HotelTime PMS

4.6 (515 REVIEWS)

HT Score

92 out of 100

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Michael, Lina, Jake + 52 more experts recommend HOTELTIME

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HotelTime PMS

4.6 (515 REVIEWS)

Ranked 4 (out of 315) in Property Management Systems

Fully featured cloud-based PMS system with more than 650 customers in 20+ countries world-wide.

93% recommended by 345 hotels

Asten Hotels, SUHA Hospitality, L’Hotels & 342 others

Bell avatar Bell - AI powered product analyst

I analyzed all of HOTELTIME’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the robust and flexible features of HotelTime Solutions, praised for its seamless integration across various operations, facilitating the automation of daily tasks. The PMS and POS modules, cloud-based access, and dynamic reporting are frequently highlighted as key benefits. However, users also mention areas for improvement, such as report customization, AI tools, and integrations. These features significantly impact revenue management and cost-efficiency while enhancing customer service.

Asten Hotels, SUHA Hospitality, L’Hotels & 342 others

Read their reviews

Partners say

Industry experts recommend HotelTime PMS for its forward-thinking, fully cloud-based solution that seamlessly integrates with various hotel operations, from room reservations to spa services. Its real-time data access, vast integration options, and flexible features cater to both independent hotels and large chains. Experts highlight its strong customer support and continuous innovation. Critically, some note occasional complexities in module setups and highlight the need for improved sustainability integrations.

Michael, Lina, Jake and 52 others

Read their recommendations

Support

World-class

41 reviews mentions in "Support"

31 positive

10 negative

Hoteliers often highlight the excellent customer support provided by HOTELTIME's Property Management System, HotelTime PMS. They frequently mention the prompt responsiveness of the support team, which quickly resolves issues via ticketing systems and live chat. Users appreciate the premium online support and regular updates, which contribute to effective troubleshooting. The knowledgeable and professional nature of the support staff also facilitates smooth onboarding and setup for new users. Overall, the availability and expertise of the support channels significantly enhance the user experience, making it easier to manage hotel operations efficiently.

Sales & Marketing Manager

2 months ago

Verified

... work with the support team as they get back to you immediately if you have any questions or suggestions. ...

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Head of reception

2 months ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to ...

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Front office manager

2 months ago

Verified

... Interconnection of all applications HOTELTIME, Vento, Libero, Easy control of programs Regural updates and premium online support Quick troubleshooting Cloud program - connection for any places ...

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Reservation Agent

2 months ago

Verified

... Intuitive and easy daily work, user friendly and very clear for everybody. New functions which save time and minimalize making mistakes. ...

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Accounting/Finance

2 months ago

Verified

... supposed the internet is available. This maximizes timely decision making process from the investors/managers ...

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Recepitonist

2 months ago

Verified

... Work with guest profile history. Extension of timeout for logout due to inactivity. Automatic logout at certain times (3.AM). Showing bookmarks I don't have permission to view. ...

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E-commerce coordinator

2 months ago

Verified

... clients, is confusing, I always have to go through each reservation and assign to it whether it is an individual client or ...

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3 months ago

Verified

... Professional support, via ticket combined with live chat, quick troubleshooting.The ...

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Reservations Manager

3 months ago

Verified

... The program is easy, can be connected with channel manager, payment systems etc. It is online, so in case of any emergency, the problem can be solved on by phone. ...

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Sales and Reservation Manager

3 months ago

Verified

... be more easier and I would appreciate if we could download the databases of our guest anytime we want instead of asking ...

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Wellness Cordinator

3 months ago

Verified

... I have no problem experience with the system, I have limited authorized to manage spa booking , and bills for me in the spa side are no problem at all. ...

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Receptionist

3 months ago

Verified

... For now i have nothing to recommend, but just sometime our hotel’s internet is down and it affected to system. ...

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Hotel manager

3 months ago

Verified

... Customer support is reacting to our problems very quickly and they are really trying to find a solution. Also we have very good experience with communication with Sales manager. ...

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COO

3 months ago

Verified

... and ready to assist. Responses to our requests come almost immediately, which gives us confidence that we are ...

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Accountant

3 months ago

Verified

... We use Confero and HotelTime in reception, and everything works good. Was long time to teach everything if you do in only hour a day. but after month we are able to use it simple way. ...

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Chief Accountant

3 months ago

Verified

... Customer is very responsive and fast response,they are always find the solution for us. The system also very easy to use. ...

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Accountant and Auditor

3 months ago

Verified

... Customer support super helpful and very fast to solve the issue they very well trained I could say. And the PMS is very easy to use, very impressed. ...

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Revenue & Front Office Manager

3 months ago

Verified

... reservations, log in to Hotel Time from anywhere. ...

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Front office manager

3 months ago

Verified

... every day, and if the chatbot service could reply quickly, within 5 minutes, especially in case of urgent issues ...

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Sales manager

3 months ago

Verified

... would appreciate more direct communication with the sales representatives about new features. We receive emails, ...

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CEO

3 months ago

Verified

... more on delivering exceptional service to our guests. Implementation was straightforward, and the user-friendly interface made ...

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Operations Manager

3 months ago

Verified

... Khun Kat is always helpful and kindness, She is prompt response when we need helps or need training abount system. ...

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manager

3 months ago

Verified

... Great 1st level support - friendly, patient operators with excellent knowledge. They answer the phone right away or return calls promptly. ...

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Senior Receptionist

3 months ago

Verified

... settlement. (4.) The support team should be available 24/7 or at least cover a 7-day support period. (5.) Support should have access ...

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Cluster Director of Operations

3 months ago

Verified

... closed shift and should be button closed shift for each user not manually add our own amount which may not correct and ...

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Front Office Manager

4 months ago

Verified

... Easy to use for PMS cloud-based software. Customer support is very easy to contact and always follow up the opening ticket and the issues that we've reported until resolved. ...

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Hotel Manager

4 months ago

Verified

... only provide immediate solutions but also guide us on troubleshooting for future situations. This level of support has been invaluable ...

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Chief accountant

4 months ago

Verified

... Customer support agents are the best, they are very helpful and always find solutions for any obstacles we were facing. ...

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Deputy Director

4 months ago

Verified

... A large degree of customization of the system according to our needs. Very good communication with HotelTime representatives, both with Mr. Skurzok, and professional training for Mr. Kures's staff. ...

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General Manager

4 months ago

Verified

... readers, scanners etc. to save your time). It is also good to mention their support, where our staff can find help, ...

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Manager

4 months ago

Verified

... Everything works fine. We are satisfied. Support and managers work absolutely fast. I don't see anything that could be improved. ...

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Reservation Manager

4 months ago

Verified

... I can not think of anything to improve but it's definitely great if Hoteltime has a variety of reports While the existing reports are very helpful too. ...

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CEO

4 months ago

Verified

... Understands clients and their needs. ...

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Hotel manager

4 months ago

Verified

... monthly reporting of visitors by nationality to the Czech Statistical Office it would help us to automatically ...

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Hotel manager

4 months ago

Verified

... access to prompt and professional support, capable of swiftly addressing all our requests and tickets via online ...

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Front office manager

4 months ago

Verified

... the reservation again in the overview. If we have a company stored in the directory and a guest wants to overwrite another address on it because the company has multiple branches, the system will not allow it at that moment because of the duplicate company in the directory. ...

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Reservation Manager

4 months ago

Verified

... We like that it is not difficult to work with HotelTime, reporting is also good and team reacts quickly to out questions. ...

