HotelTime PMS

4.6 (516 REVIEWS)

HTR Score icon
HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Michael, Lina, Jake + 52 more experts recommend HOTELTIME

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HotelTime PMS

Ranked 5 (out of 325) in Property Management Systems

Fully featured cloud-based PMS system with more than 650 customers in 20+ countries world-wide.

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Bell avatar Bell - AI powered product analyst

I analyzed all of HOTELTIME’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the robust and flexible features of HotelTime Solutions, praised for its seamless integration across various operations, facilitating the automation of daily tasks. The PMS and POS modules, cloud-based access, and dynamic reporting are frequently highlighted as key benefits. However, users also mention areas for improvement, such as report customization, AI tools, and integrations. These features significantly impact revenue management and cost-efficiency while enhancing customer service.

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Asten Hotels, SUHA Hospitality, L’Hotels & 326 others

Read their reviews

Partners say

Industry experts recommend HotelTime PMS for its forward-thinking, fully cloud-based solution that seamlessly integrates with various hotel operations, from room reservations to spa services. Its real-time data access, vast integration options, and flexible features cater to both independent hotels and large chains. Experts highlight its strong customer support and continuous innovation. Critically, some note occasional complexities in module setups and highlight the need for improved sustainability integrations.

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Michael, Lina, Jake and 48 others

Read their recommendations

What Types of Hotels HOTELTIME is Popular For

Size

28 | X-Small (1-9 room)

92 | Small (10-24 room)

266 | Mid-Sized (25-74 room)

131 | Large (75-199 room)

58 | X-Large (200+ room)

Country

390 | Czech Republic

78 | Thailand

21 | United Arab Emirates

13 | Sri Lanka

12 | United Kingdom

8 | South Africa

7 | Estonia

5 | Fiji

4 | Canada

4 | Italy

3 | United States of America

2 | Maldives

2 | Hungary

2 | Netherlands

2 | Slovakia

2 | Laos

2 | India

2 | Latvia

2 | Indonesia

2 | Kenya

2 | Trinidad and Tobago

1 | Vietnam

1 | Switzerland

1 | Nigeria

1 | Bulgaria

1 | Congo (Brazzaville)

1 | Croatia

1 | France

1 | Germany

1 | Spain

1 | Seychelles

Type

255 | Luxury Hotels

244 | Boutiques

244 | Resorts

213 | Bed & Breakfast & Inns

188 | City Center Hotels

151 | Branded Hotels

136 | Limited Service & Budget Hotels

131 | Airport/Conference Hotels

64 | Extended Stay & Serviced Apartments

51 | Hostels

22 | Vacation Rentals & Villas

20 | RV Parks & Campgrounds

11 | Casinos

3 | Motels

Region

427 | Europe

100 | Asia Pacific

21 | Middle East

13 | Africa

7 | North America

5 | Oceania

2 | Central America

Category

516 | Property Management Systems

244 | Hotel Restaurant POS Systems

117 | Spa Software

What is HOTELTIME?

Founded in 2002 | Headquarters in United Kingdom | 44 employees
HotelTime PMS is a comprehensive, cloud-based property management system designed to streamline hotel operations across various departments. It integrates seamlessly with key functions such as room reservations, spa services, and point of sale (POS), facilitating the automation of daily tasks and enhancing cost-efficiency. This platform offers dynamic reporting and extensive integration capabilities, enabling hoteliers to make data-driven decisions in real-time. Suitable for properties of all sizes—from independent hotels to large chains—HotelTime PMS supports revenue management and boosts customer service through its robust, flexible features and strong customer support.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of HOTELTIME products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by HOTELTIME

FAQs

Capabilities

Intuitive navigation

Dashboards

Automated payments

INBUILT Housekeeping App

Unlimited data in your system reports

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

HOTELTIME Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5

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Achievements

Trending Product

This vendor's trending score is rising, HotelTime PMS is the #8 most trending product in the Property Management Systems category (out of 325) and the #252 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HOTELTIME has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HOTELTIME Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HOTELTIME Average HOTELTIME

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9

Success Stories

9

References

20

Featured Customers

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HOTELTIME Reviews

Hotelier Rating

Excellent
413
Very Good
65
Average
24
Poor
12
Terrible
2

Property Size

  • X-Small (14)
  • Small (80)
  • Mid-Sized (238)
  • Large (111)
  • X-Large (53)

