Hotel Treats Online Gift Voucher Shops vs. Plusgrade:
Which Is Right for You?

The Decision

Choosing the right upselling software for your hotel involves understanding the core offering of each product. Hotel Treats focuses on creating branded online shops for selling gift vouchers and experiences to local residents, while Plusgrade specializes in automated room upgrades and ancillary revenue through personalized offers. Both aim to boost revenue, but they solve different problems and cater to different hotel needs.

Hotel Treats helps monetize underused amenities like spas and pools by engaging local customers, whereas Plusgrade maximizes revenue from existing inventory through upgrades and in-stay offers. Do you want to focus on local experience sales or improve revenue from current room inventory?

Is Hotel Treats or Plusgrade Better for Hotels?

Hotel Treats and Plusgrade both aim to grow revenue, but they do so through distinct paths. Hotel Treats is ideal if your hotel needs to unlock new income streams from underutilized amenities, such as selling gift vouchers for spa treatments or dining experiences. Its strength lies in appealing to local guests and creating a marketplace that fosters community engagement.

In contrast, Plusgrade is better suited if your hotel is looking to optimize revenue from existing room inventory by offering guests upgrades and additional services before and during their stay. Its automation and dynamic pricing features help increase RevPAR without requiring significant manual effort.

While Hotel Treats has fewer recent reviews (none in the last six months), its high satisfaction rating of 4.85/5 and 95% likelihood to recommend makes it a trusted choice for luxury and resort hotels. Plusgrade, with 29 reviews and a perfect 5/5 rating, demonstrates a broader market presence and proven success in maximizing revenue through ancillary sales. Which approach aligns better with your hotel’s growth strategy?

Hotel Treats vs Plusgrade: Which Should Your Hotel Choose?

If your hotel needs to enhance local engagement and generate revenue from amenities like spas, pools, and restaurants, Hotel Treats is the clear choice. Its online marketplace model has already generated over $3 million in additional revenue for 300+ properties, including luxury brands like Nobu and St. Regis.

On the other hand, if your hotel aims to increase RevPAR by offering personalized upgrades and in-stay offers, Plusgrade’s automation and extensive integrations make it more suitable. Its user base includes a diverse mix of hotels, and its feature set—such as bid-for-upgrades and offer orchestration—addresses the core needs of revenue-minded hoteliers.

For properties focused on local experience sales, Hotel Treats excels. If your goal is to optimize revenue from room inventory through upselling, Plusgrade provides a more comprehensive solution. The decision hinges on your specific revenue goals.

Is Hotel Treats or Plusgrade Easier to Use?

Hotel Treats scores 4.87/5 for ease of use, with reviewers highlighting its user-friendly layout and fast support. Clients appreciate its straightforward setup, especially for creating branded voucher shops and managing inventory, which translates into quick onboarding and high staff adoption.

Plusgrade’s ease of use is slightly lower at 4.75/5, primarily due to its broader feature set and complex integrations. Users find its platform intuitive but note that initial setup and integration with PMS systems can sometimes require more support.

Edge: Hotel Treats. Its dedicated focus on gift vouchers and experiences results in a simpler, more streamlined user experience tailored for hotels wanting quick implementation.

Which Has Better Features: Hotel Treats or Plusgrade?

Hotel Treats offers three unique features: gift vouchers & prepaid experiences, digital payment capture, and ancillary product merchandising—tailored to selling experiences directly. These features enable hotels to create attractive online shops and marketplaces to target local guests.

Plusgrade, however, boasts eight features, including segmentation, multi-channel delivery, dynamic upgrade pricing, offer templates, multi-property dashboards, offer orchestration, data security, and A/B testing. These advanced capabilities support large-scale upsell campaigns and complex revenue management strategies.

Edge: Plusgrade. Its broader feature set supports more sophisticated, multi-channel, and dynamic upselling initiatives, suitable for larger or multi-property hotels.

Which Has Better Customer Support: Hotel Treats or Plusgrade?

Hotel Treats’ reviews consistently praise its support team for quick response times and professional help, with a rating of 4.83/5. Clients describe the team as "practically 24/7 reachable" and emphasize their proactive communication and assistance.