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executive

4 months ago

Verified

... longtime cooperation ...

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Reservation agent

4 months ago

Verified

... Complex system which many functions, but still easy to use example management report can be easily export to excel file. Friendly eager and helpful. ...

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Resort Manager

4 months ago

Verified

... The front office functions, particularly the billing feature, are currently quite confusing and not user-friendly. Additionally, room type availability is essential for the reservation team. ...

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Reservation

4 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

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Chief Account Manager

5 months ago

Verified

... Sometimes, I prefer to receive answers via phone call instead of through a link. This ...

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Owner

5 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

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CEO

5 months ago

Verified

... Hotel time is open to work on suggestions for improvement of the product ...

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General Manager

5 months ago

Verified

... - I am missing the "undo" button - even the manager is not able to cancel items on the bills the way that the client would not notice that there was a previously mistake made ...

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Front Office Manager

5 months ago

Verified

... occurs, it is not essential and everything can be solved with support that is either online or on the phone. Original: ...

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Chief of the Reception

5 months ago

Verified

... view, it's easy to learn for the new staff, transparent and quick. ...

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Account Manager

5 months ago

Verified

... Something is good in program and something is not good. Some time I don't understand and I want thai team to Support ...

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Manager

5 months ago

Verified

... None of the terminology in english makes any sense. Support is also terrible; you almost have to beg them to help you. ...

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Head of Digital

5 months ago

Verified

... Better management of expectations what will be deliverd and when ;-) ...

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Resort manager

14 months ago

Verified

... Support; National holidays in rooms overview - there should be an option of coloured or highligted day of national holidays ...

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Receptionist

14 months ago

Verified

... - quick response to any query or problem - online trainings at the time of covid, all explained in detail - friendly and helpful staff ...

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Resort Manager

14 months ago

Verified

... Reliable Performance the system's performance is consistently. smooth and uninterrupted operations during peak hours, Customization options and scalability make it adaptable to our business needs. ...

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Automation

Effortless

30 reviews mentions in "Automation"

29 positive

1 negative

Hoteliers often find HotelTime PMS to be highly effective in automating essential tasks, significantly reducing manual work and enhancing operational efficiency. Users appreciate that the software automates complex processes such as billing, reporting, and reservation management, enabling seamless operation and minimizing human error. The system provides automation capabilities that align with property-specific needs, ensuring that requirements are met without added complexity. Additionally, the cloud-based nature of the software allows for easy access and management from any location, thus supporting further automation in self-service reception settings and remote management. This level of automated service is consistently praised for improving property management activities and saving time, leading to smoother hotel operations.

Manager

2 months ago

Verified

... The idea of the system giving you an alert update when a room charge has been done - for remind ...

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Sales & Marketing Manager

2 months ago

Verified

... out for us. With HT all the headache went away. The program literally could facilitate all the requirements we had for our property, ...

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Head of reception

2 months ago

Verified

... 1) Sorting of the Permissions selection, enable keyword searching. 2) Be able to do early check-out ...

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Receptionist

2 months ago

Verified

... I've been using the system at reception for more than a week now and haven't found any improvements needed - I'm very satisfied how HotelTime has improved our day-to-day tasks. ...

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Front office manager

2 months ago

Verified

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Recepitonist

2 months ago

Verified

... Work with guest profile history. Extension of timeout for logout due to inactivity. Automatic logout at certain times (3.AM). Showing bookmarks I don't have permission to view. ...

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E-commerce coordinator

2 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

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3 months ago

Verified

... Professional support, via ticket combined with live chat, quick troubleshooting.The software works through a cloud server, can access information anywhere through the app or browser. ...

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Manager

3 months ago

Verified

... the possibility of access from anywhere (we have a self-service reception). Also very good customer support ...

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Wellness Cordinator

3 months ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

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Manager

3 months ago

Verified

... While these systems are really invaluable, there is always some room for growth. The PMS could also offer AI-based tools. ...

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Reservation manager

3 months ago

Verified

... system. Thanks to the simplicity of all processes, even the employees of our hotel reception ...

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Sales coordinator

3 months ago

Verified

... different departments of the hotel thanks to this system, invoicing is relatively simple. I appreciate that the system works online without ...

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Sales director

3 months ago

Verified

... Very easy to operate the system and excellent Support, I also want to appreciate the approach of the team HotelTime when we have individual requests to change the system. ...

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Receptionist

3 months ago

Verified

... We can set everything what we need, it We can set up anything we need, after a thorough familiarization it becomes easy to use, booking and serving the client is simple and fast. ...

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Accountant

3 months ago

Verified

... We use Confero and HotelTime in reception, and everything works good. Was long time to teach everything if you do in only hour a day. but after month we are able to use it simple way. ...

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Front office manager

3 months ago

Verified

... allows you to check in, check out, and update the housekeeping status via mobile phone, as it is cloud-based ...

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Sales manager

3 months ago

Verified

... Useful systems for our hotel. It enables easy automation of daily hotel operations and significantly ...

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CEO

3 months ago

Verified

... Automatization is great Excellent and Intuitive Solution ...

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Operations Manager

3 months ago

Verified

... Some reports that can help me track data of extend stay guests or can issues report from guest history that how many times that they stay in the hotel. ...

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general manager

3 months ago

Verified

... Customer Relationship Management); housekeeping app (notification,the possibility to indicate a request for a resort and not only for a room; and more); reporting ...

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Cluster Director of Operations

3 months ago

Verified

... Room plan options easy to see and easy to check.It's like working on excel sheet. ...

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Manager

3 months ago

Verified

... improved. Or when a guest returns to us every year, the platform could ask us if the guest would like to come next year, on ...

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Hotel Manager

4 months ago

Verified

... user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part is the reliable ...

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Chief accountant

4 months ago

Verified

... I would recommend about the interface with accounting software could be nicer if it can get done faster by ourself without contacting support. (Revenue centers added) ...

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Vedouci Recepce

4 months ago

Verified

... Reservations, check-in ...

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Reservation Manager

4 months ago

Verified

... Customer support always super helpful and fast response, TeThey always understading the issues. The system for reservations also not complicated makes our daily operations goes smoothly. ...

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Reservation Manager

4 months ago

Verified

... intuitive, allowing my team to navigate tasks like reservations and billing with ease. Training new staff has been quick ...

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CEO

4 months ago

Verified

... Document reader for check- in, which can read all types of travel or personal documents. Scanner for warehouse management - electronic loading of income documents into the system ...

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Hotel manager

4 months ago

Verified

... planning, then also the mobile app for housekeeping ... ... Automatic sending of documents for monthly reporting ...

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Hotel manager

4 months ago

Verified

... Vento for over two years, which has significantly streamlined our work processes. The increased efficiency and time savings ...

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Front office manager

4 months ago

Verified

... possibilities to facilitate the operation of the hotel. Checkin can be done in a few clicks and is quick. ...

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Receptionist

4 months ago

Verified

... HotelTime is super easy to use and simplifies the management of daily tasks. The interface is simple and organized, allowing ...

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Reservation agent

4 months ago

Verified

... Complex system which many functions, but still easy to use example management report can be easily export to excel file. Friendly eager and helpful. ...

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Owner

5 months ago

Verified

... How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions? ...

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General Manager

5 months ago

Verified

... is able to manipulate with it - ability to set up different rights to different users - good optimization for ...

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Manager

5 months ago

Verified

... HotelTime software help us to successfully run a fully automated hotel. Without the help of their systems that enable us to manage our services from anywhere, it would not be possible. ...