Country

  • Czech Republic
    Czech Republic
    (332)
  • Thailand
    Thailand
    (75)
  • United Arab Emirates
    United Arab Emirates
    (21)
  • United Kingdom
    United Kingdom
    (12)
  • Sri Lanka
    Sri Lanka
    (12)
  • Estonia
    Estonia
    (7)
  • Canada
    Canada
    (4)
  • Italy
    Italy
    (3)
  • Fiji
    Fiji
    (3)
  • Indonesia
    Indonesia
    (2)
  • Latvia
    Latvia
    (2)
  • India
    India
    (2)
  • Laos
    Laos
    (2)
  • Trinidad and Tobago
    Trinidad and Tobago
    (2)
  • Maldives
    Maldives
    (2)
  • Netherlands
    Netherlands
    (2)
  • Slovakia
    Slovakia
    (1)
  • Croatia
    Croatia
    (1)
  • France
    France
    (1)
  • South Africa
    South Africa
    (1)
  • Switzerland
    Switzerland
    (1)
  • Vietnam
    Vietnam
    (1)
  • Nigeria
    Nigeria
    (1)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Kenya
    Kenya
    (1)
  • Spain
    Spain
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Germany
    Germany
    (1)
  • Seychelles
    Seychelles
    (1)

Region

  • North America
    North America
    (4)
  • Europe
    Europe
    (365)
  • Asia Pacific
    Asia Pacific
    (96)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (21)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (5)
8

Decent system, ideal for independent hotels

General Manager from 100 to 199 room City Center Hotel in Coimbatore (India)

Verified
1 days ago
Simple colourful, engaging and intuitive for easy use, also added webinars plus option to contact support live are good idea.
Country India
General Manager
Large Hotel
Veronika from HOTELTIME replied
Thank you very much for your feedback. There's a Concierge module in the system that provides automatic emails to guests in connection with their stay, and at the moment we're running a project on the Customer Success department aimed at improving the Guest Experience, where we recommend, among other things, additional work with data, and two-way or one-way connections to other CRM systems. We recommend contacting our Customer Success department ([email protected]), who you can definitely consult with on the topic of the Loyalty program, that's what they are there for. :-)
5

Experiences with Hoteltimes Solution via using PMS

Assistant Sales and Marketing Manager from 10 to 24 room Bed & Breakfast & Inn in Su Thep (Thailand)

Verified
1 days ago
Easy to use, easy to understand in each part of catagory, easy to find the database and can use the data base to analyze by our hotel management team.
Country Thailand
Assistant Sales and Marketing Manager
Small Hotel
5

Cloud system - works mostly all the time (except for in update windows (mostly in the middel of the day)....

Sales Assistant from 100 to 199 room Hostel in Prague (Czech Republic)

Verified
2 days ago
You can quickly add new reservations, also have coonection to channel manager, so new reservations from OTAs are added automatically.
Country Czech Republic
Sales Assistant
Large Hotel
9

We are satisfied.

Marketing & Sales manager from 25-49 room Branded Hotel in Psalidi (Dodecanese)

Verified
2 days ago
We highly appriciate an online access from anywhere. The work with reservations, room blocks, connection to the channel manager and the reports.
Country Dodecanese
Marketing & Sales manager
Mid-Sized Hotel
Veronika from HOTELTIME replied
Happy you are satisfied. Thank you for your time and review.
10

Quickly and easily

receptionist from 100 to 199 room Branded Hotel in Brno (Czech Republic)

Verified
2 days ago
This vendor helps us in a work on daily basis, it is quick and easy to use. When you are new, you will learn with it in very short time. Hoteltime is intuitive and progressive in many ways.
Country Czech Republic
receptionist
Large Hotel
Veronika from HOTELTIME replied
Reading your review brightened our day and fueled our passion for what we do. Thank you for your heartfelt words!
9

Top strop

receptionist from 200 to 499 room Branded Hotel in Prague (Czech Republic)

Verified
2 days ago
It's clear, it doesn't get stuck, mainly thanks to the fact that it's probably via a browser. So far I haven't had any outages, so that's the biggest plus.
Country Czech Republic
receptionist
X-Large Hotel
10

Awesome

Assistent Front Office Manager from 200 to 499 room Branded Hotel in Prague (Czech Republic)

