HOIST GROUP - HotSoft vs. SkyTouch Technology:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical for your hotel's daily operations, guest management, and revenue optimization. Both HotSoft by HOIST GROUP and SkyTouch Technology aim to streamline these processes but serve very different hotel segments and operational needs. HotSoft's prominence is unclear due to a lack of recent reviews and a low overall rating, while SkyTouch boasts a strong recent review count and a high NPS score. So, which system truly meets your needs?

HotSoft offers a traditional, possibly more comprehensive platform, but its zero ratings and absence of recent feedback cast doubt on its current reliability and user satisfaction. Conversely, SkyTouch's recent reviews and clear user praise suggest it’s a more dependable, user-focused solution. Would your hotel benefit more from SkyTouch’s modern, cloud-based features or from HotSoft's less transparent legacy platform?

Is HotSoft or SkyTouch Better for Hotels?

HotSoft by HOIST GROUP is designed to serve a broad spectrum of hotels but appears to lack recent user feedback, making it difficult to evaluate current performance or support. Its features are unspecified, and there's no recent review data, which raises questions about ongoing updates, usability, and customer satisfaction. Meanwhile, SkyTouch has over 119 recent reviews, consistently highlighting user-friendliness, detailed reporting, and support.

SkyTouch's reviews emphasize ease of use, quick onboarding, and comprehensive features, making it highly suitable for properties that prioritize operational simplicity and reliable support. HotSoft's lack of recent reviews and unclear feature set make it hard to recommend confidently—are you comfortable adopting a system with no recent user validation?

Edge: SkyTouch Technology

SkyTouch vs HotSoft: Which Should Your Hotel Choose?

If your hotel needs a cloud-based PMS with a user-friendly interface, robust reporting, and ongoing support, SkyTouch is clearly the more suitable choice—its 4.64/5 ease-of-use rating and 89% likelihood-to-recommend reflect strong user confidence. HotSoft’s unclear status and zero reviews don’t provide evidence of current performance, making it a risky option for modern operations.

If you’re a hotel that relies heavily on integrated revenue management, detailed reports, and multi-property control, SkyTouch’s 27 exclusive features, including booking engine, guest CRM, and channel management, position it as the superior option. HotSoft may seem traditional, but without concrete recent data, it’s difficult to justify over SkyTouch.

Edge: SkyTouch Technology

Is HotSoft or SkyTouch Easier to Use?

SkyTouch’s high ease-of-use score (4.64/5) and recent reviews praising its intuitive interface and quick onboarding demonstrate its user-centric design. Reviewers report new staff can be trained in less than a day, and the system’s visual tools like the tape chart simplify reservation management.

HotSoft’s interface and usability are unverified in recent reviews, and with no current ratings available, it’s impossible to compare. Given the clear positive feedback on SkyTouch’s simplicity, the edge goes to SkyTouch for ease of use.

Edge: SkyTouch Technology

Which Has Better Features: HotSoft or SkyTouch?

SkyTouch offers 27 distinct features, including a booking engine, housekeeping module, guest profiles, revenue management, and integrated CRS—features that HotSoft’s capabilities are not clearly documented to include. SkyTouch’s feature set supports modern hotel operations, especially for properties seeking automation and detailed guest data.

HotSoft’s unlisted features and lack of recent updates mean its functional scope is uncertain. With SkyTouch providing a broad suite of tools to streamline operations, it clearly holds the edge in feature richness.

Edge: SkyTouch Technology

Which Has Better Customer Support: HotSoft or SkyTouch?

SkyTouch’s support ratings are high, with a 4.5/5 score and reviews that praise their professionalism and responsiveness. Many users highlight quick, helpful responses, although some mention long wait times for resolving issues.

In contrast, HotSoft’s customer support ratings are unverified or nonexistent, making it impossible to assess support quality. Given the importance of reliable support in a PMS, SkyTouch’s proven track record gives it the edge.

Edge: SkyTouch Technology

Which Has More Integrations: HotSoft or SkyTouch?

SkyTouch integrates with 33 verified partners, including prominent systems like SiteMinder, Chargerback, and Impulsify, enabling extensive connectivity within your hotel ecosystem. HotSoft’s integration count is zero, suggesting limited or no compatibility with third-party applications.

If your hotel relies on a connected technology stack for distribution, revenue management, or guest engagement, SkyTouch provides a clear advantage. Its broad integration capabilities make it far more adaptable.

Edge: SkyTouch Technology

Which Do Hoteliers Rate Higher: HotSoft or SkyTouch?

Given HotSoft’s lack of recent reviews and a score of 0, it’s impossible to gauge current user sentiment or satisfaction. In contrast, SkyTouch’s 119 recent reviews with an overall 3.5/5 rating and an 8.61/5 NPS score indicate strong, consistent user approval.

Properties in boutique or limited-service segments particularly appreciate SkyTouch’s simplicity and support, while HotSoft remains untested in recent user feedback. With recent reviews pointing to a positive experience, SkyTouch is the clear favorite.

Edge: SkyTouch Technology

How Much Do HotSoft and SkyTouch Cost?

HotSoft’s pricing information is unavailable, suggesting it may be custom or unclear. SkyTouch charges a flat $600 per month, with no additional implementation fees or hidden costs, offering transparent budgeting.

If predictable, straightforward pricing matters, SkyTouch’s model is advantageous. HotSoft’s lack of pricing transparency complicates comparison, but given the available data, SkyTouch offers a more accessible cost structure.

Edge: SkyTouch Technology

What Type of Hotel Should Use HotSoft?

• Hotels that prefer traditional, possibly on-premise systems, and are comfortable with legacy platforms.
• Teams that prioritize extensive customization and complex operational workflows without relying heavily on integrations.
• Properties with limited or no need for cloud access, mobile features, or modern interface design.
• Hotels that can tolerate minimal user feedback updates or support, assuming HotSoft is more static.

Not ideal if your hotel requires cloud-based systems, frequent updates, or modern features. HotSoft’s outdated reputation and lack of recent reviews make it less suitable for dynamic, tech-savvy properties.

What Type of Hotel Should Use SkyTouch?

• Hotels that want a modern, cloud-based PMS with easy remote access and mobile functionalities.
• Teams seeking an intuitive interface that reduces onboarding time and simplifies operations.
• Properties that value detailed reporting, revenue management, and integrated guest profiles.
• Hotels already integrated with industry-standard partners or intending to do so, thanks to SkyTouch’s extensive integrations.

Not ideal if your hotel operates in a niche market with highly specific or customized systems that SkyTouch cannot accommodate. Also, properties that prefer on-premise solutions over cloud-based systems may find SkyTouch’s approach less suitable.

SkyTouch vs HotSoft: The Bottom Line for Hotels

The core difference is that SkyTouch is a modern, cloud-based PMS with a proven user satisfaction record, while HotSoft remains a legacy system with no recent validation. If you want a tested, feature-rich platform with high user approval, SkyTouch is the clear winner.

Choose SkyTouch if your hotel needs quick onboarding, extensive integrations, and reliable support—its recent reviews and high ratings are compelling. HotSoft might appeal to properties with legacy infrastructure or unique, non-cloud needs, but the lack of recent data makes it a risky choice in today’s competitive market.

For most hotels seeking operational efficiency, guest satisfaction, and scalable growth, SkyTouch stands out as the better choice—its recent review activity and positive feedback cement its position as the preferred property management system.