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operation director

5 months ago

Verified

... Better connection between the HotelTime and Vento systems for additional sales and its warehouse management, faster updating of new legislation, ...

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Integrations

Seamless

27 reviews mentions in "Integrations"

18 positive

9 negative

Hoteliers often highlight the strong integration capabilities of HotelTime PMS with various back office systems, allowing seamless reconciliation of front and back office activities. The software can easily connect with external systems like channel managers, payment systems, and accounting documents to streamline operations. Users appreciate its ability to share guest databases and bill services, which enhances efficiency in hotel management. Furthermore, the cloud-based system supports global access, enabling management from different locations, which is crucial for timely decision-making. Despite its powerful integration features, users note the importance of customizable integrations to tailor functionality to specific business needs.

Head of reception

2 months ago

Verified

... HotelTime data in Libero, like name of ghoest plus transfer payment. Conection with accounting documents. A lot ...

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Front office manager

2 months ago

Verified

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Finance manager

2 months ago

Verified

... The system works great on its own or in conjunction with HotelTime PMS, allowing sharing of the guest database or the ability to bill services to the hotel account. ...

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Accounting/Finance

2 months ago

Verified

... The ability of the software to be customized to integrate with the back office system for accounting purposes for reconciliation of front office and back office activities ...

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Recepitonist

2 months ago

Verified

... Simplicity and accessibility to the system. Possibility to modify the user desktop. HotelTime communication with other online servers. A wide range of HotelTime products. ...

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E-commerce coordinator

2 months ago

Verified

... day so that a report can be generated for that day. Overview of partners' sales by sales is it is confusing, the report ...

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3 months ago

Verified

... The deduction of sold products from PMS and Vento is more varied and the user can update the Mapping ...

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Reservations Manager

3 months ago

Verified

... The program is easy, can be connected with channel manager, payment systems etc. It is online, so in case of any emergency, the problem can be solved on by phone. ...

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Receptionist

3 months ago

Verified

... For now i have nothing to recommend, but just sometime our hotel’s internet is down and it affected to system. ...

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Sales coordinator

3 months ago

Verified

... Great online system for many departments of our hotel. ...

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operation manager

3 months ago

Verified

... selling our accomodation, guest evidence, and can be connected with another systems, like on-line booking engine and etc. together ...

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Accountant

3 months ago

Verified

... Can be easily connected with other HotelTime Solutions systems developed to facilitate the management of various segments of hotel operations. ...

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Chief Accountant

3 months ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

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Revenue & Front Office Manager

3 months ago

Verified

... Definitely billing vouchers from Bookolo in the reservation. So it's easy to bill and we don't have to enter it manually. If you could do retail inventory in Hotel Time as easily as in Vento. ...

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Sales manager

3 months ago

Verified

... which help me manage operations more effectively. Good POS with other integrations. ...

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Operations Manager

3 months ago

Verified

... Some reports that can help me track data of extend stay guests or can issues report from guest history that how many times that they stay in the hotel. ...

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Cluster Director of Operations

3 months ago

Verified

... concerned to government things such as Tax Invoice, VAT, and any requirements from partner should be listened carefully ...

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E-Commerce

3 months ago

Verified

... Reporting: We need a report to cover a work, ex. a nationality details, It can separate segment/channel/company in the listing. ...

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Chief Accounting

4 months ago

Verified

... All good for now in my position as an accountant. I can get the information that I need easily. The new user is easy to plug-in with HotelTime Cloudbase software. ...

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Account recieveable

4 months ago

Verified

... I can not think of anything at the moment. But we have stuck with payment between External system and HotelTime. We hope we can see futre development. ...

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Chief accountant

4 months ago

Verified

... I would recommend about the interface with accounting software could be nicer if it can get done faster by ourself without contacting support. (Revenue centers added) ...

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Vedouci Recepce

4 months ago

Verified

... in the directory if they have already visited the hotel in the past - option to open the guest's hotel account for loading items from the restaurant even ...

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Reservation Manager

4 months ago

Verified

... I would suggested to improved the reports, should have more report for us to reconcile data for our statistic and revenue. ...

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Deputy Director

4 months ago

Verified

... More effective synchronization of data between PMS HT and POS systems and acceleration of integration processes of external non-standard POS systems. ...

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General Manager

4 months ago

Verified

... great for managers. All systems can be connected to 3rd party programs (accounting system, ...

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Sales and Revenue manager

4 months ago

Verified

... There should be the same payment gateway for both OTA and direct bookings. I would like to use two currencies - one on the main bill and the second currency on the guest´s bill. ...

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Front Office Manager

4 months ago

Verified

... Many essential features like routing, handling no-show reservations, and card downloading are only now being introduced – with claims that they’re "revolutionizing" hotel systems. However, these functions have long been standard in top PMS solutions. The Concierge module is incomplete, the Pre-Stay functionality is one of the worst available, and integration with other services, like check-in kiosks and lock systems, is poor. Overall, ...

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CEO

4 months ago

Verified

... System reliability. Option to choose various filters and reports. System compatibility. The possibility to set some parameters according to your wishes and needs. ...

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General Manager

4 months ago

Verified

... The program has many features and customization options. It´s fast and reliable. We appreciate the connection with Housekeeping and Maintenance. ...

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Front office manager

4 months ago

Verified

... Despite all the possible improvements and updates, the system is still rough in some respects, unnecessarily complex. Maybe I would focus more on simplicity and connectivity for users. ...

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Assistant Managing Director

4 months ago

Verified

... only allows for one at a time. Additionally, when we connect HotelTime to our channel manager, we occasionally experience ...

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Reservation

4 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

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General Manager

5 months ago

Verified

... good optimization for mobile devices - ability to connect it to Channel Manager ...

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Manager

5 months ago

Verified

... simple, clear program that works well. Possibility to connect anywhere. Great for working at home office. Fast processing ...

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Manager

5 months ago

Verified

... was told by support I could pay to have this feature added to software. Whenever you have a problem, or a feature is missing they reply that "No other customer has asked for this". I find it insulting that they reply that you don't need receipts in the language of the country I'm doing business in. By the way we picked the solution because they told us in a sales pitch that they support thai language. You just can't print receipts in thai. They have no clue that english receipts do no good when filling taxes in Thailand, we will need to have each receipt translated to use for tax purposes. We also paid to have room key card programming added to hoteltime, this was also a joke. ...

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Head of Digital

5 months ago

Verified

... were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, ...

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Value

Outstanding

47 reviews mentions in "Value"

41 positive

6 negative

Hoteliers often find significant value in HotelTime's Property Management System (PMS) due to its ability to simplify reception tasks, enhance management of reservations, and efficiently handle property management requirements. The system's flexibility allows users to tailor the software to their needs, addressing previous pain points experienced with other PMS solutions. Its capacity to consolidate and manage various tasks, such as occupancy management and price setting, contributes to its high perceived value. Users appreciate the wide range of possibilities, including easy integration with accounting documents, data accessibility on different devices, and overall streamlining of manual processes. Furthermore, hoteliers recognize the software's potential to expand its market impact by enhancing marketing tools, indicating a forward-thinking development strategy that adds to its comprehensive value proposition.

Sales & Marketing Manager

2 months ago

Verified

... One in all solution with great flexibility. ...

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Head of reception

2 months ago

Verified

... Overview about reservation and prices. Possibility use HotelTime by ...

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Receptionist

2 months ago

Verified

... Very easy to use at reception, especially compared to our previous system. ...

