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Hestia PMS vs. RoomRaccoon PMS:
Which Is Right for You?
TLDR
We analyzed 209 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Grupo SIME shines .
RoomRaccoon shines in ease of use and customer support — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
How Does Hestia PMS Compare to RoomRaccoon PMS?
Side-by-side ratings based on 209 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 0 | 209 |
What Are the Pros and Cons of Hestia PMS vs RoomRaccoon PMS?
After analyzing 209 verified reviews, Grupo SIME users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Service and Support
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Integration Limitations
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System Bugs and Stability Issues
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Grupo SIME vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Grupo SIME |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | — | #19 0 reviews |
By Property Type
| Segment | Grupo SIME |
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|---|---|---|
| Boutique ▾ | — | #9 100 reviews |
| Luxury ▾ | — | #9 64 reviews |
| Branded / Chain ▾ | — | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
| Segment | Grupo SIME |
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|---|---|---|
| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | — | #31 4 reviews |
| Middle East | — | #31 1 reviews |
The Decision
Choosing between Hestia PMS by Grupo SIME and RoomRaccoon PMS by RoomRaccoon hinges on your hotel’s specific needs, size, and operational goals. Both systems aim to streamline property management, but they diverge significantly in scope, usability, and market presence. Hestia PMS is a more traditional property management solution with limited reviews and regional reach, whereas RoomRaccoon offers a comprehensive, cloud-based platform with a strong track record and recent, positive user feedback. Which system aligns better with your current priorities?
Is Hestia PMS or RoomRaccoon PMS Better for Hotels?
Hestia PMS by Grupo SIME is designed as a centralized property management platform that focuses on tenant and lease management, maintenance scheduling, and basic accounting. Its core appeal lies in data centralization and advanced reporting tools, making it suitable for property managers handling multiple units or portfolios that need detailed oversight.
In contrast, RoomRaccoon PMS is an all-in-one system built to simplify daily hotel operations, especially for smaller hotels, boutique properties, and independent operators. It combines booking management, channel distribution, automation, and revenue tools into a single, user-friendly package, aiming to reduce manual tasks and increase revenue.
The key difference is that Hestia PMS is more traditional, with a focus on property and lease management, while RoomRaccoon is tailored to enhancing guest experiences and operational automation. Given the recent reviews and higher user confidence, RoomRaccoon’s more active user base suggests it’s better suited for hotels seeking a modern, integrated solution.
RoomRaccoon PMS vs Hestia PMS: Which Should Your Hotel Choose?
If your hotel needs a flexible, user-friendly platform that consolidates booking, channel management, and revenue automation, RoomRaccoon is the clear choice. It’s particularly ideal for small to medium-sized hotels, boutique properties, and independent operators looking to automate guest communications and streamline operations without complex setups.
Conversely, if your property manages a large portfolio with complex lease or tenant management, or if you require detailed property accounting and maintenance tracking, Hestia PMS’s focus on property management might be more fitting. But note, Hestia has no recent reviews and a limited global presence, making it less relevant for hotels prioritizing modern, well-supported solutions.
In summary, for hotels that value ease of use, automation, and revenue growth, RoomRaccoon is the better fit. For those with specific property management needs and larger portfolios, Hestia might still be worth considering, despite its limited online feedback.
Is Hestia PMS or RoomRaccoon PMS Easier to Use?
RoomRaccoon earns a high Ease of Use rating of 4.74/5 based on recent reviews, with users describing its interface as intuitive and straightforward. Multiple reviewers highlight how easy it is to learn, teach staff, and perform daily tasks like check-ins, bookings, and invoicing.
Hestia PMS, on the other hand, has a rating of 0/5 and no recent reviews, which suggests a lack of user feedback and possibly a less modern interface. Given the positive feedback and active user base, RoomRaccoon clearly offers a more accessible and user-friendly experience for hotel teams.
Edge: RoomRaccoon
Which Has Better Features: Hestia PMS or RoomRaccoon PMS?
RoomRaccoon boasts 51 features, including a channel manager, revenue management, booking engine, integrated payment processing, housecleaning modules, automated night audits, mobile app, multi-currency, guest CRM, analytics dashboards, and online check-in. Many features are designed to automate tasks and generate revenue, making it a comprehensive tool for small and independent hotels.
Hestia PMS provides zero unique features, with a focus on property management functions like lease tracking, tenant management, and basic accounting. Its limited feature set makes it less appealing for hotels looking for automation or revenue optimization.
In terms of feature count and functionality, RoomRaccoon is the clear winner and well-equipped for modern hotel operations.
Edge: RoomRaccoon
Which Has Better Customer Support: Hestia PMS or RoomRaccoon PMS?
