HotelTime PMS

4.7 (436 REVIEWS)

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HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Stephane, Sarah, Christopher + 45 more experts recommend HOTELTIME

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HotelTime PMS

4.7 (436 REVIEWS)

Ranked 4 (out of 284) in Property Management Systems

2023 Finalist HotelTechAwards

Hoteliers voted HOTELTIME as the #3 Property Management Systems provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Fully featured cloud-based PMS system with more than 600 customers in 20 countries world-wide.

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Ratings Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HotelTime PMS is the #4 most trending product in the Property Management Systems category (out of 284) and the #76 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HOTELTIME has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted HOTELTIME as the #3 Property Management Systems provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About HotelTime PMS
Founded in 2002 | Headquarters in United Kingdom | 44 employees
The First Cloud-Native PMS Suitable for properties of all sizes including resorts and groups Running In More Than 600 Properties In 20 Countries Worldwide

View website

Capabilities

Intuitive navigation

Dashboards

Save time with automated payments

INBUILT housekeeping APP

Unlimited data in your system reports

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HOTELTIME Average HOTELTIME

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8

Success Stories

10

References

26

Featured Customers

Popularity by Segment

Size

16 | X-Small (1-9 room)

51 | Small (10-24 room)

182 | Medium (25-74 room)

91 | Large (75-199 room)

52 | X-Large (200+ room)

Country

357 | Czech Republic

46 | Thailand

20 | United Arab Emirates

12 | United Kingdom

9 | Sri Lanka

6 | Kenya

6 | Indonesia

5 | Estonia

5 | Tanzania

5 | Fiji

3 | Philippines

2 | Hungary

2 | Latvia

1 | Maldives

1 | Congo (Brazzaville)

1 | Bulgaria

1 | Vietnam

1 | Germany

1 | Slovakia

1 | Seychelles

Type

138 | Resorts

134 | Luxury Hotels

81 | City Center Hotels

67 | Bed & Breakfast & Inns

66 | Boutiques

54 | Branded Hotels

33 | Airport/Conference Hotels

24 | Hostels

18 | Limited Service & Budget Hotels

17 | RV Parks & Campgrounds

15 | Vacation Rentals & Villas

13 | Extended Stay & Serviced Apartments

2 | Motels

Region

381 | Europe

66 | Asia Pacific

20 | Middle East

13 | Africa

5 | Oceania

Category

436 | Property Management Systems

218 | Restaurant Management Software

96 | Spa Software

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Hotelier Rating

Excellent
404
Very Good
54
Average
25
Poor
8
Terrible
1

Property Size

  • X-Small (16)
  • Small (51)
  • Medium (182)
  • Large (91)
  • X-Large (52)

Country

  • Czech Republic
    Czech Republic
    (357)
  • Thailand
    Thailand
    (46)
  • United Arab Emirates
    United Arab Emirates
    (20)
  • United Kingdom
    United Kingdom
    (12)
  • Sri Lanka
    Sri Lanka
    (9)
  • Kenya
    Kenya
    (6)
  • Indonesia
    Indonesia
    (6)
  • Estonia
    Estonia
    (5)
  • Tanzania
    Tanzania
    (5)
  • Fiji
    Fiji
    (5)
  • Philippines
    Philippines
    (3)
  • Hungary
    Hungary
    (2)
  • Latvia
    Latvia
    (2)
  • Maldives
    Maldives
    (1)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Vietnam
    Vietnam
    (1)
  • Germany
    Germany
    (1)
  • Slovakia
    Slovakia
    (1)
  • Seychelles
    Seychelles
    (1)

Region

  • Europe
    Europe
    (381)
  • Asia Pacific
    Asia Pacific
    (66)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (20)
  • Africa
    Africa
    (13)
10

simple

A from 50-74 room Boutique in (Czech Republic)

Verified
1 days ago
simplicity,design,rooms informations, departures, arrivals, comments for housekeepers and for reservations, checkins, checkouts, invoices, accounting, corrections of mistakes, account of customer
Country Czech Republic
A
Medium Hotel
10

It's simple to work with

Front office manager from 100 to 199 room City Center Hotel in (Czech Republic)

Verified
2 days ago
It's simple to use, everything is displayed briefly and clearly. A new employee can easily find his way around. The system is well-organised. Reservations are made quickly and easily. The colours of the room numbers are clear and easy to navigate. The room blocking function allows us to easily distinguish between rooms that we are not allow...
Country Czech Republic
Front office manager
Large Hotel
10

