HotelTime PMS

4.7 (456 REVIEWS)

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HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Stephane, Sarah, Christopher + 45 more experts recommend HOTELTIME

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Fully featured cloud-based PMS system with more than 650 customers in 20+ countries world-wide.

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What is HOTELTIME?

Founded in 2002 | Headquarters in United Kingdom | 44 employees
HotelTime PMS is a fully cloud-based property management system designed to streamline various hotel operations, from room reservations to spa services. It is a versatile platform that not only manages core property management tasks but also includes channel management and detailed reporting tools. These features help hoteliers with inventory and rate management, forecasting, and seamless integration with other hotel systems. With real-time data access and vast integration options, HotelTime PMS enhances operational efficiency, saving time and reducing costs for hotels of all sizes, including resorts and large hotel chains. Its strong customer support and customization options are highly valued by users, making it a forward-thinking solution for modern hospitality management.

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Capabilities

Intuitive navigation

Dashboards

Save time with automated payments

INBUILT housekeeping APP

Unlimited data in your system reports

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

HOTELTIME Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.7/5

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Achievements

Trending Product

This vendor's trending score is rising, HotelTime PMS is the #7 most trending product in the Property Management Systems category (out of 315) and the #208 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

HOTELTIME has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HOTELTIME Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HOTELTIME Average HOTELTIME

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No matching results

7

Success Stories

9

References

24

Featured Customers

Popularity by Segment

Size

29 | X-Small (1-9 room)

77 | Small (10-24 room)

214 | Medium (25-74 room)

114 | Large (75-199 room)

57 | X-Large (200+ room)

Country

348 | Czech Republic

49 | Thailand

21 | United Arab Emirates

12 | United Kingdom

12 | Sri Lanka

6 | Estonia

6 | South Africa

5 | Fiji

4 | Canada

4 | Italy

2 | Hungary

2 | India

2 | Latvia

2 | Indonesia

2 | Kenya

2 | Trinidad and Tobago

2 | Maldives

1 | Congo (Brazzaville)

1 | Nigeria

1 | Vietnam

1 | Switzerland

1 | France

1 | Spain

1 | Bulgaria

1 | Croatia

1 | Germany

1 | Slovakia

1 | Seychelles

Type

202 | Resorts

200 | Luxury Hotels

187 | Boutiques

183 | Bed & Breakfast & Inns

137 | City Center Hotels

119 | Branded Hotels

111 | Limited Service & Budget Hotels

104 | Airport/Conference Hotels

55 | Extended Stay & Serviced Apartments

32 | Hostels

18 | RV Parks & Campgrounds

14 | Vacation Rentals & Villas

11 | Casinos

3 | Motels

Region

381 | Europe

68 | Asia Pacific

21 | Middle East

11 | Africa

5 | Oceania

4 | North America

2 | Central America

Category

457 | Property Management Systems

222 | Hotel Restaurant POS Systems

99 | Spa Software

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HOTELTIME Reviews

Hotelier Rating

Excellent
421
Very Good
58
Average
25
Poor
9
Terrible
1

Property Size

  • X-Small (29)
  • Small (77)
  • Medium (214)
  • Large (113)
  • X-Large (57)

Country

  • Czech Republic
    Czech Republic
    (347)
  • Thailand
    Thailand
    (49)
  • United Arab Emirates
    United Arab Emirates
    (21)
  • United Kingdom
    United Kingdom
    (12)
  • Sri Lanka
    Sri Lanka
    (12)
  • Estonia
    Estonia
    (6)
  • South Africa
    South Africa
    (6)
  • Fiji
    Fiji
    (5)
  • Canada
    Canada
    (4)
  • Italy
    Italy
    (4)
  • Hungary
    Hungary
    (2)
  • India
    India
    (2)
  • Latvia
    Latvia
    (2)
  • Indonesia
    Indonesia
    (2)
  • Kenya
    Kenya
    (2)
  • Trinidad and Tobago
    Trinidad and Tobago
    (2)
  • Maldives
    Maldives
    (2)
  • Congo (Brazzaville)
    Congo (Brazzaville)
    (1)
  • Nigeria
    Nigeria
    (1)
  • Vietnam
    Vietnam
    (1)
  • Switzerland
    Switzerland
    (1)
  • France
    France
    (1)
  • Spain
    Spain
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Croatia
    Croatia
    (1)
  • Germany
    Germany
    (1)
  • Slovakia
    Slovakia
    (1)
  • Seychelles
    Seychelles
    (1)

Region

  • North America
    North America
    (4)
  • Europe
    Europe
    (380)
  • Asia Pacific
    Asia Pacific
    (68)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (21)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (11)

Hoteliers say

NEW AI Review summary

Hoteliers like HotelTime PMS for its multi-use capabilities including PMS, channel management, and detailed reporting tools. These features aid in inventory and rate management, forecasting, and seamless integration with other systems. The consistent performance, fast support, and robust customization options are highly praised. Some concerns include improvements in certain reporting aspects, integration with accounting systems, and handling group reservations. Overall, it significantly enhances operational efficiency, saving time and reducing cost for hotels.

