The intelligent growth engine built to free hotelier ambition.
Operations
Popular in Operations
POPULAR SEARCHES
FEATURED APPS
Revenue Management
Popular in Revenue Management
POPULAR SEARCHES
FEATURED APPS
Marketing
Popular in Marketing
POPULAR SEARCHES
FEATURED APPS
Guest Experience
Popular in Guest Experience
POPULAR SEARCHES
FEATURED APPS
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
RMS
4.3 (245 REVIEWS)
HT Score
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Ranked 8 (out of 82) in Hotel Management Software
Smarter tech, better stays. Hospitality, upgraded.
86% recommended by 398 hotels
More than 50% of RMS’s reviews come from Australia.
Bell - AI powered product analyst
I analyzed all of RMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
The reviewed hotel management software offers comprehensive functionality that appeals to a broad range of hospitality businesses. Its strengths lie in its reservation management and integration capabilities with third-party channels, which help optimize room bookings and revenue. Despite its broad feature set, users face challenges with the frequent and occasionally problematic software updates that disrupt operations. Additionally, while the invoicing feature is capable, it often requires tedious corrections, affecting clients' satisfaction.
What Types of Hotels RMS is Popular For
Size
34 | X-Small (1-9 room)
116 | Small (10-24 room)
159 | Mid-Sized (25-74 room)
74 | Large (75-199 room)
30 | X-Large (200+ room)
Country
263 | Australia
79 | United States of America
23 | New Zealand
16 | United Kingdom
9 | Canada
5 | United Arab Emirates
3 | India
2 | Greece
2 | Guernsey
2 | Philippines
2 | Sri Lanka
2 | Saudi Arabia
2 | Mexico
1 | Belgium
1 | France
1 | Vanuatu
1 | Japan
1 | China
1 | Malaysia
1 | Germany
1 | Italy
1 | Switzerland
1 | Singapore
1 | Vietnam
Type
142 | Resorts
136 | Boutiques
125 | Bed & Breakfast & Inns
116 | Limited Service & Budget Hotels
113 | Motels
100 | RV Parks & Campgrounds
91 | Extended Stay & Serviced Apartments
74 | Airport/Conference Hotels
71 | Luxury Hotels
64 | City Center Hotels
63 | Branded Hotels
32 | Vacation Rentals & Villas
11 | Casinos
9 | Hostels
Region
287 | Oceania
90 | North America
25 | Europe
12 | Asia Pacific
7 | Middle East
Category
318 | Property Management Systems
245 | Hotel Management Software
Didn’t find what you were looking for?
What is RMS?
Founded in 1983 | Headquarters in San Diego (United States) | 172 employees
RMS Cloud HMS is a comprehensive hospitality management system designed to streamline operations for hoteliers managing various scales and types of properties. This all-in-one platform includes a robust Channel Manager, POS integration, and cloud-based access, which collectively help reduce operational overheads while enhancing revenue management through seamless automation and insightful reporting. With its adaptability, RMS Cloud HMS allows for easy customization of rates and efficient management of multiple properties. By facilitating smoother bookings, secure payments, and guest interactions, it empowers hotels to focus on delivering an exceptional guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of RMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
RMS Reviews Analyzed: 4
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
RMS Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by RMS
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
RMS's Provided Description:
"Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list)."
FAQs
RMS Alternatives
Not sure if RMS is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:
Capabilities
Boost direct bookings
Boost direct bookings
Take control of your revenue by driving more direct bookings through RMS’ Booking Engine. Create branded pages where guests can customize their stay, preferences, upgrades, and packages, all while cutting out OTA commissions. Seamless, flexible, and fully integrated with your RMS platform.
Manage reservations with ease
Manage reservations with ease
Streamline your day-to-day with RMS. Our platform centralizes reservations, channel management (including third-party bookings), front desk, housekeeping, and payments into one platform, reducing manual work so you can focus on guests. Whether you're a boutique hotel or a global group, RMS scales with you, with 24/7 free support every step of the way.
