Sales and Reservation Manager

19 days ago

Verified

... Layout of the interface. We have all the features we need for our job tasks, maybe some steps could be more easier and I would appreciate if we could download the databases of our guest anytime we ...

Sales and Reservation Manager

19 days ago

Verified

... HotelTime has it all. ...

General Manager

3 months ago

Verified

... - I am missing the "undo" button - even the manager is not able to cancel items on the bills the way that the client would not notice that there was a previously mistake made ...

Sales & Marketing Manager

7 days ago

Verified

... We had worked with several PMS before but there have always been some areas where it did not work out for us. With HT all the headache went away. The program literally could facilitate all the requirements we had for our property, including the most critical parts for us which was packaged rates and accounting issues. Above all this it is simply great fun to work with the support team as they get back to you immediate ...

Accounting/Finance

13 days ago

Verified

... The software is online and can be accessed from any point as supposed the internet is available. This maximizes timely decision making process from the investors/managers who can view hotel operation ...

Accounting/Finance

13 days ago

Verified

... The ability of the software to be customized to integrate with the back office system for accounting purposes for reconciliation of front office and back office activities ...

Front Office Manager

3 months ago

Verified

... Even if an error occurs, it is not essential and everything can be solved with support that is either online or on the phone. Original: I když se vyskytne chyba, není to nic zásadního a vše lze ...

Front Office Manager

3 months ago

Verified

... Even if an error occurs, it is not essential and everything can be solved with support that is either online or on the phone. Original: I když se vyskytne chyba, není to nic zásadního a vše lze ...

Front Office Manager

3 months ago

Verified

... The program is clear and easy for new people to learn. In the new version, we are grateful for the new options for parking rooms. Original: Program je přehledný a je snadné i pro nové lidi se ...

Front Office Manager

3 months ago

Verified

... Even if an error occurs, it is not essential and everything can be solved with support that is either online or on the phone. Original: I když se vyskytne chyba, není to nic zásadního a vše lze ...

Front Office Manager

3 months ago

Verified

... Even if an error occurs, it is not essential and everything can be solved with support that is either online or on the phone. Original: I když se vyskytne chyba, není to nic zásadního a vše lze ...

Chief of the Reception

3 months ago

Verified

... We are using HotelTime as a reservation system and it is best reservation systems we have ever had. As I am talking from the reservation and reception point of view, it's easy to learn for the new staff ...

Account Manager

3 months ago

Verified

... Something is good in program and something is not good. Some time I don't understand and I want thai team to Support ...

Account Manager

3 months ago

Verified

... Something is good in program and something is not good. Some time I don't understand and I want thai team to Support ...

Account Manager

3 months ago

Verified

... Something is good in program and something is not good. Some time I don't understand and I want thai team to Support ...

Front office manager

9 days ago

Verified

... Interconnection of all applications HOTELTIME, Vento, Libero, Easy control of programs Regural updates and premium online support Quick troubleshooting Cloud program - connection for any places ...

Front office manager

9 days ago

Verified

... Interconnection of all applications HOTELTIME, Vento, Libero, Easy control of programs Regural updates and premium online support Quick troubleshooting Cloud program - connection for any places ...

Manager

3 months ago

Verified

... Terrible experience ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

3 months ago

Verified

... Terrible experience ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing they reply that "No other customer has asked for this". I find it insulting that they reply that you don't need receipts in the language of the country I'm doing business in. By the way we picked the solution because they told us in a sales pitch that they support thai language. You just can't print receipts in thai. They have no clue that english receipts do no good when filling taxes in Thailand, we will ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing they reply that "No other customer has asked for this". I find it insulting that they reply that you don't need receipts in the language of the country I'm doing business in. By the way we picked the solution because they told us in a sales pitch that they support thai language. You just can't print receipts in thai. They have no clue that english receipts do no good when filling taxes in Thailand, we will need to have each receipt translated to use for tax purposes. We also paid to have room key card programming added to hoteltime, this was also a joke. The tech who installed it couldn't get it working so he just said "I'm done, we will need to open a ticket ...

E-commerce coordinator

14 days ago

Verified

... When I forget to create a certain report for a given day so that a report can be generated for that day. Overview of partners' sales by sales is it is confusing, the report of partners, especially individual clients, is confusing, I always have to go through each reservation and assign ...

Head of reception

7 days ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to do early check-out in paid reservation. Possibility to edit paid reservation without price changes. 3) Print Rooming ...

Wellness Cordinator

19 days ago

Verified

... I have no problem experience with the system, I have limited authorized to manage spa booking , and bills for me in the spa side are no problem at all. ...

Wellness Cordinator

19 days ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

Receptionist

19 days ago

Verified

... Friendly user, smooth system i have experience with HotelTime just 5 months ago. Everything is perfect for me. Overall is good ...

Receptionist

19 days ago

Verified

... Design of Room Plan is very good. Easy to Use ...

Receptionist

19 days ago

Verified

... For now i have nothing to recommend, but just sometime our hotel’s internet is down and it affected to system. ...

Receptionist

19 days ago

Verified

... Design of Room Plan is very good. Easy to Use ...

IT

18 days ago

Verified

... Professional support, via ticket combined with live chat, quick troubleshooting.The software works through a cloud server, can access information anywhere through the app or browser. ...

IT

18 days ago

Verified

... Quick, friendly trouble support. ...

IT

18 days ago

Verified

... Quick, friendly trouble support. ...

Reservation Agent

10 days ago

Verified

... Intuitive and easy daily work, user friendly and very clear for everybody. New functions which save time and minimalize making mistakes. ...

Reservation Agent

10 days ago

Verified

... I am satisfied with theses systems during my use every day. I would apreciate function which can help me find out which reservation of room will be confirmed from option to confirmed reservation in ...

