Ratings Snapshot
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Ranked #4 out of 255 in Property Management Systems
HOTELTIME has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
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Resorts 112 verified reviews90%
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Luxury Hotels 88 verified reviews92%
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City Center Hotels 65 verified reviews95%
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Bed & Breakfast & Inns 58 verified reviews96%
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Boutiques 53 verified reviews92%
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Branded Hotels 35 verified reviews97%
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Airport/Conference Hotels 28 verified reviews98%
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RV Parks & Campgrounds 15 verified reviews97%
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Vacation Rentals & Villas 15 verified reviews88%
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Hostels 14 verified reviews93%
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Extended Stay & Serviced Apartments 12 verified reviews89%
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Limited Service & Budget Hotels 11 verified reviews97%
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Motels 2 verified reviews85%
HotelTime PMS Overview
HotelTime PMS Overview
The First Cloud-Native PMS Suitable for properties of all sizes including resorts and groups Running In More Than 550 Properties In 16 Countries Worldwide
About HOTELTIME View website
Founded in 2002 | Headquarters in United Kingdom | 27 employees“Since 2002, when HotelTime was established, our vision has been to become a leading supplier of quality, modern and complex online software solutions with an...
Other Products by HOTELTIME
Integrates with
- Channel Managers
- Booking Engine
- Upselling Software
What customers love about HotelTime PMS
Manager
The speed of your help line ... There is also good clarity and intuitiveness of your application ... Although the names of bookmarks and functions are not always completely corresponding ... Original: Rychlost vaší he...
Director
I like that Hoteltime is very easy to learn, very practical and gives me information that I need.
Owner
My staff only required a day's training and they knew this system inside out. From their feedback, it's the easiest software they have used. For myself, all the information management requires is all available.
Expert Q&A and Partner Recommendations
What does this product or service do well?
Hoteltime PMS is an excellent and stable PMS solution. The API works great and they are always very keen on serving us in terms of a partner top them. Since we built the integration to Hoteltime we today have many common clients and we continuously hear great feedback from their clients. - both in t...
by Alexander Edström (Atomize) on December 12, 2022
See more answers (33)Showing all answers to: "What does this product or service do well?"
December 06, 2022, Vincent heard from clients about the
A cloud-based PMS solution with a modern design liked for its user interface and user-friendliness, real-time control of hotel operations, room sales, reservation status, check-ins, check-outs, invoicing, payments, etc. A good solution to the hospitality indus...
December 05, 2022, Marco occassionaly uses the
It is delivering truly modern PMS technology to its customers. We have several customers making use of this powerful solution of combining Hoteltime with Atomize. It is easy to connect and onboarding takes just about 7-10 days.
November 29, 2022, Jaume heard from clients about the
Cloud-based PMS offering many integrations, well-suited for complex properties such as resorts and small chains. Our shared customers in different markets are pleased with the support they get with HotelTime across different markets and countries.
December 02, 2022, Peter has seen a demo of the
HotelTime are always trying to innovate and adapt. Their flexible suite of products is evidence of this. Having a cloud-based PMS is such an important feature in a hotels operating system and HotelTime are at the forefront of this technology.
December 02, 2022, Chirath heard from clients about the
The PMS connectivity to STAAH is seamless, with all updates going back and forth between the Channel Manager/Booking Engine to the PMS being seamless and simple. HotelTime does not have any delays in sending across data towards the CM/BE with no complaints fr...
November 29, 2022, Maud heard from clients about the
With HotelTime PMS you can access advanced reports for hospitality businesses of all sizes, including hotel groups. It’s a cloud-based and user-friendly system that helps you control the operations of the various areas of your hotel.
November 30, 2022, Petr regularly uses the
HotelTime Solutions provide a first-class property management system. It is reliable cloud-based software that is developed by a group of professionals with lots of experience in the hospitality industry. The system thus is adapted to the needs of hoteliers. ...
November 29, 2022, Premysl has tried the
HotelTime Solutions is a high-quality PMS which helps hoteliers to be more flexible and at the same time run their hotels with up-to-date information that they have at hand all the time. The system is cloud-based allowing hotel management to access it everywhe...
November 29, 2022, Tomáš regularly uses the
We have been in active cooperation with HotelTime solutions for multiple years. We started on the basis of the OBE API connection to our channel manager and Booking Engine and the cooperation is continuously progressing with connection to different modules suc...
November 25, 2022, Jan heard from clients about the
Complex, fully cloud-based, intuitive, and easy-to-use solution. Variable integration and professional support. Variability of features designed by wide experience and extensive practice. Multi-property features for hotel groups.
