HelloShift Contactless Checkin vs. MyStay Check in:
Which Is Right for You?

The Decision

Choosing between HelloShift Contactless Check-in and MyStay Check-in hinges on your hotel’s specific needs. Both aim to streamline guest arrivals and reduce front desk workload, but they diverge in features, user experience, and market presence. HelloShift emphasizes AI-powered ID verification and digital upselling, while MyStay focuses on comprehensive automation, broad PMS integration, and cost reduction. Which product aligns best with your hotel's priorities?

Is HelloShift or MyStay Better for Hotels?

HelloShift is designed for hotels seeking a robust, AI-driven digital check-in platform that reduces check-in time and boosts revenue through digital upsells. Its key strength lies in AI-powered ID verification, document scanning, and electronic signatures, making it ideal for properties prioritizing security and automation.

MyStay, on the other hand, offers a more versatile contactless check-in and check-out solution with extensive automation features, guest communication tools, and PMS integrations. Its user-friendly interface and focus on operational efficiency make it suitable for properties aiming to cut costs and improve staff productivity.

Both products target contactless check-in, but HelloShift’s AI features and upselling capabilities set it apart from MyStay’s broader automation suite. Do you need a high-tech security focus or a flexible operational tool?

HelloShift vs MyStay: Which Should Your Hotel Choose?

If your hotel needs AI-powered guest verification, digital document signing, and a strong focus on reducing check-in fraud, go with HelloShift. Its 9 unique features, including device-agnostic check-in and pre-registration tools, make it a top choice for tech-forward hotels.

If your hotel prioritizes comprehensive automation, PMS integration, and cost savings, MyStay is the better option. Its 11 exclusive features, like guest segmentation, multi-channel messaging, and offer orchestration, cater to properties wanting to enhance guest engagement and streamline operations.

For hotels seeking security and upselling, HelloShift offers a specialized approach. For those looking for operational simplicity and automation, MyStay provides a broader feature set. Which aspects matter most to your hotel?

Is HelloShift or MyStay Easier to Use?

MyStay boasts a 4.91/5 ease-of-use rating backed by 40 recent reviews, with many reviewers praising its intuitive design, quick setup, and minimal staff training. Guests and staff alike find the platform straightforward, with some noting the benefit of digital check-in at the kiosk.

HelloShift, with a 0/5 rating and no recent reviews, offers a complex, AI-powered platform that may require more staff onboarding and training. Its features, while advanced, could present a learning curve for teams without tech expertise.

Edge: MyStay.

Which Has Better Features: HelloShift or MyStay?

HelloShift offers 9 features exclusive to its platform, including hotel website check-in portals, ID verification, document scanning, and mobile key delivery. These focus heavily on security, guest verification, and digital documentation.

MyStay has 11 unique features, such as PMS integration, guest segmentation, room upgrades, multi-channel messaging, and offer testing. These tools support broader automation, targeted marketing, and revenue optimization.

Both platforms share three features, but MyStay’s wider array of automation and engagement tools provide more versatility. Which feature set aligns better with your hotel’s operational goals?

Edge: MyStay.

Which Has Better Customer Support: HelloShift or MyStay?

MyStay’s customer support scores a 4.93/5 based on recent reviews, with hoteliers commending the quick, helpful assistance and ongoing updates. Reviewers highlight its responsiveness, especially in technical troubleshooting.

HelloShift’s support ratings are unlisted, and no recent reviews are available to gauge support quality. Its small team size and limited recent feedback suggest it may lack the same level of responsiveness.

Edge: MyStay.

Which Has More Integrations: HelloShift or MyStay?

HelloShift integrates with 23 verified partners, including major PMS systems like WebRezPro, Sirvoy, and RoomKey PMS. Its integrations focus on key hotel operations, but fewer in number compared to MyStay.

MyStay connects with 30 verified partners, including prominent PMS and channel management systems like RoomRaccoon, Kwentra, and apaleo. Its broader partner network supports more comprehensive automation and data flow.

For seamless PMS integration and more extensive partner options, MyStay leads. Which ecosystem aligns with your existing systems?

Edge: MyStay.

Which Do Hoteliers Rate Higher: HelloShift or MyStay?

With 40 recent reviews, MyStay maintains a perfect 5/5 rating, with hoteliers especially praising its ease of use, support, and automation features. Its broad adoption in Europe and North America reflects strong user confidence.

HelloShift, with zero reviews, offers no recent user feedback, making it impossible to assess hotel satisfaction. Its lack of reviews suggests limited current market validation.

Edge: MyStay.

How Much Do HelloShift and MyStay Cost?

Both products are priced at a base of $400, with no freemium options, monthly flat fees, or implementation costs listed. MyStay explicitly states no trial period, while HelloShift offers a 30-day trial.

Pricing appears comparable, but the value depends on feature utilization and support quality. Are you willing to evaluate based solely on features, or do you prefer trial access?

What Type of Hotel Should Use HelloShift?

• Hotels that require AI-driven ID verification and fraud prevention.
• Properties aiming to boost digital upselling and guest engagement.
• Hotels with smart lock integrations seeking mobile key solutions.
• Properties focusing on security and digital documentation.
• Hotels that want to reduce check-in time during peak periods.

Not ideal if you need broad automation, PMS integration, or multi-channel marketing features—areas where MyStay excels.

What Type of Hotel Should Use MyStay?

• Hotels seeking extensive automation, including guest segmentation and offer testing.
• Properties looking to reduce operational costs with contactless check-in/out.
• Hotels that want a user-friendly platform with quick onboarding.
• Properties aiming for seamless PMS and channel manager integrations.
• Hotels focused on personalized guest communication and post-stay engagement.

Not ideal if your hotel prioritizes AI security features or digital document verification, which are strengths of HelloShift.

HelloShift vs MyStay: The Bottom Line for Hotels

HelloShift offers a specialized, AI-powered contactless check-in that emphasizes security, digital verification, and upselling, making it suitable for tech-savvy, security-conscious hotels. Its features are particularly valuable for properties with high security needs and a focus on digital revenue streams.

MyStay provides a broader suite of automation tools, PMS integrations, and guest engagement features, making it ideal for hotels looking to streamline operations and enhance guest experience at scale. Its ease of use and support make it a strong choice for properties seeking immediate efficiency gains.

In summary, opt for HelloShift if your hotel needs advanced security, AI verification, and digital upselling. Choose MyStay if you want a versatile, easy-to-implement platform that covers multiple aspects of contactless check-in, automation, and revenue growth.

Final recommendation: For most hotels, especially those valuing recent reviews, support, and broad automation, MyStay clearly stands out as the more reliable and comprehensive choice.