Recepitonist

13 days ago

Verified

... Work with guest profile history. Extension of timeout for logout due to inactivity. Automatic logout at certain times (3.AM). Showing bookmarks I don't have permission to view. ...

Head of Digital

3 months ago

Verified

... We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to know our customers based on detailed data. I appreciate HotelTime's capacities, their API and the fact that we don't have to consolidate several systems but can rely on just 1 main platform. They provide us with a tool and data, and we can use it effectively to get to know our customers better ...

Head of Digital

3 months ago

Verified

... Better management of expectations what will be deliverd and when ;-) ...

CEO

3 months ago

Verified

... Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions ...

Owner

2 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Owner

2 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Owner

2 months ago

Verified

... Czech Inn Hotels and HotelTime Solutions are growing and cooperating together since the very beginning. The successful development of the HotelTime cloud platform allows us to easily manage operations not only at individual hotels, but also conveniently from our headquarters ...

Chief Account Manager

2 months ago

Verified

... Sometimes, I prefer to receive answers via phone call instead of through a link. This would be helpful because I often have difficulty finding certain reports, and the support team could provide ...

Reservation

2 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

2 months ago

Verified

... It would be great if the Thai support team could provide assistance and coverage during the weekend for a hotel team. ...

Reservation

2 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

2 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

2 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

2 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

2 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Reservation

2 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Resort Manager

2 months ago

Verified

... The front office functions, particularly the billing feature, are currently quite confusing and not user-friendly. Additionally, room type availability is essential for the reservation team. ...

Reservation agent

2 months ago

Verified

... Complex system which many functions, but still easy to use example management report can be easily export to excel file. Friendly eager and helpful. ...

executive

2 months ago

Verified

... longtime cooperation ...

Reservation Manager

2 months ago

Verified

... We like that it is not difficult to work with HotelTime, reporting is also good and team reacts quickly to out questions. ...

Reservation Manager

2 months ago

Verified

... I don’t know about any problems. When I have trouble explaining anything, there are some videos or texts that help me and all features work well, so ok for me. ...

Hotel manager

1 months ago

Verified

... We have been using HotelTime with Vento for over two years, which has significantly streamlined our work processes. The increased efficiency and time savings are especially appreciated by our front desk staff, who primarily manage reservations. The system is highly intuitive and user-friendly. HotelTime offers an extensive range of reporting options - it’s incredibly useful that, through customized filters, one can generate a vast array of reports that provide management with clear insights into the business's financial performance. In case of any issues or questions, we always have access to prompt and professional support, capable of swiftly ...

Front office manager

1 months ago

Verified

... In a few cases it happened that it was no longer possible to edit the room (price, number of people...) after the night. If it were possible, it would be nice. If we bill payment via retail sale, we can't change the buyer, which would also be handy in many cases. If we edit or modify something in the reservation, it is not easy to go back to the reservation. To return to a reservation, we have to click the back button several times or find the reservation again in the overview. If we have a company stored in the directory and a guest wants to overwrite another address on it because the company has multiple branches, the system will not allow it at that moment because of the duplicate ...

Hotel manager

1 months ago

Verified

... Automatic sending of documents for monthly reporting of visitors by nationality to the Czech Statistical Office it would help us to automatically send the documents for monthly reporting of visitors ...

CEO

1 months ago

Verified

... Understands clients and their needs. ...

Reservation Manager

1 months ago

Verified

... I can not think of anything to improve but it's definitely great if Hoteltime has a variety of reports While the existing reports are very helpful too. ...

General Manager

1 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great for managers. All systems can be connected to 3rd party programs (accounting system, automatization systems, readers, scanners etc. to save your time). It is also good ...

General Manager

1 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great for managers. All systems can be connected to 3rd party programs (accounting system, automatization systems, readers, scanners etc. to save your time). It is also good to mention their support, where our staff can find ...

Manager

1 months ago

Verified

... Everything works fine. We are satisfied. Support and managers work absolutely fast. I don't see anything that could be improved. ...

Manager

1 months ago

Verified

... Everything works fine. We are satisfied. Support and managers work absolutely fast. I don't see anything that could be improved. ...

Manager

1 months ago

Verified

... Everything works fine. We are satisfied. Support and managers work absolutely fast. I don't see anything that could be improved. ...

Deputy Director

1 months ago

Verified

... A large degree of customization of the system according to our needs. Very good communication with HotelTime representatives, both with Mr. Skurzok, and professional training for Mr. Kureš's staff. ...

Front Office Manager

1 months ago

Verified

... Easy to use for PMS cloud-based software. Customer support is very easy to contact and always follow up the opening ticket and the issues that we've reported until resolved. ...

Front Office Manager

1 months ago

Verified

... The working time of customer support should have weekend slots and public holidays as per the issues can occurs during those days. ...

Hotel Manager

1 months ago

Verified

... HotelTime PMS is incredibly user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part is the reliable support team, especially Khun Kat and Khun Pui, who always respond quickly to any issues. They not only provide immediate solutions but also guide us on troubleshooting ...

Hotel Manager

1 months ago

Verified

... The PMS is a user-friendly program, and the support team provides excellent and professional service. ...

Hotel Manager

1 months ago

Verified

... HotelTime PMS is incredibly user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part is the reliable support team, especially Khun Kat and Khun Pui, who always respond quickly ...

Hotel Manager

1 months ago

Verified

... HotelTime PMS is incredibly user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part is the reliable support team, especially Khun Kat and Khun Pui, who always respond quickly to any issues. They not only provide immediate solutions but also guide us on troubleshooting for future situations. This level of support has been invaluable in helping us improve efficiency and service quality at our hotel. In particular, Khun Kat and Khun Pui offer prompt support, quickly fixing ...

Chief accountant

1 months ago

Verified

... Customer support agents are the best, they are very helpful and always find solutions for any obstacles we were facing. ...

