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RMS
4.3 (216 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Monique, Ricardo, Patrick + 15 more experts recommend RMS
Read RecommendationsRanked 18 (out of 78) in Hotel Management Software
The hospitality platform that gives you more
85% recommended by 362 hotels
The Ascott, ALH Hotels, The Unlimited Collection & 359 others
Bell - AI powered product analyst
I analyzed all of RMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like RMS for its robust and adaptable features that support various scales and types of properties. The all-in-one system, including Channel Manager, POS integration, and cloud-based access, significantly decreases operational overheads and enhances revenue management through seamless automation and reporting. Despite its complexity, the ability to customize rates, the ease of managing multiple properties, and comprehensive reporting capabilities stand out. However, some users note the sluggish system performance during updates and the difficulties in rate management setup as areas for improvement.
The Ascott, ALH Hotels, The Unlimited Collection & 359 others
Read their reviewsWhat Types of Hotels RMS is Popular For
Size
30 | X-Small (1-9 room)
111 | Small (10-24 room)
140 | Mid-Sized (25-74 room)
65 | Large (75-199 room)
22 | X-Large (200+ room)
Country
240 | Australia
70 | United States of America
21 | New Zealand
14 | United Kingdom
8 | Canada
5 | United Arab Emirates
2 | Mexico
2 | Saudi Arabia
2 | India
2 | Sri Lanka
1 | Switzerland
1 | Italy
1 | Germany
1 | Malaysia
1 | Greece
1 | France
1 | Belgium
1 | Singapore
1 | Vanuatu
1 | Guernsey
1 | Philippines
1 | Vietnam
Type
122 | Resorts
120 | Boutiques
111 | Bed & Breakfast & Inns
108 | Limited Service & Budget Hotels
106 | Motels
85 | RV Parks & Campgrounds
84 | Extended Stay & Serviced Apartments
63 | Airport/Conference Hotels
63 | Luxury Hotels
57 | Branded Hotels
56 | City Center Hotels
27 | Vacation Rentals & Villas
10 | Casinos
4 | Hostels
Region
262 | Oceania
80 | North America
21 | Europe
8 | Asia Pacific
7 | Middle East
Category
293 | Property Management Systems
216 | Hotel Management Software
Didn’t find what you were looking for?
What is RMS?
Founded in 1983 | Headquarters in San Diego (United States) | 172 employees
RMS Cloud HMS is a comprehensive hospitality management system designed to streamline operations for hoteliers managing various scales and types of properties. This all-in-one platform includes a robust Channel Manager, POS integration, and cloud-based access, which collectively help reduce operational overheads while enhancing revenue management through seamless automation and insightful reporting. With its adaptability, RMS Cloud HMS allows for easy customization of rates and efficient management of multiple properties. By facilitating smoother bookings, secure payments, and guest interactions, it empowers hotels to focus on delivering an exceptional guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RMS Reviews Analyzed: 201
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RMS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RMS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RMS's Provided Description:
"Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list)."
FAQs
Capabilities
Boost direct bookings
Boost direct bookings
Take control of your revenue by driving more direct bookings through RMS’ Booking Engine. Create branded pages where guests can customize their stay, preferences, upgrades, and packages, all while cutting out OTA commissions. Seamless, flexible, and fully integrated with your RMS platform.
Manage reservations with ease
Manage reservations with ease
Streamline your day-to-day with RMS. Our platform centralizes reservations, channel management (including third-party bookings), front desk, housekeeping, and payments into one platform, reducing manual work so you can focus on guests. Whether you're a boutique hotel or a global group, RMS scales with you, with 24/7 free support every step of the way.
Simplify payments
Simplify payments
RMS Pay is fully integrated into the RMS platform, streamlining secure payments for guests, companies, and agents. Send payment links directly or use RMS terminals for contactless options like Apple Pay.
Personalize every experience
Personalize every experience
Set up your branded Guest Portal that puts guests in control, from managing bookings, upgrading stays, browsing extras, to checking in/out online, and chatting with your team in real time. Plus, with Reservation Management, you can also automate emails and SMS, using two-way messaging to keep guests engaged while saving your team time.
Reward Loyalty
Reward Loyalty
Add RMS Guest Rewards, a customizable loyalty program that lets you tailor points and redemption to your needs. Guests can enroll through RMS, the Booking Engine, or the Guest Portal. You can also run promotions to offer bonus points or adjust accrual during specific periods.
