Sales and Reservation Manager

1.6118727686137 months ago

Verified

... Layout of the interface. We have all the features we need for our job tasks, maybe some steps could be more easier and I would appreciate if we could download the databases of our guest anytime we ...

Sales and Reservation Manager

1.6118727689079 months ago

Verified

... HotelTime has it all. ...

General Manager

4.2247759949261 months ago

Verified

... - I am missing the "undo" button - even the manager is not able to cancel items on the bills the way that the client would not notice that there was a previously mistake made ...

Sales & Marketing Manager

1.2247759950915 months ago

Verified

... We had worked with several PMS before but there have always been some areas where it did not work out for us. With HT all the headache went away. The program literally could facilitate all the requirements we had for our property, including the most critical parts for us which was packaged rates and accounting issues. Above all this it is simply great fun to work with the support team as they get back to you immediate ...

Accounting/Finance

1.4183243823525 months ago

Verified

... The software is online and can be accessed from any point as supposed the internet is available. This maximizes timely decision making process from the investors/managers who can view hotel operation ...

Accounting/Finance

1.4183243825123 months ago

Verified

... The ability of the software to be customized to integrate with the back office system for accounting purposes for reconciliation of front office and back office activities ...

Front Office Manager

4.321550189126 months ago

Verified

... Even if an error occurs, it is not essential and everything can be solved with support that is either online or on the phone. Original: I když se vyskytne chyba, není to nic zásadního a vše lze ...

Front Office Manager

4.3215501892798 months ago

Verified

... Even if an error occurs, it is not essential and everything can be solved with support that is either online or on the phone. Original: I když se vyskytne chyba, není to nic zásadního a vše lze ...

Front Office Manager

4.3215501894232 months ago

Verified

... The program is clear and easy for new people to learn. In the new version, we are grateful for the new options for parking rooms. Original: Program je přehledný a je snadné i pro nové lidi se ...

Front Office Manager

4.3215501895755 months ago

Verified

... Even if an error occurs, it is not essential and everything can be solved with support that is either online or on the phone. Original: I když se vyskytne chyba, není to nic zásadního a vše lze ...

Front Office Manager

4.321550189723 months ago

Verified

... Even if an error occurs, it is not essential and everything can be solved with support that is either online or on the phone. Original: I když se vyskytne chyba, není to nic zásadního a vše lze ...

Chief of the Reception

4.3538082543866 months ago

Verified

... We are using HotelTime as a reservation system and it is best reservation systems we have ever had. As I am talking from the reservation and reception point of view, it's easy to learn for the new staff ...

Account Manager

4.3538082545419 months ago

Verified

... Something is good in program and something is not good. Some time I don't understand and I want thai team to Support ...

Account Manager

4.3538082546868 months ago

Verified

... Something is good in program and something is not good. Some time I don't understand and I want thai team to Support ...

Account Manager

4.3538082548286 months ago

Verified

... Something is good in program and something is not good. Some time I don't understand and I want thai team to Support ...

Front office manager

1.2892921259364 months ago

Verified

... Interconnection of all applications HOTELTIME, Vento, Libero, Easy control of programs Regural updates and premium online support Quick troubleshooting Cloud program - connection for any places ...

Front office manager

1.2892921260898 months ago

Verified

... Interconnection of all applications HOTELTIME, Vento, Libero, Easy control of programs Regural updates and premium online support Quick troubleshooting Cloud program - connection for any places ...

Manager

4.3538082552677 months ago

Verified

... Terrible experience ...

Manager

4.3538082554163 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

4.3538082555694 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take ...

Manager

4.3538082557131 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing ...

Manager

4.3538082558602 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

4.3538082561134 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

4.3538082563586 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

4.3538082565158 months ago

Verified

... Terrible experience ...

Manager

4.3538082566924 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing they reply that "No other customer has asked for this". I find it insulting that they reply that you don't need receipts in the language of the country I'm doing business in. By the way we picked the solution because they told us in a sales pitch that they support thai language. You just can't print receipts in thai. They have no clue that english receipts do no good when filling taxes in Thailand, we will ...

Manager

4.3538082568492 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

4.3538082570083 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing they reply that "No other customer has asked for this". I find it insulting that they reply that you don't need receipts in the language of the country I'm doing business in. By the way we picked the solution because they told us in a sales pitch that they support thai language. You just can't print receipts in thai. They have no clue that english receipts do no good when filling taxes in Thailand, we will need to have each receipt translated to use for tax purposes. We also paid to have room key card programming added to hoteltime, this was also a joke. The tech who installed it couldn't get it working so he just said "I'm done, we will need to open a ticket ...

E-commerce coordinator

1.450582450706 months ago

Verified

... When I forget to create a certain report for a given day so that a report can be generated for that day. Overview of partners' sales by sales is it is confusing, the report of partners, especially individual clients, is confusing, I always have to go through each reservation and assign ...

Head of reception

1.2247759992417 months ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to do early check-out in paid reservation. Possibility to edit paid reservation without price changes. 3) Print Rooming ...

Wellness Cordinator

1.6118727735816 months ago

Verified

... I have no problem experience with the system, I have limited authorized to manage spa booking , and bills for me in the spa side are no problem at all. ...

Wellness Cordinator

1.611872773825 months ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

Receptionist

1.6118727740177 months ago

Verified

... Friendly user, smooth system i have experience with HotelTime just 5 months ago. Everything is perfect for me. Overall is good ...

Receptionist

1.6118727741741 months ago

Verified

... Design of Room Plan is very good. Easy to Use ...

Receptionist

1.6118727743589 months ago

Verified

... For now i have nothing to recommend, but just sometime our hotel’s internet is down and it affected to system. ...

Receptionist

1.6118727745079 months ago

Verified

... Design of Room Plan is very good. Easy to Use ...

IT

1.5796147101408 months ago

Verified

... Professional support, via ticket combined with live chat, quick troubleshooting.The software works through a cloud server, can access information anywhere through the app or browser. ...

IT

1.5796147102852 months ago

Verified

... Quick, friendly trouble support. ...

IT

1.579614710426 months ago

Verified

... Quick, friendly trouble support. ...

Reservation Agent

1.3215501944359 months ago

Verified

... Intuitive and easy daily work, user friendly and very clear for everybody. New functions which save time and minimalize making mistakes. ...

