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The all-in-one digital platform for hotel chains to manage in-destination activities.
98% recommended by 17 hotels
More than 50% of Turneo’s reviews come from Croatia.
What is Turneo?
Founded in 2022 | Headquarters in London (United Kingdom) | 12 employees
Turneo is a hotel experience management system designed to enhance guest engagement by enabling hotels to sell in-destination activities directly through their websites. The platform supports a wide range of activities, such as tours, spa & wellness, dining, event tickets, transfers, and rentals. As a white-label solution, Turneo seamlessly integrates into a hotel's website without third-party branding. It serves as a centralized system, consolidating online and on-property bookings from various guest touchpoints, including the concierge and reception desk, streamlining booking processes and enhancing operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Turneo products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Turneo's Provided Description:
"Turneo's platform enables hotels to sell in-destination activities directly on the hotel's website.
It supports both in-house and external activities, including tours, spa&wellness, dining, event tickets, transfers and rentals. The booking engine is integrated as a white-label solution without any third-party branding.
Turneo platform acts as a single source of truth for experience management and can be used to centralize online and on-property bookings coming from the concierge, reception desk or other guest touchpoints within the hotel."
Implement Turneo Elements with two lines of code to easily manage all internal and external in-destination experiences across your website
Understand experience booking conversion and sources
Understand experience booking conversion and sources
Gather insights on booking conversion and understand traffic sources for your in-house and external experience bookings - all at one place.
Collect reviews for your experiences
Collect reviews for your experiences
Collect reviews for all experiences offered or organised by your hotel
Build personalised experience profile for every guest
Build personalised experience profile for every guest
Our proprietary AI model analyzes experience bookings to generate an individual preference profile and activity recommendations for each guest.
Simplify operations and centralise all experience reservations
Simplify operations and centralise all experience reservations
Your front desk, concierge, operations and marketing teams can all use the same platform to easily promote, book and manage any activity offered in-house or in collaboration with your trusted external providers.
Manage your resources and ensure real-time availability
Manage your resources and ensure real-time availability
Automate your bookings with real-time resource availability, ensuring accurate and up-to-date booking slots for your guests.
Limited Service & Budget Hotels
100%
recommended by
2
Limited Service & Budget Hotels
Airport/Conference Hotels
95%
recommended by
2
Airport/Conference Hotels
Hostels
100%
recommended by
1
Hostels
RV Parks & Campgrounds
90%
recommended by
1
RV Parks & Campgrounds
Achievements
Trending Product
This vendor's trending score is rising, Turneo is the #7 most trending product in the Upselling Software category (out of 64) and the #220 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Cooperation with Turneo, multiple choices for creating experiences, great external partners, tracking of revenue, guest reviews, easy to use for guests and hotel.
What do you dislike or think could be improved?
When editing or viewing experience and go back, it leads on main page instead on particular store where it belongs.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
5.0/5
Cooperation with Turneo, multiple choices for creating experiences, great external partners, tracking of revenue, guest reviews, easy to use for guests and hotel.
Turneo has completely transformed how we manage bookings for our tours and guest experiences. The platform is sleek, easy to navigate, and designed perfectly for the tourism industry. It allows our guests to effortlessly browse, select, and book excursions online, which has boosted our reservations and improved customer satisfaction. The real-time availability updates and secure payment processing give both us and our clients peace of mind. Plus, Turneo’s smooth integration with our existing systems saves us valuable time and reduces booking errors. On top of that, their customer support team is incredibly efficient and responsive, always ready to help with any questions or issues. If you’re in the tourism business and want to elevate your guest experience, Turneo is the way to go!
What do you dislike or think could be improved?
There’s always room for improvement in any booking platform, but the Turneo team is clearly committed and does a great job continuously enhancing the system. They’re very feedback-oriented and make sure new features are developed based on real input from users, ensuring new features meet customer needs.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
5.0/5
Turneo has completely transformed how we manage bookings for our tours and guest experiences. The platform is sleek, easy to navigate, and designed perfectly for the tourism industry. It allows our guests to effortlessly browse, select, and book excursions online, which has boosted our reservations and improved customer satisfaction. The re...
One of the biggest advantages Turneo brings to Maslinica Hotels & Resort is the ability to offer our guests a diverse range of activities both within the resort and in the surrounding areas of Labin, Istria, and the Kvarner region. Before implementing Turneo, we had a limited scope of activities available (only at our Resort and few in Rabac), and our guests often had to go through different channels to find and book experiences. This lack of integration meant that guests couldn't easily explore all the options available to them, and we couldn't present a comprehensive offering. With Turneo, we can now showcase a variety of curated experiences in one place—everything from beach activities to more adventurous options like horseback riding or wine tasting in the beautiful Istrian countryside. This will significantly enhance the guest experience, making their stay more dynamic and enjoyable. Guests will no longer need to go through multiple steps to plan their perfect holiday, and we can offer them a seamless, all-in-one booking experience during their stay and prior to their arrival.
What do you dislike or think could be improved?