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Finance manager

2 months ago

Verified

... We are pretty satisfied with the Spa software. They keep on bringing new functions and keep working on this system to make it better and better. ...

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Recepitonist

2 months ago

Verified

... How easy it can be to manage your reservations, make checkin, offer an spa product via a web browser. ...

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E-commerce coordinator

2 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

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3 months ago

Verified

... the user can update the Mapping Table by themselves.License Terminal : granting the user the right to change the ...

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Manager

3 months ago

Verified

... We would also welcome a lite version for small accommodation facilities of up to 10 rooms that do not use all the possibilities of the PMS. ...

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Reservations Manager

3 months ago

Verified

... The "Ladder of groups" after the change are very uncomfortable. Also I am missing the "Subtract unused nights" because I am charging them for another code. ...

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Sales and Reservation Manager

3 months ago

Verified

... complex and flexibility of the system. Easy management. Compact, everything you need to run a property. I work from ...

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Hotel Manager

3 months ago

Verified

... Complex solution for high-end resort ...

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Front office manager

3 months ago

Verified

... The possibility of editing reservations, the price divisions etc when the reservation has already started in previous days but is still checked in. ...

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Guest service agent

3 months ago

Verified

... No idea, for now, we've had no problems in part of the reservation and Guest service agent. It's a generally good system. ...

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Wellness Cordinator

3 months ago

Verified

... I'm using the Outlet plan module in HotelTime (Spa department) so far is very good. It's easy to manage booking and post spa bills. ...

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Hotel manager

3 months ago

Verified

... Customer support is reacting to our problems very quickly and they are really trying to find a solution. Also we have very good experience with communication with Sales manager. ...

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COO

3 months ago

Verified

... time and increasing the efficiency of our staff. A major advantage is the fast and professional support. Every question or issue we have had was addressed quickly and effectively. The communication with the support team is of a very high standard—they are always willing and ready to assist. Responses to our requests come almost immediately, which gives us confidence that we are in good hands. This level of customer support is truly a major plus, setting this system apart from its competitors. ...

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operation manager

3 months ago

Verified

... Professional hotel system ...

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Receptionist

3 months ago

Verified

... way to see the sales odd products - hotel services, minibar. Sometimes we need to do some cancelation odd final ...

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Accountant

3 months ago

Verified

... Vero good working hotel system ...

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Hotel Manager

3 months ago

Verified

... We would recommend to develop the reports for reservation,revenue,forecast reports etc. to have more accurate and easy to reconcile that the current ones. ...

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Accountant and Auditor

3 months ago

Verified

... Customer support super helpful and very fast to solve the issue they very well trained I could say. And the PMS is very easy to use, very impressed. ...

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receptionist

3 months ago

Verified

... I don't know. Dividing the room into two people when paying, not accompanying, another way. Otherwise there is nothing to complain about ...

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Sales manager

3 months ago

Verified

... It's great that the system is constantly being upgraded, but I would appreciate more direct communication ...

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Sales manager

3 months ago

Verified

... Useful systems for our hotel. It enables easy automation of daily hotel operations and significantly speeds up ...

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CEO

3 months ago

Verified

... significant amount of time, allowing us to focus more on delivering exceptional service to our guests. Implementation was ...

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Complex Ecommerce Manager

3 months ago

Verified

... beneficial for more detailed analysis and insights. ...

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general manager

3 months ago

Verified

... User friendly software with additional potential ...

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Chief Accounting

4 months ago

Verified

... All good for now in my position as an accountant. I can get the information that I need easily. The new user is easy to plug-in with HotelTime Cloudbase software. ...

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Account recieveable

4 months ago

Verified

... HotelTime. We hope we can see futre development. ...

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Vedouci Recepce

4 months ago

Verified

... version, a more detailed description of the upcoming changes, finding out whether the upcoming changes are also beneficial according to users - if two options are ...

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Hotel manager

4 months ago

Verified

... Flexibility and scalability, availability from anywhere, automatic updates and maintenance, simpler and faster implementation of new solutions, real-time collaboration, individual solutions. ...

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General Manager

4 months ago

Verified

... be in touch with hotel anytime and anywhere. It is great for managers. All systems can be connected to 3rd party ...

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Reservation Manager

4 months ago

Verified

... We really appreciate the effort to innovate your services, however less frequency of updates with better results would be welcome. ...

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Manager

4 months ago

Verified

... Very productive. ...

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Front Office Manager

4 months ago

Verified

... kiosks and lock systems, is poor. Overall, it’s an unfinished product. They should look at how top PMS systems like ...

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CEO

4 months ago

Verified

... I don't have anything what I prefer. I like the software as a whole. Maybe 2 things I would highlight - reports are very good and the booking system is excellent. ...

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General Manager

4 months ago

Verified

... Our most popular Hotel Program. ...

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Front office manager

4 months ago

Verified

... displayed briefly and clearly. A new employee can easily find his way around. The system is well-organized. Reservations are made quickly and easily. The colors of the room numbers are clear and easy to navigate. The room blocking function allows us to easily distinguish between rooms that we are not allowed to ...

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Front office manager

4 months ago

Verified

... HotelTime PMS is very fast and responsive with Minimal down time. Able to provide data effectively and has a very helpful support team. ...

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Supervisor, Sommelier

4 months ago

Verified

... I have no other words to say about the app. Works great, all employees are happy about the product you make. ...

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Operations manager

4 months ago

Verified

... Automated warehouse management should be included in Vento licence for free. At the moment this service is available as outsourcing. ...

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Receptionist

4 months ago

Verified

... Nothing to improve :) still the best managing system I was working with.. But I would love a feature where I could detach a document from a reservation and attach it to another reservation. ...

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Front desk

4 months ago

Verified

... I have been working with HotelTime since 2011.It is more than 10 years experience with HotelTime and they've made incredible progress in that time, especially in customer support. ...

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4 months ago

Verified

... From the point of view of our experience, when we are not that much in the field, we can't think of anything to improve with the use of SW HT. ...

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executive

4 months ago

Verified

... Unfortunately during last year there was a significant raise of fees which in my opinion is not relevant. ...

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Reservation agent

4 months ago

Verified

... No improvement needed in part of reservations may be little thing about accounting, but overall is perfect i have joined since implementing they also provided good training. ...

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Owner

5 months ago

Verified

... operations not only at individual hotels, but also conveniently from our headquarters. We look forward to growing more hotels ...

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CEO

5 months ago

Verified

... We focused on improving the guest experience and realised that technology plays a vital role in improving it. That's why we undertook a comprehensive re-evaluation of hotel tech in order ...

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Manager

5 months ago

Verified

... works well. Possibility to connect anywhere. Great for working at home office. Fast processing of requests. Lots of features. Original: Jednoduchy, ...

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Front Office Manager

5 months ago

Verified

... new version, we are grateful for the new options for parking rooms. Original: Program je prehledny a je snadne ...

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Chief of the Reception

5 months ago

Verified

... We are using HotelTime as a reservation system and it is best reservation systems we have ever had. As I am ...

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Account Manager

5 months ago

Verified

... I want to have a support Thai team. Because when have a problem them can fix problem and get success well. ...

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Sales and marketing director

5 months ago

Verified

... Hoteltime as well Vento are one of the best option for your bussiness ...

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Manager

5 months ago

Verified

... Sometimes it might be helpful for us to have an „easier to understand“ instructions on have to use the software but overall we are satisfied. ...