Reservation Agent

1.3215501945796 months ago

Verified

... I am satisfied with theses systems during my use every day. I would apreciate function which can help me find out which reservation of room will be confirmed from option to confirmed reservation in ...

Recepitonist

1.4183243882672 months ago

Verified

... Work with guest profile history. Extension of timeout for logout due to inactivity. Automatic logout at certain times (3.AM). Showing bookmarks I don't have permission to view. ...

Resort manager

13.095743743342 months ago

Verified

... Support; National holidays in rooms overview - there should be an option of coloured or highligted day of national holidays ...

Head of Digital

4.3860663242578 months ago

Verified

... We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to know our customers based on detailed data. I appreciate HotelTime's capacities, their API and the fact that we don't have to consolidate several systems but can rely on just 1 main platform. They provide us with a tool and data, and we can use it effectively to get to know our customers better ...

Head of Digital

4.3860663244135 months ago

Verified

... Better management of expectations what will be deliverd and when ;-) ...

CEO

4.0957437439408 months ago

Verified

... Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions ...

Owner

3.869937292497 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Owner

3.8699372926471 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Owner

3.8699372928073 months ago

Verified

... Czech Inn Hotels and HotelTime Solutions are growing and cooperating together since the very beginning. The successful development of the HotelTime cloud platform allows us to easily manage operations not only at individual hotels, but also conveniently from our headquarters ...

Chief Account Manager

3.5150985834136 months ago

Verified

... Sometimes, I prefer to receive answers via phone call instead of through a link. This would be helpful because I often have difficulty finding certain reports, and the support team could provide ...

Reservation

3.4183243900321 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

3.4183243901994 months ago

Verified

... It would be great if the Thai support team could provide assistance and coverage during the weekend for a hotel team. ...

Reservation

3.4183243903838 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

3.4183243905481 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

3.4183243906993 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

3.4183243908445 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

3.4183243911115 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

3.4183243913478 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Resort Manager

3.1925179398891 months ago

Verified

... The front office functions, particularly the billing feature, are currently quite confusing and not user-friendly. Additionally, room type availability is essential for the reservation team. ...

Reservation agent

3.0634856820232 months ago

Verified

... Complex system which many functions, but still easy to use example management report can be easily export to excel file. Friendly eager and helpful. ...

executive

3.0312276176587 months ago

Verified

... longtime cooperation ...

Reservation Manager

2.9989695533057 months ago

Verified

... We like that it is not difficult to work with HotelTime, reporting is also good and team reacts quickly to out questions. ...

Reservation Manager

2.9989695534625 months ago

Verified

... I don’t know about any problems. When I have trouble explaining anything, there are some videos or texts that help me and all features work well, so ok for me. ...

Hotel manager

2.8054211665252 months ago

Verified

... We have been using HotelTime with Vento for over two years, which has significantly streamlined our work processes. The increased efficiency and time savings are especially appreciated by our front desk staff, who primarily manage reservations. The system is highly intuitive and user-friendly. HotelTime offers an extensive range of reporting options - it’s incredibly useful that, through customized filters, one can generate a vast array of reports that provide management with clear insights into the business's financial performance. In case of any issues or questions, we always have access to prompt and professional support, capable of swiftly ...

Front office manager

2.8054211666771 months ago

Verified

... In a few cases it happened that it was no longer possible to edit the room (price, number of people...) after the night. If it were possible, it would be nice. If we bill payment via retail sale, we can't change the buyer, which would also be handy in many cases. If we edit or modify something in the reservation, it is not easy to go back to the reservation. To return to a reservation, we have to click the back button several times or find the reservation again in the overview. If we have a company stored in the directory and a guest wants to overwrite another address on it because the company has multiple branches, the system will not allow it at that moment because of the duplicate ...

Hotel manager

2.7731631023025 months ago

Verified

... Automatic sending of documents for monthly reporting of visitors by nationality to the Czech Statistical Office it would help us to automatically send the documents for monthly reporting of visitors ...

CEO

2.7086469734155 months ago

Verified

... Understands clients and their needs. ...

Reservation Manager

2.6118727800075 months ago

Verified

... I can not think of anything to improve but it's definitely great if Hoteltime has a variety of reports While the existing reports are very helpful too. ...

General Manager

2.5796147156586 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great for managers. All systems can be connected to 3rd party programs (accounting system, automatization systems, readers, scanners etc. to save your time). It is also good ...

General Manager

2.5796147159349 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great for managers. All systems can be connected to 3rd party programs (accounting system, automatization systems, readers, scanners etc. to save your time). It is also good to mention their support, where our staff can find ...

Manager

2.5796147161007 months ago

Verified

... Everything works fine. We are satisfied. Support and managers work absolutely fast. I don't see anything that could be improved. ...

Manager

2.579614716259 months ago

Verified

... Everything works fine. We are satisfied. Support and managers work absolutely fast. I don't see anything that could be improved. ...

Manager

2.5796147164195 months ago

Verified

... Everything works fine. We are satisfied. Support and managers work absolutely fast. I don't see anything that could be improved. ...

Deputy Director

2.5150985875343 months ago

Verified

... A large degree of customization of the system according to our needs. Very good communication with HotelTime representatives, both with Mr. Skurzok, and professional training for Mr. Kureš's staff. ...

Front Office Manager

2.4828405231653 months ago

Verified

... Easy to use for PMS cloud-based software. Customer support is very easy to contact and always follow up the opening ticket and the issues that we've reported until resolved. ...

Front Office Manager

2.4828405233177 months ago

Verified

... The working time of customer support should have weekend slots and public holidays as per the issues can occurs during those days. ...

Hotel Manager

2.4828405234606 months ago

Verified

... HotelTime PMS is incredibly user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part is the reliable support team, especially Khun Kat and Khun Pui, who always respond quickly to any issues. They not only provide immediate solutions but also guide us on troubleshooting ...

Hotel Manager

2.4828405236111 months ago

Verified

... The PMS is a user-friendly program, and the support team provides excellent and professional service. ...

Hotel Manager

2.4828405237642 months ago

Verified

... HotelTime PMS is incredibly user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part is the reliable support team, especially Khun Kat and Khun Pui, who always respond quickly ...

