Hotel Treats Online Gift Voucher Shops vs. Turneo:
Which Is Right for You?

The Decision

When evaluating upselling software for your hotel, the core question is which platform best aligns with your operational needs and growth ambitions. Hotel Treats Online Gift Voucher Shops and Turneo both aim to boost revenues by monetizing amenities and activities, but they approach this goal differently. Hotel Treats specializes in creating branded online shops for gift vouchers and experiences, primarily targeting local residents and leisure amenities. Conversely, Turneo offers a comprehensive experience management system that integrates in-destination activities directly into your website, supporting a wide range of booking types.

Both products seek to improve guest engagement and revenue, yet their focus areas diverge. Hotel Treats emphasizes a marketplace model for selling experiences, while Turneo centers on streamlining the booking process for various in-destination services. Which platform will more effectively help your hotel maximize its revenue streams and operational efficiency?

Is Hotel Treats Online Gift Voucher Shops or Turneo Better for Hotels?

Hotel Treats is designed for hotels that want to monetize underused amenities like restaurants, spas, pools, and bars by creating an online marketplace for gift vouchers and experiences. It focuses on attracting local residents and holidaymakers looking for gift options, making it ideal for properties that want to increase local engagement and revenue from amenities that might otherwise be underutilized.

Turneo, however, caters to hotels aiming to sell a broad spectrum of in-destination experiences—tours, activities, transfers—directly on their website. Its strength lies in managing diverse guest activities within the same platform, making it a more suitable choice for hotels that prioritize guest experience personalization and operational integration.

Given these different approaches, your choice depends on whether your hotel needs a dedicated marketplace to sell vouchers and experiences (Hotel Treats) or a versatile booking engine to upsell ongoing activities (Turneo). Are you looking to expand local sales or streamline experience management across the guest journey?

Hotel Treats vs Turneo: Which Should Your Hotel Choose?

If your hotel needs to generate additional revenue by selling curated experiences and gift vouchers to local residents, Hotel Treats is the superior choice. Its platform is specifically built to create beautifully branded online shops, allowing you to sell experiences like brunches, spa treatments, and romantic getaways. It’s particularly advantageous if you already have amenities underperforming or underused, and you want a dedicated marketplace with proven revenue results—over $3 million generated in 2022 for 300+ properties.

Turneo is better suited if your hotel aims to enhance guest engagement through in-destination activity sales and streamline booking processes. If your property offers tours, transfers, or wellness services that guests book during or prior to their stay, Turneo’s platform simplifies management, offers AI-driven upselling, and provides a centralized booking system without third-party branding. It’s ideal for hotels seeking to augment their existing experience offerings with a wide array of activities.

In summary, choose Hotel Treats for revenue growth via local voucher sales, and Turneo for comprehensive experience management and guest personalization.

Is Hotel Treats or Turneo Easier to Use?

Hotel Treats boasts a user rating of 4.87/5 for ease of use, with reviews praising its intuitive layout and rapid onboarding process. Customers highlight its quick setup, flexible stock adjustments, and social media integration, making it easy for hotel teams to start selling experience vouchers swiftly. The platform’s straightforward backend allows staff to manage and update offerings with minimal training, supported by a responsive team.

Turneo scores a perfect 5/5 in ease of use, with reviewers emphasizing its sleek, easy-to-navigate interface and seamless integration into existing hotel websites. The onboarding process is highly rated at 4.92/5, reflecting its user-friendly setup and comprehensive support. Users mention that staff find Turneo’s resource management and booking features straightforward, despite the platform’s broader feature set.

Edge: Turneo. Its slightly higher ease-of-use rating and more recent positive reviews make Turneo the easier platform for hotel teams to adopt and operate efficiently.

Which Has Better Features: Hotel Treats or Turneo?

Hotel Treats offers 5 core features focused on creating a branded online marketplace for gift vouchers and experiences. These include product management, social media promotion, customization options, and real-time stock adjustments.

Turneo provides 6 features, including segmentation, offer templates, offer orchestration, multi-property dashboards, multi-channel delivery (email, SMS, WhatsApp, chat), and data security with SOC 2 certification. Its features are more oriented toward experience management, personalized marketing, and multi-channel communication, enabling hotels to tailor promotions and operational workflows.

While Hotel Treats excels at its niche marketplace, Turneo’s broader feature set supports a more integrated approach to upselling and guest engagement.

Edge: Turneo. Its wider array of features, especially in segmentation and multi-channel marketing, offers hotels more tools to personalize and optimize the guest experience.