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Manager

5 months ago

Verified

... Terrible experience ...

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operation director

5 months ago

Verified

... Long term cooperation, maximum satisfaction ...

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Resort Manager

14 months ago

Verified

... Exceptional Customer Support, the customer support provided by hoteltime have outstanding and their team quick responsive. ...

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Functionality

Innovative

83 reviews mentions in "Functionality"

68 positive

15 negative

Hoteliers often commend HotelTime's Property Management System (PMS) for its comprehensive functionality. The system efficiently handles core tasks such as booking and reporting, meeting the essential operational needs of properties. Users appreciate its reliability, noting minimal downtime and a robust performance that supports the seamless running of hotels. The software's scalability is highlighted as it effectively accommodates growing business demands, making it suitable for a range of sizes and types of establishments. Functional completeness is another attractive feature, as HotelTime PMS includes all expected tools and functionalities without requiring external add-ons. Automation within the system is praised for enhancing efficiency, streamlining processes like billing and reporting, thereby reducing manual workloads. Moreover, its customization capabilities are valued, allowing users to adapt workflows, templates, and dashboards to their specific operational preferences. Finally, the insights and reporting features are regarded as actionable and straightforward, empowering hoteliers to make data-driven decisions with ease. Overall, the functionality provided by HotelTime PMS is considered advanced and comprehensive by industry professionals.

Manager

2 months ago

Verified

... the spa. You can easily see and do room block. To make an appointments is very easy and so much more customizable. ...

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Sales & Marketing Manager

2 months ago

Verified

... including the most critical parts for us which was packaged rates and accounting issues. Above all this it ...

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Head of reception

2 months ago

Verified

... Daily using HotelTime ...

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Receptionist

2 months ago

Verified

... Very easy to use at reception, especially compared to our previous system. We do appreciate the little features as well - like favourite buttons and customisation of arrival/departure reports... ...

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Front office manager

2 months ago

Verified

... Cloud solution for all necessary applications for Wine wellnessHotel Amande ...

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Reservation Agent

2 months ago

Verified

... apreciate function which can help me find out which reservation of room will be confirmed from option to confirmed reservation in requested ...

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Finance manager

2 months ago

Verified

... Great function together with the PMS ...

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Accounting/Finance

2 months ago

Verified

... HIGHLY ACCESSIBLE ...

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Recepitonist

2 months ago

Verified

... How easy it can be to manage your reservations, make checkin, offer an spa product via a web browser. ...

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E-commerce coordinator

2 months ago

Verified

... easy to use, is operated intuitively ...

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3 months ago

Verified

... information anywhere through the app or browser. ...

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Manager

3 months ago

Verified

... Proven all-round PMS for hotel ...

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Reservations Manager

3 months ago

Verified

... Easy and online ...

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Sales and Reservation Manager

3 months ago

Verified

... HotelTime has it all. ...

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Hotel Manager

3 months ago

Verified

... Complex solution for high-end resort ...

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Front office manager

3 months ago

Verified

... The system does not have any loopholes and every move is easily tracked down. The system and it´s structure is straightforward, therefore easy to navigate through. ...

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Guest service agent

3 months ago

Verified

... It is very easy to implement, which helps save a lot of time. Everything is smooth especially when we have to amend a booking. ...

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Wellness Cordinator

3 months ago

Verified

... Outlet plan reservation is good. ...

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Hotel manager

3 months ago

Verified

... Sometimes we need to wait long time for a solution. The system could be more flexible, system updates are taking a long time. ...

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Manager

3 months ago

Verified

... and reporting allow us to not only respond faster to changing trends, but also to improve the quality of our service ...

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Reservation manager

3 months ago

Verified

... Hoteltime is a clear and functional hotel system. Thanks to the simplicity of ...

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Sales coordinator

3 months ago

Verified

... then as a sales coordinator, I like the simplicity of making reservations and the clarity of availability. Check-in ...

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COO

3 months ago

Verified

... for reports, allowing them to be more detailed and flexible to the specific needs of the hotel. It could also be useful to add ...

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Revenue Manager

3 months ago

Verified

... daily tasks effortless. From reservation management to reporting, everything is streamlined and efficient. The support ...

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operation manager

3 months ago

Verified

... For me it is very easy system for selling our accomodation, guest evidence, and can be ...

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Sales director

3 months ago

Verified

... Very easy to operate the system and excellent Support, I also want to appreciate the approach of the team HotelTime when we have individual requests to change the system. ...

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Receptionist

3 months ago

Verified

... Maybe try to find simplest way to see the sales odd products - hotel ...

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Accountant

3 months ago

Verified

... Vero good working hotel system ...

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Hotel Manager

3 months ago

Verified

... We would recommend to develop the reports for reservation,revenue,forecast reports etc. to have more accurate and easy to reconcile that the current ones. ...

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Chief Accountant

3 months ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

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Revenue and E-distribution executive

3 months ago

Verified

... System can provide our preferred data to be analyzed, easily to manage reservation and room blocking. Synchronize with channel manager and various report. ...

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Revenue & Front Office Manager

3 months ago

Verified

... Definitely billing vouchers from Bookolo in the reservation. So it's easy to bill and we don't have to enter it manually. If you could do retail inventory in Hotel Time as easily as in Vento. ...

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receptionist

3 months ago

Verified

... I don't know. Dividing the room into two people when paying, not accompanying, another way. Otherwise there is nothing to complain about ...

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Front office manager

3 months ago

Verified

... efficient service. It would also be helpful if the tax invoice could display the guest's room number ...

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Sales manager

3 months ago

Verified

... It's great that the system is constantly being upgraded, but I would appreciate more direct communication ...

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Sales manager

3 months ago

Verified

... especially appreciate the intuitive user interface and the well-structured statistics, which help me manage operations ...

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CEO

3 months ago

Verified

... of areas that could be improved. Firstly, greater individualization and customization to suit the specific needs of smaller ...

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Income auditor

3 months ago

Verified

... could be nicer for more deatisl on Revenue report and other Accounting report. Such as ...

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Operations Manager

3 months ago

Verified

... Some reports that can help me track data of extend stay guests or can issues report from guest history that how many times that they stay in the hotel. ...

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Complex Ecommerce Manager

3 months ago

Verified

... marketing strategies. The production data, such as occupancy, reservations made, and segment information, are beneficial ...

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manager

3 months ago

Verified

... Support, online checkin ... ... Great 1st level support - friendly, patient operators ...

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Senior Receptionist

3 months ago

Verified

... We like the payment and extra items posting feature, where a user can post multiple items at the same time. For example, when a guest wants to split a payment, they can do so all at once. ...

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Cluster Director of Operations

3 months ago

Verified

... many parts are concerned to government things such as Tax Invoice, VAT, and any requirements from partner should ...

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Manager

3 months ago

Verified

... where you can write notes could be improved. Or when a guest returns to us every year, the platform could ask us ...

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E-Commerce

3 months ago

Verified

... Reporting: We need a report to cover a work, ex. a nationality details, It can separate segment/channel/company in the listing. ...

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Chief Accounting

4 months ago

Verified

... All good for now in my position as an accountant. I can get the information that I need easily. The new user is easy to plug-in with HotelTime Cloudbase software. ...

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Front Office Manager

4 months ago

Verified

... At the beginning, I was not familiar with the software but after I've using for sometimes it is easy to use. The reservation grit is easy to see and manageable. ...

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Hotel Manager

4 months ago

Verified

... be improved in HotelTime PMS is the addition of a folio option. Having this feature would greatly enhance our ...