Hotel Manager

2.4828405239068 months ago

Verified

... HotelTime PMS is incredibly user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part is the reliable support team, especially Khun Kat and Khun Pui, who always respond quickly to any issues. They not only provide immediate solutions but also guide us on troubleshooting for future situations. This level of support has been invaluable in helping us improve efficiency and service quality at our hotel. In particular, Khun Kat and Khun Pui offer prompt support, quickly fixing ...

Chief accountant

2.4828405240532 months ago

Verified

... Customer support agents are the best, they are very helpful and always find solutions for any obstacles we were facing. ...

Cluster Director of Operations

2.321550201617 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to the hotel partners request. - Room move system - Closed shift system must be more convenient for staff to do closed shift and should be button closed shift for each user ...

Cluster Director of Operations

2.3215502017727 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

manager

2.2892921374123 months ago

Verified

... Great 1st level support - friendly, patient operators with excellent knowledge. They answer the phone right away or return calls promptly. ...

manager

2.2892921375672 months ago

Verified

... Great 1st level support - friendly, patient operators with excellent knowledge. They answer the phone right away or return calls promptly. ...

manager

2.2892921377106 months ago

Verified

... Great 1st level support - friendly, patient operators with excellent knowledge. They answer the phone right away or return calls promptly. ...

Senior Receptionist

2.2892921378603 months ago

Verified

... (1.) The bill list should be sorted based on a "first come, first served" approach. (2.) After the settlement account is processed, the system should allow room changes without restrictions. (3.) Additionally, the Hotel Preview Account document should still show information about a user's settlement. (4.) The support team should be available 24/7 ...

Senior Receptionist

2.2892921380104 months ago

Verified

... We like the payment and extra items posting feature, where a user can post multiple items at the same time. For example, when a guest wants to split a payment, they can do so all at once. ...

Senior Receptionist

2.2892921381552 months ago

Verified

... (1.) The bill list should be sorted based on a "first come, first served" approach. (2.) After the settlement account is processed, the system should allow room changes without restrictions. (3.) Additionally, the Hotel Preview Account document should still show information about a user's settlement. (4.) The support team should be available 24/7 or at least cover a 7-day ...

Operations Manager

2.128001815821 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Operations Manager

2.1280018160689 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Operations Manager

2.1280018162283 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Operations Manager

2.1280018163908 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Operations Manager

2.1280018165408 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Sales manager

2.0957437521968 months ago

Verified

... It's great that the system is constantly being upgraded, but I would appreciate more direct communication with the sales representatives about new features. We receive emails, but often we don't ...

Sales manager

2.0957437523548 months ago

Verified

... It's great that the system is constantly being upgraded, but I would appreciate more direct communication with the sales representatives about new features. We receive emails, but often we don't ...

CEO

2.0957437525246 months ago

Verified

... We are extremely satisfied with HotelTime PMS. It’s an incredibly intuitive platform that makes managing our operations seamless. The system’s automation features save us a significant amount of time, allowing us to focus more on delivering exceptional service to our guests. Implementation was straightforward ...

CEO

2.0957437527195 months ago

Verified

... We are extremely satisfied with HotelTime PMS. It’s an incredibly intuitive platform that makes managing our operations seamless. The system’s automation features save us a significant amount of time, allowing us to focus more on delivering exceptional service to our guests. Implementation ...

Front office manager

2.063485688467 months ago

Verified

... It would be great if the support service were available on call every day, and if the chatbot service could reply quickly, within 5 minutes, especially in case of urgent issues during the night, on ...

Front office manager

2.0634856886257 months ago

Verified

... The program is relatively easy to use, especially for room assignments and the check-in process, which is very simple and saves time when guests arrive, such as in groups or parties. It is also ...

Revenue & Front Office Manager

1.9021953661947 months ago

Verified

... Reservations, room assignments, reports, invoicing, check in, gift vouchers, room racks, tape chart, sale, color resolution of reservations, log in to Hotel Time from anywhere. ...

Chief Accountant

1.8376792373297 months ago

Verified

... Customer is very responsive and fast response,they are always find the solution for us. The system also very easy to use. ...

Chief Accountant

1.8376792374754 months ago

Verified

... Customer is very responsive and fast response,they are always find the solution for us. The system also very easy to use. ...

Accountant and Auditor

1.8376792376157 months ago

Verified

... Customer support super helpful and very fast to solve the issue they very well trained I could say. And the PMS is very easy to use, very impressed. ...

COO

1.8054211732587 months ago

Verified

... I am absolutely satisfied with this hotel Property Management System! This software has significantly simplified the daily management of our hotel. What really impressed me is its intuitive interface, which is very clear and easy to navigate, saving time and increasing the efficiency of our staff. A major advantage is the fast and professional support. Every question or issue we have had was addressed quickly and effectively. The communication with the support team is of a very high standard—they are always willing and ready to assist. Responses to our requests come almost ...

Accountant

1.8054211734069 months ago

Verified

... We use Confero and HotelTime in reception, and everything works good. Was long time to teach everything if you do in only hour a day. but after month we are able to use it simple way. ...

Hotel manager

1.7731631090416 months ago

Verified

... Customer support is reacting to our problems very quickly and they are really trying to find a solution. Also we have very good experience with communication with Sales manager. ...

Hotel manager

1.7731631091958 months ago

Verified

... Sometimes we need to wait long time for a solution. The system could be more flexible, system updates are taking a long time. ...

Reservations Manager

1.5796147222562 months ago

Verified

... Easy and online ...

Reservations Manager

1.5796147225037 months ago

Verified

... The program is easy, can be connected with channel manager, payment systems etc. It is online, so in case of any emergency, the problem can be solved on by phone. ...

Reservations Manager

1.5796147226609 months ago

Verified

... The program is easy, can be connected with channel manager, payment systems etc. It is online, so in case of any emergency, the problem can be solved on by phone. ...

Receptionist

1.2892921566917 months ago

Verified

... Very easy to use at reception, especially compared to our previous system. ...

General Manager

4.2247760278715 months ago

Verified

... - simple and clear that everybody is able to manipulate with it - ability to set up different rights to different users - good optimization for mobile devices - ability to connect it to Channel ...

Sales & Marketing Manager

1.224776028029 months ago

Verified

... We had worked with several PMS before but there have always been some areas where it did not work out for us. With HT all the headache went away. The program literally could facilitate all the ...

Front office manager

1.2892921572103 months ago

Verified

... Cloud solution for all necessary applications for Wine wellnessHotel Amande ...