June 09, 2022, Rohan occassionaly uses the
Hotel Time makes it easy to integrate with their PMS and POS. Their support and service are outstanding. As a cloud-based solution, they are helping hotels worldwide connect better with their guests through booking and channel management.
April 19, 2022, Nikolai regularly uses the
HotelTime PMS understands the future needs around the digitalization of the guests' journey. Their platform integrates easily with strong 3. party hospitality providers like AeroGuest, and works with agility and flexibility. We recommend them to all hotels we ...
December 06, 2021, Slavomir heard from clients about the
Hoteltime is a fully cloud based PMS but it still allow seamless integration with local hardware solutions like our Granus readers, which scanning travel documents - e.g. ID cards, national passports, visas, credit cards.
November 24, 2021, Natalie heard from clients about the
We work together with many clients and Hoteltime Solutions have outstanding support and products. Their PMS is a state of the art cloud based product offering strong and flexible reporting and integrates with a wide range of external systems
January 26, 2021, Nikolai regularly uses the
Our validated HotelTime Solutions integration is a full 2-way integration that synchronizes reservation data and reservation states between AeroGuest and HotelTime. it simply work's perfect. This enables AeroGuest to know any changes in the PMS triggered by t...
November 11, 2020, Michal heard from clients about the
Solution from Hoteltime is innovative, easy for administration and for integration and prepared for future update of customers proceses. Cloud aplication is very stabile and robust. Communication with support team are quickly and seamless.
October 12, 2020, Roman has seen a demo of the
PMS Hoteltime is really nice system to use. You can easily manage all the reservations of the property in one place. System is easy to manage, user friendly, graphic well made, you can find there all the information needed.
September 29, 2020, Annika heard from clients about the
It is one of the greatest cloud-based PMS I have seen. They can easily compete with old legacy systems like Opera. They have many reports available that customers love. The system is very advanced and you don´t miss almost anything when you start using it.
September 04, 2020, Eva has tried the
I have tried a demo of the product, it is a comprehensive reservation system for hotels that helps receptionists with a daily agenda We have a formal partnership but no compensation is exchanged Up to 10 clients is working with Hoteltime
May 18, 2020, Jan heard from clients about the
Covers the whole spectrum of needed features for end users. Easy API's to other systems. Very fast response and professional documentation. Very good and high end support team ready to help immediatelly.
April 26, 2020, Radka has tried the
We cooperate with HotelTime as business partners since 2016. Our connectivity is stable and customer service is great and easy to make things happen. We are sharing a lot of customers and we are happy to recommend HotelTime.
April 22, 2020, Milan regularly uses the
These solutions are reliable, implemented relatively quickly as functional. Saves time. Training people is quick. My hotels appreciate the fact that there is no need for long education and that the controls are intuitive.
April 17, 2020, Slavomir has tried the
Hoteltime is a fully cloud based PMS but still allow seamless integration with local hardware solutions like our travel document readers. Granus document readers reads data from travel documents, credit / debit cards, tickets, etc.
April 09, 2020, Tomas heard from clients about the
HotelTime is a cloud-based PMS solution with a modern design liked for its user interface and user-friendliness, real-time control of hotel operations, room sales, reservation status, check-ins, check-outs, invoicing, payments etc. HotelTime is easy to connec...
April 09, 2020, Jan has seen a demo of the
Main PMS for larger and upscale properties in the Czech Republic with ourstanding reputation. I also met the whole Prague team and can say that all of them are devoted people who want to deliver a good service to their customers.
April 06, 2020, Ciara heard from clients about the
Detailed and Powerful reporting module Intuitive and easy to use Full feature-rich Front of office functionality Accounting module Suitable for all hotel size, operations due to adaptability of the system Full suite of products for full service hotels
April 06, 2020, Robert heard from clients about the
HotelTime has a detailed reporting module and is intuitive and easy to use. The front office functionality has been welcomed by the reception teams and the training was thorough taking time to address any employee questions.
April 03, 2020, Jevgenia has seen a demo of the
HotelTime is a great cloud-based PMS that can be a perfect solution as well for small properties as for big hotels. The PMS has a user-friendly environment and always up-to-date. The company is driven by experienced hospitality professionals, so all employees...
April 03, 2020, Travis heard from clients about the
Both the Hoteltime solution and team are a joy to work with. One of the first cloud based PMS on the market over 10 years ago, their cloud knowledge and expertise is second to none. I have learnt a tremendous amount from their development and senior managemen...
December 13, 2019, Alicia has seen a demo of the
HotelTime does well in putting themselves on the hotelier side, providing a suite of proper products that fit the demands of the most complex hotel, and are excellent for groups. HotelTime's suite does work for independent hotels as well, due to the flexibilit...