Keep teams aligned
Keep teams aligned
Whether you're managing one property or multiple, RMS gives your team the tools to stay connected. With centralized real time access from any device, your team can work smarter, not harder, with better visibility and collaboration.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Booking Engine
Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.
Channel Manager
Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.
Reporting
Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.
Property Management System
Property Management Systems
RMS Cloud centralized all operations in one platform, providing real-time access, reducing manual work, and boosting efficiency from anywhere.
Guest Portal
Hotel Guest Apps
Put your guests in control to manage bookings, check in/out, purchase upgrades, complete pre-check items, update details, and message you, branded to your business and built to streamline operations.
RMS Pay
Hotel Restaurant POS Systems
Simplify payments with RMS Pay, secure, automated, and fully embedded in RMS. Reduce errors, prevent fraud, and accept all major payment methods, giving guests a smooth experience.
2-way SMS
Guest Messaging Software
Use SMS 2-ways to send timely offers, upgrades, or promos when guests are most likely to engage, boosting retention and repeat visits with ease.
Branded Emails
Hotel CRM & Email Marketing
Send on-brand emails with RMS’ drag-and-drop design tools and templates, making it easy for your team to create professional emails that stay true to your brand.
Rewards
Loyalty Programs for Independents
Build a custom points-based loyalty program across your properties. Let guests self-enroll, tailor rewards and promotions, and boost retention with perks like discounts, free drinks, and birthday treats.
RMS Reviews Summary
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, RMS is the #20 most trending product in the Hotel Management Software category (out of 78) and the #628 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RMS Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
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RMS Case Studies
RMS doesn’t have any case studies available
References
"With RMS, I know they’re always looking down the road. They continue to improve the update the platform. It seems like there’s always a new feature coming out and that was important to me when looking for a vendor."
Tim Jefferies
Property Manager @
Twin Creek
"The integrated payment solution, RMS Pay, was a really big one for us. A large proportion of our clients need to pay for their accommodation a week before check-in and we had no way to securely facilitate that."
Victoria Curley
Head of Commercial @
Roomzzz Aparthotel London Stratford
"Now with RMS Pay, we can do 70 arrival payments in about 5 minutes instead of 3 hours."
Sophia Roxas
Business Development Executive @
Quest Penrith
"The RMS team, especially the local team, has one mission, make it happen. They are always available for support and willing to do whatever it takes to ensure their customers get the best from the system."
Shady Elashi
Director of IT @
Staycae Holiday Homes - Suburbia
"The ease of which Annual Holiday Site Agreements and schedules are now processed through RMS has cut 90% of the time off of the process and made it so much simpler to update and accept the new Agreement."
David Pratt
Director @
Warburton Holiday Park
"Accessibility and connectivity, physically and digitally, are of high importance. The smart-room tablets and mobile app will allow us to have more meaningful digital interactions with guests."
Michiko Tamato
Hotel Manager @
Setsu Niseko
"Our online check-in has been hugely successful; as well as saving us time and money, it's assured our customers that they no longer have to go to reception; they can check-in online, pay their balances & order extras from their mobile."
Matt Way
Resort Director @
Gwel an Mor
"What's not to like! Love the channel manager & the flexibility to have real control over our own inventory. The guest portal, correspondence, trust accounting & owners portal are all great tools that help us run our property."
Richard Blackley
General Manager @
Cumberland Lorne Resort
"One sees the guest profile, reservation and account sections all in one screen, hence, no need to exit. That in itself allows the staff to be more engaged with the guests and save time."
Marla Secoquian
Vice President and Head of Revenue & Analytics @
Discovery Boracay
"We changed to RMS to find a solution that could handle the large capacity and turnover of guests. RMS made that relatively easy, and what got me over the line was the communication tools through SMS and triggered correspondence."
Adrian Beckett
Executive @
Cable Beach Club Resort & Spa
"We used to get about 2 disputes a month, and we never won them. Since using RMS PAY, we’ve had only 4 disputes in 18 months, of which we’ve won 3 and lost only 1!"
Marousa Polias
General Manager @
Avoca Randwick by Sydney Lodges
"One of the major benefits is that we only have to use one system across all our properties and I think the fact it’s cloud-based gives us a real competitive advantage. There’s a single login and that offers many benefits, particularly in terms of mobility. For example, our area managers can pull data through their iPad while on the road and easily segment and compare performance metrics on a single property, regional or national basis."
Brett Salter
National Accommodation Manager @
ALH Group
"RMS is reliable, and the technology has simplified our operations greatly; interfaces and functionality are top-notch. We can now focus on running great hotels."