Cluster Director of Operations

1 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to the hotel partners request. - Room move system - Closed shift system must be more convenient for staff to do closed shift and should be button closed shift for each user ...

Cluster Director of Operations

1 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

manager

1 months ago

Verified

... Great 1st level support - friendly, patient operators with excellent knowledge. They answer the phone right away or return calls promptly. ...

manager

1 months ago

Verified

... Great 1st level support - friendly, patient operators with excellent knowledge. They answer the phone right away or return calls promptly. ...

manager

1 months ago

Verified

... Great 1st level support - friendly, patient operators with excellent knowledge. They answer the phone right away or return calls promptly. ...

Senior Receptionist

1 months ago

Verified

... (1.) The bill list should be sorted based on a "first come, first served" approach. (2.) After the settlement account is processed, the system should allow room changes without restrictions. (3.) Additionally, the Hotel Preview Account document should still show information about a user's settlement. (4.) The support team should be available 24/7 ...

Senior Receptionist

1 months ago

Verified

... We like the payment and extra items posting feature, where a user can post multiple items at the same time. For example, when a guest wants to split a payment, they can do so all at once. ...

Senior Receptionist

1 months ago

Verified

... (1.) The bill list should be sorted based on a "first come, first served" approach. (2.) After the settlement account is processed, the system should allow room changes without restrictions. (3.) Additionally, the Hotel Preview Account document should still show information about a user's settlement. (4.) The support team should be available 24/7 or at least cover a 7-day ...

Operations Manager

1 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Operations Manager

1 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Operations Manager

1 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Operations Manager

1 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Operations Manager

1 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

Sales manager

1 months ago

Verified

... It's great that the system is constantly being upgraded, but I would appreciate more direct communication with the sales representatives about new features. We receive emails, but often we don't ...

Sales manager

1 months ago

Verified

... It's great that the system is constantly being upgraded, but I would appreciate more direct communication with the sales representatives about new features. We receive emails, but often we don't ...

CEO

1 months ago

Verified

... We are extremely satisfied with HotelTime PMS. It’s an incredibly intuitive platform that makes managing our operations seamless. The system’s automation features save us a significant amount of time, allowing us to focus more on delivering exceptional service to our guests. Implementation was straightforward ...

CEO

1 months ago

Verified

... We are extremely satisfied with HotelTime PMS. It’s an incredibly intuitive platform that makes managing our operations seamless. The system’s automation features save us a significant amount of time, allowing us to focus more on delivering exceptional service to our guests. Implementation ...

Front office manager

1 months ago

Verified

... It would be great if the support service were available on call every day, and if the chatbot service could reply quickly, within 5 minutes, especially in case of urgent issues during the night, on ...

Front office manager

1 months ago

Verified

... The program is relatively easy to use, especially for room assignments and the check-in process, which is very simple and saves time when guests arrive, such as in groups or parties. It is also ...

Revenue & Front Office Manager

27 days ago

Verified

... Reservations, room assignments, reports, invoicing, check in, gift vouchers, room racks, tape chart, sale, color resolution of reservations, log in to Hotel Time from anywhere. ...

Chief Accountant

25 days ago

Verified

... Customer is very responsive and fast response,they are always find the solution for us. The system also very easy to use. ...

Chief Accountant

25 days ago

Verified

... Customer is very responsive and fast response,they are always find the solution for us. The system also very easy to use. ...

Accountant and Auditor

25 days ago

Verified

... Customer support super helpful and very fast to solve the issue they very well trained I could say. And the PMS is very easy to use, very impressed. ...

COO

24 days ago

Verified

... I am absolutely satisfied with this hotel Property Management System! This software has significantly simplified the daily management of our hotel. What really impressed me is its intuitive interface, which is very clear and easy to navigate, saving time and increasing the efficiency of our staff. A major advantage is the fast and professional support. Every question or issue we have had was addressed quickly and effectively. The communication with the support team is of a very high standard—they are always willing and ready to assist. Responses to our requests come almost ...

Accountant

24 days ago

Verified

... We use Confero and HotelTime in reception, and everything works good. Was long time to teach everything if you do in only hour a day. but after month we are able to use it simple way. ...

Hotel manager

23 days ago

Verified

... Customer support is reacting to our problems very quickly and they are really trying to find a solution. Also we have very good experience with communication with Sales manager. ...

Hotel manager

23 days ago

Verified

... Sometimes we need to wait long time for a solution. The system could be more flexible, system updates are taking a long time. ...

Reservations Manager

18 days ago

Verified

... Easy and online ...

Reservations Manager

18 days ago

Verified

... The program is easy, can be connected with channel manager, payment systems etc. It is online, so in case of any emergency, the problem can be solved on by phone. ...

Reservations Manager

18 days ago

Verified

... The program is easy, can be connected with channel manager, payment systems etc. It is online, so in case of any emergency, the problem can be solved on by phone. ...

Receptionist

9 days ago

Verified

... Very easy to use at reception, especially compared to our previous system. ...

General Manager

3 months ago

Verified

... - simple and clear that everybody is able to manipulate with it - ability to set up different rights to different users - good optimization for mobile devices - ability to connect it to Channel ...

Sales & Marketing Manager

7 days ago

Verified

... We had worked with several PMS before but there have always been some areas where it did not work out for us. With HT all the headache went away. The program literally could facilitate all the ...

Front office manager

9 days ago

Verified

... Cloud solution for all necessary applications for Wine wellnessHotel Amande ...

Manager

3 months ago

Verified

... HotelTime PMS and Vento ...

E-commerce coordinator

14 days ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

14 days ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

Head of reception

7 days ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to do early check-out in paid reservation. Possibility to edit paid reservation without price changes. 3) Print Rooming ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with accounting documents. A lot of possibilities to person ...

