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HotelTime PMS vs. roommaster PMS:
Which Is Right for You?
TLDR
We analyzed 649 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
HOTELTIME shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Guest CRM and Ancillary revenue tracking.
roommaster shines when it comes to customer support — especially for brand properties (5.0/5) , with exclusive features like Revenue Management Module and Native Email Marketing.
How Does HotelTime PMS Compare to roommaster PMS?
Side-by-side ratings based on 649 verified hotelier reviews on HTR.
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| Likelihood to Recommend |
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| Ease of Use |
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| Customer Support |
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| Value for Money |
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| Starting Price | From $600/mo | From $500/mo |
| Verified Reviews | 549 | 100 |
What Are the Pros and Cons of HotelTime PMS vs roommaster PMS?
After analyzing 649 verified reviews, HOTELTIME users most value its user interface and learning curve, technical support, reporting and analytics, while roommaster users highlight customer support, reservation management, centralized data management. Click any theme to see what reviewers say.
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| Pros | |
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User Interface and Learning Curve
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Customer Support
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Technical Support
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Reservation Management
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Reporting and Analytics
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Centralized Data Management
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System Stability and Updates
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Cloud and Mobile Access
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| Cons | |
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Customization Options
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Report Generation
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Automation Features
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User Interface Experience
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Mobile Optimization
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Group Booking Capabilities
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HOTELTIME vs roommaster: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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|---|---|---|
| Small (10-24 rooms) ▾ | #5 219 reviews | #30 26 reviews |
| Mid-Size (25-74 rooms) ▾ | #3 238 reviews | #13 54 reviews |
| Large (75-199 rooms) ▾ | #2 46 reviews | #31 3 reviews |
| X-Large (200+ rooms) ▾ | #8 7 reviews | #32 1 reviews |
By Property Type
| Segment |
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| Boutique ▾ | #5 239 reviews | #22 35 reviews |
| Luxury ▾ | #3 241 reviews | #34 8 reviews |
| Branded / Chain ▾ | #4 143 reviews | #24 15 reviews |
| Extended Stay ▾ | #4 49 reviews | #27 6 reviews |
By Region
| Segment |
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| North America ▾ | #52 4 reviews | #10 62 reviews |
| Europe ▾ | #2 384 reviews | #29 11 reviews |
| Asia Pacific ▾ | #5 111 reviews | — |
| Middle East ▾ | #1 21 reviews | #27 0 reviews |
How Much Do HotelTime PMS and roommaster PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $600/mo | From $500/mo |
Which Features Does HotelTime PMS Have That roommaster PMS Doesn't (and Vice Versa)?
According to HTR's product database, HotelTime PMS and roommaster PMS share 41 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Ancillary revenue tracking | ||
| Booking Engine | ||
| Channel Manager | ||
| Guest CRM | ||
| Guest profiles | ||
| Multi-currency | ||
| Multi-currency | ||
| Multi-lingual | ||
| Point of Sale | ||
| Property Management System | ||
| Revenue Management Module | ||
| Spa & Wellness Module |
Showing top differences. 17 more features differ between these products.
Real-World Results: HOTELTIME vs roommaster by Business Goal
We analyzed 12 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
HOTELTIME vs roommaster: The Bottom Line
What hoteliers love
While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.
While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further en... While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further enhance user experience, ensuring assistance at all times, especially for international users.
HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.
Where hoteliers push back
Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.
The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.
Ranks higher for
Unique capabilities
What hoteliers love
While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and und... While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and understanding of user issues are needed for a more satisfying experience.
Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group... Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group bookings. However, some see room for improvement, particularly in handling rooming lists and group check-ins.
RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability o... RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability of hotel operations. Users appreciate having all reservations, guest information, and financial data in one secure platform, enhancing workflow efficiency.
Where hoteliers push back
RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creatin... RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creating and exporting reports, suggesting that enhancements could streamline analysis tasks.
Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, wh... Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, which can affect the seamlessness of using the software for daily tasks.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About HotelTime PMS vs roommaster PMS
Can HotelTime PMS replace roommaster PMS?
It depends on your requirements. HotelTime PMS and roommaster PMS share many core Property Management Systems features, but each has unique capabilities. HotelTime PMS offers 58 verified integration partners, while roommaster PMS offers 56. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. HotelTime PMS leads in ease of use at 4.7/5 vs 4.1/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do HotelTime PMS or roommaster PMS offer a free plan?
HotelTime PMS: No. roommaster PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank HotelTime PMS and roommaster PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. HOTELTIME has an HT Score of 91 and roommaster has 83. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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