Plusgrade’s customer support rating is slightly lower at 4.79/5, with reviews noting effective support but also mentioning occasional delays with complex integrations. Both products provide solid assistance, but Hotel Treats appears marginally more responsive.

Edge: Hotel Treats. Its dedicated, responsive support team has earned high praise, making onboarding and ongoing assistance smoother.

Which Has More Integrations: Hotel Treats or Plusgrade?

Plusgrade leads significantly with 16 verified partners, including major integration platforms like SiteMinder, Mews, and Oracle Hospitality. These integrations enable seamless inclusion into existing hotel tech stacks and simplify complex upsell workflows across multiple systems.

Hotel Treats has only three verified integrations, including Stripe and some hotel-specific tools, focusing primarily on its marketplace and voucher sales. While effective for niche markets, its integration options are limited compared to Plusgrade.

Edge: Plusgrade. Its extensive integration network makes it a more flexible choice for hotels with complex or multi-system environments.

Which Do Hoteliers Rate Higher: Hotel Treats or Plusgrade?

Hotel Treats’ reviews show a consistent 4.85/5 rating from 15 hotel clients, mostly luxury and resort properties. Reviewers praise its ease of use, speed, and the strong cooperation with the Hotel Treats team, which fosters high satisfaction.

Plusgrade, with 29 reviews, maintains a perfect 5/5 rating across diverse hotel segments, including luxury, resorts, and city center hotels. Clients value its impact on revenue, automation, and ability to deliver significant results quickly.

Given the recent reviews, Plusgrade’s higher review count and perfect rating suggest it is more widely trusted and proven across a broader range of hotel types.

Edge: Plusgrade. Its higher number of recent reviews and perfect ratings across multiple segments make it the more highly-rated upselling platform.

How Much Do Hotel Treats and Plusgrade Cost?

Hotel Treats does not publicly disclose its pricing model, but it appears to operate without upfront fees, likely earning revenue through commissions or revenue sharing. Its focus on a marketplace model suggests flexible, hotel-specific arrangements.

Plusgrade charges a base fee of $400 and does not specify additional costs, implying possible variable fees based on usage or property size. Its pricing may be less flexible but straightforward.

In the absence of detailed pricing, your decision should consider the value each provides relative to your revenue goals and budget constraints.

What Type of Hotel Should Use Hotel Treats?

Hotels that are seeking to monetize underperforming amenities, such as spas, pools, and restaurants, should consider Hotel Treats. It’s ideal for properties that want to attract local residents and create a vibrant marketplace for gift vouchers and curated experiences.

Teams that want to develop a community-driven revenue stream will find success with Hotel Treats’ platform. It’s especially suitable if you aim to boost MICE sales or turn locals into advocates.

Not ideal if your hotel’s core focus is on maximizing room revenue through upgrades or if your primary target is international tourists rather than local markets.

What Type of Hotel Should Use Plusgrade?

Plusgrade is best suited for hotels that want to increase revenue from existing room inventory via upgrades and personalized offers. Its automation and multi-channel capabilities make it ideal for larger or multi-property operations.

Hotels looking to incorporate sophisticated segmentation, dynamic pricing, and A/B testing will benefit from Plusgrade’s extensive feature set. It supports both luxury and city hotels aiming for incremental revenue gains.

Not ideal if your hotel primarily relies on local experience sales or has a limited tech infrastructure. Smaller properties seeking simple solutions may find Plusgrade’s extensive setup more complex than needed.

The Bottom Line for Hotels

Hotel Treats and Plusgrade serve different revenue goals. Hotel Treats excels at creating a marketplace for local experiences, making it ideal for hotels that want to diversify income streams and engage with their community.

Plusgrade’s strength lies in automating and optimizing upselling and ancillary sales from current room inventories, suited for hotels focused on increasing RevPAR and operational efficiency. Its broad feature set and extensive integrations make it the more versatile choice for sizable or multi-property operations.

If your primary goal is to develop a local marketplace and monetize amenities, Hotel Treats offers a tailored, easy-to-implement solution. For maximizing revenue from upgrades and pre-arrival offers, Plusgrade is the comprehensive solution you need.