Ratings Snapshot

Certificate of Excellence

Read 163 reviews

#5 Popularity index

HT SCORE

86 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 54 in Hotel Management Software

Ease of Use

4.2/5

ROI

4.2/5

Implementation

4.1/5

Customer Support

4.6/5

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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RMS Cloud HMS Overview

RMS delivers scalable, cloud technology trusted by more than 6,500 properties across 60 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market-leader for over 35 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product...

About RMS View website

Founded in 1983 | Headquarters in San Diego United States | 145 employees

RMS provides powerful, scalable, cloud technology for hospitality businesses across the world.

Other Products by RMS

RMS Cloud PMS in Property Management Systems

1/13

Integrates with

Mobile Key & Keyless Entry
Digital Marketing Agencies
Reputation Management

Browse integrations (105 verified)

What customers love about RMS Cloud HMS

86% recommend

House Manager from Bed & Breakfast & Inns

-- Ability to customize the product to fit our (tiny) not-for-profit -- Technical support -- so many options and the human beings are very, very helpful -- The triggered form letters are really saving us time

Owner from Boutiques

Since we outgrew the original PMS we had from 2009, we were looking for a good PMS that could handle our needs for a long time. We tried several options and were seriously considering hiring a set of coders to write our ...

Manager from Motels

RMS Tech support and customer service is excellent. I like how the system is easily customizable to your business.

Property Manager from Boutiques

Love how easy the booking chart is to read. Very user friendly software. Also love the built in channel integration with the OTA's. When we were researching new PMS systems, they offered the most options for the most aff...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

RMS makes it easy to manage the front and back house operations by using flexible dashboards that suit different property types. They have dashboards and widgets for reporting and charting that make their PMS software one of the most intuitive for business decisions for hoteliers.

by Christian Arias (Hapi) on December 13, 2021

See more answers (7)

Showing all answers to: "What does this product or service do well?"

Abby Kiesling VP of Product & Development @ OpenKey

December 13, 2021, Abby heard from clients about the

RMS and OpenKey partner together to make it quick and easy for hotels to issue mobile keys automatically once a guest is checked into their reservation. This connection enables the hotel to limit data entry to only RMS, and skip duplicate entry into the mobil...

Zoltan Molnar Sales and Business Development @ Flexkeeping

December 08, 2021, Zoltan regularly uses the

RMS is a powerful software for hotels and resorts. On top, RMS has great integration capabilities which allowed Flexkeeping to incorporate its Housekeeping and Team Communication functionalities, further extending capabilities of the Property Management System...

Robert Csenar Connectivity Partner Business Manager @ Booking.com

October 21, 2021, Robert heard from clients about the

RMS Cloud has long collaborated closely with Booking.com to improve operations and the distribution of our mutual property partners through their solutions. RMS is always guided by the same principal to create value for partners, which makes our partnership ...

David Thompson CEO & Co-Founder @ Book Me Bob

August 30, 2021, David regularly uses the

RMS Cloud Solutions is one of the best online solutions for hoteliers. Their marketplace has a large number of vendors and their core products work seamless with other vendors. They have evolved over the years to be an alternative PMS , with their own booking...

Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS

November 04, 2020, Olga heard from clients about the

RMS Property Management System offers the ability to provide real-time online booking functionality, which enables the collection of bookings from a property’s website, the global distribution system and an expansive variety of third-party travel websites.

Clément Auffan Sales Lead @ Pace

September 21, 2020, Clément heard from clients about the

RMS Clouds offers a cloud-based PMS with an integrated CM & BE. Their capacity to adapt allows them to serve a very broad range of clients from holiday parks, resorts, boutique hotels, hostels, etc ... They managed to position themselves as a leader of the ma...

Clément Auffan Sales Lead @ Pace

September 21, 2020, Clément heard from clients about the

RMS Clouds offers a cloud-based PMS with an integrated CM & BE. Their capacity to adapt allows them to serve a very broad range of clients from holiday parks, resorts, boutique hotels, hostels, etc ... They managed to position themselves as a leader of the ma...

Question:

What differentiates this product or service from the competition?

Answer:

I would say it is the suite of the solutions. They start with PMS, but span to really a full suite of hospitality software inclusive of channel management, internet booking engine, dynamic pricing tools, and even guest facing tools like guest portal and loyalty tools. They also round it out with mar...

by Christian Arias (Hapi) on December 13, 2021

See more answers (7)

Showing all answers to: "What differentiates this product or service from the competition?"

Abby Kiesling VP of Product & Development @ OpenKey

December 13, 2021, Abby heard from clients about the

The communication and support from RMS is extremely good. They always send out notifications to their partners and clients letting them know about updates with the product, office closures, and any other communication necessary.

Zoltan Molnar Sales and Business Development @ Flexkeeping

December 08, 2021, Zoltan regularly uses the

We certainly feel that in RMS, we have got a partner that shares our values and has the same mindset and culture. Great team that is dedicated, efficient, open to new ideas and easy to communicate with.