Malik Fernando
Managing Director @
Resplendent Ceylon Pvt Ltd
"Moving into Cloud is one of our digital initiatives to support Ascott’s fast-growing business. As we expand, we need systems that are scalable and RMS’ solution meets this requirement."
Alfred Ong
Head for Global Operations @
The Ascott
"We looked around at the market and felt that RMS was the best one to suit our needs and to be fair since we’ve changed, we’ve not looked back. One of the reasons we moved to RMS was to get that connection with Google Analytics. We can follow a booking to see how much money spent and where it came from. That sort of analysis has really opened our eyes and helped us properly allocated our marketing budget."
Helen Croft
Director @
Cofton Holidays
"As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly over the period. It was a very effective tool."
Simon Pitman
Group Marketing Director @
Shorefield Country Park
"Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, cost-effective and foolproof."
Terry and Sue Clarke
Manager @
Country Apartments
Featured Customers
More Products by RMS
Hotelier Rating
Looking for specific info?
10
RMS cloud works for me
Owner/manager from 5 to 9 room Bed & Breakfast & Inn in Maleny (Australia)
Verified
3 months ago
I like the fact that expert help is there when I need it, as I am not an expert and bookings are just a part of my job.
Australia
Australia
Owner/manager
X-Small Hotel
8
Overall RMS has been a great reservations system and pretty easy to use and figure out. There are a few enhancements I'd like, but understand that if it's not for everyone, it will take some time to see.
Operations Specialist from 500+ room Boutique in Chicago (United States of America)
Verified
5 months ago
RMS is user-friendly. I'd never used a reservations system before and picked it up pretty quickly. The fact that RMS has prompts to confirm almost every action is great. Of course, there is still human error, but it does help limit it. Tom has also been a wonderful account manager to reach out to with any questions or concerns. He's been ve...
United States of America
United States of America
Operations Specialist
X-Large Hotel
9
They are very patient and informative
Accountant from 25-49 room Resort in Hood River (United States of America)
Verified
5 months ago
Helping to get the business organized.Making the property independent. Empowering the employess to handle the business and day to day.
United States of America
United States of America
Accountant
Mid-Sized Hotel
10
Ocean Promenade Hotel
Front Desk Manager from 50-74 room Boutique in WhiteRock (Canada)
Verified
5 months ago
I LIKE BOOKING CHART A LOT BECAUSE IT'S VERY HELPFUL TO MOVE ROOMS AND CHECK AVAILABILITY FOR FUTURE. IT IS AWESOME.
Canada
Canada
Front Desk Manager
Mid-Sized Hotel
1
RMS No Help
z from 25-49 room Resort in Apollo Bay (Australia)
Verified
5 months ago
That we have decided to change to another PMS after using RMS for the last 30 years. Blah Blah Blah
Australia
Australia
z
Mid-Sized Hotel
10
RMS Is A Lifesaver for Businesses!
Park Manager from 100 to 199 room Limited Service & Budget Hotel in Pismo Beach (United States of America)
Verified
5 months ago
RMS has unsurpassed features compared to other systems, including a beautiful and customizable booking chart, a handy rate manager, SMS features and automated correspondence, and unique interactive maps. We use these features daily, and no other platforms have come close to matching the RMS suite of features, so we have been a satisfied cus...
United States of America
United States of America
Park Manager
Large Hotel
10
A great PMS option that is moving with the times!
General Manager from 25-49 room Boutique in Randwick (Australia)
Verified
5 months ago
Supporting an Australian-based software company is very important to us and aligns with our own company. The security measures are second to none which gives us a great deal of confidence and helps to ensure that our database remains safe and secure. We have always found the support team and management team to be friendly and exceptionally...
Australia
Australia
General Manager
Mid-Sized Hotel
2
Poor functionality
Director from 10 to 24 room Luxury Hotel in Upper Crystal Creek (Australia)
Verified
5 months ago
Not a lot, it needs far more improvements and the team who design it need to road test it before release.
Australia
Australia
Director
Small Hotel
8
Great potential
Admin from 25-49 room Bed & Breakfast & Inn in Euston (Australia)
Verified
5 months ago
- Continue improving. - New things all the time. staff are always friendly and helpful. - Training is always available when needed and tutorials are good.
Australia
Australia
Admin
Mid-Sized Hotel
9
Good booking system
Franchisee from 50-74 room Boutique in Toowoomba (Australia)
Verified
5 months ago
Easy to learn; great product to connect with RMS Pay; very clear and straight forward; great functions of the system.
