RMS Cloud HMS

4.3 (201 REVIEWS)

HTR Score icon
HT Score  
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Powerful, customisable cloud technology designed to grow hospitality businesses

More than 50% of RMS’s reviews come from Australia.

What is RMS?

Founded in 1983 | Headquarters in San Diego (United States) | 145 employees
RMS Cloud HMS is a comprehensive property management system designed to streamline operations for hospitality businesses of all sizes. This all-in-one platform includes essential features such as a Channel Manager, POS integration, and cloud-based access, making it easier to manage various aspects of hotel operations efficiently. It helps reduce operational overheads by automating processes and provides valuable insights through detailed reporting. RMS Cloud HMS is particularly adept at supporting diverse property types and scales, allowing businesses to customize rates and manage multiple properties seamlessly. Its robust automation and reporting capabilities enhance revenue management, ensuring that hoteliers can maximize profitability while maintaining a high level of service. Despite its complexity, the system's flexibility and comprehensive feature set make it an invaluable tool for modern hospitality management.

RMS Cloud HMS Alternatives

Not sure if RMS is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

  1. 1. eviivo — Best for handling reservations, payments, and guest interactions with ease
  2. 2. Cloudbeds — Best for integrating multiple functions into a single, easy-to-use system.
  3. 3. Agilysys — Best for seamless property management and exceptional guest service.
  4. 4. InnQuest — Best for integrating all your hospitality tools in one place
  5. 5. WebRezPro — Best for integrating online bookings and payment systems seamlessly.
  6. 6. Shiji Group — Best for integrating property management systems effortlessly
  7. 7. Mews — Best for simplifying operations, managing bookings, and boosting your hotel's income.
  8. 8. Oracle Hospitality — Best for reliable hotel operations and increased guest satisfaction
  9. 9. Stayntouch — Best for integrating property management with third-party systems
  10. 10. HOTELTIME — Best for integrating all hotel services into one platform

Capabilities

profile-empty-state.svg

RMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Internet Booking Engine (IBE)

Booking Engine
Allow guests to make real-time reservations on your website using the RMS internet booking engine.

INCLUDED

Channel Manager

Channel Managers
Maximize bookings with RMS' native channel manager and third-party booking channels.

INCLUDED

Reporting

Business Intelligence
Generate over 150 reports, including a real-time snapshot of profitability and performance.

INCLUDED

Property Management System

Property Management Systems

INCLUDED

Website & Digital Marketing Services

Website Design
Let us handle your website and digital marketing. Sit back and let our experts design and manage a new site for your property with RMS Web Design and drive more traffic and bookings through RMS SEO. We've got you covered so you can focus on your guests.

PREMIUM ADD-ON

RMS Reviews Summary

4.3
Very Good
Ease of Use
4.3/5
Customer Support
4.6/5
ROI
4.2/5
Implementation
4.1/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, RMS Cloud HMS is the #24 most trending product in the Hotel Management Software category (out of 72) and the #666 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

RMS has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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80 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

RMS Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

RMS Average RMS

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Popularity by Segment

Size

28 | X-Small (1-9 room)

101 | Small (10-24 room)

132 | Medium (25-74 room)

59 | Large (75-199 room)

16 | X-Large (200+ room)

Country

224 | Australia

64 | United States of America

21 | New Zealand

14 | United Kingdom

5 | Canada

4 | United Arab Emirates

2 | Mexico

2 | India

2 | Sri Lanka

1 | Switzerland

1 | Greece

1 | Italy

1 | Germany

1 | Singapore

1 | France

1 | Belgium

1 | Vietnam

Type

112 | Resorts

108 | Boutiques

103 | Bed & Breakfast & Inns

98 | Motels

97 | Limited Service & Budget Hotels

75 | Extended Stay & Serviced Apartments

74 | RV Parks & Campgrounds

58 | Airport/Conference Hotels

56 | Luxury Hotels

54 | Branded Hotels

47 | City Center Hotels

24 | Vacation Rentals & Villas

8 | Casinos

3 | Hostels

Region

245 | Oceania

71 | North America

20 | Europe

6 | Asia Pacific

4 | Middle East

Category

267 | Property Management Systems

201 | Hotel Management Software

RMS Reviews

Hotelier Rating

Excellent
218
Very Good
71
Average
36
Poor
25
Terrible
8

Property Size

  • X-Small (28)
  • Small (101)
  • Medium (132)
  • Large (59)
  • X-Large (16)

Country

  • Australia
    Australia
    (224)
  • United States of America
    United States of America
    (64)
  • New Zealand
    New Zealand
    (21)
  • United Kingdom
    United Kingdom
    (14)
  • Canada
    Canada
    (5)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Mexico
    Mexico
    (2)
  • India
    India
    (2)
  • Sri Lanka
    Sri Lanka
    (2)
  • Switzerland
    Switzerland
    (1)
  • Greece
    Greece
    (1)
  • Italy
    Italy
    (1)
  • Germany
    Germany
    (1)
  • Singapore
    Singapore
    (1)
  • France
    France
    (1)
  • Belgium
    Belgium
    (1)
  • Vietnam
    Vietnam
    (1)

Region

  • North America
    North America
    (71)
  • Europe
    Europe
    (20)
  • Asia Pacific
    Asia Pacific
    (6)
  • Oceania
    Oceania
    (245)
  • Middle East
    Middle East
    (4)

Hoteliers say

NEW AI Review summary

Hoteliers like RMS for its robust and adaptable features that support various scales and types of properties. The all-in-one system, including Channel Manager, POS integration, and cloud-based access, significantly decreases operational overheads and enhances revenue management through seamless automation and reporting. Despite its complexity, the ability to customize rates, the ease of managing multiple properties, and comprehensive reporting capabilities stand out. However, some users note the sluggish system performance during updates and the difficulties in rate management setup as areas for improvement.