Simplify payments
Simplify payments
RMS Pay is fully integrated into the RMS platform, streamlining secure payments for guests, companies, and agents. Send payment links directly or use RMS terminals for contactless options like Apple Pay.
Personalize every experience
Personalize every experience
Set up your branded Guest Portal that puts guests in control, from managing bookings, upgrading stays, browsing extras, to checking in/out online, and chatting with your team in real time. Plus, with Reservation Management, you can also automate emails and SMS, using two-way messaging to keep guests engaged while saving your team time.
Reward Loyalty
Reward Loyalty
Add RMS Guest Rewards, a customizable loyalty program that lets you tailor points and redemption to your needs. Guests can enroll through RMS, the Booking Engine, or the Guest Portal. You can also run promotions to offer bonus points or adjust accrual during specific periods.
Keep teams aligned
Keep teams aligned
Whether you're managing one property or multiple, RMS gives your team the tools to stay connected. With centralized real time access from any device, your team can work smarter, not harder, with better visibility and collaboration.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Booking Engine
Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.
Channel Manager
Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.
Reporting
Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.
Property Management System
Property Management Systems
RMS Cloud centralized all operations in one platform, providing real-time access, reducing manual work, and boosting efficiency from anywhere.
Guest Portal
Hotel Guest Apps
Put your guests in control to manage bookings, check in/out, purchase upgrades, complete pre-check items, update details, and message you, branded to your business and built to streamline operations.
RMS Pay
Payments Processing Software
Simplify payments with RMS Pay, secure, automated, and fully embedded in RMS. Reduce errors, prevent fraud, and accept all major payment methods, giving guests a smooth experience.
2-way SMS
Guest Messaging Software
Use SMS 2-ways to send timely offers, upgrades, or promos when guests are most likely to engage, boosting retention and repeat visits with ease.
Branded Emails
Hotel CRM & Email Marketing
Send on-brand emails with RMS’ drag-and-drop design tools and templates, making it easy for your team to create professional emails that stay true to your brand.
Rewards
Loyalty Programs for Independents
Build a custom points-based loyalty program across your properties. Let guests self-enroll, tailor rewards and promotions, and boost retention with perks like discounts, free drinks, and birthday treats.
RMS Reviews Summary
Ease of Use
4.3/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, RMS is the #6 most trending product in the Hotel Management Software category (out of 82) and the #170 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
RMS Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare RMS to Top Alternatives
The leading all-in-one software for small properties
The HMS that makes you more
Want to find out if RMS is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
9
Very quick to respond to questions
Accounting Manager from 500+ room Bed & Breakfast & Inn in Village of Oak Creek (United States of America)
Verified
9 days ago
If there are every any questions on how we need to handle something, they are always very quick to respond and their techs are very well versed in the software. They not only address the issues you called about, but are pro-active in explaining any other issues that might arise.
United States of America
United States of America
Accounting Manager
X-Large Hotel
10
Its user friendly PMS
EAM from 50-74 room Boutique in Alappuzha (India)
Verified
10 days ago
I like the Mobile version with desktop view i can check all the movements on the go! thats what i like the most.
India
India
EAM
Mid-Sized Hotel
1
Getting worse by the day
Director from 10 to 24 room Boutique in Upper Crystal Creek (Australia)
Verified
11 days ago
Nothing at all, it is rapidly getting worse and worse.
American style company that thinks they are wonderful, but just wants as much money as possible and doesn't care about the customer.
Australia
Australia
Director
Small Hotel
10
RMS Streamlines operations and Boosts Guest Experience
General Manager from 50-74 room Bed & Breakfast & Inn in Mackay (Australia)
Verified
14 days ago
RMS plus enhances efficiency by integrating multiple booking channels in real time, reducing overbooking risks and managing complex group reservations.
Australia
Australia
General Manager
Mid-Sized Hotel
10
RMS is the best for smaller hotels
Receptionist from 100 to 199 room Bed & Breakfast & Inn in Wagga Wagga (Australia)
Verified
15 days ago
We're a smaller hotel compared to places in the city and RMS is perfect for a hotel our size. With 79 room, it's beyond easy to organize things and keep mistakes down to a minimum. We've tried to move to other systems before, but honestly it was a nightmare, and we came running back to RMS each time.