RoomRaccoon’s support ratings are 4.53/5, with reviews praising helpful, responsive service, and quick onboarding. Many users appreciate the ongoing assistance and the team’s eagerness to implement feedback, which contributes to higher satisfaction.
Hestia PMS, with a support rating of 0/5 and no recent reviews, provides no recent evidence of customer support quality or responsiveness. The absence of feedback suggests it’s difficult to assess, but given RoomRaccoon’s positive support reputation, it’s the preferable choice.
Edge: RoomRaccoon
Which Has More Integrations: Hestia PMS or RoomRaccoon PMS?
RoomRaccoon offers 88 verified integrations, including popular partners like Sage, Paxxio, and RevControl, along with a marketplace of 88 total integrations. Its flexible API and extensive partner network facilitate seamless connection with booking engines, payment systems, and revenue tools.
Hestia PMS has only one verified partner, Duetto, offering limited integration options which may restrict customization and automation capabilities. For hotels seeking a connected, adaptable system, RoomRaccoon significantly outperforms.
Edge: RoomRaccoon
Which Do Hoteliers Rate Higher: Hestia PMS or RoomRaccoon PMS?
RoomRaccoon has a significantly higher overall rating of 4.88/5 based on 169 reviews, with recent feedback emphasizing ease of use, automation, and increased revenue. Hotels across segments, especially small and boutique properties, praise its automation, intuitive interface, and customer support.
Hestia PMS, with no recent reviews and a rating of 0/5, cannot be meaningfully compared. The active, current user feedback overwhelmingly favors RoomRaccoon, making it the more trusted choice.
Edge: RoomRaccoon
How Much Do Hestia PMS and RoomRaccoon PMS Cost?
Hestia PMS does not publicly disclose pricing, which likely means it is customized or negotiable based on the property’s size and needs. Its lack of a free tier or transparent pricing makes budgeting difficult.
RoomRaccoon charges a base fee of $1,000, with no additional implementation costs or monthly charges per room, and offers a trial period. Its transparent pricing model provides clarity for small hotels and independent operators.
Edge: RoomRaccoon
What Type of Hotel Should Use Hestia PMS?
- Hotels managing extensive property portfolios with complex lease or tenant management.
- Large property managers requiring detailed accounting and maintenance tracking.
- Organizations prioritizing traditional property management over guest experience automation.
- Hotels operating primarily in regions where Hestia has a presence.
- Teams that prefer a customizable, property-focused system over a modern, cloud-based platform.
Not ideal if your hotel is a small or boutique property seeking automation, guest engagement, and revenue tools.
What Type of Hotel Should Use RoomRaccoon?
- Small, independent hotels, boutique inns, or vacation rentals needing an all-in-one platform.
- Hotels seeking to automate reservations, check-ins, invoicing, and guest communication.
- Properties wanting a flexible, cloud-based system with extensive integrations.
- Hotels aiming to increase direct bookings and revenue through dynamic pricing and upselling.
- Teams that prefer a modern, easy-to-learn interface with comprehensive support.
Not ideal if your hotel manages a large portfolio or requires detailed lease or tenant management features.
RoomRaccoon vs Hestia PMS: The Bottom Line for Hotels
RoomRaccoon is a modern, all-in-one property management system with a proven track record, extensive features, and strong user feedback. Its focus on automation, integration, and revenue growth makes it ideal for small to mid-sized hotels and boutique properties seeking to modernize operations.
Hestia PMS offers robust property management capabilities but suffers from a lack of recent reviews, limited integrations, and a less intuitive user experience. It’s better suited for large property portfolios with complex leasing needs rather than small hotels seeking simplicity and automation.
For hotels prioritizing ease of use, automation, and ongoing support, RoomRaccoon is the clear winner. If your focus is on managing extensive property portfolios with detailed property management needs, consider Hestia PMS, but be aware of the limited current market feedback.
How Much Do Hestia PMS and RoomRaccoon PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| Grupo SIME |
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|---|---|---|
| Starting Price | — | From $1,000/mo |
Which Features Does Hestia PMS Have That RoomRaccoon PMS Doesn't (and Vice Versa)?
According to HTR's product database, Hestia PMS and RoomRaccoon PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Grupo SIME |
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|---|---|---|
| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Custom rates | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
Real-World Results: Grupo SIME vs RoomRaccoon by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
Grupo SIME vs RoomRaccoon: The Bottom Line
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Hestia PMS vs RoomRaccoon PMS
Can Hestia PMS replace RoomRaccoon PMS?
It depends on your requirements. Hestia PMS and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. Hestia PMS offers 1 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. RoomRaccoon PMS leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Hestia PMS or RoomRaccoon PMS offer a free plan?
Hestia PMS: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Hestia PMS and RoomRaccoon PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Grupo SIME has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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