AI-generated from the text of customer reviews

Customer Support
Ease of Use
Customization and Flexibility
Comprehensive Features
Dashboard & Reporting
Frequent Updates
Rate Management Complexity
Training Resources
Mobile App Functionality
Cloud-Based Access
10

Booking issues with Booking.com

Director from 25-49 room Limited Service & Budget Hotel in Burnie (Australia)

Verified
9 months ago
Fast easy service, very quick to try to resolve issue agent explained very well on how to solve the issue if arises again.
Country Australia
Director
Medium Hotel
10

Magnificent Mexico

Reception Manager from 10 to 24 room Bed & Breakfast & Inn in Camperdown (Australia)

Verified
10 months ago
Makiko is an amazing support tech. So helpful and gives great and clear explanation of the steps she took to implement what was needed. A warm, friendly, and bubbly personality to match.
Country Australia
Reception Manager
Small Hotel
10

Unparalleled service, easy to use system

Director from 10 to 24 room Bed & Breakfast & Inn in Tonbridge (United Kingdom)

Verified
10 months ago
Our organisation has recently started working with this software package and the RMS team. The experience has been reassuring, easy and practically seamless. I highly commend the team in all areas, particularly sales and software support. Having dealt primarily with Maria Macree and James Leighton, I have found the team effective, supportiv...
Country United Kingdom
Director
Small Hotel
10

Readily available contact & quick response times if needed.

from 25-49 room Extended Stay & Serviced Apartment in Jurien Bay (Australia)

Verified
11 months ago
Online booking systems Reports - easily found ,loads of info on both guests & financial. We are only a small operator, so utilise just the basic operation/management systems but welcome the regular updates on industry trends & marketing opportunities. I would hope that as we grow we will avail ourselves more within these offers .
Country Australia
Medium Hotel
8

Find the system easy to work

Reception supervisor from 10 to 24 room Bed & Breakfast & Inn in Albury (Australia)

Verified
11 months ago
Find the system easy to work I like been able to assist myself in learning the system to fix most issues.
Country Australia
Reception supervisor
Small Hotel
10

Information required.

from 500+ room Bed & Breakfast & Inn in Los Angeles (United States of America)

Verified
11 months ago
Very easy people to deal with. Makes my life much easier having someone on the other end with knowledge and patience,
Country United States of America
X-Large Hotel
10

Simple easy operation and excellent assistance

Manager from 5 to 9 room Bed & Breakfast & Inn in Yungaburra (Australia)

Verified
11 months ago
* Easy to use * Excellent assistance/ help when required * Easy connectivity between booking providers * Hassel free bookings * Great customer service
Country Australia
Manager
X-Small Hotel
10

BIG OR SMALL Hotel, RMS is for you

from 100 to 199 room City Center Hotel in Auckland Central (New Zealand)

Verified
11 months ago
- New featured every few month - Technology relevant to Hospitality - Easy to use -Good value for money -Easy reporting
Country New Zealand
Large Hotel
10

Perfect All Rounded System

GM from 10 to 24 room Boutique in East Fremantle (Australia)

Verified
11 months ago
- Built-in native channel manager, updates all connected channels in seconds - Best product support staff that are efficient and always helpful, including a support ticketing system for any issues. - Cloud Base so I can assist my staff from anywhere in Australia. - All in one system that includes, Channel Manager, Property Management Sys...
Country Australia
GM
Small Hotel
10

Well rounded and customizable!

Operations Manager from 5 to 9 room Boutique in Tai Tapu (New Zealand)

Verified
11 months ago
The thing I like the most is that it is highly customizable and offers so many modules that you really can replace other piecemeal solutions with one omnibus program to consolidate information into one place. This has helped us reduce double work (having to put same info in multiple places), has allowed a modicum of automation, and reduc...
Country New Zealand
Operations Manager
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 21

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

RMS Cloud PMS is a game-changer for hotel management. It has robust property management features, a user-friendly interface and powerful features to make operations seamless for many hotel operators.

Question:

What differentiates this product or service from the competition?

Answer:

RMS Cloud is cloud-based to ensure customer accessibility from anywhere and seamless integrations with various third-party systems. Plus, its reputation for excellent customer support and tailored solutions sets it apart in the competitive PMS market.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

RMS is a trusted integrated partner, if you are a hotelier looking for a PMS that can be tailored to your hotel's specific needs, if you are looking to revitalise your hotel operations, and to enhance guest experiences RMS is a PMS that should be considered.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 15 recommend
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RMS Integrations

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Support

Verified Support

RMS has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Help Center

Product Updates

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Response Time

2 days

Recommended

86%

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