Hostellers vs. ReGuest Guest Communication:
Which Is Right for You?

The Decision

When choosing guest communication software, your hotel needs a tool that enhances guest engagement, simplifies workflows, and integrates with your existing systems. Hostellers by hostellers, built primarily for hostels, focuses on hostel-specific operations but offers limited features and a small review base. ReGuest by Reguest, on the other hand, provides a feature-rich, AI-powered CRM with a broad hotel segment reach and a strong recent review presence. Which product better aligns with your hotel's needs?

Is Hostellers or ReGuest Better for Hotels?

Hostellers is tailored to hostel operations, emphasizing AI-generated summaries and recommendations to streamline hostel management. ReGuest’s platform, with a comprehensive guest communication system and over 20 integrations, covers a wider range of hotel types, including luxury hotels, resorts, and boutique properties. The core difference lies in their target audiences: Hostellers is designed specifically for hostel environments, while ReGuest aims to serve a broad hotel market.

ReGuest boasts 29 recent reviews and a high NPS score of 9.69, reflecting substantial user satisfaction and recent engagement. Hostellers has no reviews or ratings, making it impossible to gauge current user sentiment or reliability. Given the recent reviews and high scores, ReGuest currently offers more trustworthy insights into user experience.

Both platforms aim to improve guest communication, but ReGuest offers a more extensive feature set and a broader market presence. Hostellers’s AI features for summaries and tailored recommendations are useful for hostel operators but are limited compared to ReGuest’s suite of automation, analytics, and omnichannel communication capabilities. For now, your decision hinges on whether you prioritize a niche hostel solution or a versatile hotel CRM.

ReGuest vs Hostellers: Which Should Your Hotel Choose?

If your hotel needs a robust guest communication system with extensive automation, integration options, and a proven track record, ReGuest is the clear choice. Its broad feature set—38 unique capabilities including chatbots, workflows, surveys, and multilingual support—addresses complex operational needs, especially for properties with diverse guest profiles.

If your hotel is a hostel or small property seeking a simple, AI-driven management tool with minimal requirements, Hostellers might seem appealing. However, given its lack of recent reviews, limited features, and no clear customer feedback, it’s difficult to recommend over a solution with a proven track record like ReGuest. Larger or more segmented hotels will benefit more from ReGuest’s capabilities.

Is Hostellers or ReGuest Easier to Use?

ReGuest scores 4.83/5 for ease of use, with a highly intuitive interface, quick onboarding, and staff that find it easy to adopt. Its user-friendly design and comprehensive onboarding process contribute to high user satisfaction, supported by a recent review rating of 4.85/5 and an NPS of 9.69.

Hostellers, with no available reviews or ratings, provides no data to assess usability or onboarding. Without user feedback, it’s impossible to judge how quickly your team could adapt or how effective the user experience is. Edge: ReGuest.

Which Has Better Features: Hostellers or ReGuest?

ReGuest offers 38 distinct features, including guest surveys, automated workflows, omnichannel messaging, chatbots, digital check-in, and analytics dashboards. Hostellers provides no documented features or capabilities, limiting its appeal to niche hostel management needs.

ReGuest’s feature set is designed for comprehensive communication, automation, and guest relationship management, making it suitable for properties that want to improve guest engagement at every stage. Its open API, multi-property management, and integrations with third-party booking platforms add significant value. Edge: ReGuest.

Which Has Better Customer Support: Hostellers or ReGuest?

ReGuest excels with a customer support rating of 4.97/5, with many reviews praising prompt, helpful, and dedicated support staff. Users mention that support helps quickly resolve issues, ensuring smooth operation, which is critical for hotel staff.

Hostellers, with no reviews or support ratings available, provides no evidence of its support quality. Without user feedback, you risk uncertain support experiences. Given the positive recent reviews, ReGuest is the safer option for reliable customer service. Edge: ReGuest.

Which Has More Integrations: Hostellers or ReGuest?

ReGuest offers 20 verified integrations, including popular systems like Mews, Flexipass, and Vertical Booking, along with numerous third-party tools. Hostellers has only a single verified partner, Cloudbeds, which limits its ability to connect with other hotel systems.

If your hotel relies on multiple platforms or plans to expand, ReGuest’s extensive integration options will streamline operations and data flow. Hostellers’s limited integrations restrict its adaptability to your existing tech stack. Edge: ReGuest.

Which Do Hoteliers Rate Higher: Hostellers or ReGuest?

ReGuest’s recent reviews reflect high satisfaction, with a 97% likelihood to recommend and a score of 9.69/10. Users across varied hotel segments, including luxury and resorts, praise its interface, automation, and support.

Hostellers lacks reviews and ratings entirely, making it impossible to determine user satisfaction or segment-specific ratings. In the current landscape, ReGuest’s proven reputation makes it the better-rated choice. Edge: ReGuest.

How Much Do Hostellers and ReGuest Cost?

Both products do not publicly disclose detailed pricing, suggesting a custom quote model based on property size and features. However, ReGuest’s pricing approach is consistent across users, with no mention of a free tier or trial, indicating a potentially higher investment.

Hostellers’s lack of pricing info and reviews makes it difficult to assess value, but its limited feature set and market presence imply a lower-cost but also less capable solution. For comprehensive functionality, expect ReGuest to be priced accordingly.

What Type of Hotel Should Use Hostellers?

• Hotels or hostels needing AI-generated summaries and recommendations for hostel-specific operations.
• Small properties with minimal automation needs seeking a straightforward management tool.
• Teams that prioritize AI insights over extensive features and integrations.
• Not ideal if you require a broad, customizable guest communication platform.
• Not ideal if your hotel operates in multiple regions or requires advanced automation workflows.

What Type of Hotel Should Use ReGuest?

• Hotels seeking a comprehensive guest communication platform with automation, surveys, and analytics.
• Properties that need to manage multiple channels—email, WhatsApp, Messenger—in one inbox.
• Hotels that value integrations with other systems like Mews, Vertical Booking, or Flexipass.
• Teams that want a scalable solution with advanced workflows, AI tools, and multilingual support.
• Not ideal if your hotel is a small hostel that needs only basic guest messaging features or prefers a budget-friendly option.

ReGuest vs Hostellers: The Bottom Line for Hotels

ReGuest offers a broad, feature-rich platform with 38 capabilities, extensive integrations, and high user satisfaction, making it suitable for most hotels looking for advanced guest communication. Its recent review base and high ratings reinforce its reliability and usability, especially for properties with complex needs or multiple channels.

Hostellers, built for hostels, provides AI summaries and recommendations but lacks recent reviews, features, and integration options. Its narrow focus limits its appeal for larger or more segmented hotels. If you want a proven, scalable, and well-supported system, ReGuest is your best choice.

If your hotel is a hostel or small property with minimal automation needs, and budget constraints are critical, Hostellers might suffice, but the lack of recent feedback and features makes it less attractive overall.

Final Recommendation: For most hotels seeking a dependable, feature-rich guest communication tool, ReGuest outperforms Hostellers in recent reviews, usability, and functionality. Choose ReGuest if you want a scalable solution that can grow with your property and support your operational complexity.