Robert Csenar Connectivity Partner Business Manager @ Booking.com

October 21, 2021, Robert heard from clients about the

RMS Cloud is dedicated to maintain a fast, stable and reliable connection, always on the quest to improve the suite of Booking.com features offered for our mutual partners. Our teams are always looking for the next opportunity how to get the most out of the...

David Thompson CEO & Co-Founder @ Book Me Bob

August 30, 2021, David regularly uses the

RMS has been around for a number of years, they are now in a number of countries around the world and are growing from strength to strength. They understand the day-to-day life of a hotelier and they have a number of products that work in other verticals of th...

Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS

November 04, 2020, Olga heard from clients about the

RMS cloud is used by 6,000 properties across 43 countries globally utilizing the ability to complete online bookings, maintain channel management and operate a front office system in a single application.

Clément Auffan Sales Lead @ Pace

September 21, 2020, Clément heard from clients about the

RMS Cloud has the presence and notoriety of a legacy company and the agility and adaptability of a startup. Their open API allows new partners to integrate with them very easily thus when a client needs a new solution, they don't have to wait for months.

Clément Auffan Sales Lead @ Pace

September 21, 2020, Clément heard from clients about the

RMS Cloud has the presence and notoriety of a legacy company and the agility and adaptability of a startup. Their open API allows new partners to integrate with them very easily thus when a client needs a new solution, they don't have to wait for months.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There team is great to work with and they allow for a cost effective approach to a implementing a reliable PMS. The suite of solutions that they have as part of the hospitality platform allows RMS to be a one stop shop.

by Christian Arias (Hapi) on December 13, 2021

See more answers (7)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Abby Kiesling VP of Product & Development @ OpenKey

December 13, 2021, Abby heard from clients about the

I do not have any advice to give. I do not have any advice to give. I do not have any advice to give. I do not have any advice to give. I do not have any advice to give. I do not have any advice to give.

Zoltan Molnar Sales and Business Development @ Flexkeeping

December 08, 2021, Zoltan regularly uses the

Make sure you book a demo. Well worth it. We have had great feedback on RMS's performance from various operators. We have more and more prospects reaching out to us that use RMS. The team is great and so is the support they offer.

Robert Csenar Connectivity Partner Business Manager @ Booking.com

October 21, 2021, Robert heard from clients about the

Trust

David Thompson CEO & Co-Founder @ Book Me Bob

August 30, 2021, David regularly uses the

I would give it a go and it will open up a lot of doors to other digital tools in their marketplace to assist your hotel to grow your business and it will also help save a lot of time and money. The long-term saving they generate will give you a great ROI.

Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS

November 04, 2020, Olga heard from clients about the

RMS and IDeaS both provide cloud solutions that aim use automation and science to drive efficiencies in day-to-day operations while allowing hoteliers to spend more time focusing on their guest journey.

Clément Auffan Sales Lead @ Pace

September 21, 2020, Clément heard from clients about the

Have a look at their client databased, I am convinced that you will find a brand, very similar to yours, that is currently using RMS Cloud. I would really recommend to any brand that wants to be more innovative and automate its processes to check at what RMS C...

Clément Auffan Sales Lead @ Pace

September 21, 2020, Clément heard from clients about the

Have a look at their client databased, I am convinced that you will find a brand, very similar to yours, that is currently using RMS Cloud. I would really recommend to any brand that wants to be more innovative and automate its processes to check at what RMS C...

+ 5 recommend

Recommended by

Christian Arias VP of Sales @ Hapi

Abby Kiesling VP of Product & Development @ OpenKey

Zoltan Molnar Sales and Business Development @ Flexkeeping

Robert Csenar Connectivity Partner Business Manager @ Booking.com

David Thompson CEO & Co-Founder @ Book Me Bob

Show More (3)

Are you a consultant or vendor that recommends RMS? Leave a recommendation

Features

Other

21/22 features

Multi-currency
Multi-lingual
Channel Manager
Property Management System
Booking Engine
Website Development
Point of Sale
Group Booking Engine
Pricing Intelligence
Gift Vouchers
Housekeeping
Guest Feedback Management
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Revenue Management Module
Rate Shopping Module
EPoS
Guest CRM
Reservation management
Guest profiles
Mobile access on any device
Housekeeping
Guest Feedback Management

Want to go behind the scenes and see how RMS Cloud HMS works?

Clients & references

Since adding RMS, we've dramatically cut down the time we spend on the phone, with no loss of occupancy. We're filling the gaps in our inventory and we love the automatic payment system. RMS is fast, ...

Terry and Sue Clarke Manager at the Country Apartments

As we started to head towards the possibility of lockdown, we were able to get some strong communications out to our guests. Using RMS, we were able to keep guest communications running very strongly ...

Simon Pitman Group Marketing Director at the