Hoteltime never sleeps

Hotel director from 25-49 room Boutique in (Czech Republic)

Verified
3 days ago
We have been working with Hoteltime for several years and have no reason to change. HT is a very reliable partner, without whom we can no longer imagine our work. An ever developing company that never sleeps and is always ready to help us with any request or challenge. It offers a lot of products that clearly save us time and money, thus gr...
Country Czech Republic
Hotel director
Medium Hotel
10

ideal for small hotels

Resident manager from 50-74 room Bed & Breakfast & Inn in (Czech Republic)

Verified
3 days ago
online system which can be accessible easily by web browser, easy turning between systems and properties, no need to get extra sofrwares for each property
Country Czech Republic
Resident manager
Medium Hotel
10

HotelTime reports, payments and support

General Manager from 50-74 room City Center Hotel in Rīga (Latvia)

Verified
7 days ago
As I hotels General Manager I mostly use reporting system to provide reports to main office and others. Report system is simple, I can get any report I need in a heartbeat. I don`t need to search any report with articles, I have all of them in one place. Regarding the payment system it`s a bit complex but understandable, when you start work...
Country Latvia
General Manager
Medium Hotel
10

First year in operation

front office from 10 to 24 room Boutique in (Czech Republic)

Verified
8 days ago
The system is easy to understand and use even from a mobile phone. Easy to switch to another properities we have.
Country Czech Republic
front office
Small Hotel
10

#reservations #report #purchasing costs

Deputy Director from 25-49 room Luxury Hotel in (Czech Republic)

Verified
8 days ago
Hotel Time is low on technical resources and easy to operate.Accessibility. Support center. Detailed instructions. Contains several agendas used in hotels.
Country Czech Republic
Deputy Director
Medium Hotel
9

We are satisfied.

Marketing & Sales manager from 25-49 room Luxury Hotel in (Czech Republic)

Verified
8 days ago
We highly appriciate an online access from anywhere. The work with reservations, room blocks, connection to the channel manager and the reports.
Country Czech Republic
Marketing & Sales manager
Medium Hotel
10

Proven PMS

hotel manager from 25-49 room Bed & Breakfast & Inn in (Czech Republic)

Verified
9 days ago
Universal PMS for booking management. We use it at our two properties. A great advantage is the possibility of using it on a mobile phone. Possibility to connect third-party software (My Stay, etc.)
Country Czech Republic
hotel manager
Medium Hotel
10

Simple and smart Original: Jednoduché a chytré

Receptionist from Extended Stay & Serviced Apartment in Řepov (Czech Republic)

Verified
9 days ago
Speed and tuning of the system, controllability, design, very good communication with customer support. I like working with HotelTime, everything is well organized. Original: Rychlost a vyladěnost systému, ovladatelnost , design, velmi dobrá komunikace se zákaznickou podporou. S HotelTimem pracuji ráda, vše je dobře přehledné.
Country Czech Republic
Receptionist
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 44

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

I am pleased to share my appreciation and recognition for the exceptional partnership between Carmen Software and HotelTime Solutions. Carmen Software and HotelTime Solutions have seamlessly integrated our cutting-edge software solutions to deliver a complete hotel management experience. Our software interface combines the strengths of both front-office and back-office functionalities, providing our clients throughout APAC with a streamlined and efficient solution. This integrated approach not only enhances operational efficiency but also elevates the overall guest experience, contributing to the success of hotels and resorts in the region. The success of this collaboration is a testament to the strong partnership and support structure established between Carmen Software and HotelTime Solutions. The dedication and commitment shown by both teams have played a pivotal role in overcoming challenges and achieving shared goals. The synergy between our organizations has not only resulted in a powerful software solution but has also fostered a relationship built on trust, mutual respect, and a shared vision for the future. Furthermore, I would like to acknowledge the unwavering support and collaborative spirit demonstrated by the teams at HotelTime Solutions. Their commitment to excellence and responsiveness to our evolving needs have been instrumental in the seamless integration of our software solutions. I recommend HotelTime Solutions as a strategic partner in the hospitality industry. Our shared success is a testament to the strength of our collaboration, and we look forward to continuing this journey together. As we move forward, Carmen Software remains dedicated to innovation, excellence, and the continued enhancement of our offerings for the benefit of our clients.

