Hotel management system vs. roommaster PMS:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical for your hotel's operational efficiency and guest satisfaction. High Level Software’s hotel management system and roommaster PMS both aim to streamline your operations, but their approaches and strengths differ significantly. High Level Software lacks recent reviews, has no user ratings, and is virtually invisible in the market, making its reliability uncertain. Conversely, roommaster PMS boasts over 83 reviews and recent positive feedback, positioning it as the more proven solution. The real question is: which system better fits your hotel’s specific needs?

Is High Level Software or roommaster PMS Better for Hotels?

High Level Software offers a comprehensive hotel management platform that integrates multiple operational functions into a single interface. However, it has no publicly available reviews or ratings, which raises questions about its user satisfaction, support, and actual performance in real-world hotel environments.

In contrast, roommaster PMS has accumulated a substantial review base—83 reviews, with 17 in the last six months—indicating current, active user engagement. Its overall rating of 4.33 out of 5 and NPS score of 8.67/10 demonstrate strong user satisfaction, especially in support and ease of use.

While High Level Software claims to streamline operations, the absence of current user feedback makes it difficult to verify its claims. Roommaster’s recent reviews highlight its ability to reduce manual data entry and improve operational consistency. Is your hotel willing to rely on an unreviewed platform, or do you prefer a product with proven, recent performance?

roommaster PMS vs High Level Software: Which Should Your Hotel Choose?

If your hotel needs a PMS with a proven track record, extensive features, and active user support, roommaster PMS stands out. It caters well to a broad range of property types, including boutique hotels, resorts, motels, and small chains, especially those in North America and Europe.

If, however, your hotel requires a customizable, potentially more integrated management system and is comfortable with an unverified provider, High Level Software might appeal. But with no recent reviews or user ratings, it’s risky to rely solely on vendor claims. For most hotels seeking reliable performance backed by active user feedback, roommaster is the safer, more informed choice.

Is High Level Software or roommaster PMS Easier to Use?

Roommaster PMS enjoys a 4.22 out of 5 rating for ease of use, with users praising its intuitive interface, quick onboarding, and user-friendly back office features. Review quotes like “easy to train staff on” and “cloud access from anywhere” reinforce its straightforward adoption, even for seasoned users.

High Level Software’s ease of use is unverified due to the lack of review data. Without user feedback, it’s difficult to assess how quickly staff can adopt its platform or how supportive the onboarding process is.

Edge: roommaster PMS.

Which Has Better Features: High Level Software or roommaster PMS?

roommaster PMS offers over 60 features, including channel management, revenue and rate management, online booking, guest profiles, integrated payment processing, guest messaging, and automated reporting—many of which are absent in High Level Software. Its feature set reflects a mature, comprehensive PMS tailored for diverse operational needs.

High Level Software, on the other hand, provides no detailed list of features, suggesting a limited or undisclosed scope. Without comparable features, roommaster’s extensive toolkit clearly positions it as the more feature-rich option.

Edge: roommaster PMS.

Which Has Better Customer Support: High Level Software or roommaster PMS?

roommaster PMS has a support rating of 4.25 out of 5, with recent reviews praising its quick response times and effective problem resolution. Comments like “support is quick and helpful” and “support staff understand my issues” show consistent user satisfaction.

High Level Software’s support quality is unverified, with no recent reviews or ratings publicly available. This lack of data makes it difficult to determine if their customer service can meet your hotel’s expectations.

Edge: roommaster PMS.

Which Has More Integrations: High Level Software or roommaster PMS?

roommaster PMS boasts 56 verified integrations, including major channel managers, booking engines, POS systems, and payment gateways—allowing seamless connectivity with your existing infrastructure. Its open API and wide partner network support flexible customization.

High Level Software has no verified integrations listed, raising concerns about its ability to connect with other systems critical to your hotel’s operations.

Edge: roommaster PMS.

Which Do Hoteliers Rate Higher: High Level Software or roommaster PMS?

Given the absence of recent reviews and ratings for High Level Software, it’s impossible to gauge user sentiment. Conversely, roommaster PMS enjoys a 4.33/5 overall rating based on 83 reviews, with recent feedback emphasizing its efficiency and reliability.

Property types such as boutique hotels, motels, resorts, and smaller chains rate roommaster highly, citing ease of use and support. The lack of data for High Level Software suggests it is not yet trusted or widely adopted.

Edge: roommaster PMS.

How Much Do High Level Software and roommaster PMS Cost?

High Level Software does not publicly list pricing, indicating it may be customized or unavailable for direct purchase. Roommaster PMS costs $500 upfront, with ongoing support and updates included, making it transparent and predictable for your budgeting.

If transparency and predictable costs are important, roommaster’s straightforward pricing provides clarity. Without public pricing, High Level Software remains a less certain investment.

What Type of Hotel Should Use High Level Software?

• Hotels seeking a single, integrated management platform.
• Teams comfortable with unverified, vendor-specific solutions.
• Hotels prioritizing automation and real-time analytics.
• Properties with complex operational needs that require customization.

Not ideal if:

• You prefer proven, user-reviewed solutions.
• Your hotel operates in regions where High Level Software has no presence.
• You need extensive third-party integrations or support.

What Type of Hotel Should Use roommaster PMS?

• Hotels looking for a proven, highly-rated PMS with active user feedback.
• Properties in North America, Europe, or regions supported by roommaster.
• Hotels needing a broad feature set, including channel management, revenue tools, and guest communication.
• Small to medium-sized hotels, resorts, motels, or chains seeking scalable solutions.

Not ideal if:

• You require a low-cost, minimalist PMS.
• Your hotel is in a region without access to roommaster’s support.
• You prefer a cloud-only solution with no on-premise options.

roommaster PMS vs High Level Software: The Bottom Line for Hotels

The core difference is that roommaster PMS is a well-supported, feature-rich, and actively reviewed system, while High Level Software is unverified with no recent feedback. If reliability and proven performance matter, roommaster’s reputation and recent reviews make it the clear choice.

Choose roommaster PMS if your hotel values extensive features, active support, and a proven track record of streamlining operations. Its large user base and recent reviews confirm its effectiveness in real hotel environments.

Opt for High Level Software only if you are willing to take a risk on an unreviewed platform and have specific customization needs that other systems cannot fulfill. For most hotels aiming for stability and support, roommaster remains the recommended option.