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Account recieveable

4 months ago

Verified

... Easy to use/Very nice features looking ...

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Revenue Manager

4 months ago

Verified

... Easy to use for front-end operations. ...

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Assistant Manager

4 months ago

Verified

... has forecast report is detailed oriented, easy to recheck information that I need. I love the cleaning statistic ...

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Vedouci Recepce

4 months ago

Verified

... display of individuals with an unassigned room in group ladders - sorting in the directory according to the ...

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Hotel manager

4 months ago

Verified

... Flexibility and scalability, availability from anywhere, automatic updates and maintenance, simpler and faster implementation of new solutions, real-time collaboration, individual solutions. ...

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Reservation Manager

4 months ago

Verified

... Customer support always super helpful and fast response, TeThey always understading the issues. The system for reservations also not complicated makes our daily operations goes smoothly. ...

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Revenue Manager

4 months ago

Verified

... I would welcome an improvement in the multi-property system, it would certainly be welcomed by all hotel chains. Also an improvement of the Libero features. ...

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Deputy Director

4 months ago

Verified

... More effective synchronization of data between PMS HT and POS systems and acceleration of integration processes of external non-standard POS systems. ...

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Deputy Director

4 months ago

Verified

... Intuitive and clear POS and PMS ...

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General Manager

4 months ago

Verified

... We are using HotelTime as PMS, Vento in restaurant, Libero for wellness and Confero for meetings and events. All systems are online, which I really love. You can be in touch with hotel anytime and anywhere. It is great for managers. All ...

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Sales and Revenue manager

4 months ago

Verified

... statistics are very useful and detailed. The support works very well and there are many updates. The system works on-line, so you can log in from your phone everywhere ...

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Reservation Manager

4 months ago

Verified

... To work with PMS, is very convenient and efficient. The program covers all requirements of daily work processes. Very good user adoption, and brings calm and order to our work. ...

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Manager

4 months ago

Verified

... Simply put, clarity. #reservation #block of rooms #table #allocation #check-in #documents #invoicing #directory #room #reports #system #steps #transfer #rooms ...

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Reservation Manager

4 months ago

Verified

... I can not think of anything to improve but it's definitely great if Hoteltime has a variety of reports While the existing reports are very helpful too. ...

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Front Office Manager

4 months ago

Verified

... Many essential features like routing, handling no-show reservations, and card downloading are only now ...

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CEO

4 months ago

Verified

... System reliability. Option to choose various filters and reports. System compatibility. The possibility to set some parameters according to your wishes and needs. ...

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CEO

4 months ago

Verified

... I don't have anything what I prefer. I like the software as a whole. Maybe 2 things I would highlight - reports are very good and the booking system is excellent. ...

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General Manager

4 months ago

Verified

... Ability to split bills in half as it was in the past. Invoice in EUR currency only with EUR bank account. ...

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Hotel manager

4 months ago

Verified

... Vento has helped us optimize inventory management and overall stock control. The POS is very easy to use and can ...

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Front office manager

4 months ago

Verified

... find his way around. The system is well-organized. Reservations are made quickly and easily. The colors of the room numbers ...

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Front office manager

4 months ago

Verified

... HotelTime PMS is very fast and responsive with Minimal down time. Able to provide data effectively and has a very helpful support team. ...

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General manager

4 months ago

Verified

... What we like the most about hoteltime is the E-Concierge module as ther automated email function reduces front office staffs workload which enables us to have more time for customer service and sales. ...

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Operations manager

4 months ago

Verified

... Hotel time software is very user friendly. During my career I have tried many different softwares and HT is the best. ...

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Director of Operations

4 months ago

Verified

... summary of the overall revenue report seems showing useful details but a bit complicate or difficult to understand the algorithm in searching booking reports for postings. ...

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Receptionist

4 months ago

Verified

... Nothing to improve :) still the best managing system I was working with.. But I would love a feature where I could detach a document from a reservation and attach it to another reservation. ...

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Reservation Manager

4 months ago

Verified

... Well-working PMS ...

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4 months ago

Verified

... We consider HT to be a fast and clear SW in terms of its operation - we really can't think of anything else. ...

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Sales Manager

4 months ago

Verified

... Occasionally, when I save or confirm, the system redirects me back to the homepage. I would appreciate more vibrant colors or a bolder style. ...

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Assistant Managing Director

4 months ago

Verified

... There are a few areas where improvements could be made. Some features ...

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IT Manager

4 months ago

Verified

... 1. One-time configuration 2. I love the function of auto closed day3. Friendly Customer Support that high responsive 4. Easy to use ...

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Reservation agent

4 months ago

Verified

... Complex system which many functions, but still easy to use example management report can be easily export to excel file. Friendly eager and helpful. ...

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Front office manager

4 months ago

Verified

... Clarity of the system.The system is very clear and colorful. Working with the main screen is easy for the reception. ...

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Assistance Front Office Manager

4 months ago

Verified

... It would be convenient for users to quickly access the guest bill and guest account through a search feature on the guest reservation. ...

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Reservation

4 months ago

Verified

... The PMS software is functioning well, and we are happy with the support team’s response and assistance throughout our experience. ...

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Assistant Front Office Manager

5 months ago

Verified

... more reporting options. While the current reports are helpful, additional metrics and insights would enhance decision-making. ...

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Chief Account Manager

5 months ago

Verified

... This would be helpful because I often have difficulty finding certain reports, and the support team could provide immediate ...

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Owner

5 months ago

Verified

... Czech Inn Hotels and HotelTime Solutions are growing and cooperating together since the very beginning. The successful development of the HotelTime cloud platform allows us to easily manage operations not ...

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CEO

5 months ago

Verified

... We focused on improving the guest experience and realised that technology plays a vital role in improving it. That's why we undertook a comprehensive re-evaluation of hotel tech in order to elevate the brand. Through lengthy discussions with Jan Hejny, it became clear that OREA's previous on-premise system was holding OREA back. Today, ...

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General Manager

5 months ago

Verified

... ability to set up different rights to different users - good optimization for mobile devices - ability to connect ...

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Manager

5 months ago

Verified

... working at home office. Fast processing of requests. Lots of features. Original: Jednoduchy, prehledny program, ...

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Front Office Manager

5 months ago

Verified

... Even if an error occurs, it is not essential and everything can be solved ...

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Chief of the Reception

5 months ago

Verified

... Easy to use, efficient, all required informations in one program. ...

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Account Manager

5 months ago

Verified

... Something is good in program and something is not good. Some time I don't understand and I want thai team to Support ...

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Sales and marketing director

5 months ago

Verified

... Just a few bugs in the new version, but this is just nit picking and I have to wirte something here :) ...

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Manager

5 months ago

Verified

... HotelTime software help us to successfully run a fully automated hotel. Without the help of their systems that enable us to manage our services from anywhere, it would not be possible. ...

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Manager

5 months ago

Verified

... system and this was untrue. It's a nightmare. ... ... Everything, it's very hard to use and looks like a ...

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operation director

5 months ago

Verified

... I especially appreciate intuitive control, cloud solution on desktop, laptop and phone, clear management reports, archive of front office webinars for staff training ...

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Head of Digital

5 months ago

Verified

... We were only able to build what we built because of the HotelTime platform. From HotelTime we have all the data possible, especially guest data, which allows us to build our own CRM and really get to know our customers based on detailed ...

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Resort manager

14 months ago

Verified

... We really appreciate the option of multiuse of this program - I mean PMS, channel manager etc. in one program. ...

