas + 14 more experts recommend RMS

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RMS Cloud HMS

4.3 (199 REVIEWS)

Ranked 9 (out of 62) in Hotel Management Software

Powerful, customisable cloud technology designed to grow hospitality businesses

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Ratings Summary

4.3
Very Good
199 reviews
Ease of Use
4.3/5
Customer Support
4.6/5
ROI
4.2/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RMS Cloud HMS is the #18 most trending product in the Hotel Management Software category (out of 62) and the #514 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About RMS Cloud HMS
Founded in 1983 | Headquarters in San Diego (United States) | 145 employees
RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 70 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market leader for over 39 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product offering enables operators to increase revenue, streamline operations and engage and retain loyal customers. RMS’s innovative approach drives our expanding reach into global markets, and our focus on constant improvement and customer experience positions our product as a key partner with properties of all sizes – including groups looking to optimise multi-national enterprises. We are the world’s fastest-growing property management software for a good reason, and our dedicated global teams strive to achieve more for our customers every day.

Capabilities

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RMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

RMS Average RMS

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Success Stories

18

References

114

Featured Customers

Success Stories

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RMS doesn’t have any case studies available

Popularity by Segment

Size

121 | Medium (25-74 room)

83 | Small (10-24 room)

50 | Large (75-199 room)

20 | X-Small (1-9 room)

18 | X-Large (200+ room)

Type

83 | Motels

70 | RV Parks & Campgrounds

51 | Extended Stay & Serviced Apartments

48 | Resorts

42 | Boutiques

30 | Bed & Breakfast & Inns

23 | Vacation Rentals & Villas

15 | City Center Hotels

14 | Branded Hotels

14 | Luxury Hotels

9 | Limited Service & Budget Hotels

4 | Airport/Conference Hotels

3 | Hostels

Region

250 | Oceania

64 | North America

18 | Europe

6 | Asia Pacific

5 | Middle East

Category

265 | Property Management Systems

199 | Hotel Management Software

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199

Reviews

11

Expert Recommendations

Hotelier Rating

Excellent
215
Very Good
71
Average
36
Poor
24
Terrible
8

By Product

  • Property Management Systems
    Property Management Systems
  • Hotel Management Software
    Hotel Management Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
10

Brilliant Customer Service and System.

Front Desk Admin from 75-99 room Boutique in Joondalup (Australia)

Verified
9 days ago
Very efficient system and easy to use even when training new staff. The flexibility of signing in from anywhere when we need to is ideal for our hotel.
Hayley from RMS replied
Thank you so much for taking the time to leave a review - we're thrilled to hear that the software is improving your hotel efficiencies and you're finding it easy to use. Rooms don't need to be allocated in advance; simply change your room type setup to book by category to allow rooms to be unallocated. Hope this helps!
10

Rebecca is amazing! Highly recommend.

Assistant Manager from 25-49 room Extended Stay & Serviced Apartment in Byron Bay (Australia)

Verified
5 months ago
Rebecca helped with multiple 3-way balance issues. We worked through it together. Complete champion. Not one ounce of frustration - given it was a Friday afternoon. Great attitude and highly recommend her skill set. Thank you.
10

Vault Password

Front Desk Manager from 50-74 room Boutique in Whitefish (United States of America)

Verified
5 months ago
Easy to Use Aesthetically pleasing I ike how easy it is to call the help center to change passowrords or get any information needed.
8

Customer Support

Digital Marketing from 50-74 room Boutique in Columbus (United States of America)

Verified
6 months ago
The customer support! Our representative goes above and beyond to solve problems and explain how to use the platform, and just about every time I call the support line or fill out a service request, the technical team is very helpful and makes sure to understand my questions and requests before working towards or explaining the solution.
10

ongoing support for RMS 9+

Manager from 10 to 24 room Resort in Narooma (Australia)

Verified
6 months ago
The easy access to support request and the extremely fast turnaround for advice and solutions. The team are more than happy to assist at any time.
10

Customer Service is great and quick to get back to you on issues like the one we had

Director of IT from 200 to 499 room Bed & Breakfast & Inn in Altoona (United States of America)

Verified
6 months ago
Easy to use system, with optimal documentation. Easy GUI with access to all that you need. Great support team as well.
3

Increasingly frustrated

General Manager from 200 to 499 room Resort in Page (United States of America)

Verified
6 months ago
It's better than Opera. The training section helps you learn. That's really about the only good I have to say.
8

Alexis is Awesome

Property Administrator from 50-74 room Luxury Hotel in Sturgeon Bay (United States of America)

Verified
8 months ago
I needed assistance twice today. Alexis BOTH times. She's super great and everything is fixed before getting off the phone. I hope she answers every time I call.
10

This PMS has so many features

Managing Director from 10 to 24 room RV Parks & Campground in Finniss Valley (Australia)

Verified
9 months ago
We are still exploring all the extra options - there are so many! Easily create deals and packages, upsell additional items, integrate with a POS and once all this is set up, it is simple to use. We are able to provide a seamless communication process to guest pre and post stay. Tech support system includes a library of useful info and easy...
10

Does It All

Owner from 25-49 room in Port Douglas (Australia)

Verified
9 months ago
RMS Cloud does everything for us. We do not need other systems or management software. We can manager our poperty without the need for anything else.
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Newsfeed

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RMS

1 month ago

RMS Cloud and Atomize Join Forces to Revolutionise Hotel Revenue Management

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RMS

7 months ago

Outrigger Hospitality Group Selects Solonis to Streamline Property Operations

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RMS

8 months ago

Global Hospitality Resilience Report 2022

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RMS

9 months ago

RMS Cloud Hosts an Industry-Leading Events in Partnership with HOSPA

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RMS

1 year ago

RMS Cloud Partners with HOSPA to Bring Regional Educational Events to the Hospitality Industry in the UK

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RMS

1 year ago

2022 State of the Industry Report

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RMS

1 year ago

RMS North America Releases 2022 State of the Industry Report

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RMS

1 year ago

RMS North America Positions Hospitality Businesses for Success with Latest Innovations

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RMS

1 year ago

RMS North America Names Victor Vesnaver as Chief Operating Officer

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RMS

2 years ago

RMS Cloud Partners with OTA Insight to Enhance Properties’ Business Performance

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RMS

2 years ago

RMS Integrates with OpenKey to Further Enhance Contactless Check-ins

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RMS

2 years ago

RMS Cloud Establishes a Data Centre in China Following Global Expansion

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RMS

2 years ago

State of the Industry Report

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RMS

2 years ago

RMS Releases 2021 State Of The Industry Report

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RMS

2 years ago

RMS receives two of the industry’s highest awards at the National Conference

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RMS

2 years ago

2021 Tips, Trends and Challenges for Modern Hoteliers

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RMS

2 years ago

Trends and Challenges for Hospitality Operators 2021

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RMS

3 years ago

RMS Announces Technology Integration with M3 Accounting Software

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RMS

3 years ago

RMS Announces New Guest Rewards Module for 2020

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RMS

4 years ago

RMS Introduces New Solution to Make Property Management Easier for Hoteliers

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Integrations

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Support

Verified Support

RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Help Center

Product Updates

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

86%

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