Australia
Australia
Franchisee
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RMS offers a great customer support service and we often hear good reviews from our common hotel partners. The simple, seamless and cost-effective integration they provide to our upselling service adds great value to 100+ shared customers as they are able to get setup and start maximizing their revenue within a day.
Showing all answers to: "What does this product or service do well?"
RMS offers a great customer support service and we often hear good reviews from our common hotel partners. The simple, seamless and cost-effective integration they provide to our upselling service adds great value to 100+ shared customers as they are able to get setup and start maximizing their revenue within a day.
RMS Provides a great API and Partner platform which makes it easy for us to integrate our own platform to theirs and to service our own clients quickly and efficiently. Their marketplace directly within their platform makes it easy to find and enable the integration.
It's been a very smooth collaboration so far, where RMS has shown to work with a highly efficient integration setup and highly skilled individuals to perform the work. Communication has been clear - would definitely recommend.
RMS makes it easy to manage the front and back house operations by using flexible dashboards that suit different property types. They have dashboards and widgets for reporting and charting that make their PMS software one of the most intuitive for business decisions for hoteliers.
RMS and OpenKey partner together to make it quick and easy for hotels to issue mobile keys automatically once a guest is checked into their reservation. This connection enables the hotel to limit data entry to only RMS, and skip duplicate entry into the mobile key platform.
Question:
What differentiates this product or service from the competition?
Answer:
Their integration capabilities and support makes RMS a preferred partner of UpsellGuru. The proactive and clear communications between our support and development teams make working with RMS a great experience not only for us but our clients too.
Showing all answers to: "What differentiates this product or service from the competition?"
Their integration capabilities and support makes RMS a preferred partner of UpsellGuru. The proactive and clear communications between our support and development teams make working with RMS a great experience not only for us but our clients too.
The staff at RMS are always helpful and accommodating for both ourselves as a technology partner/vendor and from the perspective of their own clients which we deal with during the setup phase of deployments. The have a great online platform and back that up with great service.
For us it's important to understand the user base. In the case of RMS, they have a very interesting set off hotel clients - relevant to us. Hotel clients that recognise the complexity of services that are needed to be offered in a simplified manner, as done by RMS.
I would say it is the suite of the solutions. They start with PMS, but span to really a full suite of hospitality software inclusive of channel management, internet booking engine, dynamic pricing tools, and even guest facing tools like guest portal and loyalty tools. They also round it out with marketing channels as well!
The communication and support from RMS is extremely good. They always send out notifications to their partners and clients letting them know about updates with the product, office closures, and any other communication necessary.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
We would recommend using this RMS, your will be able to integrate with an upselling platform within minutes and start generating additional revenue while increasing your guest experience and overall operations.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
We would recommend using this RMS, your will be able to integrate with an upselling platform within minutes and start generating additional revenue while increasing your guest experience and overall operations.
As with any product or service you consider using, speak to those who you know and have dealt with the provider in the past and those presently using them. Ask Integrators and Vendors their opinion as they how they deal with the product/service is also important.
Your business is important, take the time to make sure you are happy with the choices you make.
Picking your PMS is just not something you do overnight. It's important to scope out the flexibility of a solution as it defines the lines you can grow within in the years to come. I'd recommend to plot the product your on your ambition and request product demo's to understand the limitations and possibilities.
There team is great to work with and they allow for a cost effective approach to a implementing a reliable PMS. The suite of solutions that they have as part of the hospitality platform allows RMS to be a one stop shop.
I do not have any advice to give. I do not have any advice to give. I do not have any advice to give. I do not have any advice to give. I do not have any advice to give. I do not have any advice to give.
Recommended by
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Patrick Sayer
Owner/Manager
@
4WiFi
Bas Beverwijk
BD Manager Europe
@
My Green Butler
Christian Arias
VP of Sales
@
Hapi
Abby Kiesling
VP of Product & Development
@
OpenKey
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Patrick Sayer
Owner/Manager
@
4WiFi
Bas Beverwijk
BD Manager Europe
@
My Green Butler
Christian Arias
VP of Sales
@
Hapi
Abby Kiesling
VP of Product & Development
@
OpenKey
Zoltan Molnar
Sales and Business Development
@
Flexkeeping
Robert Csenar
Connectivity Partner Business Manager
@
Booking.com
David Thompson
CEO & Co-Founder
@
Book Me Bob
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Clément Auffan
Sales Lead
@
Pace
Thomas Landen
Director of Partnerships
@
Revinate
Are you a consultant or vendor that recommends RMS?
Leave a recommendation
News
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Verified Support
RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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