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E -marketing manager

14 months ago

Verified

... I am happy that forecast reports can be filtered view by monthly, yearly, and daily. Detailed Reporting and Advanced Forecasting Tools Aid in Inventory and Rate Management ...

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14 months ago

Verified

... overall. The system is sophisticated and provides a good array of management reports. Also, Vento comes with ...

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Owner

14 months ago

Verified

... Nothing at the moment as the software is regularly updated and any minor glitches become a thing of the past! ...

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User Interface

Sophisticated

46 reviews mentions in "User Interface"

29 positive

17 negative

Hoteliers often find the user interface of HotelTime PMS to be straightforward and user-friendly, particularly at the reception desk. Users appreciate the ease of navigation and the ability to customize features such as arrival and departure reports. There is satisfaction with the simplicity and intuitiveness of the interface, which requires minimal training for newcomers. However, some users note the design is outdated compared to more modern systems, potentially impacting the visual appeal. The ability to modify the user desktop is seen as a positive aspect, enhancing personalization. There are comments regarding the need for an editor for rooming list prints, indicating desires for improved document handling within the interface. Overall, the interface is considered accessible and efficient, albeit with room for modernization in design.

Manager

2 months ago

Verified

... appointments is very easy and so much more customizable. The POS is very simple to use and you have so much more features than ...

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Head of reception

2 months ago

Verified

... to edit paid reservation without price changes. 3) Print Rooming list to open window with editor like word, ...

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Receptionist

2 months ago

Verified

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Front office manager

2 months ago

Verified

... -orderman -implementation of all services of the program VENTO/modification - LIBERO - outdated design compared to other programs - Hoteltime - integration for external system in the hotel ...

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Reservation Agent

2 months ago

Verified

... Intuitive and easy daily work, user friendly and very clear for everybody. New functions which save time and minimalize making mistakes. ...

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Recepitonist

2 months ago

Verified

... Simplicity and accessibility to the system. Possibility to modify the user desktop. HotelTime communication with other online servers. A wide range of HotelTime products. ...

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E-commerce coordinator

2 months ago

Verified

... simple moving of rooms, setting of individual management reports, borderoverview of occupancy in group ladders, it's clear, I check occupancy and set prices according to ladders ...

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Reservations Manager

3 months ago

Verified

... The "Ladder of groups" after the change are very uncomfortable. Also I am missing the "Subtract unused nights" because I am charging them for another code. ...

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Sales and Reservation Manager

3 months ago

Verified

... Layout of the interface. We have all the features we need for our ...

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Front office manager

3 months ago

Verified

... The system does not have any loopholes and every move is easily tracked down. The system and it´s structure is straightforward, therefore easy to navigate through. ...

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Wellness Cordinator

3 months ago

Verified

... I have no problem experience with the system, I have limited authorized to manage spa booking , and bills for me in the spa side are no problem at all. ...

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Receptionist

3 months ago

Verified

... Design of Room Plan is very good. Easy to Use ...

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Sales coordinator

3 months ago

Verified

... reservation with transferred/invoiced items. Also the new design of group charts (when checking group reservations) ...

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COO

3 months ago

Verified

... very stable, quicker access to some features via a simplified menu or shortcuts would be a nice addition. However, ...

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Revenue Manager

3 months ago

Verified

... It's genuinely hard to pinpoint specific areas where HotelTime PMS falls short. The system is well-designed, intuitive, and covers a wide range of essential functionalities. ...

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Receptionist

3 months ago

Verified

... We can set everything what we need, it We can set up anything we need, after a thorough familiarization it becomes easy to use, booking and serving the client is simple and fast. ...

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Accountant

3 months ago

Verified

... We use Confero and HotelTime in reception, and everything works good. Was long time to teach everything if you do in only hour a day. but after month we are able to use it simple way. ...

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Hotel Manager

3 months ago

Verified

... Easy to use ... ... I like the Opeartions features for the front desk and ...

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Chief Accountant

3 months ago

Verified

... I think the interface between their POS and PMS which sometimes a little bit complicated. As well as the reports should have more in the system. ...

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Accountant and Auditor

3 months ago

Verified

... Easy to use/ Customer support are super great ...

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Revenue and E-distribution executive

3 months ago

Verified

... System can provide our preferred data to be analyzed, easily to manage reservation and room blocking. Synchronize with channel manager and various report. ...

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receptionist

3 months ago

Verified

... The room reservation system is very simple, the application is intuitive . You have great support that will help me when I call ...

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CEO

3 months ago

Verified

... Automatization is great Excellent and Intuitive Solution ...

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manager

3 months ago

Verified

... Put more emphasis on further development of the online check-in module. Compared to other functions of the system, it is not as detailed and user-friendly. ...

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Senior Receptionist

3 months ago

Verified

... (1.) The bill list should be sorted based on a "first come, first served" approach. (2.) After the settlement ...

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Cluster Director of Operations

3 months ago

Verified

... Room move system - Closed shift system must be more convenient for staff to do closed shift and should be button closed ...

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Front Office Manager

4 months ago

Verified

... At the beginning, I was not familiar with the software but after I've using for sometimes it is easy to use. The reservation grit is easy to see and manageable. ...

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Hotel Manager

4 months ago

Verified

... incredibly user-friendly and intuitive, making it easy for our team to manage daily operations smoothly. The best part ...

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Assistant Manager

4 months ago

Verified

... I wish to have a universal search option as per HotelTime PMS has too many filters on searching which confusing me sometime. ...

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Chief accountant

4 months ago

Verified

... I would recommend about the interface with accounting software could be nicer if it can get done faster by ourself without contacting support. (Revenue centers added) ...

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Vedouci Recepce

4 months ago

Verified

... changes are also beneficial according to users - if two options are offered for a function, then it would be appropriate to choose which ...

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Deputy Director

4 months ago

Verified

... Intuitive and clear POS and PMS ...

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IT Manager

4 months ago

Verified

... The design is very modern and easy to find features as well the graphics looks pleasant. And the customer support is very helpful and fast respond. ...

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General Manager

4 months ago

Verified

... Maybe better visual and graphics, but it is not necessary. We love to work with HotelTime and their programs. They are easy and everybody can use them. ...

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Sales and Revenue manager

4 months ago

Verified

... statistics are very useful and detailed. The support works very well and there are many updates. The system works on-line, so you can log in from your phone everywhere ...

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Manager

4 months ago

Verified

... Simply put, clarity. #reservation #block of rooms #table #allocation #check-in #documents #invoicing #directory #room #reports #system #steps #transfer #rooms ...

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CEO

4 months ago

Verified

... Functional and clear. ...

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Front office manager

4 months ago

Verified

... Despite all the possible improvements and updates, the system is still rough in some respects, unnecessarily complex. Maybe I would focus more on simplicity and connectivity for users. ...

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Hotel manager

4 months ago

Verified

... We would welcome a more modern graphical design for charts in the reports. Overall, we would appreciate expanded options for data visualization within the reports. ...

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Front office manager

4 months ago

Verified

... many cases. If we edit or modify something in the reservation, it is not easy to go back to the reservation. To return to a reservation, we have to click the back ...

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Director of Operations

4 months ago

Verified

... useful details but a bit complicate or difficult to understand the algorithm in searching ...

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Receptionist

4 months ago

Verified

... simplifies the management of daily tasks. The interface is simple and organized, allowing you to quickly find what you need ...