Manager

4.3538082863919 months ago

Verified

... HotelTime PMS and Vento ...

E-commerce coordinator

1.4505824801016 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

1.450582480246 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

Head of reception

1.2247760287944 months ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to do early check-out in paid reservation. Possibility to edit paid reservation without price changes. 3) Print Rooming ...

Head of reception

1.2247760289419 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with accounting documents. A lot of possibilities to person ...

Head of reception

1.2247760290909 months ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to do early check-out in paid reservation. Possibility to edit paid reservation without price changes. 3) Print Rooming ...

operation director

4.3538082873014 months ago

Verified

... Better connection between the HotelTime and Vento systems for additional sales and its warehouse management, faster updating of new legislation, ...

Wellness Cordinator

1.6118728035797 months ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

Wellness Cordinator

1.611872803728 months ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

Wellness Cordinator

1.6118728038766 months ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

IT

1.5796147395049 months ago

Verified

... Professional support, via ticket combined with live chat, quick troubleshooting.The software works through a cloud server, can access information anywhere through the app or browser. ...

IT

1.5796147396629 months ago

Verified

... Professional support, via ticket combined with live chat, quick troubleshooting.The software works through a cloud server, can access information anywhere through the app or browser. ...

Recepitonist

1.4183244172301 months ago

Verified

... Work with guest profile history. Extension of timeout for logout due to inactivity. Automatic logout at certain times (3.AM). Showing bookmarks I don't have permission to view. ...

Owner

3.8699373206093 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Owner

3.869937320756 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Reservation agent

3.0634857079958 months ago

Verified

... Complex system which many functions, but still easy to use example management report can be easily export to excel file. Friendly eager and helpful. ...

Receptionist

2.9344534500765 months ago

Verified

... HotelTime is super easy to use and simplifies the management of daily tasks. The interface is simple and organized, allowing you to quickly find what you need without any hassle. Everything runs ...

Hotel manager

2.8054211921524 months ago

Verified

... We have been using HotelTime with Vento for over two years, which has significantly streamlined our work processes. The increased efficiency and time savings are especially appreciated by our front ...

Front office manager

2.8054211922913 months ago

Verified

... It's simple to use, everything is displayed briefly and clearly. A new employee can easily find his way around. The system is well-organized. Reservations are made quickly and easily. The colors of the room numbers are clear and easy to navigate. The room blocking function allows us to easily distinguish between rooms that we are not allowed to occupy, etc. The system has many possibilities to facilitate the operation of the hotel. Checkin ...

Front office manager

2.8054211924328 months ago

Verified

... It's simple to use, everything is displayed briefly and clearly. A new employee can easily find his way around. The system is well-organized. Reservations are made quickly and easily. The colors of ...

Hotel manager

2.7731631280705 months ago

Verified

... Statistics I like the detailed statistics we use for evaluation and planning I like the detailed statistics we use for evaluation and planning, then also the mobile app for housekeeping ...

CEO

2.7086469991932 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

2.7086469993377 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

2.7086469994829 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

2.7086469996371 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

2.7086469997797 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

2.7086469999171 months ago

Verified

... I don't have anything what I prefer. I like the software as a whole. Maybe 2 things I would highlight - reports are very good and the booking system is excellent. ...

Reservation Manager

2.6118728065162 months ago

Verified

... Friendly PMS with Excellent Support and I am very impressedThe support staff always friendly and responsive, making the operations smooth and stress-free. The system itself is user-friendly and intuitive, allowing my team to navigate tasks like reservations ...

Reservation Manager

2.5150986131145 months ago

Verified

... Customer support always super helpful and fast response, TeThey always understading the issues. The system for reservations also not complicated makes our daily operations goes smoothly. ...

Hotel Manager

2.4828405487478 months ago

Verified

... HotelTime PMS is incredibly user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part is the reliable support team, especially Khun Kat and Khun Pui, ...

Chief accountant

2.4828405488937 months ago

Verified

... I would recommend about the interface with accounting software could be nicer if it can get done faster by ourself without contacting support. (Revenue centers added) ...

Vedoucí Recepce

2.4828405490506 months ago

Verified

... Reservations, check-in ...

Vedoucí Recepce

2.482840549195 months ago

Verified

... When filling in the guest at check-in, searching for guests in the directory if they have already visited the hotel in the past - option to open the guest's hotel account for loading items from the ...

Vedoucí Recepce

2.482840549347 months ago

Verified

... Before the release of the new version, a more detailed description of the upcoming changes, finding out whether the upcoming changes are also beneficial according to users - if two options are offered for a function, then it would be appropriate to choose which of these options should be the default, e.g. display of individuals together / display of individuals with an unassigned room in group ladders - sorting in the directory according to the alphabet and for other letters in the order so that the items are actually consecutive and not randomly as now, e.g. Abc, Adc, Amc and then it's still Abc again, then using the directory is almost impossible - during check-in, the surname from the directory is automatically offered for selecting ...

Manager

2.3538082914315 months ago

Verified

... HotelTime is the perfect platform for hotels that want to have an overview of reservations, invoicing and hotel overview. ...

Cluster Director of Operations

2.3215502270579 months ago

Verified

... Room plan options easy to see and easy to check.It's like working on excel sheet. ...

Cluster Director of Operations

2.3215502272043 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to the hotel partners request. - Room move system - Closed shift system must be more convenient for staff to do closed shift and should be button closed shift for each user not manually ...

general manager

2.1602599047715 months ago

Verified

... working with client profiles (duplicating profiles, Customer Relationship Management); housekeeping app (notification,the possibility to indicate a request for a resort and not only for a room; and ...

Operations Manager

2.128001840404 months ago

Verified

... Some reports that can help me track data of extend stay guests or can issues report from guest history that how many times that they stay in the hotel. ...

Operations Manager

2.1280018405514 months ago

Verified

... Some reports that can help me track data of extend stay guests or can issues report from guest history that how many times that they stay in the hotel. ...

Sales manager

2.0957437761869 months ago

Verified

... Useful systems for our hotel. It enables easy automation of daily hotel operations and significantly speeds up guest checkin. I especially appreciate the intuitive user interface and the ...

CEO

2.0957437763504 months ago

Verified

... Automatization is great Excellent and Intuitive Solution ...

CEO

2.0957437765031 months ago

Verified

... Automatization is great Excellent and Intuitive Solution ...

