HelloShift (Guest) vs. ReGuest Guest Communication:
Which Is Right for You?

The Decision

Choosing between HelloShift (Guest) by HelloShift and ReGuest Guest Communication by Reguest hinges on your hotel’s specific needs. Both aim to improve guest communication and streamline operations, but they approach these goals differently. HelloShift emphasizes AI-driven automation and integrated operational modules, while Reguest prioritizes a comprehensive CRM and omnichannel guest messaging system. Which aligns better with your hotel’s priorities?

If your team needs a guest messaging platform that automates routine inquiries, boosts operational efficiency, and offers extensive integrations, HelloShift is likely the better fit. Conversely, if your hotel requires a sophisticated CRM with advanced guest engagement features and a unified inbox, Reguest could be more suitable. But which product truly stands out based on recent reviews and features?

Is HelloShift or Reguest Better for Hotels?

Both HelloShift and Reguest focus on enhancing guest communication, but their core strengths differ. HelloShift is designed as a hotel operations platform with AI-powered messaging, automating responses across SMS, WhatsApp, and webchat, and triggering operational tasks automatically. Reguest, on the other hand, offers a more dedicated CRM system, emphasizing personalized guest engagement through a unified omnichannel inbox and sophisticated automation workflows.

While HelloShift has a higher overall rating (4.75/5 from 104 reviews) and recent reviews, Reguest’s review count (29 reviews) and recent positive feedback suggest it’s also well-regarded, especially for customer support. However, the more recent reviews strongly favor Reguest, indicating its market presence and user satisfaction are improving. Which of these strengths resonates most with your hotel’s needs?

HelloShift vs Reguest: Which Should Your Hotel Choose?

If your hotel needs automated guest communication that reduces staff workload, handles 70-82% of inquiries via AI, and integrates with over 40 PMS systems, HelloShift is the clear choice. Its features like real-time task tracking, AI intent detection, and multi-department access suit hotels aiming to increase operational efficiency and guest satisfaction.

If your team requires a flexible, CRM-centered platform prioritizing guest personalization, omnichannel messaging, and sales campaigns, Reguest is preferable. Its strengths lie in its advanced automation workflows, customer segmentation, and comprehensive guest profiles, making it ideal for hotels focused on relationship-building and revenue growth.

Is HelloShift or Reguest Easier to Use?

HelloShift’s interface has received mixed reviews; some users highlight the platform’s ease of access across departments, but others note a learning curve and usability issues, especially with the mobile app. Its onboarding score (4.67/5) and review comments reflect a generally good experience but room for improvement in navigation.

Reguest, with a slightly higher ease of use rating (4.83/5) and an onboarding score of 4.85/5, is praised for its intuitive, user-friendly design. Users find its interface motivating and quick to adapt, allowing staff to handle guest interactions smoothly from the start.

Edge: Reguest.

Which Has Better Features: HelloShift or Reguest?

HelloShift boasts 28 features exclusive to its platform, including an analytics dashboard, open API, deep cleaning modules, real-time task tracking, and SMS/WhatsApp integration. These tools support operational excellence, staff collaboration, and automation that go beyond guest messaging alone.

Reguest also offers 28 unique features focused on guest engagement, such as automated workflows, digital check-in, offer campaigns, and team messaging. Its modular design and customizable templates enable tailored workflows for sales, marketing, and guest communication.

Both products provide a similar number of features, but HelloShift’s operational modules and integrations give it an edge for hotels seeking comprehensive management tools.

Edge: HelloShift.

Which Has Better Customer Support: HelloShift or Reguest?

HelloShift’s support rating (4.61/5) is high, with reviews praising their support team for helpfulness and responsiveness. Users mention that support could improve with more training resources but generally find the onboarding satisfactory.

Reguest outperforms with a 4.97/5 support rating and a near-perfect onboarding score of 4.85/5. Reviewers highlight the support team’s availability and proactive assistance, making it easier for hotels to implement and adapt the platform quickly.

Edge: Reguest.

Which Has More Integrations: HelloShift or Reguest?

HelloShift has verified integrations with 23 partners, including major PMS and booking engines like WebRezPro, RoomKey, and SiteMinder. Its open API allows for additional custom integrations, supporting diverse hotel tech stacks.

Reguest offers integrations with 20 partners, including popular booking platforms like Expedia and OTA solutions. It shares some partners with HelloShift but has fewer overall.

For hotels with complex or specific integration needs, HelloShift’s broader partner network provides a slight advantage.

Edge: HelloShift.

Which Do Hoteliers Rate Higher: HelloShift or Reguest?

Based on recent reviews, Reguest receives more recent positive feedback, with a support rating of 4.97/5 and a review count of 29, versus HelloShift’s 4.61/5 support score from 104 reviews. Hoteliers in Europe and other regions consistently praise Reguest's responsiveness and ease of use.

HelloShift’s higher overall rating (4.75/5) stems from its extensive feature set and operational modules, but newer reviews favor Reguest’s interface and support. For property types like boutique hotels and resorts, recent feedback leans toward Reguest’s strengths.

Edge: Reguest.

How Much Do HelloShift and Reguest Cost?

HelloShift charges a flat $200 monthly fee with no freemium or trial options. Pricing details for Reguest are not publicly available, but it is generally positioned as a premium platform, likely with higher costs due to its advanced features and modular offerings.

Your hotel should consider whether the value delivered by HelloShift’s features justifies its cost or if Reguest’s potential for deeper customization warrants a higher investment.

What Type of Hotel Should Use HelloShift?

• Hotels that prioritize operational automation, such as automating guest inquiries and internal tasks.
• Properties seeking to reduce staff workload through AI-powered messaging.
• Hotels with multiple departments needing coordinated communication.
• Hotels that want to boost direct bookings via pre-stay and post-stay automation.
• Hotels with existing PMS integrations and a focus on guest satisfaction.

Not ideal if your hotel prefers a straightforward CRM without operational modules, or if you need a flexible, customizable guest engagement platform without a focus on operational automation.

What Type of Hotel Should Use Reguest?

• Hotels that want a comprehensive CRM with advanced guest segmentation.
• Properties focusing on personalized marketing and sales campaigns.
• Hotels seeking an intuitive omnichannel guest messaging experience.
• Teams that benefit from customizable workflows and automation tailored for sales.
• Hotels that value excellent customer support and onboarding.

Not ideal if your hotel requires extensive operational management modules or integration with a broad range of PMS systems. Also, hotels on a tight budget might find Reguest’s higher costs less appealing.

The Bottom Line for Hotels

In essence, HelloShift is best for hotels looking for a robust operational platform with AI-driven guest messaging that automates routine inquiries and internal tasks. Its extensive features and integrations make it suitable for larger properties or those with complex operational needs.

Reguest excels in delivering a user-friendly, CRM-focused guest communication system that enhances guest engagement through personalized workflows and omnichannel messaging. Its superior support and recent reviews highlight its value for boutique hotels, resorts, and properties emphasizing marketing and guest loyalty.

Choose HelloShift if operational automation and integration capacity are your priorities. Opt for Reguest if your hotel’s focus is on guest relationships, personalized communication, and sales growth. Both are capable, but your hotel’s specific goals should guide your decision.