I'd say that for any hotels with about...
Australia
Australia
Receptionist
Large Hotel
10
RMS delivers a user-friendly management solution
Owner from 10 to 24 room Boutique in Ulladulla (Australia)
Verified
15 days ago
RMS Hotel Management makes managing bookings at Harbourview Apartments Ulladulla incredibly smooth and efficient. The system is intuitive, easy to navigate, and requires very little training for staff to use confidently. Its clean interface & reliable performance help streamline daily operations. RMS delivers a user-friendly and highly effe...
Australia
Australia
Owner
Small Hotel
10
Easy to use software, what more could you want!
Facility Manager from 100 to 199 room Bed & Breakfast & Inn in SouthHedland (Australia)
Verified
15 days ago
Having used a number of Property Management System software packages - RMS software is by far one of the easiest to use.
Australia
Australia
Facility Manager
Large Hotel
8
RMS
Manager from 10 to 24 room RV Parks & Campground in Red Cliffs (Australia)
Verified
16 days ago
We love how customizable rms is, we have been figuring out how to streaming our whole check in process at the moment and we have been amazed in what we have been able to achieve.
Australia
Australia
Manager
Small Hotel
10
The online staff are very helpful in showing aspects of the booking system
Secretary from 100 to 199 room RV Parks & Campground in Brisbane (Australia)
Verified
16 days ago
Form letters can be sent automatically when someone registers or pays through the portal.
The booking chart shows you if no deposit is paid.
Australia
Australia
Secretary
Large Hotel
9
Great to deal with when you have problems
Owner from 5 to 9 room Limited Service & Budget Hotel in Hanmer Springs (New Zealand)
Verified
16 days ago
Easy to use.
Great service.
Never a problem they will ring you and explain everything so easy highly recommend them.
New Zealand
New Zealand
Owner
X-Small Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 25
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
RMS has great customer support; their support is 24/7 365, and their teams genuinely care. The system has great flexibility, allowing it to work in a variety of environments, from single properties to groups, serviced apartments and beyond. They have a great team from start to finish and always go the extra mile.
Showing all answers to: "What does this product or service do well?"
RMS has great customer support; their support is 24/7 365, and their teams genuinely care. The system has great flexibility, allowing it to work in a variety of environments, from single properties to groups, serviced apartments and beyond. They have a great team from start to finish and always go the extra mile.
RMS Cloud Solutions is one of the best online solutions for hoteliers. Their marketplace has a large number of vendors and their core products work seamless with other vendors. They have evolved over the years to be an alternative PMS , with their own booking engine and channel manager for hotels to make them a one-stop-shop.
They got a great 24/ 7 support team always available.
RMS offers a great customer support service and we often hear good reviews from our common hotel partners. The simple, seamless and cost-effective integration they provide to our upselling service adds great value to 100+ shared customers as they are able to get setup and start maximizing their revenue within a day.
RMS Provides a great API and Partner platform which makes it easy for us to integrate our own platform to theirs and to service our own clients quickly and efficiently. Their marketplace directly within their platform makes it easy to find and enable the integration.
RMS is a powerful software for hotels and resorts. On top, RMS has great integration capabilities which allowed Flexkeeping to incorporate its Housekeeping and Team Communication functionalities, further extending capabilities of the Property Management System.
Question:
What differentiates this product or service from the competition?
Answer:
RMS has a great solution built on an enterprise level base, allowing for the system to grow at the same rate as its users. Its flexibility stands out in a crowded marketplace place and the level of care their teams show really shines through. It's a pleasure to work with them.
Showing all answers to: "What differentiates this product or service from the competition?"
RMS has a great solution built on an enterprise level base, allowing for the system to grow at the same rate as its users. Its flexibility stands out in a crowded marketplace place and the level of care their teams show really shines through. It's a pleasure to work with them.
RMS has been around for a number of years, they are now in a number of countries around the world and are growing from strength to strength. They understand the day-to-day life of a hotelier and they have a number of products that work in other verticals of the hospitality industry.