Front office manager

2.0634857121304 months ago

Verified

... The PMS is user-friendly for hotels not over than 100 units. The check-in and check-out process is easy just having an internet connection allows you to check in, check out, and update the housekeeping ...

Reservation manager

1.8054211961499 months ago

Verified

... Hoteltime is a clear and functional hotel system. Thanks to the simplicity of all processes, even the employees of our hotel reception are effectively trained. I am happy that there is an online chat ...

Reservation manager

1.8054211962903 months ago

Verified

... Hoteltime is a clear and functional hotel system. Thanks to the simplicity of all processes, even the employees of our hotel reception are effectively trained. I am happy that there is an online chat ...

Sales coordinator

1.8054211964337 months ago

Verified

... First as a receptionist, then as a sales coordinator, I like the simplicity of making reservations and the clarity of availability. Check-in and check-out is very easy. I appreciate the connection of different departments of the hotel thanks to this system, invoicing ...

Sales director

1.8054211965763 months ago

Verified

... Very easy to operate the system and excellent Support, I also want to appreciate the approach of the team HotelTime when we have individual requests to change the system. ...

Receptionist

1.8054211967182 months ago

Verified

... We can set everything what we need, it We can set up anything we need, after a thorough familiarization it becomes easy to use, booking and serving the client is simple and fast. ...

Receptionist

1.8054211968578 months ago

Verified

... We can set everything what we need, it We can set up anything we need, after a thorough familiarization it becomes easy to use, booking and serving the client is simple and fast. ...

Accountant

1.8054211970004 months ago

Verified

... We use Confero and HotelTime in reception, and everything works good. Was long time to teach everything if you do in only hour a day. but after month we are able to use it simple way. ...

Manager

1.7731631326419 months ago

Verified

... While these systems are really invaluable, there is always some room for growth. The PMS could also offer AI-based tools. ...

Manager

1.5796147457004 months ago

Verified

... We have been using HotelTime for 7 years since we opened our hotel. We are very impressed with the versatility of the system, a cloud-based solution with the possibility of access from anywhere (we have a self ...

Manager

26.968057120625 days ago

Verified

... The idea of the system giving you an alert update when a room charge has been done - for remind reception to let the guest pay. The POS could be made easier as to where you need to sell something in ...

General Manager

4.2247760522077 months ago

Verified

... - simple and clear that everybody is able to manipulate with it - ability to set up different rights to different users - good optimization for mobile devices - ability to connect it to Channel ...

Accounting/Finance

1.4183244395296 months ago

Verified

... The ability of the software to be customized to integrate with the back office system for accounting purposes for reconciliation of front office and back office activities ...

Accounting/Finance

1.4183244396882 months ago

Verified

... The ability of the software to be customized to integrate with the back office system for accounting purposes for reconciliation of front office and back office activities ...

Accounting/Finance

1.4183244398421 months ago

Verified

... The ability of the software to be customized to integrate with the back office system for accounting purposes for reconciliation of front office and back office activities ...

Accounting/Finance

1.4183244399933 months ago

Verified

... The software is online and can be accessed from any point as supposed the internet is available. This maximizes timely decision making process from the investors/managers who can view hotel operation ...

Manager

4.2247760530376 months ago

Verified

... A simple, clear program that works well. Possibility to connect anywhere. Great for working at home office. Fast processing of requests. Lots of features. Original: Jednoduchý, přehledný program, ...

Manager

4.2247760531784 months ago

Verified

... A simple, clear program that works well. Possibility to connect anywhere. Great for working at home office. Fast processing of requests. Lots of features. Original: Jednoduchý, přehledný program, ...

Front office manager

1.2892921823563 months ago

Verified

... Cloud solution for all necessary applications for Wine wellnessHotel Amande ...

Manager

4.3538083115364 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing they reply that "No other customer has asked for this". I find it insulting that they reply that you don't need receipts in the language of the country I'm doing business in. By the way we picked the solution because they told us in a sales pitch that they support thai language. You just can't print receipts in thai. They have no clue that english receipts do no good when filling taxes in Thailand, we will need to have each receipt translated to use for tax purposes. We also paid to have room key card programming ...

Manager

4.3538083116872 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing they reply that "No other customer has asked for this". I find it insulting that they reply that you don't need receipts in the language of the country I'm doing business in. By the way we picked the solution because they told us in a sales pitch that they support thai language. You just can't print receipts in thai. They have no clue that english receipts do no good when filling taxes in Thailand, we will need to have each receipt translated to use for tax purposes. We also paid to have room key card programming added to hoteltime, this was also a joke ...

Manager

4.3538083118451 months ago

Verified

... It's cloud based. There is nothing else nice to say about this solution. Was told it intergrated with their pos system and this was untrue. It's a nightmare. ...

E-commerce coordinator

1.4505825055444 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

1.4505825056915 months ago

Verified

... When I forget to create a certain report for a given day so that a report can be generated for that day. Overview of partners' sales by sales is it is confusing, the report of partners, especially ...

E-commerce coordinator

1.4505825058438 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

1.4505825059894 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

1.4505825061358 months ago

Verified

... When I forget to create a certain report for a given day so that a report can be generated for that day. Overview of partners' sales by sales is it is confusing, the report of partners, especially ...

E-commerce coordinator

1.4505825062806 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

1.4505825064244 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

Head of reception

1.2247760549578 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Head of reception

1.224776055106 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with accounting documents ...

Head of reception

1.2247760552662 months ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to do early check-out in paid reservation. Possibility to edit paid reservation without price changes. 3) Print Rooming list to open window with editor like word, excel ...

Head of reception

1.2247760554122 months ago

Verified

... Daily using HotelTime ...

Head of reception

1.2247760555604 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with accounting ...

Head of reception

1.2247760557131 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Receptionist

1.6118728300508 months ago

Verified

... For now i have nothing to recommend, but just sometime our hotel’s internet is down and it affected to system. ...

Receptionist

1.6118728301915 months ago

Verified

... Friendly user, smooth system i have experience with HotelTime just 5 months ago. Everything is perfect for me. Overall is good ...

IT

1.5796147658184 months ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

IT

1.5796147659629 months ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

IT

1.5796147661048 months ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

Recepitonist

1.4183244436634 months ago

Verified

... Simplicity and accessibility to the system. Possibility to modify the user desktop. HotelTime communication with other online servers. A wide range of HotelTime products. ...