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Reservation Manager

4 months ago

Verified

... We like that it is not difficult to work with HotelTime, reporting is also good and team reacts quickly to out questions. ...

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Front office manager

4 months ago

Verified

... Clarity of the system.The system is very clear and colorful. Working with the main screen is easy for the reception. ...

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Manager

5 months ago

Verified

... Clear program Original: Prehledny program ...

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Front Office Manager

5 months ago

Verified

... The program is clear and easy for new people to learn. In the new ...

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Chief of the Reception

5 months ago

Verified

... We are using HotelTime as a reservation system and it is best reservation systems we have ever had. As I am talking from the reservation and reception point of view, it's easy to learn for the new staff, transparent and quick. ...

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Account Manager

5 months ago

Verified

... Something is good in program and something is not good. Some time I don't understand and I want thai team to Support ...

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Manager

5 months ago

Verified

... Sometimes it might be helpful for us to have an „easier to understand“ instructions on have to use the software but overall we are satisfied. ...

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Manager

5 months ago

Verified

... verything, it's very hard to use and looks like a visual basic database from the 80's. None of the terminology ...

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operation director

5 months ago

Verified

... I especially appreciate intuitive control, cloud solution on desktop, laptop and phone, clear management reports, archive of front office webinars for staff training ...

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Resort manager

14 months ago

Verified

... Support; National holidays in rooms overview - there should be an option of coloured or highligted day of national holidays ...

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E -marketing manager

14 months ago

Verified

... I did not found much of many issues during a part of HotelTime until now, just from the Channel Manager interface issue it affects PMS but every hoteltime team is very quick respond. ...

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Hoteliers Most Frequently Mention

User Interface and Usability

Customer Support and Training

Automation and Reporting

Billing and Invoicing

Cloud-based access

Integration with other systems

POS System Efficiency

Concerns with System Updates

Partners Most Frequently Mention

Customer Support

User Experience

Integration Capabilities

Operational Efficiency

Cloud-Based Solution

Sustainability Integrations (Critical)

Innovation and Updates

Complexity in Module Setup (Critical)

Scalability Challenges (Critical)

Holistic Approach

What Types of Hotels HOTELTIME is Popular For

Size

28 | X-Small (1-9 room)

93 | Small (10-24 room)

260 | Medium (25-74 room)

134 | Large (75-199 room)

59 | X-Large (200+ room)

Country

390 | Czech Republic

78 | Thailand

21 | United Arab Emirates

13 | Sri Lanka

12 | United Kingdom

8 | South Africa

6 | Estonia

5 | Fiji

4 | Canada

4 | Italy

3 | United States of America

2 | Maldives

2 | Trinidad and Tobago

2 | Kenya

2 | Hungary

2 | Indonesia

2 | Latvia

2 | India

2 | Laos

2 | Slovakia

1 | Seychelles

1 | Spain

1 | Germany

1 | France

1 | Croatia

1 | Switzerland

1 | Vietnam

1 | Nigeria

1 | Bulgaria

1 | Congo (Brazzaville)

Type

234 | Boutiques

233 | Resorts

230 | Luxury Hotels

207 | Bed & Breakfast & Inns

174 | City Center Hotels

141 | Branded Hotels

129 | Limited Service & Budget Hotels

121 | Airport/Conference Hotels

60 | Extended Stay & Serviced Apartments

46 | Hostels

20 | RV Parks & Campgrounds

19 | Vacation Rentals & Villas

11 | Casinos

3 | Motels

Region

424 | Europe

100 | Asia Pacific

21 | Middle East

13 | Africa

7 | North America

5 | Oceania

2 | Central America

HOTELTIME Reviews Summary

4.6

Excellent

515 reviews

Ease of Use

4.7/5

Customer Support

4.8/5

ROI

4.5/5

Implementation

4.6/5

Recommended for

515

Property Management Systems Ranked #4 out of 315

244

Hotel Restaurant POS Systems Ranked #1 out of 147

117

Spa Software Ranked #2 out of 13

HOTELTIME Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Success Stories

References

Featured Customers

HOTELTIME Case Studies

References

Featured Customers

More Products by HOTELTIME

News

HOTELTIME

2 weeks ago

HotelTime Solutions and GuestRevu Launch New Partnership

HOTELTIME

4 months ago

How Czech Inn Hotels Streamlined Operations Across 19 Properties with HotelTime Solutions?

HOTELTIME

5 months ago

Mastering Digital Transformation: How OREA Hotels & Resorts Owns the Customer Journey with HotelTime Solutions

HOTELTIME

6 months ago

HotelTime Solutions Announces Integration with Hotellab RMS System

HOTELTIME

9 months ago

My Resorts (formerly Uni-Vision Group) signs with HotelTime Solutions to revolutionize hospitality operations in South Africa

HOTELTIME

11 months ago

HotelTime Solutions Welcomes Industry Veteran David Byrne to Lead Expansion Efforts

HOTELTIME

1 year ago

More effective operation in Losehill House thanks to HotelTime Solutions

HOTELTIME

1 year ago

Absolute Hotels and Resorts needed a solution for multiple properties and cost reduction

HOTELTIME

2 years ago

Thai Garden Resort and HotelTime Solutions: Professional management, functioning accounting, comprehensive solution and extensive options of integration with third-party systems

HOTELTIME

2 years ago

300 apartments in different areas in London effectively managed by HotelTime PMS

HOTELTIME

2 years ago

How Luxury Boutique Chateau Mcely Upgraded its Tech Stack to Streamline Operations & Deliver Better Service

HOTELTIME

2 years ago

HotelTime Solutions Integrate With Adyen

HOTELTIME

2 years ago

How Nezvalova Archa Designed a Fully Automated Smart Hotel Built on HotelTime

HOTELTIME

2 years ago

Is the Future of Revenue Management Humanless?

HOTELTIME

2 years ago

HotelTime Sends Employees to Work Remotely for Month to Learn Local Markets

HOTELTIME

3 years ago

Hotel Payments Processing: Understanding the Fees and Stakeholders

HOTELTIME

3 years ago

8 Ways a Hotel PMS Improves Operations and the Guest Experience

HOTELTIME

3 years ago

OREA Hotels & Resorts Signs With HotelTime Solutions

HOTELTIME

5 years ago

A 1,000 word micro-history of hotel distribution

HOTELTIME

6 years ago

Social Media for Hotels: How it Drove 6% of Direct Bookings

HOTELTIME

6 years ago

The Co-Pilot Theory: How to increase revenue by throwing your tie away

HOTELTIME Integrations

Company	Functionality
SiteMinder 92% recommended by 2315 hotels	Channel Managers
Canary Technologies 96% recommended by 1770 hotels	Contactless Check-in +2 more
Cloudbeds 90% recommended by 1683 hotels	Channel Managers
RateGain 94% recommended by 583 hotels	Channel Managers
M3 89% recommended by 564 hotels	Business Intelligence
Duve 96% recommended by 534 hotels	Upselling Software +2 more
Profitroom 95% recommended by 519 hotels	Hotel CRM & Email Marketing +3 more
GuestRevu 95% recommended by 439 hotels	Reputation Management
Oaky 97% recommended by 402 hotels	Upselling Software
TrustYou 89% recommended by 369 hotels	Guest Surveys & Feedback

Browse all integrations (51)

Support

Verified Support

HOTELTIME has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates

2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

93%

Preferred Time

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HotelTime PMS

Hoteliers Most Frequently Mention

Partners Most Frequently Mention

What is HOTELTIME?

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration