HotelTime PMS

Ranked 4 (out of 184) in Property Management Systems

Property Management Systems

Fully featured cloud-based PMS system with more than 500 customers in 11 countries world-wide.

Ratings Snapshot

Certificate of Excellence
Read 262 reviews
95%
Recommend
HTR Score icon
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 184 in Property Management Systems

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

HOTELTIME has opened its internal systems to

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Most popular for
  • Resort 73 verified reviews
    94%
  • Boutique 38 verified reviews
    95%
  • City Center 37 verified reviews
    97%
  • Bed & Breakfast 34 verified reviews
    95%
  • Budget 7 verified reviews
    100%
  • Extended Stay 6 verified reviews
    90%
  • Airport/ conference 5 verified reviews
    100%
  • Serviced Apartment 5 verified reviews
    90%
  • Villas 4 verified reviews
    85%
  • Hostel 3 verified reviews
    100%
  • Vacation Rental 3 verified reviews
    90%
  • Branded 3 verified reviews
    97%
  • Motel 1 verified reviews
    100%

HotelTime PMS Overview

HotelTime PMS Overview

The First Cloud-Native PMS Running In More Than 550 Properties In 12 Countries Worldwide 94% Client Retention

About HOTELTIME View website

Founded in 2002 | Headquarters in United Kingdom | 27 employees

“Since 2002, when HotelTime was established, our vision has been to become a leading supplier of quality, modern and complex online software solutions with an...

Other Products by HOTELTIME

Integrates with

  • Booking Engine
  • Channel Managers
  • Digital Marketing Agencies
Browse integrations (51 verified)

What customers love about HotelTime PMS

Like 95% recommend

Sales Department from Other

It is a great tool for managing the reservations from anywhere with the access to the internet. Quick response to our questions and input from the support team. Improving over the time, keeping up with the demands ...

Manager from Bed & Breakfast

A comprehensive tool for managing hotel reservations. All in one place. Access and control from anywhere. Quality user support.

Manager

The speed of your help line ... There is also good clarity and intuitiveness of your application ... Although the names of bookmarks and functions are not always completely corresponding ... Original: Rychlost vaší he...

Owner from Boutique

The ease of use of the Hoteltime PMS blows all others out of the water! It is a highly effective and extremely user friendly system whether you run a 10 bed B&B or a 100 room plus hotel. The customer support, when needed...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Our validated HotelTime Solutions integration is a full 2-way integration that synchronizes reservation data and reservation states between AeroGuest and HotelTime. it simply work's perfect. This enables AeroGuest to know any changes in the PMS triggered by the outside world or any changes triggere...

by Nikolai Kronborg (AeroGuest) on January 26, 2021

See more answers (18)
Question:

What differentiates this product or service from the competition?

Answer:

We experience that in order to service our hotel clients with our high standards we need a PMS partner who can work with agility and speed,- HotelTime provides both. In HotelTime we can trust they solve any issue we might have with the integration,- and we can trust they do it fast.

by Nikolai Kronborg (AeroGuest) on January 26, 2021

See more answers (18)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're in charge of a group of hotels and you want an agile PMS partner with a fair price HotelTime is a good fit. As a cloud based PMS the hotelier get a future proof pms with easy 3rd party integration possibilities.

by Nikolai Kronborg (AeroGuest) on January 26, 2021

See more answers (18)
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+ 16 recommend
Recommended by Show More (14)

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how HotelTime PMS works?

Clients & references

References & testimonials

Testimonial avatar
Although we are not a canonical hotel, we have found that HOTELTIME SOLUTIONS system suits all of our needs and requirements. The team really took the time to consult with us through the system setup,...
Joanne Bowers Accommodation Manager at the Anglo Educational Services
Testimonial avatar
We have been using HotelTime system for the hotel and the restaurant and we are extremely happy with how it works.
Ben Bansal Owner at the Devoncove Hotel

Featured partners

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Awards & Certifications

techAwards empty image

HOTELTIME doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Czechia
  • United Arab Emirates
  • Thailand
  • Estonia
  • Tanzania
  • United Kingdom
  • Kenya
  • Fiji

262 Verified HOTELTIME Reviews

Likelihood to Recommend
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October 13, 2021

HotelTime PMS Review: Going the extra mile

eCommerce Supervisor from Resort in Malay (Philippines)

Recommend 10/10
Full blue star
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What do you like most?

At first I was hesitant to try the PMS as our requirements doesn't fit their solution, but their Sales Manager is very helpful and did the extra mile for their system to fit our requirements. We are still...

What do you dislike or think could be improved?

User interface could be improve, I wish there's a drag and drop feature on booking creation, but I'm sure on their next revision it might be available as they frequently update their system very often.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

October 09, 2021

HotelTime PMS Review: Perfect system for our resort

manager from Resort in Mníšek (Czechia)

Recommend 10/10
Full blue star
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What do you like most?

It is interactive. Modern solution of software. Great support. Easy to learn how to use theese softwares for our new employees.

What do you dislike or think could be improved?

Nowadays we are very satisfied with using all softwars from Hotel Time company. All of them (Hotel Time, Vento, Libero) are on very high level.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 03, 2021

HotelTime PMS Review: User friendly

Sales and Reservations Officer from Resort in Malay (Philippines)

Recommend 10/10
Full blue star
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What do you like most?

-System has a lot of features to offer which are very useful especially to our Hotel. We have a lots of requirements and most of what we're looking for are available. If not available, they will find a wa...

What do you dislike or think could be improved?

-The system has great features but It would be better if there's a restriction when one user is using a certain booking. I noticed that multiple users can open or modify a booking at the same time althoug...

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

August 23, 2021

HotelTime PMS Review: Excellent Team, Support and Product

Manging Director from Boutique in Tambon Rawai (Thailand)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

The whole implementation process of Hoteltime and Vento went really well and since we are working with the software, the feedback and response from the support team has been absolutely superb. It's a joy ...

What do you dislike or think could be improved?

Well, nothing urgent really. There are improvements implemented all the time, so they are keeping up with the developments well.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 17, 2021

HotelTime PMS Review: Great PMS with very friendly and professional team.

Reservation Manager from Resort in Tambon Choeng Thale (Thailand)

Recommend 10/10
Full blue star
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Full blue star
Half blue star

What do you like most?

Great system with a nice design. Very easy to learn. And the team from THAILAND is so helpful and professional. They can assist us with the response within an hour, sometimes just a few minutes.

What do you dislike or think could be improved?

Search item should be added to the room plan as it will be easy for our team, hope this review can be improved.

Customer Support
4.5
Ease of Use
4.5
Value for money
4
Implementation
4.5

January 04, 2021

HotelTime PMS Review: Need patience to understand the software

General Manager from Resort in Nadi (Fiji)

Recommend 7/10
Full blue star
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Empty blue star
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What do you like most?

even though the time zone difference, they get back to you in a day or so. and do the best to solve your problem

What do you dislike or think could be improved?

if this company can have a 24 hour support team that what be a Hugh advantage to us end users

Customer Support
3
Ease of Use
4
Value for money
n/a
Implementation
n/a

Pricing

Implementation fee
$2501-$7500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular HotelTime PMS Integrations

View all (51 HOTELTIME Integrations)