Recepitonist

1.4183244438 months ago

Verified

... Simplicity and accessibility to the system. Possibility to modify the user desktop. HotelTime communication with other online servers. A wide range of HotelTime products. ...

Head of Digital

4.3860663794336 months ago

Verified

... Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions ...

Head of Digital

4.3860663795747 months ago

Verified

... We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to know our customers based on detailed data. I appreciate HotelTime's capacities, their API ...

Head of Digital

4.3860663797218 months ago

Verified

... We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to know our customers based on detailed data. I appreciate HotelTime's capacities, their API and the fact that we don't have to consolidate several ...

Head of Digital

4.3860663798656 months ago

Verified

... We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to ...

Head of Digital

4.3860663800052 months ago

Verified

Head of Digital

4.3860663801572 months ago

Verified

... Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions ...

Reservation

3.418324444823 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Assistant Managing Director

3.0312276707747 months ago

Verified

... We greatly appreciate the user-friendly interface of HotelTime. It provides a comprehensive range of functions that can be applied to various types of hospitality businesses, whether city hotels or ...

Front office manager

2.7731631547868 months ago

Verified

... HotelTime keeps us moving forward ...

Front office manager

2.7731631549343 months ago

Verified

... Despite all the possible improvements and updates, the system is still rough in some respects, unnecessarily complex. Maybe I would focus more on simplicity and connectivity for users. ...

Front office manager

2.7731631550896 months ago

Verified

... Despite all the possible improvements and updates, the system is still rough in some respects, unnecessarily complex. Maybe I would focus more on simplicity and connectivity for users. ...

General Manager

2.7086470262063 months ago

Verified

... The program has many features and customization options. It´s fast and reliable. We appreciate the connection with Housekeeping and Maintenance. ...

General Manager

2.7086470263557 months ago

Verified

... The program has many features and customization options. It´s fast and reliable. We appreciate the connection with Housekeeping and Maintenance. ...

Front Office Manager

2.6118728329637 months ago

Verified

... The only advantage is its simple interface, The main advantage of this PMS is its clean, straightforward interface, which makes it easy to navigate, even for beginners. ...

Front Office Manager

2.6118728331145 months ago

Verified

... Many essential features like routing, handling no-show reservations, and card downloading are only now being introduced – with claims that they’re "revolutionizing" hotel systems. However, these ...

Front Office Manager

2.6118728332631 months ago

Verified

... Many essential features like routing, handling no-show reservations, and card downloading are only now being introduced – with claims that they’re "revolutionizing" hotel systems. However, these functions have long been standard in top PMS solutions. The Concierge module is incomplete, the Pre-Stay functionality is one of the worst available, and integration with other services, like check-in kiosks and lock systems, is poor ...

CEO

2.6118728334099 months ago

Verified

... System reliability. Option to choose various filters and reports. System compatibility. The possibility to set some parameters according to your wishes and needs. ...

General Manager

2.5796147690431 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great for managers. All systems can be connect ...

General Manager

2.5796147691939 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and ...

General Manager

2.5796147693425 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great for managers. All systems can be connected ...

General Manager

2.5796147695008 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and ...

Sales and Revenue manager

2.5796147696505 months ago

Verified

... There should be the same payment gateway for both OTA and direct bookings. I would like to use two currencies - one on the main bill and the second currency on the guest´s bill. ...

Sales and Revenue manager

2.579614769798 months ago

Verified

... There should be the same payment gateway for both OTA and direct bookings. I would like to use two currencies - one on the main bill and the second currency on the guest´s bill. ...

Reservation Manager

2.515098640917 months ago

Verified

... I would suggested to improved the reports, should have more report for us to reconcile data for our statistic and revenue. ...

Deputy Director

2.5150986410644 months ago

Verified

... More effective synchronization of data between PMS HT and POS systems and acceleration of integration processes of external non-standard POS systems. ...

Deputy Director

2.5150986412056 months ago

Verified

... More effective synchronization of data between PMS HT and POS systems and acceleration of integration processes of external non-standard POS systems. ...

Chief Accounting

2.4828405768272 months ago

Verified

... Easy to use and user friendly for accounting. ...

Chief Accounting

2.4828405769713 months ago

Verified

... All good for now in my position as an accountant. I can get the information that I need easily. The new user is easy to plug-in with HotelTime Cloudbase software. ...

Chief Accounting

2.4828405771181 months ago

Verified

... All good for now in my position as an accountant. I can get the information that I need easily. The new user is easy to plug-in with HotelTime Cloudbase software. ...

Chief Accounting

2.4828405772607 months ago

Verified

... Easy to use and user friendly for accounting. ...

Account recieveable

2.4828405774126 months ago

Verified

... I can not think of anything at the moment. But we have stuck with payment between External system and HotelTime. We hope we can see futre development. ...

Chief accountant

2.4828405775568 months ago

Verified

... I would recommend about the interface with accounting software could be nicer if it can get done faster by ourself without contacting support. (Revenue centers added) ...

Vedoucí Recepce

2.4828405777012 months ago

Verified

... When filling in the guest at check-in, searching for guests in the directory if they have already visited the hotel in the past - option to open the guest's hotel account for loading items from the ...

Vedoucí Recepce

2.4828405778491 months ago

Verified

... Reservations, check-in ...

E-Commerce

2.3860663844463 months ago

Verified

... Reporting: We need a report to cover a work, ex. a nationality details, It can separate segment/channel/company in the listing. ...

Cluster Director of Operations

2.3215502555623 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

Cluster Director of Operations

2.3215502557083 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

Cluster Director of Operations

2.3215502558565 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

Cluster Director of Operations

2.3215502560017 months ago

Verified

... Room plan options easy to see and easy to check.It's like working on excel sheet. ...

Cluster Director of Operations

2.3215502561511 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

Cluster Director of Operations

2.3215502563034 months ago

Verified

... Room plan options easy to see and easy to check.It's like working on excel sheet. ...

Operations Manager

2.1280018693492 months ago

Verified

... Some reports that can help me track data of extend stay guests or can issues report from guest history that how many times that they stay in the hotel. ...

Sales manager

2.095743804972 months ago

Verified

... Useful systems for our hotel. It enables easy automation of daily hotel operations and significantly speeds up guest checkin. I especially appreciate the intuitive user interface and the well-structured statistics, which help me manage operations more effectively. Good ...