The biggest concern I had when implementing Turneo was gathering all the stakeholders involved, particularly the various service providers, and preparing them for a new way of collaboration. Many of the services we offer require coordination with external partners. Transitioning to a digital platform meant that everyone needed to be aligned on how to work together in a more integrated way. Now, after the implementation, I feel much more confident. While it did take time to get everyone on bord. For that, we can only thank the Turneo team for being so assistive in getting everyone on board.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
One of the biggest advantages Turneo brings to Maslinica Hotels & Resort is the ability to offer our guests a diverse range of activities both within the resort and in the surrounding areas of Labin, Istria, and the Kvarner region. Before implementing Turneo, we had a limited scope of activities available (only at our Resort and few in Raba...
Turneo offers a seamless and intuitive platform that enables guests to effortlessly discover and book a diverse range of local experiences—such as spa treatments, boat excursions, and culinary tastings—directly through the hotel's website. This integration enhances the guest experience by providing personalized options and simplifying the booking process. For hotel management, Turneo streamlines operations by centralizing the management of both in-house and external activities. This efficiency reduces administrative workload and offers valuable insights into guest preferences, facilitating tailored services and improving overall guest satisfaction. In essence, Turneo enriches the guest experience by offering personalized, easily accessible activities, while also supporting hotel staff with efficient management tools.
What do you dislike or think could be improved?
While Turneo offers a comprehensive platform for managing guest experiences, one area for improvement is its integration capabilities. Currently, Turneo cannot be directly integrated with the hotel's reception system for room charges. This limitation means that charges for booked experiences may need to be processed separately, potentially leading to additional administrative tasks. Additionally, the process of transitioning hotel staff from traditional scheduling methods to the digital "Resource Manager" feature may require extra effort and training. Despite these points, Turneo remains a valuable tool for enhancing the guest experience and streamlining operations.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Turneo offers a seamless and intuitive platform that enables guests to effortlessly discover and book a diverse range of local experiences—such as spa treatments, boat excursions, and culinary tastings—directly through the hotel's website. This integration enhances the guest experience by providing personalized options and simplifying the b...
- The user interface is simple and very easy to use.
- The real-time updates and scheduling features were especially helpful, and the overall design made the whole process smooth and enjoyable.
What do you dislike or think could be improved?
While Turneo is a great tool overall, what I liked least was that some customization options felt limited. Still, the core functionality works very well and meets most standard needs.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
- The user interface is simple and very easy to use.
- The real-time updates and scheduling features were especially helpful, and the overall design made the whole process smooth and enjoyable.
What we appreciated most about Turneo is how well the platform is adapted to local needs and expectations. It allowed us to offer our guests relevant and appealing excursions and experiences in the surrounding area. The integration with our existing mobile app was smooth and enabled us to present and sell experiences directly to our guests, without the need for additional platforms. The system is intuitive and easy to use for both our staff and end users.
What do you dislike or think could be improved?
While we are generally very satisfied with the platform, we believe there is still room for improvement, particularly in the area of car rental management. The current solution works, but with some additional features and greater flexibility in managing rental offerings and bookings, the overall user experience and commercial potential could be significantly enhanced.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5
What we appreciated most about Turneo is how well the platform is adapted to local needs and expectations. It allowed us to offer our guests relevant and appealing excursions and experiences in the surrounding area. The integration with our existing mobile app was smooth and enabled us to present and sell experiences directly to our guests,...
One of the standout aspects of our partnership with Turneo is the exceptional level of communication and support we receive. From the initial onboarding to daily operations, the Turneo team has been responsive, proactive, and genuinely invested in our success.
What do you dislike or think could be improved?
It would be a great improvement to have a dedicated mobile version or optimized app for Turneo. A mobile-friendly interface would make it easier for both staff and guests to browse, book, and manage experiences on the go—especially at properties where mobility and speed are essential.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
One of the standout aspects of our partnership with Turneo is the exceptional level of communication and support we receive. From the initial onboarding to daily operations, the Turneo team has been responsive, proactive, and genuinely invested in our success.
Turneo has completely changed how we manage guest requests for tours, transfers, and activities. It's a huge relief that we no longer have to call each tour organizer individually or handle inquiries one by one—those days are in the past. One of the most impressive features to us is how Turneo integrated with our channel manager to send personalized pre-arrival emails to guests, offering them tailored activity suggestions based on their reservation details—whether it’s a couple on a romantic getaway or a family trip. Guests can now explore and book experiences on their own through the Turneo experience store we embedded directly on our website. Their customer support team handles everything from questions to payments, and we receive clear statistics, reports, and regular updates on platform improvements. It's efficient, reliable, and guest-friendly.
What do you dislike or think could be improved?
We’re genuinely very satisfied and have had no issues to report. Not once has a guest arrived confused or faced a problem that required our intervention.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Turneo has completely changed how we manage guest requests for tours, transfers, and activities. It's a huge relief that we no longer have to call each tour organizer individually or handle inquiries one by one—those days are in the past. One of the most impressive features to us is how Turneo integrated with our channel manager to send per...
Very easy website integration via widgets feature which can be later managed from the Turneo interface, no need to make changes on the web itself. Possibility of full integration with mobile app with all features as on booking website. The option to use Turneo whiteboard booking page or integrate booking to the company's website.
What do you dislike or think could be improved?
The Resource manager feature is great however the process of switching the hotel staff from "paper schedule" to a digital one requires additional effort from the management.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
Very easy website integration via widgets feature which can be later managed from the Turneo interface, no need to make changes on the web itself. Possibility of full integration with mobile app with all features as on booking website. The option to use Turneo whiteboard booking page or integrate booking to the company's website.
Turneo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.