December 05, 2019, Niall occassionaly uses the
Fantastic PMS , dedicated to continuous improvements which benefit there clients. Cloud based solution which is driven by the experience of the team within the company. The technology has flexibility for the different outlets within the hotel.
November 28, 2019, Alexandra has seen a demo of the
Hoteltime was one of the first cloud-based PMSs , they have developed a very solid and accurate solution. during the years. Hoteltime have an excellent customer support and work closely with their customers.
November 28, 2019, Alexandra has seen a demo of the
Hoteltime was one of the first cloud-based PMSs , they have developed a very solid and accurate solution. during the years. Hoteltime have an excellent customer support and work closely with their customers.
What differentiates this product or service from the competition?
Hoteltime has the benefit of being easy to use but at the same time they can activate extra modules to serve the most demanding and complex hotel and resort requirements. The new user interface looks amazing and all of this together with their extremely devoted and talented team make the overall off...
by Alexander Edström (Atomize) on December 12, 2022
See more answers (33)Showing all answers to: "What differentiates this product or service from the competition?"
December 06, 2022, Vincent heard from clients about the
User-friendly interface. It is a great tool for managing reservations from anywhere with access to the internet. Quick response to our questions and input from the support team. Easier to manage front-office capabilities, such as guest check-in/check-out, roo...
December 05, 2022, Marco occassionaly uses the
It is quick and easy to use, makes your life much easier, and has great support and friendly account managers who are always available in case there is an issue. And on top, of course, not charging a huge amount to integration. It offers a wide range of soluti...
November 29, 2022, Jaume heard from clients about the
HotelTime is a forward looking and innovative company offering a competitive solution and fantastic service to its customers. They focus on understanding their customers needs in the markets they operate and providing great support according to these needs.
December 02, 2022, Peter has seen a demo of the
As well as having market leading cloud-based property management products, a huge differentiating factor is the team behind it. I have seen Filip and his team in action. They are consistently looking out for their clients, trying to build and strengthen relati...
December 02, 2022, Chirath heard from clients about the
A very responsive support/implementation team that's easy to work with for any issues or other queries. Though they are based in Prague their response time is quick and with a capable agent placed in each country its very easy to work and coordinate with them...
November 29, 2022, Maud heard from clients about the
Excellent customer service, which really makes a difference for users! Also, as the system is cloud-based it allows customers to access their data from anywhere and at any time. Finally, HotelTime PMS connects with our CRM & Marketing platform as well as a wid...
November 30, 2022, Petr regularly uses the
Apart from what I already mentioned, that the system is developed by hospitality professionals, the thing making a difference between HotelTime PMS and other systems is that professionals take care of you (the client) in every step of your journey – the impl...
November 29, 2022, Premysl has tried the
HotelTime is on the market for quite a time and the team consists of hoteliers so a big advantage is that they really know what they are doing and can deliver the hoteliers exactly what they need. And their pro-client approach does not end there, also the impl...
November 29, 2022, Tomáš regularly uses the
HotelTime pays attention to clear connection structures that are well- documented which makes the implementation and certification process much easier for the development. HotelTime support desk is also actively available to address the questions and deliver s...
November 25, 2022, Jan heard from clients about the
The constant and fast development of many features in each product, well-organized sales analysis, real-time reporting tools, and extensive and both-way synchronized integration with the Profitroom suite.
June 09, 2022, Rohan occassionaly uses the
Hotel Time provides an affordable PMS solution within reach of properties of any size. Even our own clients mention their support team who manage on-site implementations on the property and in person.
April 19, 2022, Nikolai regularly uses the
I would emphasize that the daily collaboration is a joy in regards to understanding the guest's demands. Also, their level of service is very high and response time very short. The possibility to add Libero Spa and Vento ePos HotelTime Solution is a strong cho...
December 06, 2021, Slavomir heard from clients about the
From what I can tell the communication with HotelTime team is always prompt and we never experienced any trouble. Our common clients are happy with the seamless integration. The support would be something to emphasize, since we get a great feedback on it.
November 24, 2021, Natalie heard from clients about the
Their responsiveness from their sales team is industry leading and support for their existing clients is five star. They can also support with spa and conferencing platforms ideal for resorts looking to minimise the amount of providers they work with.
January 26, 2021, Nikolai regularly uses the
We experience that in order to service our hotel clients with our high standards we need a PMS partner who can work with agility and speed,- HotelTime provides both. In HotelTime we can trust they solve any issue we might have with the integration,- and we can...