Revenue & Front Office Manager

1.9021954180242 months ago

Verified

... Reservations, room assignments, reports, invoicing, check in, gift vouchers, room racks, tape chart, sale, color resolution of reservations, log in to Hotel Time from anywhere. ...

Chief Accountant

1.8376792891461 months ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

Chief Accountant

1.8376792892992 months ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

Chief Accountant

1.8376792894441 months ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

Chief Accountant

1.8376792895927 months ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

Sales coordinator

1.8054212252255 months ago

Verified

... Great online system for many departments of our hotel. ...

operation manager

1.8054212253715 months ago

Verified

... This year is for us the first one we use Confero and HoteTime in our new big Pension (Guesthouse). For me it is very easy system for selling our accomodation, guest evidence, and can be connected ...

operation manager

1.8054212255208 months ago

Verified

... This year is for us the first one we use Confero and HoteTime in our new big Pension (Guesthouse). For me it is very easy system for selling our accomodation, guest evidence, and can be connected with another systems, like on-line booking engine and etc. together ...

Accountant

1.8054212256668 months ago

Verified

... Can be easily connected with other HotelTime Solutions systems developed to facilitate the management of various segments of hotel operations. ...

Accountant

1.8054212258065 months ago

Verified

... Can be easily connected with other HotelTime Solutions systems developed to facilitate the management of various segments of hotel operations. ...

Accountant

1.8054212259573 months ago

Verified

... Can be easily connected with other HotelTime Solutions systems developed to facilitate the management of various segments of hotel operations. ...

Reservations Manager

1.5796147744967 months ago

Verified

... The program is easy, can be connected with channel manager, payment systems etc. It is online, so in case of any emergency, the problem can be solved on by phone. ...

Finance manager

1.3538083230343 months ago

Verified

... The system works great on its own or in conjunction with HotelTime PMS, allowing sharing of the guest database or the ability to bill services to the hotel account. ...

Sales and Reservation Manager

1.6118728556157 months ago

Verified

... HotelTime has it all. The complex and flexibility of the system. Easy management. Compact, everything you need to run a property. I work from Europe, my colleague from Seychelles and we are both ...

Receptionist

1.289292210672 months ago

Verified

... Very easy to use at reception, especially compared to our previous system. ...

Sales & Marketing Manager

1.2247760817973 months ago

Verified

... One in all solution with great flexibility. ...

Sales & Marketing Manager

1.2247760819504 months ago

Verified

... I think HT could have an even bigger impact on the market if they would to further develop their marketing tools within their environment such as email marketing and a sophisticated CRM. But I would ...

Sales & Marketing Manager

1.2247760820986 months ago

Verified

... We had worked with several PMS before but there have always been some areas where it did not work out for us. With HT all the headache went away. The program literally could facilitate all the ...

Hotel Manager

1.6118728564621 months ago

Verified

... Complex solution for high-end resort ...

Hotel Manager

1.6118728566103 months ago

Verified

... Complex solution for high-end resort ...

Hotel Manager

1.6118728567585 months ago

Verified

... We really appreciate the complexity of the systems as we offer wide range of high-end services – hotel, spa, fine dining restaurant, weddings, various events… ...

Front Office Manager

4.3215502762657 months ago

Verified

... The program is clear and easy for new people to learn. In the new version, we are grateful for the new options for parking rooms. Original: Program je přehledný a je snadné i pro nové lidi se ...

Manager

4.22477608287 months ago

Verified

... A simple, clear program that works well. Possibility to connect anywhere. Great for working at home office. Fast processing of requests. Lots of features. Original: Jednoduchý, přehledný program, ...

Chief of the Reception

4.3538083410891 months ago

Verified

... We are using HotelTime as a reservation system and it is best reservation systems we have ever had. As I am talking from the reservation and reception point of view, it's easy to learn for the new ...

Chief of the Reception

4.3538083412351 months ago

Verified

... We are using HotelTime as a reservation system and it is best reservation systems we have ever had. As I am talking from the reservation and reception point of view, it's easy to learn for the new ...

Chief of the Reception

4.3538083413852 months ago

Verified

... Easy to use, efficient, all required informations in one program. ...

Account Manager

4.3538083415352 months ago

Verified

... I want to have a support Thai team. Because when have a problem them can fix problem and get success well. ...

Sales and marketing director

4.3538083416812 months ago

Verified

... Hoteltime as well Vento are one of the best option for your bussiness on the market. They are easy to use, have cloud solutions - which is very handy, you can use the software on the phone anywhere, ...

Manager

4.3538083418332 months ago

Verified

... Sometimes it might be helpful for us to have an „easier to understand“ instructions on have to use the software but overall we are satisfied. ...

Manager

4.3538083419751 months ago

Verified

... Terrible experience ...

Manager

4.3538083421263 months ago

Verified

... It's cloud based. There is nothing else nice to say about this solution. Was told it intergrated with their pos system and this was untrue. It's a nightmare. ...

E-commerce coordinator

1.4505825358218 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

Front office manager

1.6118728585514 months ago

Verified

... The possibility of editing reservations, the price divisions etc when the reservation has already started in previous days but is still checked in. ...

Head of reception

1.224776084506 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Head of reception

1.224776084658 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Head of reception

1.2247760848088 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with account ...

Head of reception

1.2247760849589 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Head of reception

1.2247760851079 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Guest service agent

1.611872859462 months ago

Verified

... No idea, for now, we've had no problems in part of the reservation and Guest service agent. It's a generally good system. ...

operation director

4.3538083434801 months ago

Verified

... Long term cooperation, maximum satisfaction ...

operation director

4.3538083436417 months ago

Verified

... Better connection between the HotelTime and Vento systems for additional sales and its warehouse management, faster updating of new legislation, ...

Wellness Cordinator

1.611872859919 months ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

Wellness Cordinator

1.6118728600694 months ago

Verified

... Outlet plan reservation is good. ...

IT

1.5796147957004 months ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

IT

1.5796147958498 months ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by themselves so that the backup ...

IT

1.5796147959954 months ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

Recepitonist

1.4183244735536 months ago

Verified

... How easy it can be to manage your reservations, make checkin, offer an spa product via a web browser. ...

Recepitonist

1.4183244736951 months ago

Verified

... Simplicity and accessibility to the system. Possibility to modify the user desktop. HotelTime communication with other online servers. A wide range of HotelTime products. ...