Head of reception

7 days ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to do early check-out in paid reservation. Possibility to edit paid reservation without price changes. 3) Print Rooming ...

operation director

3 months ago

Verified

... Better connection between the HotelTime and Vento systems for additional sales and its warehouse management, faster updating of new legislation, ...

Wellness Cordinator

19 days ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

Wellness Cordinator

19 days ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

Wellness Cordinator

19 days ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

IT

18 days ago

Verified

... Professional support, via ticket combined with live chat, quick troubleshooting.The software works through a cloud server, can access information anywhere through the app or browser. ...

IT

18 days ago

Verified

... Professional support, via ticket combined with live chat, quick troubleshooting.The software works through a cloud server, can access information anywhere through the app or browser. ...

Recepitonist

13 days ago

Verified

... Work with guest profile history. Extension of timeout for logout due to inactivity. Automatic logout at certain times (3.AM). Showing bookmarks I don't have permission to view. ...

Owner

2 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Owner

2 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Reservation agent

2 months ago

Verified

... Complex system which many functions, but still easy to use example management report can be easily export to excel file. Friendly eager and helpful. ...

Receptionist

1 months ago

Verified

... HotelTime is super easy to use and simplifies the management of daily tasks. The interface is simple and organized, allowing you to quickly find what you need without any hassle. Everything runs ...

Hotel manager

1 months ago

Verified

... We have been using HotelTime with Vento for over two years, which has significantly streamlined our work processes. The increased efficiency and time savings are especially appreciated by our front ...

Front office manager

1 months ago

Verified

... It's simple to use, everything is displayed briefly and clearly. A new employee can easily find his way around. The system is well-organized. Reservations are made quickly and easily. The colors of the room numbers are clear and easy to navigate. The room blocking function allows us to easily distinguish between rooms that we are not allowed to occupy, etc. The system has many possibilities to facilitate the operation of the hotel. Checkin ...

Front office manager

1 months ago

Verified

... It's simple to use, everything is displayed briefly and clearly. A new employee can easily find his way around. The system is well-organized. Reservations are made quickly and easily. The colors of ...

Hotel manager

1 months ago

Verified

... Statistics I like the detailed statistics we use for evaluation and planning I like the detailed statistics we use for evaluation and planning, then also the mobile app for housekeeping ...

CEO

1 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

1 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

1 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

1 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

1 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

CEO

1 months ago

Verified

... I don't have anything what I prefer. I like the software as a whole. Maybe 2 things I would highlight - reports are very good and the booking system is excellent. ...

Reservation Manager

1 months ago

Verified

... Friendly PMS with Excellent Support and I am very impressedThe support staff always friendly and responsive, making the operations smooth and stress-free. The system itself is user-friendly and intuitive, allowing my team to navigate tasks like reservations ...

Reservation Manager

1 months ago

Verified

... Customer support always super helpful and fast response, TeThey always understading the issues. The system for reservations also not complicated makes our daily operations goes smoothly. ...

Hotel Manager

1 months ago

Verified

... HotelTime PMS is incredibly user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part is the reliable support team, especially Khun Kat and Khun Pui, ...

Chief accountant

1 months ago

Verified

... I would recommend about the interface with accounting software could be nicer if it can get done faster by ourself without contacting support. (Revenue centers added) ...

Vedoucí Recepce

1 months ago

Verified

... Reservations, check-in ...

Vedoucí Recepce

1 months ago

Verified

... When filling in the guest at check-in, searching for guests in the directory if they have already visited the hotel in the past - option to open the guest's hotel account for loading items from the ...

Vedoucí Recepce

1 months ago

Verified

... Before the release of the new version, a more detailed description of the upcoming changes, finding out whether the upcoming changes are also beneficial according to users - if two options are offered for a function, then it would be appropriate to choose which of these options should be the default, e.g. display of individuals together / display of individuals with an unassigned room in group ladders - sorting in the directory according to the alphabet and for other letters in the order so that the items are actually consecutive and not randomly as now, e.g. Abc, Adc, Amc and then it's still Abc again, then using the directory is almost impossible - during check-in, the surname from the directory is automatically offered for selecting ...

Manager

1 months ago

Verified

... HotelTime is the perfect platform for hotels that want to have an overview of reservations, invoicing and hotel overview. ...

Cluster Director of Operations

1 months ago

Verified

... Room plan options easy to see and easy to check.It's like working on excel sheet. ...

Cluster Director of Operations

1 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to the hotel partners request. - Room move system - Closed shift system must be more convenient for staff to do closed shift and should be button closed shift for each user not manually ...

general manager

1 months ago

Verified

... working with client profiles (duplicating profiles, Customer Relationship Management); housekeeping app (notification,the possibility to indicate a request for a resort and not only for a room; and ...

Operations Manager

1 months ago

Verified

... Some reports that can help me track data of extend stay guests or can issues report from guest history that how many times that they stay in the hotel. ...

Operations Manager

1 months ago

Verified

... Some reports that can help me track data of extend stay guests or can issues report from guest history that how many times that they stay in the hotel. ...

Sales manager

1 months ago

Verified

... Useful systems for our hotel. It enables easy automation of daily hotel operations and significantly speeds up guest checkin. I especially appreciate the intuitive user interface and the ...

CEO

1 months ago

Verified

... Automatization is great Excellent and Intuitive Solution ...

CEO

1 months ago

Verified

... Automatization is great Excellent and Intuitive Solution ...

Front office manager

1 months ago

Verified

... The PMS is user-friendly for hotels not over than 100 units. The check-in and check-out process is easy just having an internet connection allows you to check in, check out, and update the housekeeping ...

Reservation manager

24 days ago

Verified

... Hoteltime is a clear and functional hotel system. Thanks to the simplicity of all processes, even the employees of our hotel reception are effectively trained. I am happy that there is an online chat ...

Reservation manager

24 days ago

Verified

... Hoteltime is a clear and functional hotel system. Thanks to the simplicity of all processes, even the employees of our hotel reception are effectively trained. I am happy that there is an online chat ...

Sales coordinator

24 days ago

Verified

... First as a receptionist, then as a sales coordinator, I like the simplicity of making reservations and the clarity of availability. Check-in and check-out is very easy. I appreciate the connection of different departments of the hotel thanks to this system, invoicing ...

Sales director

24 days ago

Verified

... Very easy to operate the system and excellent Support, I also want to appreciate the approach of the team HotelTime when we have individual requests to change the system. ...

Receptionist

24 days ago

Verified

... We can set everything what we need, it We can set up anything we need, after a thorough familiarization it becomes easy to use, booking and serving the client is simple and fast. ...

Receptionist

24 days ago

Verified

... We can set everything what we need, it We can set up anything we need, after a thorough familiarization it becomes easy to use, booking and serving the client is simple and fast. ...

Accountant

24 days ago

Verified

... We use Confero and HotelTime in reception, and everything works good. Was long time to teach everything if you do in only hour a day. but after month we are able to use it simple way. ...

Manager

23 days ago

Verified

... While these systems are really invaluable, there is always some room for growth. The PMS could also offer AI-based tools. ...

Manager

18 days ago

Verified

... We have been using HotelTime for 7 years since we opened our hotel. We are very impressed with the versatility of the system, a cloud-based solution with the possibility of access from anywhere (we have a self ...

General Manager

3 months ago

Verified

... - simple and clear that everybody is able to manipulate with it - ability to set up different rights to different users - good optimization for mobile devices - ability to connect it to Channel ...

Accounting/Finance

13 days ago

Verified

... The ability of the software to be customized to integrate with the back office system for accounting purposes for reconciliation of front office and back office activities ...

Accounting/Finance

13 days ago

Verified

... The ability of the software to be customized to integrate with the back office system for accounting purposes for reconciliation of front office and back office activities ...

Accounting/Finance

13 days ago

Verified

... The ability of the software to be customized to integrate with the back office system for accounting purposes for reconciliation of front office and back office activities ...

Accounting/Finance

13 days ago

Verified

... The software is online and can be accessed from any point as supposed the internet is available. This maximizes timely decision making process from the investors/managers who can view hotel operation ...

Manager

3 months ago

Verified

... A simple, clear program that works well. Possibility to connect anywhere. Great for working at home office. Fast processing of requests. Lots of features. Original: Jednoduchý, přehledný program, ...

Manager

3 months ago

Verified

... A simple, clear program that works well. Possibility to connect anywhere. Great for working at home office. Fast processing of requests. Lots of features. Original: Jednoduchý, přehledný program, ...

Front office manager

9 days ago

Verified

... Cloud solution for all necessary applications for Wine wellnessHotel Amande ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing they reply that "No other customer has asked for this". I find it insulting that they reply that you don't need receipts in the language of the country I'm doing business in. By the way we picked the solution because they told us in a sales pitch that they support thai language. You just can't print receipts in thai. They have no clue that english receipts do no good when filling taxes in Thailand, we will need to have each receipt translated to use for tax purposes. We also paid to have room key card programming ...

Manager

3 months ago

Verified

... Everything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. Any problem encountered they won't take your word for it and setup a phone call you need to take screen shoots and figure out how to tell someone who doesn't speak english what the problem is. I had 3 problems (big) problems, and they did nothing to help. Multiple language that they say they support doesn't work well, won't print in the language of the country of business and was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing they reply that "No other customer has asked for this". I find it insulting that they reply that you don't need receipts in the language of the country I'm doing business in. By the way we picked the solution because they told us in a sales pitch that they support thai language. You just can't print receipts in thai. They have no clue that english receipts do no good when filling taxes in Thailand, we will need to have each receipt translated to use for tax purposes. We also paid to have room key card programming added to hoteltime, this was also a joke ...

Manager

3 months ago

Verified

... It's cloud based. There is nothing else nice to say about this solution. Was told it intergrated with their pos system and this was untrue. It's a nightmare. ...

E-commerce coordinator

14 days ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

14 days ago

Verified

... When I forget to create a certain report for a given day so that a report can be generated for that day. Overview of partners' sales by sales is it is confusing, the report of partners, especially ...

E-commerce coordinator

14 days ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

14 days ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

14 days ago

Verified

... When I forget to create a certain report for a given day so that a report can be generated for that day. Overview of partners' sales by sales is it is confusing, the report of partners, especially ...

E-commerce coordinator

14 days ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

E-commerce coordinator

14 days ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with accounting documents ...

Head of reception

7 days ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to do early check-out in paid reservation. Possibility to edit paid reservation without price changes. 3) Print Rooming list to open window with editor like word, excel ...

Head of reception

7 days ago

Verified

... Daily using HotelTime ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with accounting ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Receptionist

19 days ago

Verified

... For now i have nothing to recommend, but just sometime our hotel’s internet is down and it affected to system. ...

Receptionist

19 days ago

Verified

... Friendly user, smooth system i have experience with HotelTime just 5 months ago. Everything is perfect for me. Overall is good ...

IT

18 days ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

IT

18 days ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

IT

18 days ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

Recepitonist

13 days ago

Verified

... Simplicity and accessibility to the system. Possibility to modify the user desktop. HotelTime communication with other online servers. A wide range of HotelTime products. ...

Recepitonist

13 days ago

Verified

... Simplicity and accessibility to the system. Possibility to modify the user desktop. HotelTime communication with other online servers. A wide range of HotelTime products. ...

Head of Digital

3 months ago

Verified

... Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions ...

Head of Digital

3 months ago

Verified

... We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to know our customers based on detailed data. I appreciate HotelTime's capacities, their API ...

Head of Digital

3 months ago

Verified

... We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to know our customers based on detailed data. I appreciate HotelTime's capacities, their API and the fact that we don't have to consolidate several ...

Head of Digital

3 months ago

Verified

... We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to ...

Head of Digital

3 months ago

Verified

Head of Digital

3 months ago

Verified

... Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions ...

Reservation

2 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

Assistant Managing Director

2 months ago

Verified

... We greatly appreciate the user-friendly interface of HotelTime. It provides a comprehensive range of functions that can be applied to various types of hospitality businesses, whether city hotels or ...

Front office manager

1 months ago

Verified

... HotelTime keeps us moving forward ...

Front office manager

1 months ago

Verified

... Despite all the possible improvements and updates, the system is still rough in some respects, unnecessarily complex. Maybe I would focus more on simplicity and connectivity for users. ...

Front office manager

1 months ago

Verified

... Despite all the possible improvements and updates, the system is still rough in some respects, unnecessarily complex. Maybe I would focus more on simplicity and connectivity for users. ...

General Manager

1 months ago

Verified

... The program has many features and customization options. It´s fast and reliable. We appreciate the connection with Housekeeping and Maintenance. ...

General Manager

1 months ago

Verified

... The program has many features and customization options. It´s fast and reliable. We appreciate the connection with Housekeeping and Maintenance. ...

Front Office Manager

1 months ago

Verified

... The only advantage is its simple interface, The main advantage of this PMS is its clean, straightforward interface, which makes it easy to navigate, even for beginners. ...

Front Office Manager

1 months ago

Verified

... Many essential features like routing, handling no-show reservations, and card downloading are only now being introduced – with claims that they’re "revolutionizing" hotel systems. However, these ...

Front Office Manager

1 months ago

Verified

... Many essential features like routing, handling no-show reservations, and card downloading are only now being introduced – with claims that they’re "revolutionizing" hotel systems. However, these functions have long been standard in top PMS solutions. The Concierge module is incomplete, the Pre-Stay functionality is one of the worst available, and integration with other services, like check-in kiosks and lock systems, is poor ...

CEO

1 months ago

Verified

... System reliability. Option to choose various filters and reports. System compatibility. The possibility to set some parameters according to your wishes and needs. ...

General Manager

1 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great for managers. All systems can be connect ...

General Manager

1 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and ...

General Manager

1 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great for managers. All systems can be connected ...

General Manager

1 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and ...

Sales and Revenue manager

1 months ago

Verified

... There should be the same payment gateway for both OTA and direct bookings. I would like to use two currencies - one on the main bill and the second currency on the guest´s bill. ...

Sales and Revenue manager

1 months ago

Verified

... There should be the same payment gateway for both OTA and direct bookings. I would like to use two currencies - one on the main bill and the second currency on the guest´s bill. ...

Reservation Manager

1 months ago

Verified

... I would suggested to improved the reports, should have more report for us to reconcile data for our statistic and revenue. ...

Deputy Director

1 months ago

Verified

... More effective synchronization of data between PMS HT and POS systems and acceleration of integration processes of external non-standard POS systems. ...

Deputy Director

1 months ago

Verified

... More effective synchronization of data between PMS HT and POS systems and acceleration of integration processes of external non-standard POS systems. ...

Chief Accounting

1 months ago

Verified

... Easy to use and user friendly for accounting. ...

Chief Accounting

1 months ago

Verified

... All good for now in my position as an accountant. I can get the information that I need easily. The new user is easy to plug-in with HotelTime Cloudbase software. ...

Chief Accounting

1 months ago

Verified

... All good for now in my position as an accountant. I can get the information that I need easily. The new user is easy to plug-in with HotelTime Cloudbase software. ...

Chief Accounting

1 months ago

Verified

... Easy to use and user friendly for accounting. ...

Account recieveable

1 months ago

Verified

... I can not think of anything at the moment. But we have stuck with payment between External system and HotelTime. We hope we can see futre development. ...

Chief accountant

1 months ago

Verified

... I would recommend about the interface with accounting software could be nicer if it can get done faster by ourself without contacting support. (Revenue centers added) ...

Vedoucí Recepce

1 months ago

Verified

... When filling in the guest at check-in, searching for guests in the directory if they have already visited the hotel in the past - option to open the guest's hotel account for loading items from the ...

Vedoucí Recepce

1 months ago

Verified

... Reservations, check-in ...

E-Commerce

1 months ago

Verified

... Reporting: We need a report to cover a work, ex. a nationality details, It can separate segment/channel/company in the listing. ...

Cluster Director of Operations

1 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

Cluster Director of Operations

1 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

Cluster Director of Operations

1 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

Cluster Director of Operations

1 months ago

Verified

... Room plan options easy to see and easy to check.It's like working on excel sheet. ...

Cluster Director of Operations

1 months ago

Verified

... - Should be flexible for Thailand as many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully and developed and apply to ...

Cluster Director of Operations

1 months ago

Verified

... Room plan options easy to see and easy to check.It's like working on excel sheet. ...

Operations Manager

1 months ago

Verified

... Some reports that can help me track data of extend stay guests or can issues report from guest history that how many times that they stay in the hotel. ...

Sales manager

1 months ago

Verified

... Useful systems for our hotel. It enables easy automation of daily hotel operations and significantly speeds up guest checkin. I especially appreciate the intuitive user interface and the well-structured statistics, which help me manage operations more effectively. Good ...

Revenue & Front Office Manager

27 days ago

Verified

... Reservations, room assignments, reports, invoicing, check in, gift vouchers, room racks, tape chart, sale, color resolution of reservations, log in to Hotel Time from anywhere. ...

Chief Accountant

25 days ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

Chief Accountant

25 days ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

Chief Accountant

25 days ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

Chief Accountant

25 days ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

Sales coordinator

24 days ago

Verified

... Great online system for many departments of our hotel. ...

operation manager

24 days ago

Verified

... This year is for us the first one we use Confero and HoteTime in our new big Pension (Guesthouse). For me it is very easy system for selling our accomodation, guest evidence, and can be connected ...

operation manager

24 days ago

Verified

... This year is for us the first one we use Confero and HoteTime in our new big Pension (Guesthouse). For me it is very easy system for selling our accomodation, guest evidence, and can be connected with another systems, like on-line booking engine and etc. together ...

Accountant

24 days ago

Verified

... Can be easily connected with other HotelTime Solutions systems developed to facilitate the management of various segments of hotel operations. ...

Accountant

24 days ago

Verified

... Can be easily connected with other HotelTime Solutions systems developed to facilitate the management of various segments of hotel operations. ...

Accountant

24 days ago

Verified

... Can be easily connected with other HotelTime Solutions systems developed to facilitate the management of various segments of hotel operations. ...

Reservations Manager

18 days ago

Verified

... The program is easy, can be connected with channel manager, payment systems etc. It is online, so in case of any emergency, the problem can be solved on by phone. ...

Finance manager

11 days ago

Verified

... The system works great on its own or in conjunction with HotelTime PMS, allowing sharing of the guest database or the ability to bill services to the hotel account. ...

Sales and Reservation Manager

19 days ago

Verified

... HotelTime has it all. The complex and flexibility of the system. Easy management. Compact, everything you need to run a property. I work from Europe, my colleague from Seychelles and we are both ...

Receptionist

9 days ago

Verified

... Very easy to use at reception, especially compared to our previous system. ...

Sales & Marketing Manager

7 days ago

Verified

... One in all solution with great flexibility. ...

Sales & Marketing Manager

7 days ago

Verified

... I think HT could have an even bigger impact on the market if they would to further develop their marketing tools within their environment such as email marketing and a sophisticated CRM. But I would ...

Sales & Marketing Manager

7 days ago

Verified

... We had worked with several PMS before but there have always been some areas where it did not work out for us. With HT all the headache went away. The program literally could facilitate all the ...

Hotel Manager

19 days ago

Verified

... Complex solution for high-end resort ...

Hotel Manager

19 days ago

Verified

... Complex solution for high-end resort ...

Hotel Manager

19 days ago

Verified

... We really appreciate the complexity of the systems as we offer wide range of high-end services – hotel, spa, fine dining restaurant, weddings, various events… ...

Front Office Manager

3 months ago

Verified

... The program is clear and easy for new people to learn. In the new version, we are grateful for the new options for parking rooms. Original: Program je přehledný a je snadné i pro nové lidi se ...

Manager

3 months ago

Verified

... A simple, clear program that works well. Possibility to connect anywhere. Great for working at home office. Fast processing of requests. Lots of features. Original: Jednoduchý, přehledný program, ...

Chief of the Reception

3 months ago

Verified

... We are using HotelTime as a reservation system and it is best reservation systems we have ever had. As I am talking from the reservation and reception point of view, it's easy to learn for the new ...

Chief of the Reception

3 months ago

Verified

... We are using HotelTime as a reservation system and it is best reservation systems we have ever had. As I am talking from the reservation and reception point of view, it's easy to learn for the new ...

Chief of the Reception

3 months ago

Verified

... Easy to use, efficient, all required informations in one program. ...

Account Manager

3 months ago

Verified

... I want to have a support Thai team. Because when have a problem them can fix problem and get success well. ...

Sales and marketing director

3 months ago

Verified

... Hoteltime as well Vento are one of the best option for your bussiness on the market. They are easy to use, have cloud solutions - which is very handy, you can use the software on the phone anywhere, ...

Manager

3 months ago

Verified

... Sometimes it might be helpful for us to have an „easier to understand“ instructions on have to use the software but overall we are satisfied. ...

Manager

3 months ago

Verified

... Terrible experience ...

Manager

3 months ago

Verified

... It's cloud based. There is nothing else nice to say about this solution. Was told it intergrated with their pos system and this was untrue. It's a nightmare. ...

E-commerce coordinator

14 days ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

Front office manager

19 days ago

Verified

... The possibility of editing reservations, the price divisions etc when the reservation has already started in previous days but is still checked in. ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with account ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Head of reception

7 days ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by diffrent access devices. Possibility use HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with ...

Guest service agent

19 days ago

Verified

... No idea, for now, we've had no problems in part of the reservation and Guest service agent. It's a generally good system. ...

operation director

3 months ago

Verified

... Long term cooperation, maximum satisfaction ...

operation director

3 months ago

Verified

... Better connection between the HotelTime and Vento systems for additional sales and its warehouse management, faster updating of new legislation, ...

Wellness Cordinator

19 days ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

Wellness Cordinator

19 days ago

Verified

... Outlet plan reservation is good. ...

IT

18 days ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

IT

18 days ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by themselves so that the backup ...

IT

18 days ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the HW ID by ...

Recepitonist

13 days ago

Verified

... How easy it can be to manage your reservations, make checkin, offer an spa product via a web browser. ...

Recepitonist

13 days ago

Verified

... Simplicity and accessibility to the system. Possibility to modify the user desktop. HotelTime communication with other online servers. A wide range of HotelTime products. ...

CEO

3 months ago

Verified

... Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions ...

CEO

3 months ago

Verified

... We focused on improving the guest experience and realised that technology plays a vital role in improving it. That's why we undertook a comprehensive re-evaluation of hotel tech in order to elevate the brand. Through lengthy discussions with Jan Hejny, it became clear that OREA's previous on-premise system was holding OREA back. Today, OREA is a recognized ...

Owner

2 months ago

Verified

... Czech Inn Hotels and HotelTime Solutions are growing and cooperating together since the very beginning. The successful development of the HotelTime cloud platform allows us to easily manage operations not only at individual hotels, but also conveniently from our headquarters ...