November 11, 2020, Michal heard from clients about the
The openness of the system and the connection via API is probably the best on the market in the Czech Republic and Slovakia. Modifications to the system based on customer requirements are handled quickly and professionally. The system integrates a large number...
October 12, 2020, Roman has seen a demo of the
Hoteltime is working on the high level with statistics and reports therefore every single user can find organized data of every single category. It helps hoteliers to analyze better situation of the hotel and then take the right decisions.
September 29, 2020, Annika heard from clients about the
Great team to work with. Their support is excellent. Their response time is usually less than a few hours. I find it important because especially when you work in a different time zone, you need to get a quick answer. You don´t need many third-party vendors...
September 04, 2020, Eva has tried the
HotelTime has a very wide scope, their system includes all the necessary functions that the hotel needs in its operation. They have tested the system and are constantly improving the system according to the feedback from their customers
May 18, 2020, Jan heard from clients about the
Approach, modern way of thinking, pricing, strong support, modern technology. International focus. Keeping very good knowledge of upcoming trends. Very innovative. Keeping promises a very fast problem solver.
April 26, 2020, Radka has tried the
HotelTime provides constant local support and their customer service is provided in a professional manner. They reply and sort the requests always on time. Their communication is open and we, as a business partners, appreciate such cooperation. It makes the re...
April 22, 2020, Milan regularly uses the
Compared to other solutions, these are stable, are on the cloud, the help desk is active and has experience in hotel operations. It's a difference when dealing with an IT specialist and an IT specialist with a background in hospitality.
April 17, 2020, Slavomir has tried the
From what I can tell the communication with HotelTime team is always prompt and we never experienced any trouble. Our common clients are happy with the seamless integration. The support would be something to emphasize, since we get a great feedback on it.
April 09, 2020, Tomas heard from clients about the
The biggest difference is the team. As integration partner we enjoyed full support in the integration and the same we here from hotel customers. HotelTime really takes the time to consult the system setup, in order to ensure there are no guest journey overlaps...
April 09, 2020, Jan has seen a demo of the
From my position as Partnership manager for Daytrip, the way HotelTime was exciting from the beginning about a potential new partnership and integration with a new platform like ourselves, is very much different to most other hotel tech companies. Technically,...
April 06, 2020, Ciara heard from clients about the
Commitment to customer service (ex hoteliers) Personal flexible approach – taking time to know and understand each hotel No ‘hard-sell’ tactics Reasonably priced Open platform – with quality certified integrations
April 06, 2020, Robert heard from clients about the
It has an open platform for partner software and the team have a strong focus on customer service which has been very evident throughout the onboarding process. They are keen to understand each and every client and have a very personal approach.
April 03, 2020, Jevgenia has seen a demo of the
HotelTime has a complex and perspective solution (accommodation, gastro, wellness, conferences, reporting and many more). It's an open platform with a large number of integrations and outstanding customer support. I highly recommend HotelTime for all hoteliers...
April 03, 2020, Travis heard from clients about the
Having worked with many PMS solutions during my Hospitality career, Hoteltime's agility, flexibility and attention to detail is head and shoulders above the rest. Totally scalable, the full suite of solutions can be implemeted into any size of hotel business. ...
December 13, 2019, Alicia has seen a demo of the
Their products do cater the big hotel needs particularly well (PMS, Spa and Events systems...) and groups. Our common customers are very happy with them and so it's a company and systems that we recommend.
December 05, 2019, Niall occassionaly uses the
Cloud based solution which is driven by the experience of the team within the company. The technology has flexibility for the different outlets within the hotel. They provide fantastic on boarding , training and dedicated support to there clients.
November 28, 2019, Alexandra has seen a demo of the
It doesn't lack any functionalities since they were one of the first cloud-based solutions, developed since 2002. It has support modules for spa and wellness, conference and ePOS. You have complete control of all your hotel operations including room sales, res...
November 28, 2019, Alexandra has seen a demo of the
It doesn't lack any functionalities since they were one of the first cloud-based solutions, developed since 2002. It has support modules for spa and wellness, conference and ePOS. You have complete control of all your hotel operations including room sales, res...
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Get a demo and try it out - you would quickly realize the value they bring both in terms of the product offering but also their world class team and their willingness to got the extra mile for their clients.
by Alexander Edström (Atomize) on December 12, 2022
See more answers (33)Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
December 06, 2022, Vincent heard from clients about the
Continue to evolve. Like any technology, your property management system (PMS) has a limited lifespan in its current form. Just as the software will evolve, so too will your property's needs and goals. A PMS that was once valuable, can become outdated and shou...
December 05, 2022, Marco occassionaly uses the
Always consider a cloud-based solution with various integrations available to the tool. Easy to connect via a marketplace, and keep in mind the integration setup fee which is very low up to almost nothing.
