HOIST GROUP - HotSoft vs. Sirvoy:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial as it directly affects your hotel's operational efficiency and guest satisfaction. Both HotSoft by HOIST GROUP and Sirvoy aim to streamline management, but they differ significantly in features, user experience, and market presence. Your decision hinges on your hotel’s size, complexity, and specific needs—are you looking for an all-in-one platform with extensive integrations or a user-friendly system with strong support?

HOIST GROUP’s HotSoft offers a comprehensive, all-in-one management solution but lacks recent reviews or measurable ratings, making it difficult to assess its current performance. Conversely, Sirvoy boasts a large base of recent reviews, high ratings, and a clear focus on ease of use, support, and affordability. Which system better aligns with your hotel’s priorities?

Is HotSoft by HOIST GROUP or Sirvoy Better for Hotels?

HotSoft is designed to cover a broad range of hotel operations, including reservations, billing, front desk, and housekeeping, within a single platform. It promises to reduce administrative burdens and improve operational workflows. However, without recent user reviews or a measurable customer satisfaction score, it’s hard to gauge how well it delivers in practice.

Sirvoy, on the other hand, is praised for its simplicity and quick onboarding, especially in small to medium-sized hotels. With 95 reviews, primarily recent, it has a high NPS score of 9.41, and 94% of users recommend it. Its ease of use and customer support ratings are significantly higher, indicating a stronger user experience.

Do you prefer a system with a broad scope but limited recent feedback, or one that’s proven effective and well-supported by current users?

Sirvoy vs HotSoft: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-implement system with excellent support and rapid onboarding, go with Sirvoy. It’s ideal for small to medium-sized properties, B&Bs, inns, and hostels that prioritize simplicity, affordability, and reliable customer assistance.

If your hotel operates on a larger scale, requires complex integrations, or needs advanced features like centralized user management, multi-currency pricing, or extensive reporting, HotSoft may be the more suitable choice—though its lack of recent reviews makes this a less certain recommendation.

In summary, for most hoteliers seeking proven usability and support, Sirvoy is the clearer pick. If your hotel’s complexity demands an enterprise-level PMS and you can verify its current performance, consider HotSoft.

Is HotSoft by HOIST GROUP or Sirvoy Easier to Use?

Sirvoy’s UI scores 4.64 out of 5, with reviews highlighting its intuitive, user-friendly interface that even newcomers find easy to navigate. Onboarding is rated 4.6, and common feedback emphasizes quick setup and minimal learning curves.

HotSoft, by contrast, has an undisclosed ease-of-use rating but is rated 0/5, indicating no available or recent data on its user experience. Given the absence of recent reviews or clarity on its UI, it's challenging to assess its ease of adoption.

Edge: Sirvoy.

Which Has Better Features: HotSoft or Sirvoy?

Sirvoy offers 43 distinct features, including multi-lingual support, channel management, booking engine, guest messaging, automated reminders, integrated payment processing, and mobile check-in. Many features are tailored for small to medium properties with a focus on online reservations and guest communication.

HotSoft does not list specific features or integrations, making it impossible to compare on a feature basis directly. It appears to be a more traditional PMS with limited or unspecified capabilities.

Edge: Sirvoy.

Which Has Better Customer Support: HotSoft or Sirvoy?

Sirvoy excels in support, with a 4.85/5 rating and recent reviews describing support as "excellent," "responsive," and "helpful." Clients praise quick responses and the availability of assistance, which facilitates smoother onboarding and problem resolution.

HotSoft, rated 0/5 and lacking recent reviews, offers no current data on support quality. Based on available information, Sirvoy’s support is clearly superior.

Edge: Sirvoy.

Which Has More Integrations: HotSoft or Sirvoy?

Sirvoy connects with 21 verified partners, including major booking channels like Booking.com, Expedia, and GDS systems, along with booking engines, payment providers, and marketing tools. This breadth of integrations supports streamlined operations and distribution.

HotSoft reports no verified integrations, suggesting a limited or outdated API ecosystem. For properties relying on multi-channel distribution, Sirvoy’s integrations are a significant advantage.

Edge: Sirvoy.

Which Do Hoteliers Rate Higher: HotSoft or Sirvoy?

With 95 recent reviews, Sirvoy has a high overall rating (approximate 83.93 score), and 94% of users recommend it. Users primarily from small hotels, inns, and B&Bs praise its ease of use, support, and affordability.

HotSoft’s review count is zero, and its ratings are unavailable. This indicates no recent user feedback to support it as a preferred choice.

Edge: Sirvoy.

How Much Do HotSoft and Sirvoy Cost?

HotSoft does not list current pricing, implementation, or trial details, making direct comparison impossible. Historically, enterprise PMS solutions like HotSoft tend to involve custom pricing, often with implementation fees.

Sirvoy charges $200/month with no setup fee or trial, targeting small to medium properties. Its transparent, predictable pricing offers clear value and budget control.

Given the lack of data on HotSoft’s costs, Sirvoy’s pricing provides better clarity for decision-making.

What Type of Hotel Should Use HotSoft?

• Hotels that operate at a large scale or complex enterprise needing extensive customizations.
• Properties that require deep integration with third-party systems not supported by simpler PMS.
• Hotels with dedicated IT staff to implement and manage a potentially customizable platform.
• Chains or resorts managing multiple brands or locations within a unified system.

Not ideal if:

• Your hotel is small or mid-sized, with a focus on ease of use and quick setup.
• You prefer a cloud-based, highly supported system with proven user satisfaction.
• You need detailed reporting, CRM, or multi-channel distribution managed within a single system.

HotSoft is likely better suited for large, complex operations willing to invest in a tailored solution.

What Type of Hotel Should Use Sirvoy?

• Small to medium-sized hotels, B&Bs, inns, hostels, and vacation rentals seeking a straightforward management system.
• Properties that prioritize ease of use, fast onboarding, and reliable customer support.
• Hotels that want to connect with major booking channels like Booking.com, Expedia, and GDS.
• Operators who value transparent, predictable pricing with no hidden fees.

Not ideal if:

• Your property is very large, requiring extensive customization or advanced reporting.
• You need a PMS with deep enterprise integrations beyond what Sirvoy offers.
• Your hotel relies heavily on complex invoicing or in-depth CRM features, which are limited in Sirvoy.

Sirvoy suits properties aiming for simplicity, affordability, and effective online distribution.

The Bottom Line for Hotels

HotSoft by HOIST GROUP is positioned as a comprehensive PMS designed for large, complex hotel operations. Its broad scope suggests it can handle extensive management needs, but the lack of recent reviews leaves its current effectiveness uncertain.

Sirvoy, with its 95 recent reviews and high ratings, demonstrates a proven track record of user satisfaction, especially among small to medium-sized properties. Its emphasis on ease of use, support, and integrations makes it an appealing choice for hotels seeking a straightforward, reliable system.

If your hotel values a system that’s been tried and tested by many current users, Sirvoy is the clear leader. For larger, more complex operations willing to verify HotSoft’s current performance, it might still be worth exploring, but the lack of recent data is a concern.

In conclusion, based on recent customer feedback and measurable performance, Sirvoy stands out as the more dependable option for most hoteliers today.