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Turneo
4.9 (10 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Turneo
Unranked in Upselling Software
The all-in-one digital platform for hotel chains to manage in-destination activities.
98% recommended by 10 hotels
More than 50% of Turneo’s reviews come from Croatia.
What is Turneo?
Founded in 2022 | Headquarters in London (United Kingdom) | 12 employees
Turneo is a hotel experience management system designed to enhance guest engagement by enabling hotels to sell in-destination activities directly through their websites. The platform supports a wide range of activities, such as tours, spa & wellness, dining, event tickets, transfers, and rentals. As a white-label solution, Turneo seamlessly integrates into a hotel's website without third-party branding. It serves as a centralized system, consolidating online and on-property bookings from various guest touchpoints, including the concierge and reception desk, streamlining booking processes and enhancing operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Turneo products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Turneo Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Turneo Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Turneo
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Turneo's Provided Description:
"Turneo's platform enables hotels to sell in-destination activities directly on the hotel's website. It supports both in-house and external activities, including tours, spa&wellness, dining, event tickets, transfers and rentals. The booking engine is integrated as a white-label solution without any third-party branding. Turneo platform acts as a single source of truth for experience management and can be used to centralize online and on-property bookings coming from the concierge, reception desk or other guest touchpoints within the hotel."
FAQs
Capabilities
Sell any experience directly on your website
Sell any experience directly on your website
Implement Turneo Elements with two lines of code to easily manage all internal and external in-destination experiences across your website
Understand experience booking conversion and sources
Understand experience booking conversion and sources
Gather insights on booking conversion and understand traffic sources for your in-house and external experience bookings - all at one place.
Collect reviews for your experiences
Collect reviews for your experiences
Collect reviews for all experiences offered or organised by your hotel
Build personalised experience profile for every guest
Build personalised experience profile for every guest
Our proprietary AI model analyzes experience bookings to generate an individual preference profile and activity recommendations for each guest.
Simplify operations and centralise all experience reservations
Simplify operations and centralise all experience reservations
Your front desk, concierge, operations and marketing teams can all use the same platform to easily promote, book and manage any activity offered in-house or in collaboration with your trusted external providers.
Manage your resources and ensure real-time availability
Manage your resources and ensure real-time availability
Automate your bookings with real-time resource availability, ensuring accurate and up-to-date booking slots for your guests.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Turneo Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.8/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Turneo is the #6 most trending product in the Upselling Software category (out of 65) and the #456 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTurneo’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Turneo Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotelier Rating
Looking for specific info?
9
Easy to implement centralized experience management software
Head of CRM department from 200 to 499 room Boutique in Rovinj (Croatia)
Verified
1 days ago
Very easy website integration via widgets feature which can be later managed from the Turneo interface, no need to make changes on the web itself. Possibility of full integration with mobile app with all features as on booking website. The option to use Turneo whiteboard booking page or integrate booking to the company's website.
Croatia
Croatia
Head of CRM department
X-Large Hotel
10
A seamless way to offer more to our guests
Sales and Marketing Director from 10 to 24 room Bed & Breakfast & Inn in Zagreb (Croatia)
Verified
3 days ago
What we like most about Turneo is how simple it is to use and update. Adding new experiences to our offer takes just a few minutes, and everything integrates smoothly. Our guests love the variety, which adds real value to their stay.
Croatia
Croatia
Sales and Marketing Director
Small Hotel
10
Awesome!
Marketing and Sales Manager from 100 to 199 room in Zagreb (Croatia)
Verified
8 days ago
I like that I can offer some additional services to the guests without me doing anything except sending the guests your link.
Croatia
Croatia
Marketing and Sales Manager
Large Hotel
10
A Reliable and User-Friendly Platform for Managing Tours
Hotel Manager from 25-49 room Boutique in Zagreb (Croatia)
Verified
8 days ago
We've had a great experience using Turneo. The platform is extremely user-friendly and intuitive, making it easy for anyone to navigate and manage their tours. Adding new excursions is a simple and seamless process, which saves us a lot of time and effort. One of the standout features is their availability — the Turneo team is always there...
Croatia
Croatia
Hotel Manager
Medium Hotel
10
Turneo - Our honest take
Operations Manager from 50-74 room Bed & Breakfast & Inn in Zagreb (Croatia)
Verified
11 days ago
Simplicity and how effortlessly it integrates into our offer. It adds value for our guests, requires no extra work from our team, and brings in additional revenue. A true win-win.
Croatia
Croatia
Operations Manager
Medium Hotel
10
Falkensteiner & Turneo – Enhancing Guest Experience Together
Marketing Manager SEE from 500+ room Branded Hotel in Wien (Austria)
Verified
11 days ago
What I like most about Turneo is the product itself, it's a fantastic enhancement to our website and the Turneo team, who are always available to assist efficiently and promptly.
Austria
Austria
Marketing Manager SEE
X-Large Hotel
10
I like the easy content management and the availability of the entire Turneo support team.
Guest Relation Manager from 500+ room Branded Hotel in San Jose (United States of America)
Verified
11 days ago
My overall experience with Turneo has been extremely positive. The platform is user-friendly, efficient, and well-designed, making it easy to manage everything I need. The support team is always available, helpful, and truly dedicated to ensuring a great experience. I’m very satisfied and would gladly recommend Turneo to others.
United States of America
United States of America
Guest Relation Manager
X-Large Hotel
10
One Resort - Infinite Journeys
Entertainment Manager from 200 to 499 room Luxury Hotel in Zadar (Croatia)
Verified
12 days ago
Turneo has truly transformed our resorts guest experience and not just within our property, but also in the broader context of local activities and attractions. From my perspective the platform stands out with modern design and with the solutions that seamlessly bridge the gap between our high-quality resort services and a wide array of ext...
Croatia
Croatia
Entertainment Manager
X-Large Hotel
9
Turneo Review: Strengths and Weaknesses
Tourist Agency and Project Manager from 200 to 499 room Boutique in Novigrad (Croatia)
Verified
30 days ago
Turneo reduces administrative workload for organizers and resellers. Turneo enhances the overall user experience.Tuneo has a fast implementation without requiring complex setups.
Turneo has easy integration with multiple sales channels.
Turneo has the "Concierge Tool" that is perfect for direct sales.
Croatia
Croatia
Tourist Agency and Project Manager
X-Large Hotel
10
A business solution that works great
CEO from 25-49 room Extended Stay & Serviced Apartment in
Verified
1 months ago
- 1
It looks like Turneo is not recommended by any hotels
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Support
Unverified
Turneo has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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