HotelTime PMS

Ranked 3rd (out of 152) in Property Management Systems

Property Management Systems

Fully featured cloud-based PMS system with more than 500 customers in 11 countries world-wide.

Ratings Snapshot

Certificate of Excellence
Read 260 reviews
94%
Recommend
HTR Score icon
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HotelTime PMS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #3 out of 152 in Property Management Systems

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer support
4.8/5
Verified Customer Support

HOTELTIME has opened its internal systems to

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Most popular for
  • Resort 71 verified reviews
    93%
  • Boutique 38 verified reviews
    95%
  • City Center 38 verified reviews
    97%
  • Bed & Breakfast 32 verified reviews
    95%
  • Budget 7 verified reviews
    100%
  • Extended Stay 6 verified reviews
    90%
  • Airport/ conference 5 verified reviews
    100%
  • Serviced Apartment 5 verified reviews
    90%
  • Villas 4 verified reviews
    85%
  • Branded 3 verified reviews
    97%
  • Hostel 3 verified reviews
    100%
  • Vacation Rental 3 verified reviews
    90%
  • Motel 1 verified reviews
    100%

HotelTime PMS Overview

HotelTime PMS Overview

The First Cloud-Native PMS Running In More Than 550 Properties In 12 Countries Worldwide 94% Client Retention

About HOTELTIME View website

Founded in 2002 | Headquarters in United Kingdom | 27 employees

“Since 2002, when HotelTime was established, our vision has been to become a leading supplier of quality, modern and complex online software solutions with an...

Other Products by HOTELTIME

Integrates with

  • Channel Managers
  • Booking Engine
  • Guest Surveys & Feedback
Browse integrations (51 verified)

What customers love about HotelTime PMS

Like 94% recommend

Sales Department from Other

It is a great tool for managing the reservations from anywhere with the access to the internet. Quick response to our questions and input from the support team. Improving over the time, keeping up with the demands ...

Manager from Bed & Breakfast

A comprehensive tool for managing hotel reservations. All in one place. Access and control from anywhere. Quality user support.

Manager

The speed of your help line ... There is also good clarity and intuitiveness of your application ... Although the names of bookmarks and functions are not always completely corresponding ... Original: Rychlost vaší he...

Owner from Boutique

The ease of use of the Hoteltime PMS blows all others out of the water! It is a highly effective and extremely user friendly system whether you run a 10 bed B&B or a 100 room plus hotel. The customer support, when needed...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Our validated HotelTime Solutions integration is a full 2-way integration that synchronizes reservation data and reservation states between AeroGuest and HotelTime. it simply work's perfect. This enables AeroGuest to know any changes in the PMS triggered by the outside world or any changes triggere...

by Nikolai Kronborg (AeroGuest) on January 26, 2021

See more answers (18)
Question:

What differentiates this product or service from the competition?

Answer:

We experience that in order to service our hotel clients with our high standards we need a PMS partner who can work with agility and speed,- HotelTime provides both. In HotelTime we can trust they solve any issue we might have with the integration,- and we can trust they do it fast.

by Nikolai Kronborg (AeroGuest) on January 26, 2021

See more answers (18)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're in charge of a group of hotels and you want an agile PMS partner with a fair price HotelTime is a good fit. As a cloud based PMS the hotelier get a future proof pms with easy 3rd party integration possibilities.

by Nikolai Kronborg (AeroGuest) on January 26, 2021

See more answers (18)
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+ 16 recommend
Recommended by Show More (14)

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how HotelTime PMS works?

Clients & references

References & testimonials

Testimonial avatar
Although we are not a canonical hotel, we have found that HOTELTIME SOLUTIONS system suits all of our needs and requirements. The team really took the time to consult with us through the system setup,...
Joanne Bowers Accommodation Manager at the Anglo Educational Services
Testimonial avatar
We have been using HotelTime system for the hotel and the restaurant and we are extremely happy with how it works.
Ben Bansal Owner at the Devoncove Hotel

Featured partners

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Awards & Certifications

techAwards empty image

HOTELTIME doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Czechia
  • United Arab Emirates
  • Thailand
  • Estonia
  • Tanzania
  • United Kingdom
  • Kenya
  • Fiji

260 Verified HOTELTIME Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

May 17, 2021

HotelTime PMS Review: Great PMS with very friendly and professional team.

Reservation Manager from Resort in Tambon Choeng Thale (Thailand)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Great system with a nice design. Very easy to learn. And the team from THAILAND is so helpful and professional. They can assist us with the response within an hour, sometimes just a few minutes.

What do you dislike or think could be improved?

Search item should be added to the room plan as it will be easy for our team, hope this review can be improved.

Customer support
4.5
Ease of Use
4.5
Value for money
4
Implementation
4.5

Jan 04, 2021

HotelTime PMS Review: Need patience to understand the software

General Manager from Resort in Nadi (Fiji)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

even though the time zone difference, they get back to you in a day or so. and do the best to solve your problem

What do you dislike or think could be improved?

if this company can have a 24 hour support team that what be a Hugh advantage to us end users

Customer support
3
Ease of Use
4
Value for money
n/a
Implementation
n/a

Dec 22, 2020

HotelTime PMS Review: User friendly

Sales Manager from Resort in (Tanzania)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

PMS is easy to use, intuitive, Customer support is very efficient and helpful Upgrade was offered free of charge Good connection with Vento ePOS

What do you dislike or think could be improved?

Reporting and statistics are not exact Synchronisation with channel manager could be more often Different room categories could be seperated to be more visible

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 17, 2020

HotelTime PMS Review: Clear program Original Czech: Přehledný program

Manager from Bed & Breakfast in (Czechia)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Our company has been using the HotelTime program for several years. It is clear and easy. Easy to use. The support always responds to comments. The program is updated and adapted to the changed conditions...

What do you dislike or think could be improved?

They continuously update and update the program. They are constantly improving. Even shorten the response time to comments and speed up the incorporation of comments. Better connection to accounting progr...

Customer support
5
Ease of Use
5
Value for money
5
Implementation
4.5

Dec 17, 2020

HotelTime PMS Review: 5 out of 5

Front Desk and Reservations Manager from Boutique in (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

we especially like its ease of use and flexebility,, support offers great services and timely updates only improve general experience

What do you dislike or think could be improved?

more customization in housekeeping overview would be appreciated, we would also like to adapt the sporting module more to our needs, we are also sorry that the minibar warehouse in version 3.5.0. had a mo...

Customer support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Dec 15, 2020

HotelTime PMS Review: HT and VENTO EVALUATION Original: HODNOCENÍ HT a VENTO

MICE from City Center in Olomouc (Czechia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Programy jsou velmi zdařilé a doporučuji jejich využívání. HotelTime je dobrým pracovním nástrojem pro všechny hotelové pracovníky s kvalitním reportem. Vento je nezbytný nástroj pro prác...

What do you dislike or think could be improved?

HT, VENTO - vše vyhovující, programy jsou pravidelně aktualizovány. Všechny naše požadavky jsou vyřešeny k oboustranné spokojenosti.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
$2501-$7500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular HotelTime PMS Integrations

View all (51 HOTELTIME Integrations)