Owner

2 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

Reservation agent

2 months ago

Verified

... No improvement needed in part of reservations may be little thing about accounting, but overall is perfect i have joined since implementing they also provided good training. ...

executive

2 months ago

Verified

... Unfortunately during last year there was a significant raise of fees which in my opinion is not relevant. Under these circumstances we are forced to find new solutions. We are a small pension with a ...

executive

2 months ago

Verified

... Unfortunately during last year there was a significant raise of fees which in my opinion is not relevant. Under these circumstances we are forced to find new solutions. We are a small pension with a ...

executive

2 months ago

Verified

... longtime cooperation ...

FD

2 months ago

Verified

... From the point of view of our experience, when we are not that much in the field, we can't think of anything to improve with the use of SW HT. ...

Front desk

1 months ago

Verified

... I have been working with HotelTime since 2011.It is more than 10 years experience with HotelTime and they've made incredible progress in that time, especially in customer support. ...

Front desk

1 months ago

Verified

... More than 10 years experience with HotelTime in one hotel facility ...

Front desk

1 months ago

Verified

... More than 10 years experience with HotelTime in one hotel facility ...

Operations manager

1 months ago

Verified

... Automated warehouse management should be included in Vento licence for free. At the moment this service is available as outsourcing. ...

Operations manager

1 months ago

Verified

... Automated warehouse management should be included in Vento licence for free. At the moment this service is available as outsourcing. ...

Receptionist

1 months ago

Verified

... Nothing to improve :) still the best managing system I was working with.. But I would love a feature where I could detach a document from a reservation and attach it to another reservation. ...

Supervisor, Sommelier

1 months ago

Verified

... I have no other words to say about the app. Works great, all employees are happy about the product you make. ...

Supervisor, Sommelier

1 months ago

Verified

... I have no other words to say about the app. Works great, all employees are happy about the product you make. ...

Front office manager

1 months ago

Verified

... HotelTime PMS is very fast and responsive with Minimal down time. Able to provide data effectively and has a very helpful support team. ...

Front office manager

1 months ago

Verified

... Fast and responsive ...

Front office manager

1 months ago

Verified

... It's simple to use, everything is displayed briefly and clearly. A new employee can easily find his way around. The system is well-organized. Reservations are made quickly and easily. The colors of ...

CEO

1 months ago

Verified

... I don't have anything what I prefer. I like the software as a whole. Maybe 2 things I would highlight - reports are very good and the booking system is excellent. ...

General Manager

1 months ago

Verified

... Our most popular Hotel Program. ...

Front Office Manager

1 months ago

Verified

... Many essential features like routing, handling no-show reservations, and card downloading are only now being introduced – with claims that they’re "revolutionizing" hotel systems. However, these functions have long been standard in top PMS solutions. The Concierge module is incomplete, the Pre-Stay functionality is one of the worst available, and integration with other services, like check-in kiosks and lock systems, is poor. Overall, it’s an unfinished ...

General Manager

1 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great ...

General Manager

1 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and ...

Reservation Manager

1 months ago

Verified

... We really appreciate the effort to innovate your services, however less frequency of updates with better results would be welcome. ...

Reservation Manager

1 months ago

Verified

... We really appreciate the effort to innovate your services, however less frequency of updates with better results would be welcome. ...

Reservation Manager

1 months ago

Verified

... We really appreciate the effort to innovate your services, however less frequency of updates with better results would be welcome. ...

Manager

1 months ago

Verified

... Very productive. ...

Hotel manager

1 months ago

Verified

... Flexibility and scalability, availability from anywhere, automatic updates and maintenance, simpler and faster implementation of new solutions, real-time collaboration, individual solutions. ...

Hotel manager

1 months ago

Verified

... Nothing, they are perfect on their own Nothing, they are perfect in their own right and know what the hotelier's needs are, in short, people in the right place! ...

Hotel manager

1 months ago

Verified

... Nothing, they are perfect on their own Nothing, they are perfect in their own right and know what the hotelier's needs are, in short, people in the right place! ...

Chief Accounting

1 months ago

Verified

... All good for now in my position as an accountant. I can get the information that I need easily. The new user is easy to plug-in with HotelTime Cloudbase software. ...

Account recieveable

1 months ago

Verified

... I can not think of anything at the moment. But we have stuck with payment between External system and HotelTime. We hope we can see futre development. ...

Vedoucí Recepce

1 months ago

Verified

... Before the release of the new version, a more detailed description of the upcoming changes, finding out whether the upcoming changes are also beneficial according to users - if two options are ...

general manager

1 months ago

Verified

... User friendly software with additional potential ...

general manager

1 months ago

Verified

... User friendly software with additional potential ...

Complex Ecommerce Manager

1 months ago

Verified

... To Improve the report relate to nationality to allow selection of reservations made would be beneficial for more detailed analysis and insights. ...

Sales manager

1 months ago

Verified

... It's great that the system is constantly being upgraded, but I would appreciate more direct communication with the sales representatives about new features. We receive emails, but often we don't ...

Sales manager

1 months ago

Verified

... Perfect solution for our hotel ...

CEO

1 months ago

Verified

... We are extremely satisfied with HotelTime PMS. It’s an incredibly intuitive platform that makes managing our operations seamless. The system’s automation features save us a significant amount of time, allowing us to focus more on delivering ...

CEO

1 months ago

Verified

... We are extremely satisfied with HotelTime PMS. It’s an incredibly intuitive platform that makes managing our operations seamless. The system’s automation features save us a significant amount of time, allowing us to focus more on delivering exceptional service to our guests. Implementation was straightforward, and the user-friendly interface made training our staff a breeze. Highly recommended for anyone looking for a reliable ...

receptionist