Question:

What differentiates this product or service from the competition?

Answer:

Hoteltime PMS stands out prominently in the competitive landscape through its unparalleled commitment to excellence and innovation, epitomized by its fully cloud-based solution. Unlike many competitors, Hoteltime PMS has embraced a forward-thinking approach that addresses the diverse needs of the hospitality industry comprehensively, covering the requirements of hotels, restaurants, and spas seamlessly. The fully cloud-based solution offered by Hoteltime PMS is a game-changer. It not only enhances operational efficiency but also provides the flexibility and scalability that modern establishments demand. This cutting-edge technology allows for real-time access to critical data, facilitating quick and informed decision-making. The ease of integration across various departments ensures a harmonized and streamlined experience for both staff and clients. What truly sets Hoteltime PMS apart is its commitment to delivering a holistic solution that caters to the multifaceted needs of the hospitality sector. The platform seamlessly manages hotel operations, restaurant functions, and spa services, offering a unified experience that is both comprehensive and intuitive. This all-encompassing approach is a testament to Hoteltime PMS's dedication to providing a one-stop solution for the diverse requirements of its clients. Equally noteworthy is the exceptional support structure provided by Hoteltime. Their commitment to client success goes beyond just delivering a product; it extends to a robust support system that ensures clients are empowered and confident in their utilization of the platform. The responsive and knowledgeable support team at Hoteltime has earned strong recognition for their dedication to resolving issues promptly and providing valuable insights to optimize system utilization. In a market saturated with options, Hoteltime PMS stands out as a true leader, not only for its state-of-the-art technology but also for the unwavering support that accompanies it. As a partner, Carmen Software can confidently attest that Hoteltime PMS not only meets but exceeds expectations, making it a strategic choice for any establishment aspiring to thrive in today's dynamic hospitality landscape.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Consider Hoteltime as a long-term investment with a forward-thinking partner that understands the hospitality industry well. Their complete solution and local presence in Thailand ensure world-class service to all APAC customers.

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Are you a consultant or vendor that recommends HOTELTIME? Leave a recommendation

Posts

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HOTELTIME

1 month ago

SUHA Hospitality's Journey to Process Automation

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HOTELTIME

1 month ago

More effective operation in Losehill House thanks to HotelTime Solutions

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HOTELTIME

2 months ago

Absolute Hotels and Resorts needed a solution for multiple properties and cost reduction

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HOTELTIME

1 year ago

Thai Garden Resort and HotelTime Solutions: Professional management, functioning accounting, comprehensive solution and extensive options of integration with third-party systems

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HOTELTIME

1 year ago

300 apartments in different areas in London effectively managed by HotelTime PMS

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HOTELTIME

1 year ago

Why Asten Hotels Partnered with HotelTime to Reduce Admin Costs, Modernize their Operation, and Eliminate Manual Work

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HOTELTIME

1 year ago

How Luxury Boutique Chateau Mcely Upgraded its Tech Stack to Streamline Operations & Deliver Better Service

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HOTELTIME

1 year ago

HotelTime Solutions Integrate With Adyen

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HOTELTIME

1 year ago

How PMSs Help Mobile Applications Push Hospitality Forward

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HOTELTIME

1 year ago

How Nezvalova Archa Designed a Fully Automated Smart Hotel Built on HotelTime

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HOTELTIME

1 year ago

Is the Future of Revenue Management Humanless?

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HOTELTIME

1 year ago

HotelTime Sends Employees to Work Remotely for Month to Learn Local Markets

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HOTELTIME

1 year ago

Hotel Payments Processing: Understanding the Fees and Stakeholders

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HOTELTIME

2 years ago

8 Ways a Hotel PMS Improves Operations and the Guest Experience

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HOTELTIME

2 years ago

OREA Hotels & Resorts Signs With HotelTime Solutions

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HOTELTIME

3 years ago

The Hotels of the Future: Anthropocentric, Technocentric and Hybrid

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HOTELTIME

4 years ago

A 1,000 word micro-history of hotel distribution

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HOTELTIME

5 years ago

Social Media for Hotels: How it Drove 6% of Direct Bookings

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HOTELTIME

5 years ago

The Co-Pilot Theory: How to increase revenue by throwing your tie away

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HOTELTIME

5 years ago

8 tips to choose a hotel marketing agency

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