November 29, 2022, Jaume heard from clients about the
Make sure you speak to their friendly sales team, who are present in different markets. They will gladly provide more information about their system, their prices and can help you make an informed decision.
December 02, 2022, Peter has seen a demo of the
Take time to speak the team, ask plenty of questions. Changing a PMS is a big decision for a hotel, but the HotelTime team are great at what they do and will assist you in understating how their product(s) can assist you and your business
December 02, 2022, Chirath heard from clients about the
It's always best to have the property's entire team be deeply trained on using their services since just at a glance it provides alot of features and options that helps any hotel on all aspects of their property from the kitchen, bars, room types etc.....
November 29, 2022, Maud heard from clients about the
If you’re considering HotelTime PMS ask the team for a tour of the solution and see for yourself the interface and the real value the solution can bring to your business. The team will support you all the way and make it smooth for your team to get on board ...
November 30, 2022, Petr regularly uses the
HotelTime PMS is a good choice. It is a reliable tool that makes hotel management more effective because it is cloud-based. That means it is accessible from anywhere on any smart device and so it brings all the data to all the people that need them. The clou...
November 29, 2022, Premysl has tried the
I would say you should definitely try HotelTime and see how helpful a good cloud-based PMS can be, and how much cost you can save by not having to take care of an old on-site system and by not having your own IT department. The fact that HotelTime enables you ...
November 29, 2022, Tomáš regularly uses the
I would recommend the system to our clients and advise them to pay close attention to the complexity of the services that HotelTime can offer to their clients. It is much more convenient to use different modules from one provider and manage everything in one s...
November 25, 2022, Jan heard from clients about the
One of the easy-way decisions for an individual property or hotel chain with a capacity of 50+ units, operating a wide range of services for customers in the wellness, spa, or curative segment. The variability of its solutions makes the most efficient tech sta...
June 09, 2022, Rohan occassionaly uses the
Look at their channel and booking engine product add-ons. Also, by connecting an integrated guest app order entry is removed and sent directly to the POS and added to the end of stay bill on the PMS.
April 19, 2022, Nikolai regularly uses the
Make sure that the chosen PMS can integrate with Guest Journey providers and Mobile Commerce providers as they both are vital parts of the hotels' tech-stack needs for the future. Our experience is that HotelTime would meet any demand.
December 06, 2021, Slavomir heard from clients about the
From my long term experience I can tell HotelTime team always never stops improving their systems and integrations and most importantly, they always put the clients first.
November 24, 2021, Natalie heard from clients about the
You will be working with a knowledgable team from sales to support who are invested in your business. Thier platform seamlessly integrates with many booking engines, channel managers and external systems
January 26, 2021, Nikolai regularly uses the
If you're in charge of a group of hotels and you want an agile PMS partner with a fair price HotelTime is a good fit. As a cloud based PMS the hotelier get a future proof pms with easy 3rd party integration possibilities.
November 11, 2020, Michal heard from clients about the
Ask the customer who has Hoteltime what his experience with the system is. A satisfied customer is always the best reference. No advertisement, but a real customer is the result of long-term good work.
October 12, 2020, Roman has seen a demo of the
I don't think think there is anything to advice. I believe that Hoteltime company in general is working on customer needs on daily basis and still working on development of the system therefore you are able to meet expectation of the customers.
September 29, 2020, Annika heard from clients about the
They have been in the market for more than 15y and have a very strong background in hospitality. The system is cloud-based and you will have easy access from every corner of the world. We have seen that the implementation process is also quite easy.
September 04, 2020, Eva has tried the
Very good team behind a very friendly and easy to use system that is complex and can be used for different type of properties. The flexibility of connecting different 3rd party solutions and creating a tech solution that is just right for each property is what...
May 18, 2020, Jan heard from clients about the
I would recommend to describe their complete work cycle with all the processes, so Hoteltime can do proper implementation. Everything is possible and I believe that Hoteltime always finds a way to satisfy all needs.
April 26, 2020, Radka has tried the
HotelTime is a PMS with open API - so any business partner may connect. The cooperation on B2B level is and was always very productive. We appreciate great customer service and willingness to develop the product
April 22, 2020, Milan regularly uses the
The hotelier should clarify what he expects from any system. He should prepare his team for process change. He should not be afraid of change. He should openly support the change and communicate it well in the hotel. Engage affected people. Take advantage of t...
Sales Department
It is a great tool for managing the reservations from anywhere with the access to the internet. Quick response to our questions and input from the support team. Improving over the time, keeping up with the demands ...