Their integration capabilities and support makes RMS a preferred partner of UpsellGuru. The proactive and clear communications between our support and development teams make working with RMS a great experience not only for us but our clients too.
The staff at RMS are always helpful and accommodating for both ourselves as a technology partner/vendor and from the perspective of their own clients which we deal with during the setup phase of deployments. The have a great online platform and back that up with great service.
We certainly feel that in RMS, we have got a partner that shares our values and has the same mindset and culture. Great team that is dedicated, efficient, open to new ideas and easy to communicate with.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Book a demo and have a deep dive into the solution. There are a lot of features in the solution that need to be looked into the product is great and the people are great too so take a look for yourself!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Book a demo and have a deep dive into the solution. There are a lot of features in the solution that need to be looked into the product is great and the people are great too so take a look for yourself!
I would give it a go and it will open up a lot of doors to other digital tools in their marketplace to assist your hotel to grow your business and it will also help save a lot of time and money. The long-term saving they generate will give you a great ROI.
We would recommend using this RMS, your will be able to integrate with an upselling platform within minutes and start generating additional revenue while increasing your guest experience and overall operations.
As with any product or service you consider using, speak to those who you know and have dealt with the provider in the past and those presently using them. Ask Integrators and Vendors their opinion as they how they deal with the product/service is also important.
Your business is important, take the time to make sure you are happy with the choices you make.
Make sure you book a demo. Well worth it. We have had great feedback on RMS's performance from various operators. We have more and more prospects reaching out to us that use RMS. The team is great and so is the support they offer.
Recommended by
Paul Griffiths
Sales Director
@
GuestRevu
David Thompson
CEO & Co-Founder
@
Book Me Bob
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Patrick Sayer
Owner/Manager
@
4WiFi
Zoltan Molnar
Sales and Business Development
@
Flexkeeping
Paul Griffiths
Sales Director
@
GuestRevu
David Thompson
CEO & Co-Founder
@
Book Me Bob
Ricardo da Silva
Marketing & Partnership Manager
@
UpsellGuru
Patrick Sayer
Owner/Manager
@
4WiFi
Zoltan Molnar
Sales and Business Development
@
Flexkeeping
Bas Beverwijk
BD Manager Europe
@
My Green Butler
Christian Arias
VP of Sales
@
Hapi
Abby Kiesling
VP of Product & Development
@
OpenKey
Robert Csenar
Connectivity Partner Business Manager
@
Booking.com
Olga Tolle-Rodrigues
Sr. Manager, Global Alliances
@
IDeaS
Clément Auffan
Sales Lead
@
Pace
Thomas Landen
Director of Partnerships
@
Revinate
Are you a consultant or vendor that recommends RMS?
Leave a recommendation
RMS Integrations
Need better tech connections?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
SiteMinder
93% recommended by 2711 hotels |
Rate Shopping
+5 more |
|
|
Canary Technologies
96% recommended by 2566 hotels |
Cyber Security & Fraud Prevention
+4 more |
|
|
Actabl
92% recommended by 1738 hotels |
Business Intelligence
|
|
|
Lighthouse
95% recommended by 1443 hotels |
Rate Shopping
+2 more |
|
|
Asksuite
98% recommended by 783 hotels |
Hotel Chatbots
|
|
|
RoomPriceGenie
96% recommended by 671 hotels |
Revenue Management Systems
|
|
|
Oracle Hospitality
92% recommended by 615 hotels |
Hotel Restaurant POS Systems
|
|
|
M3
89% recommended by 609 hotels |
Hotel Accounting Software
+2 more |
|
|
Duve
94% recommended by 600 hotels |
Upselling Software
+3 more |
|
|
IDeaS
92% recommended by 593 hotels |
Revenue Management Systems
+3 more |
Support
Verified Support
RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .
Get personalized product recommendations
Product recommendations advisor
Let´s lookup your hotel information
What hoteliers in United States of America are checking out
Backed by 60,000+ verified hotel software reviews