Verified
2 days ago
Easy ways to the things i need at the time, the portal is really friendly. Currently working with the system for 1 year, and im orienting really good.
Country Czech Republic
Assistent Front Office Manager
X-Large Hotel
Veronika from HOTELTIME replied
Sending a heartfelt thank you for your glowing review. Your feedback motivates us to keep delivering exceptional service.
9

A very intuitive system

Event Supervisor from 100 to 199 room Resort in Svratka (Czech Republic)

Verified
2 days ago
The system is very intuitive, it helps me to a better organized work and it helps my work to be quicker and more organized.
Country Czech Republic
Event Supervisor
Large Hotel
Veronika from HOTELTIME replied
We are really glad you find our system intuitive :)
8

SIMPLE JOB

recepce from 200 to 499 room Branded Hotel in Prague (Czech Republic)

Verified
2 days ago
Work stability, everything readable, possibility made notice is great, but for all group I will made for the start no=post group
Country Czech Republic
recepce
X-Large Hotel
10

User friendly

general manager from 50-74 room Luxury Hotel in Bysice (Czech Republic)

Verified
2 days ago
Both systems we are using are user friendly and reliable. One of the best parts is that the systems are on cloud so we can use it anytime and anywhere
Country Czech Republic
general manager
Mid-Sized Hotel
Veronika from HOTELTIME replied
Your review made our day! We can't express how grateful we are. Glad that you are happy with both Vento and our PMS.
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  • 52

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

HotelTime is an outstanding property management system, boosting hotel efficiency with intuitive tools and seamless integrations. Their customer support is exceptional, offering swift, knowledgeable assistance. Strong partnerships enhance the experience, providing top-notch ancillary services. Highly recommended!

Question:

What differentiates this product or service from the competition?

Answer:

HotelTime is different to its competitors in that they provide unique Spa, Point of Sale, and Meeting & Events solutions, fully integrated with the PMS. This unified platform delivers significant advantages to the hotel's operation.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

When choosing a PMS, it's essential to evaluate all the capabilities your organization requires, rather than focusing solely on core components. As the central hub of hotel operations, the PMS must be highly effective—no compromises should be made on its functionality or performance.

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Are you a consultant or vendor that recommends HOTELTIME? Leave a recommendation

News

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HOTELTIME

5 months ago

Cru Hotel: The Hotel That Runs Itself (Almost)

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7 months ago

HotelTime Solutions and GuestRevu Launch New Partnership

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HOTELTIME

11 months ago

How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions?

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HOTELTIME

1 year ago

Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions

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HOTELTIME

1 year ago

HotelTime Solutions Announces Integration with Hotellab RMS System

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HOTELTIME

1 year ago

My Resorts (formerly Uni-Vision Group) signs with HotelTime Solutions to revolutionize hospitality operations in South Africa

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HOTELTIME

1 year ago

HotelTime Solutions Welcomes Industry Veteran David Byrne to Lead Expansion Efforts

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HOTELTIME

1 year ago

More effective operation in Losehill House thanks to HotelTime Solutions

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HOTELTIME

2 years ago

Absolute Hotels and Resorts needed a solution for multiple properties and cost reduction

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HOTELTIME

2 years ago

Thai Garden Resort and HotelTime Solutions: Professional management, functioning accounting, comprehensive solution and extensive options of integration with third-party systems

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2 years ago

300 apartments in different areas in London effectively managed by HotelTime PMS

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2 years ago

How Luxury Boutique Chateau Mcely Upgraded its Tech Stack to Streamline Operations & Deliver Better Service

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3 years ago

HotelTime Solutions Integrate With Adyen

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3 years ago

How Nezvalova Archa Designed a Fully Automated Smart Hotel Built on HotelTime

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3 years ago

Is the Future of Revenue Management Humanless?

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3 years ago

HotelTime Sends Employees to Work Remotely for Month to Learn Local Markets

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3 years ago

Hotel Payments Processing: Understanding the Fees and Stakeholders

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4 years ago

8 Ways a Hotel PMS Improves Operations and the Guest Experience

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4 years ago

OREA Hotels & Resorts Signs With HotelTime Solutions

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6 years ago

A 1,000 word micro-history of hotel distribution

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7 years ago

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Support

Verified Support

HOTELTIME has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

93%

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