CEO

4.0957438286869 months ago

Verified

... Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions ...

CEO

4.0957438288314 months ago

Verified

... We focused on improving the guest experience and realised that technology plays a vital role in improving it. That's why we undertook a comprehensive re-evaluation of hotel tech in order to elevate the brand. Through lengthy discussions with Jan Hejny, it became clear that OREA's previous on-premise system was holding OREA back. Today, OREA is a recognized ...

Owner

3.8699373773678 months ago

Verified

... Czech Inn Hotels and HotelTime Solutions are growing and cooperating together since the very beginning. The successful development of the HotelTime cloud platform allows us to easily manage operations not only at individual hotels, but also conveniently from our headquarters ...

Owner

3.8699373775605 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Reservation agent

3.06348576481 months ago

Verified

... No improvement needed in part of reservations may be little thing about accounting, but overall is perfect i have joined since implementing they also provided good training. ...

executive

3.0312277004365 months ago

Verified

... Unfortunately during last year there was a significant raise of fees which in my opinion is not relevant. Under these circumstances we are forced to find new solutions. We are a small pension with a ...

executive

3.0312277005809 months ago

Verified

... Unfortunately during last year there was a significant raise of fees which in my opinion is not relevant. Under these circumstances we are forced to find new solutions. We are a small pension with a ...

executive

3.0312277007419 months ago

Verified

... longtime cooperation ...

FD

2.9989696363665 months ago

Verified

... From the point of view of our experience, when we are not that much in the field, we can't think of anything to improve with the use of SW HT. ...

Front desk

2.9667115720314 months ago

Verified

... I have been working with HotelTime since 2011.It is more than 10 years experience with HotelTime and they've made incredible progress in that time, especially in customer support. ...

Front desk

2.966711572195 months ago

Verified

... More than 10 years experience with HotelTime in one hotel facility ...

Front desk

2.9667115723447 months ago

Verified

... More than 10 years experience with HotelTime in one hotel facility ...

Operations manager

2.9344535079835 months ago

Verified

... Automated warehouse management should be included in Vento licence for free. At the moment this service is available as outsourcing. ...

Operations manager

2.9344535081328 months ago

Verified

... Automated warehouse management should be included in Vento licence for free. At the moment this service is available as outsourcing. ...

Receptionist

2.9344535082743 months ago

Verified

... Nothing to improve :) still the best managing system I was working with.. But I would love a feature where I could detach a document from a reservation and attach it to another reservation. ...

Supervisor, Sommelier

2.8699373793937 months ago

Verified

... I have no other words to say about the app. Works great, all employees are happy about the product you make. ...

Supervisor, Sommelier

2.8699373795438 months ago

Verified

... I have no other words to say about the app. Works great, all employees are happy about the product you make. ...

Front office manager

2.837679315168 months ago

Verified

... HotelTime PMS is very fast and responsive with Minimal down time. Able to provide data effectively and has a very helpful support team. ...

Front office manager

2.8376793153144 months ago

Verified

... Fast and responsive ...

Front office manager

2.805421250955 months ago

Verified

... It's simple to use, everything is displayed briefly and clearly. A new employee can easily find his way around. The system is well-organized. Reservations are made quickly and easily. The colors of ...

CEO

2.7086470575579 months ago

Verified

... I don't have anything what I prefer. I like the software as a whole. Maybe 2 things I would highlight - reports are very good and the booking system is excellent. ...

General Manager

2.7086470577016 months ago

Verified

... Our most popular Hotel Program. ...

Front Office Manager

2.6118728643093 months ago

Verified

... Many essential features like routing, handling no-show reservations, and card downloading are only now being introduced – with claims that they’re "revolutionizing" hotel systems. However, these functions have long been standard in top PMS solutions. The Concierge module is incomplete, the Pre-Stay functionality is one of the worst available, and integration with other services, like check-in kiosks and lock systems, is poor. Overall, it’s an unfinished ...

General Manager

2.5796147999432 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great ...

General Manager

2.5796148000945 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and ...

Reservation Manager

2.5796148002389 months ago

Verified

... We really appreciate the effort to innovate your services, however less frequency of updates with better results would be welcome. ...

Reservation Manager

2.5796148003887 months ago

Verified

... We really appreciate the effort to innovate your services, however less frequency of updates with better results would be welcome. ...

Reservation Manager

2.5796148005361 months ago

Verified

... We really appreciate the effort to innovate your services, however less frequency of updates with better results would be welcome. ...

Manager

2.5796148006859 months ago

Verified

... Very productive. ...

Hotel manager

2.515098671822 months ago

Verified

... Flexibility and scalability, availability from anywhere, automatic updates and maintenance, simpler and faster implementation of new solutions, real-time collaboration, individual solutions. ...

Hotel manager

2.5150986719747 months ago

Verified

... Nothing, they are perfect on their own Nothing, they are perfect in their own right and know what the hotelier's needs are, in short, people in the right place! ...

Hotel manager

2.5150986721233 months ago

Verified

... Nothing, they are perfect on their own Nothing, they are perfect in their own right and know what the hotelier's needs are, in short, people in the right place! ...

Chief Accounting

2.4828406077625 months ago

Verified

... All good for now in my position as an accountant. I can get the information that I need easily. The new user is easy to plug-in with HotelTime Cloudbase software. ...

Account recieveable

2.4828406079122 months ago

Verified

... I can not think of anything at the moment. But we have stuck with payment between External system and HotelTime. We hope we can see futre development. ...

Vedoucí Recepce

2.4828406080582 months ago

Verified

... Before the release of the new version, a more detailed description of the upcoming changes, finding out whether the upcoming changes are also beneficial according to users - if two options are ...

general manager

2.1602599630425 months ago

Verified

... User friendly software with additional potential ...

general manager

2.1602599631918 months ago

Verified

... User friendly software with additional potential ...

Complex Ecommerce Manager

2.1280018988187 months ago

Verified

... To Improve the report relate to nationality to allow selection of reservations made would be beneficial for more detailed analysis and insights. ...

Sales manager

2.0957438344489 months ago

Verified

... It's great that the system is constantly being upgraded, but I would appreciate more direct communication with the sales representatives about new features. We receive emails, but often we don't ...

Sales manager

2.0957438346013 months ago

Verified

... Perfect solution for our hotel ...

CEO