The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 549 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Hores shines , with exclusive features like Guest Communication (SMS Messaging) and Guest App.
HOTELTIME shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Guest CRM and Guest profiles.
Side-by-side ratings based on 549 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $600/mo |
| Verified Reviews | 0 | 549 |
After analyzing 549 verified reviews, Hores users most value its , while HOTELTIME users highlight user interface and learning curve, technical support, reporting and analytics. Click any theme to see what reviewers say.
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User Interface and Learning Curve
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Technical Support
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Reporting and Analytics
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System Stability and Updates
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Customization Options
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Automation Features
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Mobile Optimization
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #5 219 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #3 238 reviews |
| Large (75-199 rooms) ▾ | — | #2 46 reviews |
| X-Large (200+ rooms) ▾ | — | #8 7 reviews |
By Property Type
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| Boutique ▾ | — | #5 239 reviews |
| Luxury ▾ | — | #3 241 reviews |
| Branded / Chain ▾ | — | #4 143 reviews |
| Extended Stay ▾ | — | #4 49 reviews |
By Region
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| North America | — | #52 4 reviews |
| Europe ▾ | — | #2 384 reviews |
| Asia Pacific ▾ | — | #5 111 reviews |
| Middle East ▾ | — | #1 21 reviews |
Choosing between HoresPlus by Hores and HotelTime PMS by HOTELTIME hinges on your hotel’s specific needs, budget, and operational priorities. Both platforms aim to streamline hotel management, but they differ considerably in scale, features, and user feedback. Your team must assess whether a less established, feature-rich system or a more extensive, widely adopted solution aligns better with your current and future requirements.
HoresPlus is a smaller, niche system with a focus on core hotel operations, whereas HotelTime PMS boasts a larger user base, more recent reviews, and a broader feature set. The decision ultimately rests on whether your hotel values extensive integrations and proven stability or specialized capabilities and a more tailored approach.
HoresPlus and HotelTime PMS both serve to simplify daily hotel operations, from reservations to billing. HoresPlus offers a more centralized platform with fewer features but emphasizes automation and guest communication tools. In contrast, HotelTime PMS provides a scalable, cloud-based solution with an extensive feature list, including POS integration, spa modules, and guest profiles.
HoresPlus’s review count is nonexistent, indicating limited recent user feedback, while HotelTime has 433 reviews with a high 4.83/5 rating and recent positive feedback, making it more reliable for decision-making. Given the recent reviews and high satisfaction score, HotelTime’s platform is generally viewed as more stable and trusted among hoteliers.
If your hotel is small, with a tight budget and limited need for integrations beyond fundamental reservation and communication features, HoresPlus might be appealing. Its simplicity can help streamline operations without overwhelming staff.
However, if your hotel requires a flexible, scalable system with advanced reporting, third-party integrations, and features like POS, spa management, and guest profiles, HotelTime PMS is the better fit. Its extensive integration network and proven track record across various property types make it a more future-proof choice.
HotelTime PMS enjoys a high user-friendliness rating of 4.66/5, with many users praising its intuitive interface and straightforward onboarding process. Reviews highlight that staff can learn the system quickly, which reduces training time and accelerates adoption.
HoresPlus, with no recent reviews or ratings, offers no clear data on usability. Given the comprehensive nature of HotelTime’s platform and its positive feedback, it’s safe to say HotelTime has the edge in ease of use, especially for teams new to PMS.
HotelTime PMS features 44 core functionalities, with additional modules like EPoS, guest CRM, automated night audit, and spa & wellness, absent in HoresPlus. HoresPlus offers five features exclusive to it, notably guest SMS messaging, guest app, automated assignments, shift planning, and guest messaging.
While HoresPlus provides some unique tools, HotelTime’s broader feature set and more recent updates give it a clear advantage. Its extensive integrations and modules make it more adaptable for diverse hotel operations. Edge: HotelTime PMS.
HotelTime PMS boasts a 4.73/5 support rating based on recent reviews, with many users describing their support team as responsive and knowledgeable. Support staff assist with onboarding, troubleshooting, and system customization, which many hotelers find essential for smooth operation.
There are no recent reviews for HoresPlus, making it impossible to assess its support quality. Given HotelTime’s consistently high support ratings and positive user quotes, it has the edge for customer support.
HotelTime PMS integrates with 58 verified partners, including major channel managers, POS systems, and revenue management tools, with 6 shared integrations with HoresPlus. HoresPlus has 7 verified partners, focusing on core hotel functions, with notable exclusives like Bookassist.
HotelTime’s broad and recent integration network gives it a significant advantage, especially for properties seeking extensive third-party connectivity. Edge: HotelTime PMS.
HotelTime reviews indicate a 93% likelihood to recommend, with a recent review count of 27 and an average rating of 4.83/5. Users across various hotel segments praise its ease of use, support, and feature richness, citing specific benefits like real-time management and automation.
HoresPlus’s lack of recent reviews and ratings implies lower confidence in its current performance. Based on recent, high-rated feedback, HotelTime is clearly the preferred choice among hoteliers for overall satisfaction. Edge: HotelTime PMS.
HoresPlus does not publicly list pricing or offer a free trial, suggesting a custom quote or less transparent pricing structure. HotelTime charges a base price of $600 per month with no free tier or trial, indicating a predictable subscription model.
While HoresPlus’s pricing remains unclear, HotelTime’s transparent fee allows for straightforward budgeting. For budget-conscious hotels, the clarity of HotelTime’s pricing is an advantage.
HoresPlus suits properties prioritizing core operations over extensive third-party integrations or scalability. It’s best for hotels with a limited tech stack and straightforward operational needs.
HotelTime is suited for hotels looking for a comprehensive, flexible platform capable of managing multiple services and properties. Its broad feature set and high scalability make it a versatile choice for diverse hotel types.
HotelTime PMS stands out with a significantly larger user base, more recent reviews, and a high overall rating, making it a more reliable and trusted option. Its extensive features, integrations, and cloud architecture cater well to hotels seeking growth and operational efficiency.
HoresPlus offers a simplified, focused system that might suit smaller properties with limited operational complexity. However, its lack of recent feedback and narrower feature set limit its appeal for hotels aiming for more advanced management.
If your hotel needs a scalable, feature-rich PMS with proven support and broad integrations, HotelTime PMS is the clear choice. Conversely, for small properties prioritizing core functionalities and simplicity, HoresPlus could still be worth exploring.
This comprehensive comparison aims to guide your team in making an informed decision—prioritizing recent experiences, support quality, and feature breadth. With HotelTime PMS’s larger review base and higher current ratings, it stands out as the more dependable, adaptable platform for most hotels today.
According to HTR's product database, HoresPlus and HotelTime PMS share 44 features. Here are the key differences — features one has that the other lacks.
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| Automated Assignments | ||
| Automated night audit | ||
| Cloud based | ||
| EPoS | ||
| Guest App | ||
| Guest CRM | ||
| Guest Communication (SMS Messaging) | ||
| Guest Messaging | ||
| Guest profiles | ||
| Shift Planning | ||
| Spa & Wellness Module |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
No published case study for this goal yet.
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
Unique capabilities
What hoteliers love
While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.
While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further en... While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further enhance user experience, ensuring assistance at all times, especially for international users.
HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.
Where hoteliers push back
Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.
The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. HoresPlus and HotelTime PMS share many core Property Management Systems features, but each has unique capabilities. HoresPlus offers 7 verified integration partners, while HotelTime PMS offers 58. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. HotelTime PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
HoresPlus: No. HotelTime PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Hores has an HT Score of 0 and HOTELTIME has 92. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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