AI-generated from the text of customer reviews

User-friendly Interface
Customizable and Flexible
Room Assignment Features
Fast and Reliable Support
Cloud-based Solution
Detailed Reporting
Multi-use Capability
Integration with Other Systems
Group Reservations Management
Advanced Forecasting Tools
9

We're satisfied Original: Jsme spokojeni

Front Office Manager from 100 to 199 room City Center Hotel in Olomouc (Czech Republic)

Verified
0 days ago
The program is clear and easy for new people to learn. In the new version, we are grateful for the new options for parking rooms. Original: Program je přehledný a je snadné i pro nové lidi se jej naučit. V nové verzi jsme vděčni za nové možnosti při odstavování pokojů.
Country Czech Republic
Front Office Manager
Large Hotel
10

Long term cooperation, maximum satisfaction

operation director from 25-49 room Branded Hotel in Prague (Czech Republic)

Verified
1 days ago
I especially appreciate intuitive control, cloud solution on desktop, laptop and phone, clear management reports, archive of front office webinars for staff training
Country Czech Republic
operation director
Medium Hotel
2

Terrible experience

Manager from 10 to 24 room Bed & Breakfast & Inn in Lamai Beach (Thailand)

Verified
1 days ago
It's cloud based. There is nothing else nice to say about this solution. Was told it intergrated with their pos system and this was untrue. It's a nightmare.
Country Thailand
Manager
Small Hotel
10

One of the best systems.

Reservation Manager from 50-74 room Luxury Hotel in Krabi Town (Thailand)

Verified
1 days ago
This make reservations life much more easier, tailor made report very simple and easy checkin and room block etc. The support team very helpful especially Khun Marek.
Country Thailand
Reservation Manager
Medium Hotel
10

HotelTime PMS and Vento

Manager from 25-49 room Bed & Breakfast & Inn in Olomouc (Czech Republic)

Verified
1 days ago
HotelTime software help us to successfully run a fully automated hotel. Without the help of their systems that enable us to manage our services from anywhere, it would not be possible.
Country Czech Republic
Manager
Medium Hotel
10

Great solution for all your needs

Sales and marketing director from 10 to 24 room Bed & Breakfast & Inn in Libechov (Czech Republic)

Verified
1 days ago
Hoteltime as well Vento are one of the best option for your bussiness on the market. They are easy to use, have cloud solutions - which is very handy, you can use the software on the phone anywhere, and basically everything you may need.
Country Czech Republic
Sales and marketing director
Small Hotel
8

Is a good program

Account Manager from 10 to 24 room Luxury Hotel in Kamala (Thailand)

Verified
1 days ago
Something is good in program and something is not good. Some time I don't understand and I want thai team to Support
Country Thailand
Account Manager
Small Hotel
10

Easy to use, efficient, all required informations in one program.

Chief of the Reception from 50-74 room Bed & Breakfast & Inn in (Czech Republic)

Verified
1 days ago
We are using HotelTime as a reservation system and it is best reservation systems we have ever had. As I am talking from the reservation and reception point of view, it's easy to learn for the new staff, transparent and quick.
Country Czech Republic
Chief of the Reception
Medium Hotel
9

Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions

Head of Digital from 100 to 199 room Airport/Conference Hotel in Harrachov (Czech Republic)

Verified
2 days ago
We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to know our customers based on detailed data. I appreciate HotelTime's capacities, their API and the fact that we don't have to consolidate sever...
Country Czech Republic
Head of Digital
Large Hotel
9

Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions

Head of Digital from 100 to 199 room Airport/Conference Hotel in Harrachov (Czech Republic)

Verified
2 days ago
We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to know our customers based on detailed data. I appreciate HotelTime's capacities, their API and the fact that we don't have to consolidate sever...
Country Czech Republic
Head of Digital
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 48