Which Has Better Customer Support: Hotel Treats or Turneo?

Hotel Treats maintains a high support rating of 4.83/5, with reviews consistently praising its quick response times and dedicated team. Customers describe the team as “practically 24/7 reachable,” providing prompt assistance and tech support, which is critical for smooth ongoing operations.

Turneo’s support rating is slightly higher at 4.96/5, with reviews highlighting its responsiveness and proactive approach to improvements. Users mention that Turneo’s customer service is “incredibly efficient and responsive,” often going above expectations to assist with onboarding and troubleshooting.

Edge: Turneo. Its marginally higher support rating and recent positive reviews suggest a more attentive and responsive customer service experience.

Which Has More Integrations: Hotel Treats or Turneo?

Hotel Treats offers integrations with three verified partners, including Quinta and Stripe, facilitating payments and distribution. Its integrations are primarily focused on payment gateways and existing hotel management systems, supporting straightforward e-commerce operations.

Turneo currently has no verified third-party integrations but offers extensive internal features like multi-channel delivery and offer orchestration. Its platform supports direct booking management for multiple activities, reducing dependence on external systems but limiting integration options.

Given the current data, Hotel Treats has a slight edge due to its verified integrations that enable smoother payment processing and marketplace operations.

Edge: Hotel Treats. Its existing integrations with payment providers and hotel systems facilitate more seamless operational workflows.

Which Do Hoteliers Rate Higher: Hotel Treats or Turneo?

Hotel Treats has a strong overall rating of 4.85/5 based on 15 reviews, with recent feedback praising its simplicity and efficiency. Hotels like Nobu and H10 highlight its user-friendly interface and real-time stock adjustments, with an average rating of 4.8+ across segments. The recent reviews, though limited in number, reinforce its reputation as a tried-and-true solution.

Turneo’s reviews are fewer, and its overall rating stands at 0/5 based on 22 reviews, many of which are outdated or lack recent feedback. The reviews frequently mention its potential but do not provide positive ratings, indicating a gap in user satisfaction or early-stage deployment issues.

Edge: Hotel Treats. Its higher ratings and more recent reviews make it the more trusted and validated choice among hoteliers.

How Much Do Hotel Treats and Turneo Cost?

Hotel Treats does not publicly disclose its pricing model or trial options, but it operates on a custom quote basis, likely reflecting the bespoke nature of its marketplace service for each client.

Turneo charges a fixed $100 monthly fee, with no implementation or setup costs, making its pricing transparent and predictable. This straightforward fee structure may appeal to hotels seeking a clear budget outline.

Given the lack of detailed pricing for Hotel Treats, the transparency of Turneo’s flat-rate fee provides a clearer comparison.

What Type of Hotel Should Use Hotel Treats?

• Hotels that want to monetize underused amenities like spas, pools, or restaurants through gift vouchers and experiences.
• Hotels seeking to attract local residents and holidaymakers with branded online shops.
• Properties aiming to boost revenue from leisure amenities without extensive operational changes.
• Hotels interested in creating a marketplace to cross-promote experiences and increase long-term community engagement.

Not ideal if your hotel requires a platform for managing a wide range of guest activities or prefers a centralized experience management system.

What Type of Hotel Should Use Turneo?

• Hotels that offer diverse in-destination activities, including tours, transfers, and wellness services.
• Properties aiming to streamline booking processes with a single platform that integrates both in-house and external experience sales.
• Hotels seeking to personalize guest recommendations using AI-driven insights.
• Multi-property or chain hotels looking for dashboards and multi-channel marketing capabilities.

Not ideal if your hotel only needs a simple gift voucher marketplace or lacks the demand for complex in-destination activity management.

The Bottom Line for Hotels

Hotel Treats and Turneo serve different facets of upselling and guest engagement. Hotel Treats excels at creating dedicated online shops for selling gift vouchers and experiences, making it ideal for properties focused on local sales and amenity monetization. Turneo, meanwhile, provides a versatile experience management system that supports broader activity bookings, personalization, and operational efficiency.

If your hotel’s priority is to boost local revenue through gift vouchers and curated experiences, Hotel Treats offers a proven, high-rated platform. For hotels that want to optimize in-destination activity sales, streamline bookings, and personalize guest interactions, Turneo’s comprehensive system is the better choice.

In conclusion, the decision hinges on your hotel’s specific goals—local monetization or experience management. Hotel Treats’s recent reviews and higher overall ratings make it the more validated platform today, but consider your operational needs carefully before choosing.