The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 886 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Acigrup shines .
Mews shines in ease of use and customer support — especially for independent properties (4.9/5) , with exclusive features like Revenue management module and Guest CRM.
Side-by-side ratings based on 886 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $900/mo |
| Verified Reviews | 0 | 886 |
After analyzing 886 verified reviews, Acigrup users most value its , while Mews users highlight customization and flexibility, automation and efficiency, onboarding and support experience. Click any theme to see what reviewers say.
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Customization and Flexibility
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Automation and Efficiency
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Onboarding and Support Experience
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Reservation and Front Desk Automation
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Billing Complexity and Reporting Limitations
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Revenue Management
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Pricing and Fees
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Acigrup |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #3 329 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #1 397 reviews |
| Large (75-199 rooms) ▾ | — | #3 45 reviews |
| X-Large (200+ rooms) ▾ | — | #3 49 reviews |
By Property Type
| Segment | Acigrup |
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| Boutique ▾ | — | #1 483 reviews |
| Luxury ▾ | — | #5 220 reviews |
| Branded / Chain ▾ | — | #2 170 reviews |
| Extended Stay ▾ | — | #1 130 reviews |
By Region
| Segment | Acigrup |
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| North America ▾ | — | #8 106 reviews |
| Europe ▾ | — | #1 660 reviews |
| Asia Pacific ▾ | — | #10 17 reviews |
| Middle East ▾ | — | #28 8 reviews |
Choosing between Hotel Software by Acigrup and Mews PMS involves weighing a system with limited data against one with a proven, extensive track record. Acigrup’s offering is virtually unreviewed and untested in recent months, while Mews boasts over 750 recent reviews and a high rating of 4.62/5. Which platform will better serve your hotel’s operational needs?
Both products aim to streamline hotel management, but their market presence and user feedback reveal stark differences. Are you willing to gamble on an underreviewed system, or will you prioritize a solution with validated performance and ongoing support?
Acigrup’s Hotel Software promises a broad scope of features but lacks recent user feedback or third-party integrations, making it hard to verify its current capabilities or reliability. Conversely, Mews has a well-documented history of continuous updates, over 336 verified integrations, and nearly 100 recent reviews, signaling active development and customer satisfaction.
Both address core hotel operations, yet Mews’s extensive ecosystem and high user ratings suggest a more dependable choice. Do you want to rely on a system with no recent reviews or a proven leader with a global footprint?
If your hotel needs a scalable, well-supported platform with a broad integration ecosystem and high user satisfaction, go with Mews. Its industry-leading review count, recent 4.62/5 rating, and 93% likelihood to recommend make it the clear frontrunner.
If your hotel is small, operates in a region where Acigrup is more established, or prefers a less expensive solution with minimal vendor voice, Acigrup might seem appealing. But given the lack of recent reviews and zero verified integrations, Mews remains the safer, smarter choice for most properties.
Mews’s user interface earns a 4.7/5 rating based on over 750 reviews, with users praising its intuitive design, quick onboarding, and consistent ease of use. Reviewers frequently mention how staff adoption is smooth, and the platform simplifies complex tasks like reservations and billing.
Acigrup offers no recent reviews or usability scores, making it impossible to gauge its interface or onboarding experience. Edge: Mews.
Mews provides a suite of 59 features, including multi-lingual support, revenue management, guest CRM, online check-in, and over 1,000 integrations via its marketplace. Acigrup, on the other hand, offers no verified features beyond basic property management functions.
Mews’s extensive features and open API enable hotels to customize workflows and integrate with essential tools, an advantage that Acigrup’s minimal feature set cannot match. Edge: Mews.
Mews’s support ratings are high at 4.27/5, with recent reviews describing its team as responsive and helpful, especially during onboarding and troubleshooting. Some users note occasional bugs but also highlight rapid issue resolution.
There are no recent reviews or support ratings for Acigrup, making it impossible to evaluate their customer service. Given Mews’s proven track record, it’s the safer option. Edge: Mews.
Mews has verified integrations with 336 partners, including channel managers, POS, CRM, and revenue tools, allowing comprehensive and flexible hotel operations. Acigrup offers zero verified integrations, limiting its ability to connect with other systems or adapt to evolving needs.
For hotels seeking a connected ecosystem that can grow with their business, Mews’s marketplace is unmatched. Edge: Mews.
Mews’s recent reviews—98 in the past six months—give it a high rating of 4.62/5, with 93% of hoteliers recommending it. Users from boutique, independent, and large-scale properties praise its ease of use, automation, and support.
Acigrup has no recent reviews or ratings, rendering it impossible to assess user satisfaction. Based on available data, Mews clearly leads. Edge: Mews.
Acigrup’s pricing is not publicly available, but it appears to operate on a customized or enterprise basis. Mews charges a flat monthly fee of $900, with no implementation or setup fees, making costs transparent and predictable.
Given the transparency and the high value indicated by user reviews, Mews offers a more predictable investment. Edge: Mews.
Mews is a proven, feature-rich platform with a documented global presence, active customer base, and high satisfaction ratings. Its extensive integrations, continuous innovation, and comprehensive support make it the clear choice for modern hoteliers.
Acigrup offers a basic option, but the lack of recent reviews, integrations, and features makes it a risky bet. If you want a reliable, scalable, and well-supported PMS, Mews is the definitive choice.
If your hotel needs a dependable, feature-complete PMS with proven customer satisfaction, go with Mews. Its recent reviews, extensive integrations, and commitment to innovation make it the smarter, safer choice—especially for properties aiming to modernize and scale efficiently.
According to HTR's product database, Hotel Software and Mews PMS share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Acigrup |
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| Booking Engine | ||
| Guest CRM | ||
| Guest profiles | ||
| Multi-currency | ||
| Multi-lingual | ||
| Revenue management module |
Showing top differences. 47 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
No published case study for this goal yet.
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
No published case study for this goal yet.
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
What hoteliers love
Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that... Users value Mews for its customizable workflows and flexibility in adapting to diverse hotel types and operational needs. Despite this, some note that more advanced configuration options, particularly in report generation and billing, could enhance the platform’s utility further.
The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on deliverin... The system is praised for automating many routine tasks like billing and invoicing, which reduces manual errors and allows staff to focus on delivering a superior guest experience. However, some reviews mention that while automation works well, the billing process can sometimes be complex.
The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial s... The onboarding experience with Mews has been inconsistent, with some users praising the hands-on approach while others faced challenges with initial setup efficiency. The support team's responsiveness has improved over time, enhancing problem resolution and user satisfaction.
Where hoteliers push back
While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could pr... While Mews automates billing, users report difficulties with its complexity and limitations in reporting and analytics. Enhancing these areas could provide better insights and flexibility for users managing financial operations.
Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynami... Mews provides a strong foundation for revenue management with its integration capabilities, but users indicate opportunities for improvement in dynamic pricing tools and advanced analytics, especially in multi-property operations.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Hotel Software and Mews PMS share many core Property Management Systems features, but each has unique capabilities. Hotel Software offers 0 verified integration partners, while Mews PMS offers 336. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Hotel Software: No. Mews PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Acigrup has an HT Score of 0 and Mews has 99. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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