Cloudbeds PMS vs. Hotello PMS (Acquired by Mews):
Which Is Right for You?

The Decision

When choosing a property management system (PMS), your hotel’s priorities often come down to integration, ease of use, support, and cost. Cloudbeds PMS and Hotello PMS both aim to streamline operations, but Cloudbeds vastly outperforms in user feedback, review recency, and feature depth. With over 1,000 recent reviews and a 4.63/5 score, Cloudbeds offers a trusted, mature platform, whereas Hotello’s limited feedback and absence of recent reviews suggest a less proven option.

Is your hotel prioritizing a proven, widely adopted PMS that handles complex operations for diverse properties? Or are you open to a newer, less-reviewed platform that may still be evolving? Let’s compare both to help you decide.

Is Cloudbeds or Hotello Better for Hotels?

Cloudbeds and Hotello both address core hotel management needs like reservations, housekeeping, and guest communication. Cloudbeds’ platform is built for scalability and handles large property portfolios with extensive integration options, while Hotello emphasizes simplicity and reliability, particularly for small to medium establishments.

Recent reviews favor Cloudbeds by a wide margin, with 81 reviews in the last six months reinforcing its current relevance and customer satisfaction. Hotello has no recent reviews, making it difficult to assess its current performance or user experience. Given this, Cloudbeds seems more suited for hotels seeking a tested, comprehensive solution ready to support growth.

Which Should Your Hotel Choose: Cloudbeds or Hotello?

If your hotel needs a platform with a proven track record, advanced features, and extensive integration capabilities, go with Cloudbeds. Its broad feature set (64 unique features) and 190 verified integrations cater well to properties aiming for operational efficiency and revenue growth.

If your hotel requires a straightforward, reliable PMS with basic management functions and minimal complexity, Hotello might suffice. However, since Hotello lacks recent reviews and detailed feature comparisons, Cloudbeds remains the more confident choice, especially for hotels that value proven performance.

Is Cloudbeds or Hotello Easier to Use?

Cloudbeds’ interface has a 4.61/5 rating, and its reviews consistently praise its intuitive design, ease of navigation, and quick onboarding, with an onboarding rating of 4.45/5. Multiple users highlight how staff can manage reservations, housekeeping, and reports effortlessly on mobile or desktop.

In contrast, Hotello’s user experience has no recent reviews or ratings available, making it hard to gauge ease of use today. Based on its focus on simplicity and reliability, Hotello likely offers a straightforward interface, but without recent feedback, Cloudbeds’ well-documented user-friendliness has a clear edge.

Edge: Cloudbeds

Which Has Better Features: Cloudbeds or Hotello?

Cloudbeds boasts a comprehensive suite of 64 exclusive features, including a channel manager, revenue management, integrated CRS, booking engine, digital registration, guest messaging, and more. These capabilities enable full control over operations and revenue optimization.

Hotello provides essential management tools but lacks the extensive feature set Cloudbeds offers. With no unique features listed for Hotello in the available data, Cloudbeds holds a decisive advantage for hotels that need advanced automation, multi-channel distribution, and detailed reporting.

Edge: Cloudbeds

Which Has Better Customer Support: Cloudbeds or Hotello?

Cloudbeds’ support scores 4.41/5, with recent reviews emphasizing its responsiveness, knowledgeable staff, and quick problem resolution. Customers appreciate the proactive assistance, which is critical during onboarding and daily operations.

Hotello’s customer support details are unavailable, and without recent feedback, its support quality remains uncertain. Given Cloudbeds’ high support ratings and recent positive reviews, it offers a safer choice for hotels that rely on dependable, quick assistance.

Edge: Cloudbeds

Which Has More Integrations: Cloudbeds or Hotello?

Cloudbeds connects to 190 verified partners, including major OTAs, payment gateways, and revenue tools, with 7 shared integrations with Hotello. Its extensive partner network ensures your hotel can unify various systems and automate workflows.

Hotello’s 16 verified partners are limited and less contemporary, constraining potential automation and data flow options. For busy hotels that depend on seamless integrations, Cloudbeds clearly leads the market.

Edge: Cloudbeds

Which Do Hoteliers Rate Higher: Cloudbeds or Hotello?

With 81 recent reviews, Cloudbeds has an average rating of 4.63/5, with many praising its ease of use, support, and feature depth across segments like boutique hotels, hostels, and independent properties. Hotels frequently cite improved efficiency and increased direct bookings.

Hotello has no recent reviews or ratings, making it impossible to determine current user satisfaction. Based on existing data, Cloudbeds’ high ratings and recent feedback firmly position it as the preferred choice.

Edge: Cloudbeds

How Much Do Cloudbeds and Hotello Cost?

Cloudbeds charges a base price of $600 per month, with no trial or freemium options. Hotello’s pricing details are unavailable, which suggests less transparency and potentially less flexibility, especially for smaller properties.

Given Cloudbeds’ transparent pricing and proven ROI, hoteliers can better plan their budgets and assess value. The lack of pricing transparency for Hotello diminishes confidence in its value proposition.

What Type of Hotel Should Use Cloudbeds?

• Hotels that seek a scalable, feature-rich PMS capable of handling large portfolios or multiple property types.
• Teams prioritizing automation, extensive integrations, and revenue management tools.
• Hotels aiming to streamline operations across reservations, housekeeping, and payments.
• Properties wanting a mobile-friendly, cloud-based solution with robust support.
• Not ideal if your hotel is very small or only needs basic management features without growth plans.

What about Hotello?

• Hotels that prefer a straightforward, reliable PMS focused on core management tasks.
• Properties seeking a simple interface with less emphasis on integrations.
• Small to medium hotels that value stability and human-centered support.
• Not ideal if your hotel needs advanced automation, extensive integrations, or rapid scalability.

Which Do Hoteliers Rate Higher: Cloudbeds or Hotello?

Given the absence of recent reviews for Hotello, all recent ratings favor Cloudbeds. Hotels across segments like boutique, hostel, and independent properties rate Cloudbeds 4.63/5, citing its usability and support as key strengths.

Without current Hotello feedback, we cannot assess its user satisfaction. Therefore, Cloudbeds’ proven high ratings make it the stronger candidate for hoteliers seeking trusted software.

Edge: Cloudbeds

Our Verdict: Which PMS Is Right for You?

Cloudbeds is a mature, highly-rated platform with a broad feature set and extensive integrations. Its recent reviews reinforce its position as a leader capable of supporting hotels seeking growth, operational efficiency, and guest satisfaction.

Hotello remains a less-evidenced option with no recent customer feedback, making it less reliable for hoteliers requiring proven support and features. If you want a dependable, well-supported system with a clear track record, Cloudbeds is the clear choice.

When to choose Cloudbeds:

• Your hotel needs a comprehensive, scalable solution.
• You value extensive integration options and advanced automation.
• You want proven, recent positive feedback and a strong support network.

When might Hotello suffice:

• You operate a small, simple property with limited automation needs.
• You prioritize a straightforward system and human-centered customer service.
• You are comfortable with less transparency and fewer recent reviews.

In conclusion, for the majority of hotels actively evaluating PMS options today, Cloudbeds offers a safer, more validated path forward. Its recent reviews, extensive feature list, and high satisfaction scores make it the best choice for ambitious properties ready to grow confidently.